DirectAccess and Clustered Shares
Hi all! I am seeing an issue with our Windows 8.1 DirectAccess clients that is confounding me. We deployed DirectAccess with Server 2012 R2 with the primary purpose of allowing our users access to several file shares on our internal network. One of
these is the user's home directory share which was previously made available using Offline files. Other shares are departmental.
Most users have both an H: and S: mapped drive and the UNC paths to the shares are
\\userdata and \\shared . These shares live on a server 2008 R2 SP1 file server cluster. We do not have any issues using these internally.
The symptoms of the issue are as follows:
A user goes home and connects to DirectAccess and sometimes is not able to open the mapped H: and S: drives. Browsing directly to the UNC also fails. Pinging these shares by name fails as well. Event logs show some warnings regarding NTPclient, registering
A records with DNS, etc. Running the Direct Access Client Troubleshooter does not report any issues. The user can then manually disconnect from the intranet tunnel from the network connections interface, reconnect and the issue is resolved. At this point
the pings to the resource name also work again.
I have also seen the problem resolve itself by simply waiting an inordinate amount of time - 20-30 minutes.
When this issue appears other connectivity over DA does not seem to be affected and in fact it only seems to affect the shares on this file server cluster. For instance, I can use RDP, update group policy and generally do anything I would normally do over
DA except for browse to the file shares.
Has anyone encountered issues like this before? Any ideas about where I should begin looking to resolve this?
Thanks!
Hi Matt,
Have you tried with the FQDN? It may be a DNS suffix issue.
If it doesn't work, please try to use nslookup for further troubeshooting.
Here is a ariticle about how to troubleshoot name resolution issue of DirectAccess, it may be helpful,
http://technet.microsoft.com/en-us/library/ee844142(v=ws.10).aspx
If we can't resolve the name with Intranet DNS Servers, please check if there is any hotfix suitable for your situation.
Recommended hotfixes and updates for Windows Server 2012 DirectAccess and Windows Server 2012 R2 DirectAccess
http://support.microsoft.com/kb/2883952
Best Regards.
Steven Lee
TechNet Community Support
I am currently testing the FQDN angle. It doesn't really appear to be a name resolution issue on the surface since the drives usually start working after a certain amount of time. I am beginning to think that this is an SMB performance issue at heart since
SMB over a WAN is known to have latency issues. Using FQDNs may improve this though since it will get rid of some of the chattiness native to SMB. I'll let you know if this ends up being a good solution.
By the way, this is going to involve 3 changes for our users: I'll have to change the home directory in AD, a mapped drive in a login script, and the location of folder redirection. Hopefully the impact is minimal, but I have seen many issues with Folder
Redirection policies not working because of logon optimization. We'll see...
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