Digital vault

Twice in the last week I have tried to activate my free digital vault, both times it has got to the create a vault page and then says its unavailable due to maintainance.
Has anyone else had this problem or know whats happening.
How can I activate it?
Geoff

geoff51 wrote:
Twice in the last week I have tried to activate my free digital vault, both times it has got to the create a vault page and then says its unavailable due to maintainance.
Has anyone else had this problem or know whats happening.
How can I activate it?
Its a common problem. See http://community.bt.com/t5/forums/searchpage/tab/message?q=digital+vault
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Help upgrade to Digital Vault Plus

    I have recently left bt broadband and had an email notifying me that my digital vault would be cancelled unless i upgrade to digital vault plus.  I have tried to do this but when I go to upgrade and enter my payment details it says it is undergoing maintenance.  This has been going on for 5 days now and my deadline is tomorrow or my account is cancelled and I will lose all my photo's as they are from an old pc.
    Please help.

    Hi Billie123,
    Welcome to the forum and thanks for posting.  I am sorry for the problems that you have run into.  Can you please get your details off to me and I will be able to help sort this out?
    Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details, your Digital Vault username and the link to this thread.
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    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Digital Vault / Auto Backup - How to upload a dire...

    Hi there,
    Can you use auto backup to backup a directory structure that is not held within one of the options under 'we suggest'?
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    Solved!
    Go to Solution.

    Yes you can, I do it.
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    If you only want certain subdirectiories, then you click the "+" option, and the directory treee will be displayed.
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    You can backup from any "fixed" drive, but not network drives.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Digital Vault: can you use Filechute with digital ...

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  • Cancelling BT Digital Vault

    I know Digital Fault goes at the end of the month but I haven't been able to find out from BT as to whether the payments will stop being taken or whether I should cancel the Direct Debit? Rang several times and filled out forms (the customer service reps that rang back couldn't help either) but not been able to get an answer. Have already got BT Infinity but was told when ordering this the Sales Team couldn't help cancel Digital Vault? Does anyone know what I should do next or shall I just wait and see what happens? Many thanks

    @ AngryHobbit
    I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
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    They are a UK based BT specialist team who have a good record at getting problems solved
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    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Digital Vault Unable To Login

    Recently joined BT Infinity option1 one, so yesterday i tried to access the vault. i ran through the steps to  create my digital vault. however when i try and sign in it doesnt recognise my username or password. so i thought maybe i had got these wrong so i have tried the password/username retrieval but it has no record of my username. so i though maybe the vault registration had failed, so i tried again however when i try to re register i get the following message
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    I have used Digital Vault since it first started. I keep backups of family photos which could never be replaced.
    Its a bit slow to initially upload stuff, but then its quick.
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    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Digital Vault won't let me register or login

    As far as I know I haven't ever used Digital Vault before and I wanted to start using it today.
    I clicked on "Acivate my Digital Vault account". I Entered my primary email address and it said that Digital Vault was already activated under that username.
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    Blimey, so I thought that I had rather perversly registered in the past with a different password (which I'm almost certain I wouldn't have done).
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    Greg

    Try logging into your BT member page
    https://bt.edit.client.yahoo.com/membercenter
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  • Problems with my Digital Vault account

    I have been having problems with my Digital Vault account lately.  For about a week I was told that there was no connection with the server and then I started to receive messages that there was insufficient space left in my account to enable backups of my usual documents.  I knew this was incorrect because my saved documents usually only take up around 50% of the available space.
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    Hi badsworth,
    If you can fill in the contact us form in the "about me" section of my profile, we can take a look into this for you.
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    BT Moderator Team.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Digital Vault Photo Upload

    When I joined the Digital Vault several months ago I uploaded several hundred pics into various albums without any issues.
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    Hi
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  • Bt digital vault - cant set up

    I keep getting this message every time I try to set up account
    BT Digital Vault Maintenance
    The BT Digital Vault service you are trying to access is currently undergoing
    maintenance work.
    Apologies for the inconvenience.

    TheEagle wrote:
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    DV runs as a service, so to stop it, you would have to go into computer management, services, and stop the service.
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    net start <service name>
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • BT Digital Vault not available

    The BT Digital Vault has not been available for three days now and BT Auto Backup just shows a red symbol. When I telephoned the helpline I was told there was a problem and no known fix time.  Are we due a refund?

    I have been messing with this... and can't get it to work. Is anyone using this Digital Vault Auto Backup tool?
    Basically, Auto Backup is not backing up changed files. It appears to be detecting the change (according to the logs) and indeed backing up the file (according to the logs), but the file in the digital vault is not being updated/overwritten! The digital vault doesn't maintain versions does it?!
    If I later choose to restore a file that I have since changed, the file that is restored is the old one (the one initially backed up) - before the changes! Not good!
    I have tried changing the Auto Backup settings - but it makes no difference. I now have it set on: (Which I think is the default)
    BT Auto Backup priority: High
    Network utilization: Highest priority
    Time interval: 2 minutes
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  • BT Digital vault autobackup time

    I've recently installed digital vault autobackup and it runs really well. However, as I ran it at 2:19 in the afternoon it now insists on doing every backup at 2:19pm. I'd rather have it do it late at night, but I can't find any way to change the time, only the frequency of the backup. If anyone knows how to change the time I'd appreciate it if you could let me know,
    Many thanks
    Damien

    Hi Damienb
    Welcome to the forums
    I dont know how to sort this off the top of my head but I'll see if I can get an answer tracked down for you and post up when I know a bit more.
    Cheers
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Digital Vault security concerns

    Hello all,
    I have copyrighted video in my Digital Vault but I'm concerned about piracy. I have done some tests and it seems that any prior contacts are able to copy the video link and then stream it directly from the vault, even after they have been removed as contacts and the folder is set to private. This seems like a serious security breach to me.
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    Gae 

    Hi Gae,
    I can understand your concern.
    I'll have a look into this for you and let you know whats going on.
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    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Digital Vault; problems extracting files

    I am seeing HTTP error 408 quite frequently; so far, just repeating the file download is sufficient to continue with the process of getting my data out, but I might come across a file that is so large that it never completes a download before abort due to HTTP error 408..
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    I have flagged this to BT customer help; no reaction so far...

    I was about to point you to http://community.bt.com/t5/Other-BB-Queries/Digital-Vault-Closure/m-p/817776/highlight/true#M48041, post number 41 .... but then I noticed a certain similarity in the name.
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  • Help! Digital vault set up problem

    Signed up for the digital vault yesterday and was warned that the first download would take some time - 6 hours later it still hadn't finished - I stayed patient as wasn't sure what to do.  It finally finished but it doesn't appear to have been successful and I have no clue as to what to do now.  HELP! 

    Nanaky, thank you very much.
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    Again, I'm very pleased having received that simple advise, but the key procedure for further downloads!
    My best regards from Barcelona.
    Harro

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