Digtal Download not working!!

I purchase H&R block tax software, I received email that it was ready to download. I can see it in my digital library, but can not download. After clicking on download it installs the downloading assisting tool, then nothing, I click on download and get nothing. I have tried multiple computers, multiple browsers, etc.
After calling customer support and get cut off and jerked around twice, I final got through the third time to the Digital media people, phone connection so bad can hardly hear. They say they are having problems and would email a link to direct download and call back to check. Neither have happen, still no software and wasted several hours of my time.
The gave me a reference number of {removed per forum guidelines}
At his point I want a refund, but was also told it can be canceled or refunded.
So you take my money, can delivery the software or give me my money back???
So my next email is to my credit card company to file a dispute and the one after that is to the Better Business Bureau.

Hi jeffworn, and welcome to the forum,
I haven’t gotten around to doing my taxes this year either, and while I usually take my information to a tax professional, I’ve been thinking about trying to do it on my own this year. It’s disappointing to hear your digital copy of the H&R Block Tax software isn’t downloading correctly though, especially if we haven’t been able to get it up and running for you, and I’m sorry for any inconvenience this may have caused.
While it’s true that all digital content purchased is considered a Final Sale item and cannot be returned for a refund per our Return and Exchange Promise, I certainly don’t want to leave you without a working software program. To see how I may help, I pulled up your Best Buy account using the information you provided when registering for the forum. Thankfully, I see we emailed you as requested with a new key code for the download to try to resolve this issue earlier this morning.
If you haven’t received this email or it doesn’t help with the downloading error, please don’t hesitate to let me know. I’ll be happy to look into other options we may have available to us.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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