Direct Link Media Offline

Shot with a T2i running Magic Lantern. Default bitrate. Cut in latest version of Premiere CC. When I direct link to latest Speedgrade, all my media is offline, with the exception of AE comps. If I go back to Premiere, everything is there and working great. Any ideas what's going on?
Acer M5 laptop, 6 gigs RAM, Windows 8.1

Is your footage on internal or external drives? Speedgrade does have some issues with external drives at times, even when PrPro "sees" them. eSATA tends to work fairly well (I've used that extensively) and some people have good luck with Thunderbolt or USB3 ... some not so much. Anything earlier is very problematic. USB2 or Firewire can be awfully iffy.
Neil

Similar Messages

Dynamic link media offline...will only reconnect if both AE and Premiere Pro CC are open

Hi,
I have a sequence that has dynamic linked media and it will not re-connect unless I have the after effects project open as well? This is causing major issues with render time. I have updated my mac, made sure my CUDA Driver is up to date Version: 7.0.36 and all of my adobe applications are up to date as well. Any ideas as to what is causing this error. I considered leaving both programs opening while exporting but the render time jumps up to 20 hours :~X and it is just a 27 minute wedding ceremony....only 1080p.

I do not. I made sure to uninstall them prior to going to CC. However, after multiple tests/theories I believe to have discovered the issue. I was using a third party plug in called neat video, which is a denosier. I found that overtime I use this effect the link would not hold up and I could not get it to reconnect unless both programs were open. I decided to try red giants denoiser on the same project and I had no issue connecting through dynamic link even when AE was not open. I'm not sure that this is the only solution or if was the root problem...but it seems to have fixed my issue. Everything seems to be working properly now that I have removed the neat video filters in after effects. Thanks for your time and help!

URGENT: Media Offline, Trying to Link Media, still giving error: File Import Failure,No video stream

Media Offline, Trying to Link Media, pointed it in the right directory
But it still gives an error. It says the file has no video or audio streams
I have a project going on. Please help. Thanks

HI abhishah,
Thanks for posting on adobe forums;
Please provide me following details
Premiere pro CC or CS6
What is the OS and version ?
What is the Graphics Card installed on the system ?
How much Ram do you have ?
Do you use any external Hard Drive ?
and please try to copy the media file from the one location another without media, and make the media offline and save the project as a new project and try to open the new one, then try to link the media.
Thanks
Sandeep

"Media offline" and "The selected file cannot be linked"

Ok, I'm extremely frustrated right now. I opened up a project file, and all of my motion backgrounds say "Media offline." The files have not been moved or changed. They haven't even been touched. So, I tried to link them back, but then it says "The selected file cannot be linked because its type (video) does not match the original file's type (audio and video)."
There was never any audio associated with these files. These files have always been just motion backgrounds.
I can't just reimport them and start over. There are too many of them.
Is there any way I can just override the error? I obviously don't need any audio. I don't understand why there's no option to just link without the audio, especially since there never was any audio.

Sorry, this is CS3. I forgot to write that.
Edit: Ok, if anybody else has this problem and finds this through Google, I found out what caused it and how to fix it.
Some other program, I think a video converter, rewrote my codecs. And it didn't do a good job. I had already removed the video converter because it wasn't any good anyway. So, I went through my "Uninstall or change a program list" (this being Windows), and removed everything that didn't look familiar, and then I reinstalled Xvid. Now it works fine.

How can I open an AEP project and make all media OFFLINE?

Hi There,
I am working with an AEP file that is on the network that has pretty heavy media files linked to the project. Every time I open the file over the network, AE takes FOREVER to open it. I remember somebody showed me a way to open up a file and making all the media offline. Something like holding ALT when pressing the open button on the Open File dialog. Although, I can't remember if this is right. I'm on a Mac, and I'd like to know if there is a way to do this so I can open up the project without waiting, and simply link the files that I really need to be linked so I can work quicker.
Anybody have any suggestion? Thank you for your time and help!

>You can just change the name of the folder where your sources are stored.
That works well for Windows, but Mac OS is a little trickier. The OS keeps track of folder name changes (even on network directories) and will re-direct requests appropriately. Very cool for users, very bad if you're trying to fool a program like AE. (Had to struggle with this about a month ago to offline some files.)
The only way I was able to make it work was by changing the name of the folder from a different computer while the main computer was disconnected from that server.

Media Encoder: outputs "Media Offline," freezes during H.264 Export

Hi,
I've been experiencing multiple issues with AME...firstly, on occasion when exporting timelines with linked AE comps, one or two of those comps will output with "Media Offline" frames even though the comps are online and fully playable in the timeline. I have to scrub through my output files now to ensure these frames aren't there, and I've had a few slip by, so this is a big issue that needs to be addressed. Exporting directly from Ppro works fine.
Secondly, when exporting H.264, AME just plain stops encoding in the middle of exporting. This isn't repeatable across different timelines, but if it does freeze on a particular clip, attempting to export that one timeline will always freeze at that same point. Exporting directly from Ppro works fine.
These have happened on multiple timelines, multiple projects, across two machines: a 2010 mac Pro and a 2013 macbook pro retina.

Hi Mark,
I did install the CC 2014.0.1 update and the issue remained. I had a colleague tell me that he experiences the same issue for Format= Quicktime, Codec= h.264 when he has the "limit data rate" option checked with a value. When I unchecked the limit data rate (of my standard 10,000 kbps 720p preset) I got a clean render devoid of the previously mentioned artifacts. However, it defaulted to a 70,000 kbps data rate which of course is higher than I'd like/need. For now I guess I'll be exporting .mp4 h.264, but I'm still curious why the limit data rate doesn't behave like it did in CS6.

Adobe Media Encoder 4.0.0.374 - Media Offline Error when encoding

My problem is a little urgent, so, if possible, i want a fast answer.
I edited my video in Adobe Premiere Pro CS4. When it was done, i tryed to export it, in File > Export > Media (Ps. In my program, i don't have File > Export > Movie). I set my video export settings, and then accepted. The Adobe Media Encoder 4.0.0.374 window appeared, with my project in the queue list. Then, i pressed in "Encode". First, the program is slower than normally to load the file, but i think it can be that my video is too long. After load, it starts to encode. After a time, in the preview box, appear the "Media Offline" ( and never is the same footage ) image, the same of Premiere Pro CS4. After a little, a "Encoding unsucceful. Unknown Error" appears, and the encoding stops. I don't know if is a Premiere Pro or Media Encoder error, so i posted here.
Considerations:
Before i encode, i ever verify (and fix if necessary) if all videos of the project is linked, but ever time i reopen the project, some footages ( never the same ) are unlinked, and i have to link again.
I tryed to encode various differents formats, like AVI, WMV or F4V, but in every time i get the error. I tryed even to export first the audio, then the video, separated, to link after, but only the audio is succeful exported.
I am using Windows 7 Ultimate, with a 4gb RAM, 1TB HD and Pentium Dual-Core 3Ghz.
I just got to encode with succes some times before. This is the first time it occurs.
I used the program (Premiere Pro) normally, some days ago, until 02/11. Since 03/11, it slowed. I just disabled all visual effects, disfragmented my disk, cleaned, and set the "Use more energy to more process" settings, but my program is still slow.
If needed more considerations, ask to me.
I just searched for similar problem, but dont got any result.
Sorry if my english is bad, i am Braziliam.

I have a similar problem. When I attempt to encode a list of clips, Media Encoder sometimes fails with a media offline warning. The media is just fine, nothing actually off line nor corrupted. If I elect to encode directly from Premiere Pro, the compilation proceeds normally. That's not practical when I have a list of clips and other things to do besides watch the creeping status bar.
My temporary fix was to uncheck the "import sequences natively" option. It's a little slower using the dynamic link, but it works, and my hair can start growing again.
This glitch appeared only with the latest update via Creative Cloud.

Can iOS/Android play protected media offline?

I'm working on a system that will provide offline access to DRM protected video on tablet devices. In discussions with Adobe it was suggested we could use Adobe Media Server to encrypt files for Protected HDS / Protected HLS, then download those files into our application for later offline playback. Looking around the documentation and discussions, I can't really see where to start, beyond finding phds_policy.pol which would set the required protection level.
Can an AIR application play back a locally stored copy of a protected HDS (or HLS) video?
If so, do we have to transform the manifest file to reference a locally stored key?
Does this work on iOS and Android?

Usually the problem came up for me when I imported files from an exterior hard drive. I just had my whole project turn to the red "Media Offline" window.These files were imported directly from my camera. My computer didn't go offline.
Michael,
I am not sure where these particular media files were located, when Imported. It seems that they were on an external HDD, but then I am not certain of that.
When a file is Imported into PrPro, a link to the original file is created, and this link is an absolute Path, in that every aspect of it's location, name, etc., MUST be maintained, or the link will be broken, and then the Media will show as Media Offline. In PC-speak, the HDD's drive letter must be maintained, exactly as it was, at the time of Import. In Mac-speak, that is the Volume. Being a PC-only guy, I am not sure of all variables on a Mac for Volume names, so you will have to investigate that aspect. However, if any part of the Path (probably goes by a different name on the Mac) changes, one must manually re-link via the new Path.
Can you give us the complete details on where the files were, when Imported, and then any change that might have taken place?
Thank you, and good luck,
Hunt

Direct Link with Sony F55 RAW files

I'm editing a timeline with Sony RAW F55 files, when I use the new function Direct Link Speedgrade opens but the I get the "Media Offline" error.
Does Speedgrade supports Sony RAW files?
Thanks

I got the same problem with .mov files from a 5d mark III. If you check here: http://blogs.adobe.com/movingcolors/2013/10/31/speedgrade-cc-7-1-update/ you'll see adobe is aware of that issue, but not for my case.

Premiere CC - media offline when working with AE comps

I am working with Premiere CC and using After Effects CC comps for some Keylight 1.2 keying within the project - AE comps created in Premiere via "right click" on clip saying "superseded by AE comp".
The After Effects project incl. all the comps and Premiere project saved locally - same location, local.
Till now editing (P) & keying (AE) worked without any huge problems - due to using 4k material I had some play-back problems - not worth mention it though.
POSSIBLE REASON? When it started:
With both open - AE and Premiere project - I worked on the key in the AE comps. When finishing the keying I saved the changes - what normally works finw without asking me WHERE to save it.
Now AE asked me where I would like to save the project although it should have a location already - as I saved it before locally.
So I saved it with the same name and same location - overwriting the "old" project. That was when the problem occured...
PROBLEM:
Now the Premiere project can not find/link the AE comps / project. Saying: Media Offline.
Although it displays the right path in the Premiere project window!
TRIED THIS:
In Premiere I tried to "Link to media". Which will work for any three of the 20 AE comps!
At the 3rd or 4th one I try to link (automatically doesn't work here for some reason?) Premiere either hangs after a while or "changes mind" and finds no links anymore - even those I relinked just minutes before will have no connection anymore - again "offline"!
Nonetheless, the After Effects project works fine. No problems here (project has neither a long name nor blanks).
Any ideas what could be wrong? How can I relink the comps? I am really clueless.
Thanks for any suggestions!

Mylenium basically answered your question: quit both applications, manually clean Media Cache Database, restart PrPro and let it rebuild Media Cache Database (reconform files). Other than that provide information about your disk setup. Since AE wanted to know where to save project file, it might for some reason lost connection...

Media offline issue in premiere cs6

I recently had my copy of Premiere CS6 fixed due to a handlertitler.dll problem. However, when it was finally fixed there was some playback issues, and about a third of my media is offline. How do I relink the media to where I can hear and see my video on Premiere CS6?

Media Offline is most often caused by the links to it, which are absolute Paths, being changed. It could be a drive letter, a file Rename, or similar.
I agree with Jim, that the best course of action is to let PrPro relink that media, when it asks "Where is file ____ ?" This article goes into more detail: http://forums.adobe.com/message/4598705#4598705
Good luck,
Hunt
PS - if you have not Moved, or Renamed anything, I would definitely check my HDD's, to make sure that they are functioning at 100%.

Media offline...can't be!

I'm trying to export a short clip. The clip plays on the timeline. The clip plays in the Export Settings box, both in the Source side and the Output side. But when I complete the export I get the 'Media Offline' error on the clip. The media can't be offline, it shows up on the timeline.
Premiere CS4 on a MacBookPro. Footage is from an XDCAM EX-3. File>Export; Export Settings are quicktime format, codec is H.264.
A title on the timeline does show up over the Media Offline error.
What now?

Nope, download from Apple. That way you'll have the latest.
http://www.apple.com/quicktime/download/
This is usually wrapped up in Updates (under the "apple" menu) but going to the link above will allow you to update just QT without others that you may or may not want.
MP

Media offline error message; Equipment

1) I'm running PE 8 on a PC with dual core AMD, 4 GB Ram, Vista Home Premium. I'm working on a short project with lots of short segments. I save frequently to avoid freezes which seem to occur when too many actions have been done. Nevertheless, everytime I get close to finishing, some of the clips will come up with this error message Media Offline which has to do with losing the file association. It's very tedious to reestablish the link, i.e. reimport the clips. Any ideas? Do lots of short clips create a problem?
2) I'm wondering if going to a faster, perhaps Intel rather than AMD processor, and/or going to Windows 7 would help. I hate to just throw money at this, including switching to MAC, but it's highly frustrating. Has anyone upgraded from VIsta and had things improve? Any other tweaks in terms of swap files, etc that might work?
Thanks,
Jim

Premiere Elements 8 is more of a resource hog than the previous versions -- but, with the 8.01 patch applied, it should run just fine on XP SP3, Vista SP2 and Windows 7. (Although many people report driver issues that lead to instability on the 64-bit version of Windows 7.)
If you can't get it to work, however, you can try an alternative, like Sony's Vegas MovieStudio 10, which costs about the same and seems to be less sensitive to Windows instabilities than Premiere Elements.
As for your media offline issues -- where is your media located? Is it on your computer's C drive? If not -- or if it's on an external drive that you have used Map Network Drive to assign a drive letter to -- your computer can lose track of the links to your media files.

Premiere Pro CC とのDirect Linkが重い

Premiere Pro CC からDirect Linkした時に非常に重くなります。
再生はモニターパフォーマンスインジケーター（モニタのアイコン）が赤くなり、1/2くらいの再生速度になります。
操作のパフォーマンスも落ちます。
同じシーケンスをEDLで書き出してSpeedGradeで取り込んだ場合は問題なく再生されます。
使用したムービーはProRes 422とMedia Encoderで出力したDNxHD 145です。
２台のPCで検証しましたが、Mercury Playbac Engine に対応していないGPUを搭載したノートPCでは問題なく動作し
Mercury Playbac Engine に対応したGPUを搭載したデスクトップで、この問題が発生しました。
PC構成 ---
PC: HP Z820 Workstation
CPU: Xeon E5-2620 x2
メモリ: 48GB
グラフィックカード: Quadro 5000 / Tesla C2075
OS: Windows 8.1 / Windows 7
OSはWindows8.1とWindows7の両方で検証。
グラフィックカードはTesla C2075を外しての検証も試しました。

検証結果の情報いただき、ありがとうございます。
「Tesla C2075」「Quadro 5000」を併用した環境(第一世代Maximus設定）への対応状況、及びマスク利用時のパフォーマンスに関しての情報につきましては、現在確認を行っております。
情報がありましたら、再度こちらに投稿させていただきます。
動作検証のために最新のSpeedGrade CCを7.2バージョンから7.0、7.1バージョンに戻したい場合は、以下の方法で行います。
01. 現在インストールされている、SpeedGrade CC 7.2をアンインストールします。
02. 予めブラウザで以下のページを開いておいておきます。
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
03. 別ウィンドウで以下のURLへアクセスします。
■Windows 版　SpeedGrade CC
http://prodesigntools.com/trials3/AdobeProducts/SPGD/7/win64/SpeedGrade_7_LS20.exe
■Mac 版　SpeedGrade CC
http://prodesigntools.com/trials3/AdobeProducts/SPGD/7/osx10-64/SpeedGrade_7_LS20.dmg
インストーラのダウンロードが始まります。実行すると、解凍・インストールが開始します。
インストールされるバージョンは、初期バージョンの7.0になります。
04. 7.1アップデータは以下のUSサイトからそれぞれ入手できます。
Windows 版　SpeedGrade CC　アップデート
http://www.adobe.com/support/downloads/product.jsp?product=184&platform=Windows
Mac 版　SpeedGrade CC　アップデート
http://www.adobe.com/support/downloads/product.jsp?product=184&platform=Macintosh

Problem in rendering videos direct linked to speed grade.

hi
i'm revanth,i'm facing a problem that all the videos which are direct link to speed grade are not rendering in AME..

Revanth ...
Would love to help you. Are you still having this problem, and if so ... I need some info.
OS/CPU/RAM/GPU/vRAM & specifics on version for the OS and drivers for the GPU. For example, mine looks like this, because knowing it is useful when I need to ask for help, I created a text file on my desktop to simply copy it ...
-Microsoft Windows 7 Professional 6.1.7601 Service Pack 1 Build 7601, Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s); Installed Physical Memory (RAM) 16.0 GB.
-EVGA NVIDIA GeForce GTX 770 w/4Gb vRAM; Driver Version 347.25
-System: 2-disc SSD RAID; Cache Files: Internal SSD; Media Files: 2TB Internal HD; Project Files: 2TB Internal HD; Export Files: 2TB Internal HD
Anyone with some knowledge of the Adobe Digital Video Apps (DVA's) can look at that and immediately note a few areas that might allow problems but rule out many others. Speeds the whole puzzling process along.
Next ... workflow. Is working in Sg a new-ish thing for you or do you have some pro experience at it? I don't want to bore/insult you nor talk over your head. What's the footage of the project (camera/codec info), and what hefty things may have been applied in PrPro, After Effects, or Sg such as noise control, warp-stabilizer, tracked key-frame masks, multiple LUT's/Looks, that sort of thing.
And ... I take it if you export a non-Sg processed video it works as expected through AME? So it's only IF you take a PrPro project through a round-trip to Sg that AME refuses to export?
Next ... a screen grab of the AME settings you're using would be excellent ...
Neil

Direct Link Media Offline

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