Digital Picture Frame- Some images are saying "Not Support"

Hello there, I recently purchased the Digital Picture Frame (DPF 10") for a gift. As I was setting it up by placing some photos on it with my USB drive. Some of the photos worked, while the others had a black screen that said "Not Support". I read some past forums on this issue, but it doesn't aid me. I was wondering if it is the size of the photo, the format of the photo, or even my laptop since its been holding these photos. Please and thank you.

i,
Please put the USB stick to you laptop and check them to see which format they are ? Many picture frames only support one or two formats.
Regards.
BH
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