Digital Music CDRW won't read....

Hi all,
I use Digital Music CDRWs to record a live set on a TDK cd writer. I recorded one yesterday, it plays fine on the TDK deck, but my iMac won't recognize the cd, so I can't copy it, make into MP3, etc.
Are these discs not recognised by iMacs?
thanks

done

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To anyone who can help. or can PM me with any details information I expected from the customer service but none I can get?
I am without hope with Creative Labs product now. Since from SoundBlasterPro, 6 etc.... now totally disappointed.
I got a Digital Music SX on March and it dead and return for RMA at early July. And I believe I am in totally lost in this case.
Below is the e-mail to from customer support... I suspect they are not even human, which is only mail record and mail player.
=================================================
Dear Yung Ping,
I already sent back my product to Speed Digital Limited on 2-July and comes up with problemssssss I told you.
Thats why I told you my RMA number: F0007536 , pls help my case.
Anyone can help my case?
Regards
Max
> Date: Tue, 4 Aug 2009 09:3:47 +0800
> From: [email protected]
> To: [email protected]
> Subject: RE: CLA (CLHK) - Technical Support Request - (Digital Music SX) (KMM92905I5977L0KM)
>
>
>
> Dear Max,
>
> Thank you for getting back to us; sorry that the suggestions previously
> didn?t resolve your issue.
>
> If the issue still persists, you may send back the product for warranty
> servicing. Kindly contact your retailer regarding the warranty
> servicing. Alternati'vely, you may contact our authorized distributor in
> Hong Kong:
>
> Speed Digital Limited
> Address: Unit C, 3/F, Por Mee Factory Building
> 500 Castle Peak Road
> Kowloon, Hong Kong.
> Tel: (852) 2958-3
> Fax: (852) 236-5498
>
> Office Hour:
> (Mon ~ Fri) 0:00am ~ :00pm, 2:00pm ~ 6:00pm
> (Sat.) 0:00am ~ :00pm
> (Close on Sunday & Public Holiday)
>
> If you still require assistance, please reply to this email with any
> previous correspondence to ensure the quickest and most accurate
> service.
>
> Best Regards,
>
> Yun Ping
> Customer Support Advisor
> Creative Labs Asia
>
>
> Original Message Follows: ------------------------
> Yun Ping,
>
> Thanks for reply. And NO, I have been customer of Creative Labs since
> Soundblaster Pro, they all work very well and in good condition. Except
> this time the Digital Music SX.
>
>
> . I still seeing many shop are selling Digital Musix SX, and mines just
> got about 3months. Yet your online store is still selling
> it->http://hk.store.creative.com/products/product.aspx?catid=&pid=469
>
> I don't feel happy about my purchase cannot be repair or replace. I
> really looking forward CreativeLabs can REPAIR my product while it is
> still under warranty.
>
> 2. about the USB X-FI 5., the staff at service center they propose I
> accept it as replacment of my Digital Musix SX. I feel not happy about
> it too. They are totally 2 diferent target product and the X-FI is
> acturally its lots more cheapy then the SX.
>
> 3. Also from the staff at the s ervice center, they told me informed by
> CreativeLabs'staff, there is a up coming new product as upgrade of
> Digital Musix SX. Which I can get one as RMA in coming October. The
> Service center staff say they will inform me the details.
>
> 4. I have been sending the faulty Digital Music SX since 2nd July and it
> have been one month, and I still don't know and no idea when I can enjoy
> your product yet. So I expected my warranty period should not be
> counted under this RMA case. Do you think so?
>
> I am pretty much think X-FI 5. is not the one which can replace the
> Digital Musix SX in all aspects.
>
> I really hope to get more details about the status so I can make
> dicision for my RMA, I would either refund or wait for the new unknown
> replacment. And yes, I still need more details infomration.
>
> Do u understand my case? I am still waiting someone can help me out.
> Yet I do not receive any clear status on my case.
>
> Just want to get my working Digital Musix SX back. Either it is demo
> unit nor repair or anything just I need a working unit, thats all I am
> looking for.
>
>
> Also I would like to provide more details on my RMA.
>
> REPAIR SERVICE NOTE:
> RMA Reference: F0007536
> Date: 2nd July 2009
> Customer Name: Mr. Hung
> Contact Number: (852)9307-6880
> Product: Digital Musix SX
> Product Serial Number: MASB05608800054K
> Symptoms: Cannot Start Unit
> Date of Purchase: 7th March 2009
> Valid Invoice: YES
>
> Invoice No: B090307274
> Date: 7th March 2009
> Company: Centralfield Computer Ltd.
> Office: 3C, Sui Sing Bldg, 202-204 Cheung Sha Wan Rd., Sham Shui Po,
> Kln, HK.
> Tel: (852)29592283
>
>
> > Date: Mon, 3 Aug 2009 3:3:4 +0800
> > From: [email protected]
> > To: [email protected]
> > Subject: Re: CLA (CLHK) - Technical Support Request - (Digital Music
> SX) (KMM9279420I5977L0KM)
> >
> >
> >
> > Dear Max,
> >
> > Thank you for reaching us at Creative Customer Support; we appreciate
> > the opportunity to assist you.
> >
> > With regards to your enquiry, you may like to know that Digital Music
> SX
> > external soundcard has reached its end of service life and no longer
> in
> > production. You may like to view the specifications and feature of our
>
> > latest USB X-FI Surround 5. external soundcard at the following link
>
> > below:
> >
> > LINK:
> > http://hk.creative.com/products/product.asp?category=&subcategory=873&product=775& listby=
>
> >
> > You may like to know that the warranty for the replacement soundcard,
> > will continue based on your original date of purchase of your
> defecti've
> > unit, Digital Music SX.
> >
> > If you still require assistance, please reply to this email with any
> > previous correspondence to ensure the quickest and most a ccurate
> > service.
> >
> > Best Regards,
> >
> > Yun Ping
> > Customer Support Services
> > Creative Labs Asia
> >
> > To provide feedback on your "Creative Experience" please click on the
> > following link:
> > http://asia.creative.com/contactus/mailto/sitefeedback.asp
> >
> > Asia Site: http://asia.creative.com/
> > Support Site: http://asia.creative.com/support/custsup/welcomets.asp
> > KB Site: http://support.creative.com
> >
> >
> > Original Message Follows: ------------------------
> > ==================================
> > Subject: CLA (CLHK) - Technical Support Request - (Digital Music SX)
> > Name: Max Hung
> > E-mail Address: [email protected]
> > Self Description: Advanced PC User
> > Region: Asia
> > Country: Hong Kong SAR, PRC
> >
> > Support Inquiry: My Creative hardware stopped functioning correctly
> > Product: Digital Music SX
> > CCPP Certificate Number:
> > Serial Number: MASB05608800054K
> > Purchase Date: Mar/07/2009
> >
> > Operating System: Windows XP
> > Firmware Version:
> > Creative Model Number: Digital Music SX
> > Connected To:
> >
> >
> > Detailed Problem Description:
> > my product was return for RMA since 2nd July 2009. Now the serv ice
> > center told me the product is no longer available and suggest me to
> > accept a X-Fi Surround 5. sound card or wait until OCT for an unknown
>
> > new product which claim for upgrade for Digital Music SX. Please, I
> need
> > more details on my RMA. Since the server center told me my product
> > cannot be fixed or replaced, I need to know how will my product
> warranty
> > goes. Thanks for help.
> >
> >
> > ==================================?

. I will not be able to tell you if the Digital Music is available for repair or not. I am sorry but this is not something I have control over. Parts and support policies differs country to country, in your case you will need to work things out with the distributor.
Message Edited by KokChoy-CL on <span class='local-date'> 08-04-2009<span class='local-time'> 05:8 [email protected]

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Digital Music CDRW won't read....

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