Digital version of movie only shows on one device

So I bought my Mac Book last summer I can't remember if I added the digital version (from the DVD) of a movie that I have on my PC or my Mac. But since LAST year the movie showed on my computer, iPad and Apple TV. Today it "disappeared" from everything but my computer. I also checked to see if the movie would show up on my iPhone. I had that featured turned off, but I went into settings and turned it on to see if it would show up. Nope!!! I even bought a tv show and movie to "test" if they would sync all three devices (Mac, iPad and Apple TV). They did but I can't figure out for the life of me why this movie went away. I still have the DVD and I thought if I deleted the movie from my computer I could re add it.
But when I put in the DVD it just plays. I can't even remember how I added the digital copy and I wasn't given any prompts to do anything.
I called Apple (before I bought the movie and TV show) and they said that they would send an e-mail to a link help me. I'm still waiting on that, but I thought that I would come here to see if anyone could help me.
Hopefully, someone here has experienced this. Cause this is driving me crazy.
Thams

Siberia0858 wrote:
Thanks!! I'll have to try can call them back. It makes no sense how it can be there one day and gone the next. I even tried to reset the factory settings on my Apple TV and that didn't work. Do they usually give you an answer if your warranty has expired? They mention something about paying for them to "fix" it.
I have resisted really tackling the issue of the missing stuff, simply because you stated that you were actually 'talking' with Apple ( " I called Apple" ) - so at present, let's stick with the Apple <> You correspondence...
Warranty info should be at their fingertips for the asking.
If out of warranty, repairs cost $ and some problems deemed caused by the User MIGHT. If all this happened after "I woke up today and poof!" (i.e., you did nothing at all) - it must be related to some update you had allowed or sought out - that seems to be an Apple responsibility. I have never been charged (or heard of someone being charged) because of anomalies caused by an update - they may not be able to fix 'em without a fix in an version update though.
Tell us the Story of your Apple correspondence:
What # did you call? And where did you find it? and How? *
list all communications
method
approx Date/Time
who you spoke with (N***y = Nancy, what 'Level' - i.e., 1st person, 2nd via transfer, etc
what Action Apple took - or promised to take?
you get the idea...
* if you did NOT find that # to call at the Apple Site somewhere ( Google/Bing/Yahoo Search), you have possibly NOT been talking with Apple.
ÇÇÇ

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Digital version of movie only shows on one device

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