Digital photo frame question

There is no specific thread for digital photo frames that I could see, so I'm posting here and if you want to move it, tha'ts fine...
I didn't buy this product at Best Buy, I bought it on Amazon and in retrospect I should have bought it at Best Buy. But you guys sell the same product and I have gotten some awesome help here before on other items, so I thought it might be worth asking you.
I bought a HP df1010p1 Digital Picture Frame, and after 4 months I am just getting a blank white screen on it. I've tried everything I can think of (I am tech savvy) and I can't get it to work. HP is totally giving me the run around on this even though it says in the book it has a year warranty.
I loved this frame and am wondering if it's even fixable, I would appreciate any input. It was pretty spendy and I hate to have to buy another one. It won't be an HP though, that's for sure. I was thinking of taking it apart and seeing if there was anything I could fix inside.
I have tried: different plugins, different media cards, making sure the cards work on my computer, obvuously turning it off and on a bunch of times, blowing the card slot out with air...
Any advice would be appreciated! and thanks in advance.
JD

Hello tweetybird53,
Thanks very much for purchasing the HP Digital Photo Frame. I regret that you are having some product and support challenges. Please email me with your HP case number or your product number, serial number and contact information so that we can get your issue resolved quickly.
The answer to the question, "Is there an HP service depot near where you live that you can take it there?" is no. Currently, customers can not drop off products at an HP service center. There is a process to follow that entails mailing in the product if it is coded for repair. In some cases, the defective product is simply replaced.
I look forward to assisting tweetybird53.
Regards,

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Hello tweetybird53,
Thanks very much for purchasing the HP Digital Photo Frame. I regret that you are having some product and support challenges. Please email me with your HP case number or your product number, serial number and contact information so that we can get your issue resolved quickly.
The answer to the question, "Is there an HP service depot near where you live that you can take it there?" is no. Currently, customers can not drop off products at an HP service center. There is a process to follow that entails mailing in the product if it is coded for repair. In some cases, the defective product is simply replaced.
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Hello,
I have got a
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The Manual doesn't tell me about the best Resolution for the Pictures to put on.
on the Web you can Find: 800 x 480 Pixel WVGA-Screen (720 x 480 Pixel sichtbarer Bereich)
The samples are 726x 480 pixel.
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When you put Pictures on it - *It cropps a bit on the right and left side and much more on the top and bottom.*
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Best Regards
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Sorry,
check your calculator: 800:533 is NOT 1.562... Mine Says : 800:533 = 1.5009380863039399624765478424015
That is less wrong than it cut's off.
Try it: take a white pic with 800x533 and draw a black frame of 10 pixels on the border. you won't see it on all sides !
That makes 20 pixels (10 on each side) of 533 cut off ... that is more than 0.0009380863039399624765478424015 error.
Markus
Message was edited by: markusb68

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My email is ***** <edited by host>
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regina
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