Digitally Signed PDF crashes Mail and Preview

I've run into an odd situation - if I try to send a digitally signed PDF file using the Mail app or even view that file in the Preview app, those apps crash. The PDF files are created in Adobe Acrobat Pro version 9.1.0 (for the Mac). My Mail and Preview apps are right up to date.
The same PDF file still opens just fine in Adobe Acrobat. If I create exactly the same file, but don't go through the digital signature step, the files open (in Preview) and send (in Mail) just fine.
Anyone else run into this problem and/or have a suggestion on how to avoid it?
(P.S. By "create", I mean I have printed to the "Adobe PDF 9.0" print driver, which creates the base PDF file. Then I have also "secured" the file by requiring a password be entered to change anything. The final step, which seems to be causing the problem, is digitally signing the file.)

The problem may be related to asking Acrobat 9 to output a file format "compatible" with older versions -- along with adding security.
If you check the Console log, I think you will find that the "mdworker" task is also crashing -- even when you open the file successfully with Adobe Reader. I presume this is Spotlight trying to index the file.
Safari will also crash when attempting to view such a PDF. It puts out a Console message indicating invalid AES block size or some such. Presumably this is related to the 128 bit AES security in the PDF file. Using 128 bit RC4 results in a file that doesn't crash Preview, but the document content is garbled by Preview so it's just as bad.
--Bob

Similar Messages

  • PDFs in Mail and Preview are very slow

    I have been experiencing serious issues with PDFs, handling them in Mail, and in Preview. This problem surfaced a few weeks ago, and it is totally hogging my resources. It is like the PDF takes over my computer. It might take several minutes to load, and it never fully loads. It will keep flashing back and forth as it tries to draw the whole document.
    It seems especially problematic within graphic files, or those with shading or cross-hatching. As an Architect, I am handing files like that all the time. I bought my MBP Retina display a few weeks ago with the hopes that the 16 MB of RAM would make things run smoothly, but the only advantage is that restarts are pretty quick.

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • PDF's in Mail and Preview not displaying correctly

    Ever since upgrading to Yosemite PDF's are not displaying correctly. Every time i generate a PDF of a sales quote it seems to lose a lot of information.
    But the strange thing is.....
    Preview and Mail both show PDF with missing text.
    When I open using "Quick Look Attachment" within Mail or Adobe Acrobat it looks perfect.
    When emailed, recipients (mostly Windows users) seem to have no problem opening it and seeing all text.
    So far seen that issue is only in Preview and Mail
    Only has happened since upgrading to Yosemite
    PDF is created using web based ZOHO CRM to build quotes.
    See image below to see the difference in what Mail and Preview sees compared with how other apps open the same PDF.
    NOTE: sensitive info has been purposely blurred on image.

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one. 
    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
    Isolating an issue by using another user account
    Try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
    Safe Mode - Yosemite
    Safe Mode - About

  • Can I open reader and digitally sign pdf in flash?

    First off let me say, I have 0 experience with Adobe Flash or Adobe Air, so this may be a dumb question or I may not even be asking in the right place.  I currently have an application which uses Adobe Reader to digitally sign PDF files.  The PDFs are displayed inline within a webpage.  The user must use Adobe Reader because it needs to be FIPS 140 certified.  The issue we are running into is with browsers like Chrome and Firefox bunding their own PDF reader, it brakes our application.  I am looking for a way to force users to use Adobe Reader.  From reading on the web, it looks like this isn't really possible and we are at the mercy of the PDF plugin the user has installed.  The idea I thought of, though, would be to write an Adobe Flash application which would display the PDF.  I am hoping doing it this way, I could force the use of Adobe Reader and not the PDF plugin of the browser.  Does anyone know if this will work?  And if it does, will I have all functions of Adobe Reader available (specifically digitally signing)?

    for a web based app, you can't easily display a pdf in flash.  even for an air app (or any other platform), you can't force anyone to use adobe reader (especially, because not everyone has adobe reader).

  • Mail and Preview crashing upon launch

    Okay, so it's just another day, and I'm launching Mail, just like I've done a million times before, but for some reason now all I get is just one bounce out of the icon in the dock, and then... nothing happens. Below, I've copied and pasted some gobbledigook from the Console log. I've discovered that Preview seems to be suffering from the same issue (the Console log reads similarly). The only other malfunction going on at the same time is my HP Scanjet 5400 scanner won't let itself be initialized.
    dyld: Library not loaded: /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    Referenced from: /System/Library/PrivateFrameworks/Slideshow.framework/Versions/A/Slideshow
    Reason: no suitable image found. Did find:
    /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
    /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
    Feb 20 09:08:35 Andy-Leahys-Computer crashdump[344]: Mail crashed
    Feb 20 09:08:35 Andy-Leahys-Computer crashdump[344]: crash report written to: /Users/andy/Library/Logs/CrashReporter/Mail.crash.log

    Well, BD, I got it to reboot in safe mode. (You know, several times previously, I pulled the plug on this suggestion from you and others, as found in prior posts. This was because I failed to realize how much patience is required, while that gray Apple screen hangs there, its clock icon swirling, round, and round, and round, pointlessly, silently, ominously. This time, I dealt with the tension by leaving the house for a whole half hour, and I found a safe mode login screen upon my return. Yay!)
    And, so, then I got the disk permissions repaired, using Disk Utility, as instructed.
    While still in safe mode, I tried to launch Mail and Preview, but, sorry, same drill -- failure to launch. Rebooting to regular mode, and again trying to launch Mail and Preview -- still not working.
    Here's how the crash log reads for the last Mail crash:
    Host Name: Andy-Leahys-Computer
    Date/Time: 2009-02-20 18:00:16.953 -0500
    OS Version: 10.4.11 (Build 8S165)
    Report Version: 4
    Command: Mail
    Path: /Applications/Mail.app/Contents/MacOS/Mail
    Parent: WindowServer [63]
    Version: 2.1.3 (753.1)
    PID: 198
    Thread: Unknown
    Link (dyld) error:
    Library not loaded: /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    Referenced from: /System/Library/PrivateFrameworks/Slideshow.framework/Versions/A/Slideshow
    Reason: no suitable image found. Did find:
    /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
    /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
    But, you know, it looks like Disk Utility might have left a little love letter on my hard disk, a previously unnoticed folder entitled "DamagedFiles." There are 11 aliases in there, one of them named "00589800 Quartz." Tell me, BD, is that the smoking gun?

  • Mail and Preview crashes when printing.  I have 10.8.3. error message something about est-e-filing plug in.  Help anyone??

    I have the latest OS 10.8.3 and just recently Mail and Preview constantly crashes when printing.
    It seems that it is missing a plug in or something.  Error messge is Mail quit unexpectedly when using the est-e-Filing-pdes plugin.
    Same message in Preview.
    Actually I have experience more crashing (with Numbers) since last update.
    Can anyone help?
    Raoul

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • How to automate digital signing PDF Files in batch

    I am trying to find a way to automate as much as possible the placing of a digital signature on a set of PDF documents.  We have Adobe Acrobat Pro 8.1 and the machine has MS Office 2003 with Vista Business.  Here's a scenario:  A set of documents exist in a TO-BE-SIGNED folder, each unsigned.  The user uses MS Access 2003 form with a button with VBA code to open and show the first document in the folder.  The AcroExch.App, AcroExch.AVDoc, and AcroApp.Show APIs are used to do this.  I found code on the internet to do that.  Rather than having my client now have to go through all the manual steps to place a digital signature on the document, I want to streamline it to a single click if possible.  Right now he has to click Advanced > Sign and Certify > Place Signature > then click and drag > then enter his password > then click sign > then save and close the doc.  Can all this be automated?  An added bonus would be automatically saving or moving the signed doc to a different folder when it is signed.
    I have created a stamp that allows me to add a stamp with just two clicks.  Can such be done to add a digital signature?  Is it possible to add a button to the toolbar to do this?  Can it be done in Access VBA using some Acrobat API calls?  Another feature I want to include is moving quickly from one document to the next in the TO-BE-SIGNED folder.  Like the arrow buttons take you from page to page, can a button be added to the Acrobat toolbar to take you from doc to doc in a particular folder?  Or can that be done using VBA and some Acrobat API calls?  To maintain the security of the password protection and yet cut down on clicks and keystrokes, I would like to input the password just once at the beginning of the session and have it remembered or applied to all the docs that get signed as long as that session is open.
    I've found some software that purports to do much of the above, but they are all very expensive and assume a big business with big bucks.  If anyone knows of inexpensive software that will REALLY do this, I'm open to that as well, though I'd like to control the process myself if possible.  I consider myself a beginner with Acrobat and using API calls and would appreciate any help anyone can give.  Is the above clear and even possible?
    PS:  I'm new to this site and using SDK.  I posted this under Security (thinking digital signatures) and was asked to post it here, which I'm glad to do.
    Thanks much!

    Our workflow is such that on infrequent occasions, we have a digitally signed PDF file and the doctor wants to append a scanned note to it.  In the past, we could do this, but not now.  In the past, when we added the scanned doc, we received a message saying that the doc is already signed and asking if we want to overrwrite the doc.  If we respond Yes, then Acrobat would allow it and the signature would indicate that the original part of the document was not modified, but that something had been changed--namely, a doc had been appended.  The signature indicated that something had changed since it was added, but it still allowed the append.  The signature would have an exclamation point in a yellow triangle indicating the doc had been updated since signed.  For our purposes, that was okay because we know what the change is based on the original doc and we know what is appended.  Now, however, we cannot append at all.  The only thing that is different that I know of is that the doc was signed with software that is not Adobe Acrobat, even though the other software uses an Adobe Acrobat self-created digital signature.
        I hope I've explained that clearly enough.
    Thanks for your help.

  • Enable Adobe Reader to Digitally Sign PDF created with Acrobat Pro 9

    Hi All,
    I am trying to figure out how to enable adobe readers to digitally sign PDFs I create. I currently have Acrobat Pro 9.
    Customer Support said that I need to save it as a "Reader Extended" format, but I cant find this option anywhere.
    Any help would be appreciated.
    Thanks
    Matt

    Thanks Ben,
    Unfortunately, that video is for acrobat X or above and I cant find the "save as reader extended" option in Acrobat Pro 9.
    Can this be done from this version?
    Thanks again
    Matt

  • Problems printing a digitally signed PDF

    Hi
    I'm having problems printing a digitally signed PDF on a dell 968 AIO printer. It works fine on the a majority of printers but we have had reports of issues with other models as well as the dell printer.
    The PDF prints fine when opened in Adobe Reader 9 (blue bar appears at top to indicate signed pdf).
    When opened in Adobe Acrobat 7 on the same PC the first pages prints correctly but the rest of the pages print only a few lines in a huge font and the characters are backwards.
    The pdf does not always open in reader when accessed through the web it will sometimes open with acrobat is there anyway to control this?
    Does anyone know why this maybe happening?
    Thanks
    Claire

    Thanks for the reply Mike. I think I've got a little further with this problem now. There seems to be a problem printing the signed PDF in adobe reader 7 as well as acrobat 7.
    I have uninstalled acrobat from the machine but the problem still happens with reader 7.
    Does anyone know if reader 7 and below has any known issues printing signed pdf's. It works fine on 8 and above.
    thanks
    Claire

  • Digitally signing pdf documents

    We want to digitally sign pdf documents that are generated in the printing service / AS. (rwclient is used on the client machines to access the printing service.)
    The digital sign should be on all generated pdf documents, with no intervention by the end users. The digital sign should hence be on behalf on the organisation, not the individual user issuing the pdf dokument.
    In addition we would like to lock the pdf documents in order på prevent manipulation of the content.
    Any surgestions on how to achieve this?
    Regards

    Hello,
    You can create your own destination .
    An example is available on OTN :
    http://www.oracle.com/technology/products/reports/pluginxchange/index.html
    Secure PDF Destination
    This destination creates a secure PDF that is password-protected. This sample is tested with Oracle Reports 9i, Oracle Reports 10g (9.0.4), and Oracle Reports 10g Release 2 (10.1.2).
    Regards

  • Can IXOS (OPENTEXT) handle digitally signed PDF documents

    Hi All,
    we have requirement where we want to store digitally signed PDF documents in IXOS (OPENTEXT) server and view them using IXOS viewer.  I have tried to save one digitally sighed PDF but it was also password protected and I was not able to open it with the IXOS live link opener.
    Request you to share your experience or views on this.
    Thanks a lot.
    Best regards,
    Vithal

    hi,
    yes IXOS handlesDigitaly signed PDF documents,
    http://opentext.com/download/livelinkdownload.html?path=/corporate/investor/secfiling/FY2005Q4_10K.pdf
    Please refere tihis doc..
    The repository supports queries based on metadata, full-text index and even a combination
    of both. Another option is to render document content to a long-term format like TIFF or PDF.  Using
    digital signatures (time stamps) it can be assured that content cannot be modified without recognition.
    Hence clearly say's retrival or access doc need to enter digital signature which are preconfigured during DOC creation phase.
    Benakaraja
    ??p

  • Is there a way to optimize a digitally-signed PDF?

    Our HR department gets resumes from applicants and emails these resumes to school principals.  They optimize these pdf's so that they are able to be emailed without going over the size limit of the users' email boxes.  They are starting to get a lot of digitally signed pdf's and when they try to optimize them they are getting a message saying that digitally signed files cannot be reduced.  These files end up being too large for emails.  Is there any way around this?
    Any help would be appreciated.
    Thanks!

    Not without invalidating the signature, you may make changes to the PDF and any change is a change.

  • Best practice to verifing digitally signed PDF (signed using localley generated ceritificates)

    Hi,
    I have signed a PDF using a locally created Microsoft Digital Certificate inside my organization.
    As part of the approval workflow, I emailed the signed PDF document to another person in my organization (within the same network) for review and final acceptance.
    The issue I'm facing is that when the other person opens the PDF, my signature status will show as not verified. Even though, I have created it while I'm connected on the network.
    What are the steps that the other person need to follow so (s)he can verify locally generate digitally signed PDF either manually or in an automated manner?
    Is there a server-side tools provided by Microsoft to do the verification automatically? Or, I have to do it manually? Any 3rd party plugins you recommend to ease this verification process?
    Appreciate your help,
    Yasser

    There are several preference setting related to this, depending on what version you're using. For example,
    Acrobat 9: Edit > Preferences > Security > Digital Signatures > Verify signatures when the document is opened
    Acrobat 11: Edit > Preferences > Signatures >  Verify signatures when the document is opened
    To fully validate, they will need to add your certificate to their list of trusted certificates or you can set up the Windows Integration feature under Preferences.

  • Create digitally signed PDFs

    Is there a way to create digitally signed PDFs by using the options at the "Print" menu to "Save as PDF" that is available at certain apps ?
    If there is no built-in solution by Apple, which applications do you use to digitally sign PDFs ? I searched the discussions, but haven't found an appropriate solution so far...
    Thanks for your help

    tobias Eichner wrote:
    Is PortableSigner a professional tool that really works ?
    I have no idea how good it is, and I don't really have any benchmark to compare it to. It's hosted at Sourceforge, which might explain why the web site is a big crude-looking. On the other hand, the site says it's a project of the Municipality of Vienna, so I'd say that it appears it's good enough for at least one government.
    My feeling is that a lot of the software at Sourceforge is written for a specific, fairly specialized purpose, and sometimes not a lot of time is spent on the GUI or user-friendly features. But if your purpose happens to meet up with the purpose of the creators, the software can be a life-saver.
    Really, I'd say just download it and try it. Only you know if it's good enough or not. And you've got nothing to lose since it's free.
    charlie

  • Where should the Green Tick get displayed in digitally signed pdf files in whom the Signature has been validated ?

    I have Windows 7 & Adobe 11 installed on my P.C (Apart from other Software) . Recently I downloaded Digitally Signed .pdf files & validated the Signature with Trust Certificates . However , the Green Tick Mark is coming on the left-hand side of a blue panel situated in-between the menu bar & the document . Shouldn't it be coming at the bottom right side of the document (Just above the name of the signatory) ? Is there anyway I can get the green tick to display at the bottom right side of the document or is this just the way the green tick gets displayed in current versions of adobe reader ?
    This is the way it gets displayed on the top - left portion of the screen :
    However , it does not get displayed in the below manner :

    First of all, you need an app on the iPad that can read those files that you want to transfer. Adobe Reader and iBooks are two free apps that will read PDF files. Adobe Reader is much more robust than iBooks as it offers so many more features like renaming files, creating folders, annotating, highlights, etc.
    Download Adobe Reader in the App Store. Then read this about file sharing with iTunes.
    iOS: About File Sharing - Support - Apple
    There are other ways to get files to the iPad, like email, DropBox and some other apps that let you mount your iPad like a flash drive.
    This should be helpful as well.
    iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad

Maybe you are looking for

  • On F4 , POP up details  on screen,

    hi all, I have a senario where in i have a screen containing fields Po document(ebeln),and PO item (ebelp) no other than that i have material no(matnr) ,supplier(lifnr) and transporter(lifnr) . now the issue is , i have a text field by the name get p

  • How can i transfer apps from an ID to another?

    I have two apple store IDs and I'd like to transfer purchased apps from one to another. Is it possible?

  • Retrieving list items from a specific view using CSOM

    How can I query a specific view of a SharePoint List using the C# CSOM? I am dealing with SharePoint Online, so the only option is to use SharePoint.Client. I have done this using Javascript, and I know how to do this with SharePoint On-Premises, but

  • How to VIEW two tracks's materials SIMULTANEOUSLY and SYNCHRONIZED in MONITORS?

    How to VIEW two tracks's materials SIMULTANEOUSLY and SYNCHRONIZED in MONITORS? "Program-monitor" shows the final edited material, and "Source-monitor" shows only one track at a time, and NOT SYNCHRONIZED with the sequence. "MultiCam-monitor" shows t

  • Error in run Hyperion S9 EPM Architect Process Manager

    and i installing Hyperion 9.3.1 winxpSP2 I can't able to start the following services. -> Hyperion S9 EPM Architecht process Manager -> Hyperion S9 EPM Architecht job Manager -> Hyperion S9 EPM Architecht Event Manager -> Hyperion S9 EPM Architecht E