Direct cinema app not updated to full version. Help!!!

I bought the full version of Direct Cinema app yesterday, but till now the app still has the free version screen and I cannot view most of the movies.
My card has been charged $9.99 but the app is still not updated to the full version. I've tried app support but it goes to an Arabic blog site. What should I do?

See if this does anything at all. Settings>Store>Tap your ID and sign out. Restart the iPad. Go back and sign in again. Go to the purchased tap of the app store and see if you can download the purchased version.
If you continue to have no success, contact iTunes as lllaass suggested.

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