Direct push stop working for many iphones but not all including Android.

Hi Guys,
We have 2 node DAG and devices are connecting to Kemp load balancer for HA. Last week,There were Cisco Network switch activity and since then few iphone' direct push is stop working however fetch is working fine. There is no alert on LB/exchange
Funny things is, my iphone is working fine .. i am getting email before it shows on outlook.
Additionally when i checked active sync for my account or others (having issue)https://testconnectivity.microsoft.com/ there are some error (attached).
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.net

Hi Amit,
According to your description, I understand that some mobile phone cannot get the push from Exchange server after add an Cisco Network switch in your environment, besides test ActiveSync failed with very long delay.
I want to double confirm some points, please help to collect the answer for following questions:
1. What’s the function for Kemp load balance, hardware or network traffic optimization?
2. Are you using Cisco network switch as network load balance functionality?
3. How about the Outlook sync from the external?
Depend on the error message and your test, it’s related to Network issue instead of Exchange.
Please try to use Microsoft Network Monitor to get more detail progress of the connection of sync, for more resource:
http://www.microsoft.com/en-in/download/details.aspx?id=4865
Additional, please contact Mobility and ActiveSync Team so that you can get more professional suggestions. For your convenience:
https://social.technet.microsoft.com/Forums/en-US/home?forum=exchangesvrmobilitylegacy
Best Regards,
Allen Wang

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Direct push stop working for many iphones but not for all. including Android.

Hi Guys,
We have 2 node DAG and devices are connecting to Kemp load balancer for HA. Last week,There were Cisco Network switch activity(network team had upgraded switch firmware) and since then few iphone' direct push is stop working however fetch
is working fine. There is no alert on LB/exchange .
Funny things is, my iphone is working fine .. i am getting email before it shows on outlook.
Additionally when i checked active sync for my account or others (having issue)https://testconnectivity.microsoft.com/ there are some error (attached).
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.net

Hi Amit,
According to your description, I understand that some mobile phone cannot get the push from Exchange server after add an Cisco Network switch in your environment, besides test ActiveSync failed with very long delay.
I want to double confirm some points, please help to collect the answer for following questions:
1. What’s the function for Kemp load balance, hardware or network traffic optimization?
2. Are you using Cisco network switch as network load balance functionality?
3. How about the Outlook sync from the external?
Depend on the error message and your test, it’s related to Network issue instead of Exchange.
Please try to use Microsoft Network Monitor to get more detail progress of the connection of sync, for more resource:
http://www.microsoft.com/en-in/download/details.aspx?id=4865
Additional, please contact Mobility and ActiveSync Team so that you can get more professional suggestions. For your convenience:
https://social.technet.microsoft.com/Forums/en-US/home?forum=exchangesvrmobilitylegacy
Best Regards,
Allen Wang

Mail stopped working on iPad & iPhone, but not G5, after installing iOS 7.

Here we have a G5, an iPhone-4 and an iPad all linked to the same POP account. Mail fetching on all three devices had been working fine.
Earlier this week (10/23 or 10/24), however, Mail on both the iPhone and the iPad quit working shortly after our having installed iOS 7 on each of them. This could be a coincidence, but Mail on a G5 running 10.5.8 linked to the same account is still fetching and sending mail just fine.
Every time we swipe down on the message list (the gesture to fetch new mail) in Mail on the iPad, an error message appears,
Cannot Get Mail
The user name or password for
"Primary Mail Account" is incorrect
Settings | OK
An analogous gesture on the iPhone produces the same message.
But Mail on the G5 (running 10.5.8) still works fine to fetch mail from the same POP account.
Here are some details:
About two weeks ago, we installed iOS 7 on the iPad and the iPhone. Mail continued to work after the installation.
About a week later, last Wednesday, 10/23, the iPad went through a spontaneous installation event, in which the multilingual series of "Hello!" images familiar to those who install Mac operating systems floated across the screen. Apparently, this event installed iOS 7.0.3. There followed a short series of initialization dialogs, then everything seemed to work OK.
Except that Mail wasn't working. This could be a coincidence, but Mail on this iPad has not worked since last Wednesday. The last message received is dated last Wednesday.
We don't know whether the iPhone went through a similar event, but Mail quit working on it, as well. Mail on this iPhone now gets the same message, above, as on the iPad. The last message received by the iPhone was last Thursday, 10/24. The iPhone's iOS is now 7.0.2. The iPhone says that iOS 7.0.3 is downloaded, but not yet installed.
We compared the settings for Mail on the G5, on which Mail is still working, against the settings on the iPad and the iPhone. They all seem pretty much the same.
Have you heard of anyone else with this problem, or might you have an idea how to research it?
--Gil

That worked! A couple of notes for anyone with the same problem:
I thought I'd be clever and create a new account before deleting the old one. That didn't work, as "Settings" kept insisting that the account had already been created. I had actually to delete the old account and create a new one from nada.
I was careful to write down all the settings parameters first. Even so, it took a few tries to get everything spelled right. Fortunately, "Settings" checked everything carefully and its messages pointed to the right places.
I still got the same error message the first time i relaunched Mail. However, this time I chose the "OK" option. Since then and thereafter it seems to be working.
Thanks for your help, lizdance40.
--Gil

IMessage works for some numbers but not all

Hello all!
So I've run into a bit of a problem with my iMessage recently.
Currently I've been able to fix it for some of my iphone friends but there's one that I just can't seem to get to work.
So basically the rundown I did to fix it for the majority of my friends #'s was I
Turned off Imessage and Facetime
Restarted my phone
Turned on imessage and facetime
And that seemed to fix whatever was wrong with the majority of my friends.
However, there's one that just won't work..I know that he doesn't have texting on his iphone because where he lives he doesn't get service so he relies on wifi to use imessage..It was working fine until a couple weeks ago when I couldn't send anyone an imessage..and then randomly it started sending from my email. So upon searching the internet I got it to go back to my number but now I'm unable to text him anymore... It worked while on my email but once I got back on my number it didn't.!
I'm not quite sure if it's on my end or his..but I hope I can get some answers here!
Thanks!

Hello hwestphal,
Thanks for contributing to the Apple Support Communities.
It looks like you were not able to send iMessages to your contacts, and you've solved it by turning iMessage and FaceTime off and on again. It sounds like after this, your friend is not receiving iMessages because they are sending from your phone number.
Next, I'd suggest the steps in this article to make sure that your phone number is linked to your Apple ID (email address):
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
Your friend may also want to try these steps on their iPhone when they are in range of cellular service.
Best Regards,
Jeremy

Outlook to iPhone sync failure – Sync suddenly stopped working for calendar events but continued for contacts and notes.   Finally Fixed!!! SUPPORT TEAM – PLEASE SEE THIS – Complete explanation of cause and correction steps.

The issue: Outlook to iPhone sync failure – Sync suddenly stopped working for calendar events but continued for contacts and notes.   Finally Fixed!!!
SUPPORT TEAM – PLEASE SEE THIS – Complete explanation of cause and correction steps.
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The symptom: Syncing stopped working for the calendar but continued working for contacts and notes. I didn’t realize sync was failing until months later when I missed two very important phone calls, so when I noticed it the cause was not obvious.
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The fix: After 18 months of frustration, MANY hundreds of $ expense and MANY hours of wasted time I saw a blog that had a calendar sync problem and it indicated all day events were related. I changed the display of the Outlook calendar to the list view, added columns so I could see “all day” event check marks as well as times of events, sorted on the “all day” event column to move them to the top, and for all events that were “all day” events AND had a start and end time, I removed recurrence and then added the annual recurrence back…
After I fixed all events that had BOTH “all day” set and had a start/end time, I tried another sync. It synced for the first time in 18 months!
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Hi, to remove dummy '_ModGrp' entries, rather than crashing the 'Suppr' key on your keyboard, you can use this basic VBA macro (launched for instance from Excel).
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Direct push stop working for many iphones but not all including Android.

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