Direct Debit nightmare!!!

I have a direct debit in place on my account which is used to take monthly payments. I used to have the payment date set for the 27th of each month. Last month, February, I decided to change my payment date to the 18th of each month. I telephoned BT just after doing this as I changed it on the 19th to find out when my next payment would be as I wasn't sure if I would still get a debit on the 27th of that month. I was informed that my next payment would be the 18th March and no payment would debit on the 27th as I had given more than seven days notice. I decided to email BT as well as I wasn't convinced by the Indian call centre's knbowledge and received a reply a day later to inform me that a payment would be taken on the 27th February as a payment had to be taken each month as part of the monthly payment plan rules. I phoned BT again, Indian call centre, who assured me that no no no there would be no payment taken on the 27th and the information I had been given was wrong. Lo and behold on the 27th February a payment flew out of my account. I was livid with the wrong information I had received and after going all the way to the cancellations department I received a month's free line rental as an apology. I was also assured that March's payment would be debited on the 18th as I had changed it to.
  I have checked my bank account today, 21st March, and NO payment has been taken again on the 18th. I am now ready to start tearing my hair out as I have again been on the telephone to BT who have AGAIN given me two different explanations as to why payment has not been taken on the 18th. I actually had one advisor try to blame it on me because I should have told my bank I wanted the payment date changed, when I advised him that I have never heard of such a thing having to happen when you change a payment date with a company and that I have changed many different companies direct debit payment dates without having to inform my bank I was constantly interrupted and basically had the blame turned around on me! After ending the call as I was becoming increasingly positive I was not receiving a correct explanation I spoke with another advisor in Live Help who assured me that no payment would be taken this month and my next payment was due on the 18th April. When I asked why BT had not taken payment on the 18th I was met with another brick wall.
 I now do not know when payment will fly out of my bank account again. I am so frustrated with BT it is unbelievable, the customer service I have received today is terrible. This problem is now two months old and I am still going around in circles trying to talk to an english call centre who understand the problem and want to investigate it properly. I am now on the verge of transferring to Sky as I have lost all faith in the billing department.

Hi StvBelding
This really sounds frustrating, I'll be happy to have a look into your account and make sure that we get the payment date that you want, set up.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • Problems Setting up a Direct Debit

    has anyone experienced any problems setting up a direct debit ??
    I've been a BT customer for approximately 20 years and have had the same account number. I've moved house a few times and retained the same account. My last house move wasn't so successful as after moving in and having broadband re set up again... I received a letter in the post saying I had requested a "termination" and a parcel was included to send my router back etc... plus... I'd be charged £100+ for the disconnection...
    Anyway I got on the phone to BT and the advisor appologised for the mix up... and suggested I cancel my direct debit with the bank to make sure the disconnection fee wasn't taken from my account..... 
    Ever since then... I have not being able to set up a direct debit online or by speaking with several BT helpdesk staff.  I email BT asking for an explaination - NOTHING.  BT helpdesk staff assure me that the direct debit will work this time and will contact me if there is a problem... again NOTHING.  I even tried writing a letter to the head of customer services... I think the name Warren Buckley rings a bell..   Someone did email me back suggesting I use the online facility.... REALLY!!  Do BT not have a fault tracking database of customer issues... so they can see I've already tried to set up the direct debit online... 
    Anyway ..... I've just noticed this forum now... so this is my latest attempt to see if anyone senior enough at BT will be embarrassed and try and sort out my account so I can start paying my bill using Direct Debit again... I'm pretty sure all that needs to happen is to be given a new account number or an account alias that can be sent to my bank. Otherwise... I'll just carry on waiting to receive the automated message from BT saying I haven't paid and then go and pay online... But I am worried one of these automated messages will arrive the day I go on a 2 week holiday and I find myself cut off when I get home... giving me more pain....
    PLEASE HELP BT ;o) 
    regards
    DaveB

    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
    Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Help, direct debit options changed without my cons...

    help,   Any ideas how to get through to some in BT security time in UK ?   Recieved an email to say  "Thanking me for setting up a direct debit and that you are taking £xxxx from my account in  8days !" As I already have a debit debit for many years with you have not authorised you to take this payment I'm a little alarmed"   BT call centre have advised me that I have requested " Whole Bill Direct Debit", but I haven't. They then advised someone in my family has, but that is not possible as it's only me. I have asked if my account has been hacked but they just say  I requested this change.   My direct debit has been changed from a fixed payment to "Whole Bill Direct Debit".    I am quite alarmed, the call centre do not understand or ignorning what I am saying. Has my account been hacked or is this an error on BT's part ?            

    It's very unlikely that anybody would bother to hack into your account just to change the way you pay your bills.  They would have nothing to gain by doing so.
    Much more likely, it's some misunderstanding.  Have you changed anything about your account recently that may have prompted BT to change your billing?  BT have a nasty habit of combining changes to one service with changing something else that's apparently unrelated.
    If it's really necessary, you can always cancel the direct debit with your bank.  But that will leave the bill unpaid, so that could just cause more problems than it solves.  Better to contact BT, and be more insistant that they tell you who made the changes, when they did it and why.
    I don't suppose it's any help to you, but many of us on this forum much prefer Whole Bill Direct Debit anyway.  You just pay what you owe every month, rather than paying some arbitrary figure that BT plucked out of thin air.

  • TS1702 I purchased an app from the itunes store by direct debit.  I now wish to cancell this subscription, but I can't seem to find out how to do it.  Help I am going around in circles.

    I recently purchased an app. from iTunes that was on a monthly direct debit subscription.  Despite trying to following directions from iTunes to cancel it - I am getting no where.  Seem to be going around in circles.  Can any one help with some straightforward directions on how to do this please?

    See here:
    http://support.apple.com/kb/HT4098

  • Please help - direct debit increased by 100%, canc...

    Dear all,
    Any assistance with this problem would be massively appreciated. I'll try to keep this as simple as possible but as usual it's a long story.
    We previously lived in rented property and used BT Infinity Option 2 with unlimited evening and weekend calls.
    We have just purchased our first home and arranged to transfer the service with us. I was informed that there would be no fee to install a line as we had an existing contract. An appointment was made for an Openreach engineer to install infinity at the new address on October 10th, 8am - 1pm. Our service at the previous address was stopped from October 1st when we moved out/in.
    Shortly before, I had an SMS message and a phonecall indicating a problem with the order. I rang and spoke to various people and it seemed that the problem was transferring the line from Sky (whom the previous owners had used). Eventually the gentleman at BT informed me that they would find a workaround and that everything should still be on for 10th October. I was also informed that we would not pay for broadband, line rental or calls for any downtime (i.e. 1st October to 10th if everything had stayed on track).
    At 1.30 pm on 10th, I rang my partner (who had taken a day off work for the appointment). No engineer had visited. I logged onto 'My BT' and it said that a visit was no longer necessary as the line could be activated remotely. I considered that this could not be correct as from experience Infinity demanded a new faceplate and the fibre modem which we didn't have.
    I then spent an hour on the phone trying to sort it out. The first staff member did not understand my point about the fibre installation. The second then informed me that there was a fault on the line and a new order was necessary (not reflected at all online). At this point I had completely pushed my lunch break to the limit and had to ask them to call my partner.
    My first gripe is that after my partner took a valuable day off work nobody bothered to contact us to say that the visit was cancelled.
    My partner informed me that a new appointment had been booked for 30th October. However, the order was to be expedited and we were due a phonecall on Friday 10th October to arrange a different and sooner appointment. The appointment for 30th now showed on 'My BT' under the orders section, replete with a £130 installation charge I was told we wouldn't have to pay.
    Nobody called. We rang back on Saturday 13th and spent a long time on the phone to various departments, having to repeat security questions and tell our story over and over again. We eventually decided that we would simply like to cancel. The cancellation section then tried to scare me with cancellation charges and tranferred me to the orders department to try to speed things up and cancel.
    At that point I was transferred to an orders section, somebody said 'hello' and then I was instantly on hold for 10 minutes (I hung up, slightly offended). I also spoke to a gentleman named Omar who completely failed to provide an explanation for the £130 charge but I left the call with the impression that he thought it was all my fault.
    We decided that enough was enough now and we rang cancellations again. We actually spoke to a very helpful lady who informed us that cancellation would actually only cost circa £44 (much less than it would cost to stay!) and offered to waive the installation charge if we stayed. If all staff were as good as this person we may have considered it, but alas it was too little too late. The staff member cancelled our order and informed us we must wait 24 hours before the contract could be cancelled on the system so we would need to ring back.
    On Monday 15th October, I managed to check my bank account (not easy without broadband) and found that my regular direct debit of £49 had gone out, but has been increased to £97.50! On My BT it states that £49 is adequate. Furthermore, my bill is in debit by approx £1.60 so what on earth can have happened to necessitate a nearly 100% increase? My first mortgage instalment is over two months' the usual payment and represents virtually my entire monthly wage so to lose £100 is actually quite financially devastating.
    We have just finished cancelling our service. The staff were not able to adequately explain the direct debit or clarify when a refund will be paid and how much, and we have really lost the spirit to keep trying to resolve this through a call centre.
    Does anybody have any suggestions as to how to effectively progress this as a complaint as the contact centre staff seem completely incapable of assisting with these problems. I consider that the following really needs to be accounted for:
    1. I need it confirming that the cancellation charges will be as stated and not more.
    2. I understand that cancellation fees are a pro-rata'd sum of the remaining months - we would have been without service for the entire month of October so I do not consider it fair that I should have to pay anything for October.
    3. I wish to get an explanation and apology for the large sum of money which has been taken from my bank account. Of course I fully expect that cancellation charges can be off set against this but it really isn't acceptable that this has happened in the first place and then no explanation given.
    4. Further to this, I need some money back! BT call centre staff were unable or unwilling to tell me when this will happen. I will shortly be paying overdraft fees and interest on this money; to be honest given all of the above I really feel BT should consider refunding me the entire £97.50 and waiving any cancellation fees, but realistically I know the chances of this happening are slim.
    Thanks for any suggestions in advance,
    Chris

    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • BAPI for Automate direct debit proposal creation for selected customers.

    Hello ABAP Gurus,
    Requirement is - Changing the process for Automate direct debit proposal creation for selected customers from a custom BDC program to a BAPI.
    Explanation -
    Currently as per the process, we are using a BDC call transaction program for F110 - Automate direct debit proposal creation for selected customers. The main pupose of this BDC program is to automate F110 Bank Run for A/R (Selected Customers Only). It creates payment proposal which is the first step in order to create payment runs.This program will run in background.
    We wanted to change the process from a BDC call transaction process to a BAPI call . In this process I am trying to chase for a valid BAPI in order to sync to my requirement.
    It would be appreciate for your << removed >> response.
    Thank you.
    Regarsd,
    Kumar.
    Edited by: Rob Burbank on Nov 11, 2009 3:33 PM

    Hello gurus,
    Is there any implicit or explicit enhancement point for F110 process or is there any alternative for payment proposal creations?
    is there any BAPI for F110 functionality?
    can you please let me know.
    Thank you
    Regards,
    Kumar.

  • Can we directly debit into bank a/c without bank clearing account?

    Hi expert,
    Can we directly debit into bank a/c without go through the bank clearing account?
    What is the effect bring to if ignore bank clearing account?
    This is because want to reduce more step in deposit the cheque. Is that any body can help? Thank..
    From :
    Eric Tan

    You can directly debit into the bank account. At the Payment Means, in the Checks tab you have the field for the G/L Account. By default you have the clearing acc., but you can change it to the one for the Bank Account.
    If you deposit each check individually into the Bank Acc., but in practice you have a Deposit with several checks, once you have the Bank Statement you will have to match each Deposit with several deposits in B1. A little annoying.

  • Direct Debit /Payment Program

    Hi,
    Using the payment run (F110) we need to create a file to send to our bank that will direct debit from our customer's accounts.  I created the payment method and used payment medium program RFFOCA_T (for Canada).  As well, I created a variant to go with it.  For the form for the payment transfer medium I used F110_CA_DTA.  Although the payment program part is working fine, I can not get the payment medium to produce anything.  It says "no data records found."  I would really appreciate additional information that will point me in the right direction.  I realize that additional config is required as per our bank's file requirements, but I expected that a generic file would be produced that we could modify.
    Currently, we are using mySAP ERP 5.0.
    Thanks,
    Janie

    Hi Janie,
    You can use SE38 with the ABAP RFFOCA_T for running this.
    In the ABAP you have to select the payment run. In the most situations you get more information about problems then when you run it with SAPF110
    When you have run the payment run and changed later the customizing settings  in the most situations  RFFOCA_T don't select entries. Some information is stored in the payment files.
    Paul

  • F110 Payment Run: Direct Debit collection file

    Hi FI Gurus,
    Currently, our Direct Debit Collection file is being created via Transaction F110 during Payment Run. Basically, the Direct Debit file is being uploaded in AL11 after the Payment Run Transaction F110.
    Please be informed that in the Printout / Data Medium tab of the F110, two programs are present:
    (1) RFFOAVIS_FPAYM
    (2) RFFOEDI1
    Now, my requirement is to add the u201CPayers Nameu201D after every line item in the file.
    With these, I have some questions:
    (1) Can the Payers Name be added in the file thru configuration?
    (2) How do I do this via Conguration?
    Thank you very much!
    Best regards.
    Brando

    Hi Brando,
    File is generated via payment program format which is in turn linked through Payment method in country.
    The same can be done via user exit in the function modules of the existing format or through DMEE.
    The first thing can be done using ABAP help, while the second ne is user friendly.
    DMEE steps are follows:
    (a)     Creating a new payment medium format: Use T Code DMEE to make necessary changes in your existing format. There you can add a new field.
    (b)     Assigning the newly created payment medium format to the payment method: In the Payment method for Country, instead of using Classic payment medium program, use "Payment medium workbench". Assign the new format here.
    (c)     Variant for payment medium format
    (d)     Assign selection variant
    Regards
    Srini

  • F110 incorrectly grants cash discount to direct debit customers

    Hi,
    I am running F110 to execute direct debits for certain customers in Europe. Everything works fine except for one "error"
    it consistently include cash discounts on customer invoices which are way past net due date. F110 run date = 8/10/10, next run date 09/10/10. And yes, additional logs in the F110 parameters are set. See excerpt from display log below:
                Due date determination additional log
    Document 8130000238 line item 001 via EUR          300.00
    Terms of payment: 07/01/2010   10  3.000 %   30  0.000 %    0
    Customer receivable is payable on 07/11/2010 with cash discount terms 1
       Include customer items due by 09/10/2010
    Item should be paid now
    Item is due with 3.000 % cash discount
    All other invoices are calculated correctly. For the above, the cash discount base is set correctly What could be wrong?
    Johan

    Posting date is todays' date (e.g. August 10th, 2010).
    This is a large Retail implementation with very fragmented areas of responsibility. I have checked all known posts and blogs and come up with nothing. Payment terms and payment methods are both present in the customer master record. When I run the Payment Proposal today with only two customer invoices to be paid, I have the following settings:
    1. invoice with 2.5% cash discount - 10 days / 30 days net. Invoice, posting and baseline date = 08/12/2010. $13.32. The system
        correctly calculates 2.5% cash discount for this item
    2. invoice with 3% cash discount - 10 days/30 days net. Invoice, posting and baseline date = 08/01/2010. $100, no VA. The 
        system incoorectly gives this customer a cash discount of 3% for this invoice - see below
    Parameters in F110: Posting date = 08/16/2010, next payment run 08/26/2010, Docs. entered up to = 08/16/2010, Customer items due by = 08/26/2010, this one cust. is psecified, payment method = E (direct debit) etc.
    ==> Display log for invoice # 2, $100.-:
                Due date determination additional log
    Document 8130000263 line item 001 via EUR          100.00
    Terms of payment: 08/01/2010   10  3.000 %   30  0.000 %    0
    Customer receivable is payable on 08/11/2010 with cash discount terms 1
       Include customer items due by 09/05/2010
    Item should be paid now
    Item is due with 3.000 % cash discount
                Payment method selection additional log
    Payment method selection for items due now to the amount of EUR           97.00
    Payment method "E" is being checked
    Bank details are being checked
         Customer/vendor bank details are being checked
       System reads house banks and checks if they are allowed
    Our bank 20030 is being checked
    For currency EUR and 000 days  500,000,000.00 are planned
    Available amount is enough,  499,999,986.68 EUR still available,           97.00  necessary
       House bank is selected ...
        Our bank details 20030 20030 are used
    Bank details of the partner with ctry DE bk no. 12070000 acct 01234567899 are being used
    Payment method "E" is permitted
    Does anyone have any clue what's going on??
    Edited by: WickedViking on Aug 16, 2010 7:24 PM

  • Canu00B4t clear debit and credit in F110 for direct debit

    Hi all,
    I try to post some invoices, both credits and debits in F110 with payment method E, direct debit, in Germany. We have not payment per due date and the total of the payment is in debit but the credits get red with the message "No payment possible because items with a credit bal. still exist; see job log". In job log I find error message FZ 347, "none of the payment methods defined can be used for these items". I have the same configuration as standard payment method E in DE01.
    I have read note 164835 but we have done everything there.
    Can anyone please help with a solution?
    BR L

    Hi Gaurav,
    The debits is more then credits. For example we should collect 5 invoices from a customer, a totalof 10 000 EUR. In this amount are 3 invoices in debit of a total of 12 000 EUR and 2 invoices credits of 2 000 EUR, a total of 10 000 EUR. Then I want the credits to be cleared against the debits before payment. I have another client that this works for with direct debit but not for this client and the customizing is the same.
    BR L

  • Tax code genaration,direct debit

    Sir,
    1.While creating a PO,for line item Tax code should be genarated from Transaction category(Form A,Form C) tax tab.
    2.In the profit center distribution rule ther is a check box (DIRECT DEBIT), what this functon does?
    Edited by: Darius Heydarian on Mar 26, 2008 5:07 PM.

    Mr. Jambulingam,
    1.While creating a PO,for line item Tax code should be genarated from Transaction category(Form A,Form C) tax tab.
    If you can give me your email address I can send you a document on India Localisation for taxation which might help solvinh your problem.
    2.In the profit center distribution rule ther is a check box (DIRECT DEBIT), what this functon does?
    This option needs to be selected if you want to debit/credit the profit center directly.
    Hoep this helps.
    Nagesh

  • Unjustified increase in Direct Debit

    My current charges are £3.36 per quarter, my direct debit was £1.50 per month - enough to cover the charges and increase my current credit.
    How on earth does your system justify an increase of direct debit from £1.50 to £12.00 per month when my credit balance is increasing month by month? While this is a small amount and "it will be reviewed ...", this is exactly the sort of thing that puts customers off and causes them to change to a more sensible supplier. Please get your act together.

    Hi Johnson_woodbine,
    Thanks for the post and welcome to the forum.
    I am sorry that your direct debit has increased, I presume that you pay by the monthly payment plan direct debit.  Not to sure why you would see such an increase without taking a look at your account. 
    Can you please drop me an email to [email protected], include your BT account details and the link to this thread.  I will explain why there has been an increase.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • DIRECT DEBIT IN CREDIT

    I have my account on line, how do I claim the credit on my account which is paid by direct debit?  I know there is somewhere you can do this but cannot find?

    Billing Live Chat  should be able to help.
    You can click the white star next to this message if you think it was helpful.

  • Increase in Direct Debit query

    Hi there
    I've tried phoning and I've tried 'live chat' but nobody is answering so am going to give the forum a try!
    I have a telephone line which is set up only so I can use Broadband (provider is TalkTalk).  I NEVER make calls on that line.
    My last bill informs me that my direct debit is increasing to £23.00 per month.
    My bill also states that I am paying £19.20 per month call plan (BT Together Local).  Why would I pay that if I don't use the line for calls?
    If I am paying by DD for the line rental only, how much per month should that be?  How much exactly is line rental?
    Many thanks!
    Solved!
    Go to Solution.

    Here are a couple of links which try to explain bill charges, I don't think they do a great job so you may need to call BT Billing and ask them. They can be contacted at this number 0800 443311 Make sure you have your account number handy.
    http://bt.custhelp.com/app/answers/detail/a_id/12587/~/i-don't-understand-charges-on-my-bill
    http://bt.custhelp.com/app/answers/detail/a_id/9130/related/1/session/L2F2LzEvdGltZS8xMzcwMjc4MjM0L3...

Maybe you are looking for

  • Send Existing Sales Orders to another system

    hi experts!! I have a requirement to move all existing sales orders from one system to another. Please provide some hints on usage of IDOC_OUTPUT_ORDERS 1. we have to file NAST mandatory fields only or what else we need to code for complete generatio

  • Adobe After Effects

    Hello fellow Adobe users, moderators, or administrators! Recently I have tried to get "Adobe After Effects CS6" for a YouTube project. I wanted to make an intro. When I downloaded the "Creative Cloud" I scrolled down the list to find that "Adobe Afte

  • Playsforsure / Mediasource Organi

    I own a 60GB Nomad Jukebox Zen Extra and recently installed the PlaysforSure firmware. However, I was slightly misled as to what this upgrade entailed and that it was irreversible (this was NOT made clear on the download), however it appeared to be n

  • Alt key

    Im using Mac OS X 10.5.4 on an iMac (im using PLEOMAX keyboard). I've installed Win XP SP3 using NTFS format (190GB). The ALT key will not bring the OS windows, it works with only Apple keyboard. When using XP i can go to Startup Desk and choose eith

  • Hey, I just downloaded an album from iTunes Store. Four of the tracks stop halfway through. How can I redownload them?

    Hey, I just downloaded an album from iTunes Store. Four of the tracks stop halfway through. How can I redownload them? Any help would be appreciated