Dilemma as to HP Z820 Workstation System BIOS version 3.88 Update

On HP Drivers & software Support page, URL: http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5225043&swItemId=wk_149650_1&swEnvOid=4059#tab2 it is stated that the latest v. 3.88 BIOS update for Z820 will display an error message and fail to boot if Management Engine firmware is not the right version for the processor. This statement poses a real dilemma in my case: My Z820 is one of the first of its kind, dating back to mid 2012. It incorporates the original version of Intel Xeon processors E5-2670. It arrived originally installed with Intel ME firmware version 7.1.21.1134 and Boot Block Date 12/28/2011. After 2 years of relatively safe operation, the Z820 failed, and HP On-Site support replaced its motherboard with a brand new one: Its Boot Block Date is 03/06/2013 with Intel ME firmware version 8.1.52.1496. However, the same original pair of Intel Xeon processors E5-2670 remained and are still running safely in position on the new motherboard. They did not fail so they were not replaced. So now, if I update BIOS to v. 3.88, it may detect the "unsupported combination of processor and Management Engine firmware" and prevent system boot... Should I update BIOS? At present it is v.3.87. Please advise.

You had an original type motherboard and original type processors. The newer (HP calles them Revision 1) type motherboards with the later boot block date did not lose their ability to run the original type processors, as you have experienced. Those can run all the older approved processors and also the newer listed processors in the QuickSpecs. The "unsupported configuration" is running the newer type processors with the older type IME firmware in place. I have updated all of our Z620s to the 3.88 version of BIOS, and we have both original and revision 1 type motherboards (with both the original and newer type of processors in our revision 1 type motherboards) with zero problems. Update of the IME firmware, if you wish, requires fiddling, but has never failed me either. That, of course, is different from updating the IME software. I always update BIOS from within BIOS now... unpack the 3.88 SP for the BIOS updater and harvest the .bin file from the DOS folder that gets placed on the root level of C drive along with the other parts. You only need that .bin file. Place that on a thumb drive, top level, and boot into F10 with that inserted ahead of power up... then you can navigate to the USB stick for the BIOS update. It is safer to do these BIOS updates when not booted into Windows, in my opinion.

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Hi farai, welcome to the HP Forums. If your computer appears to be powering on, but you cannot see the screen it may be a recoverable situation.
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If you get to the end, it says to call HP. If so, it is most likely a hardware issue and you should call support for more options: HP Technical Support, North America 1-800-474-6836. For all other regions click here.
I hope this helps. If you need any more information, let me know.
TwoPointOh
I work on behalf of HP
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Hi:
You may also want to post your question on the HP Business Support Forum- z Workstations section.
http://h30499.www3.hp.com/t5/Workstations-z-series-xw-series/bd-p/bsc-272#.VUFXwjgtHGg

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In HP Z820 Workstation, the no. of Ports/Slots can be configured to Minimum so as to reduce system ?If so what is the minumum no. of slots/ports required .?
What is the role of PCl graphics slot ?

Hi,
Please do not post same question many times.
http://h30434.www3.hp.com/t5/Notebook-Hardware/hpz820-workstation/m-p/1597209#M74031
The role of PCI graphics slot is for adding a video card to it. What are you going to do with this machine ?
Regards.
BH
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This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum. It is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
You should be able to locate the BIOS information on one of the informational screens in the BIOS. However, if you download the BIOS update and go to flash the BIOS, the flash routine should tell you (before it flashes the BIOS) whether or not the update is correct for the BIOS installed on your computer.
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Please see HP Business Support Center - Get help from HP to contact HP directly with your support questions.
Please click the white KUDOS star to show your appreciation
Frank
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Hello rmaiden,
Welcome to the HP Forums!
I understand your Compaq Presario CQ57-212NR gives you an error after running the system recovery.
Can you tell me if this error loads within Windows or if it prevents you from starting up.
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Let me know if this works for you!
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The Great Deku Tree
I work on behalf of HP.

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The cooling fan is an important part of a Notebook PC.Operatiion of a notebook PC for an extended period of time without the cooling fan may result in permanent damage to the notebook PC.
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Hi,
Have you read the how to fix ? Worse case, hardware failed and you have to replace the fan.
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Quote
System BIOS Cacheable
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Reference
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This question was solved.
View Solution.

Hi,
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Regards.
BH
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Hi,
So the system shut down is normal for BIOS update and if I can restart the computer, therefore assuming the update worked.
I checked HP System Diagnostics the BIOS test still returns with an error message "The System BIOS update failed. Failed reading BIOS image file".
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Dilemma as to HP Z820 Workstation System BIOS version 3.88 Update

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