Directed call park MOH

We have installed a multi-tenant solution. Two of the tenants use their own separate MOH audio sources for their devices. Both tenants would like directed call park numbers that need to be separate from each other. They would like their directed call parks to play their own music on hold audio source.
1. I can't seem to find a way to change the directed call park MOH without changing the default MOH settings in the service parameters. Is there another way to do this?
2. Is there a way to specify different MOH audio sources for different directed call park DNs?
3. The callmanagers are version 6.1.3. If there is no way to have different MOH for directed call parks in callmanager version 6 is there a way to do it in callmanager version 7?
Any help on this would be greatly appreciated.

This issue has been identified as new BUG. Cisco is working on this.
-M

Similar Messages

  • MOH not working in Directed call park

    Hello All,
    After upgrading the voice gateway from 15.1(2)T2 to15.1(3)T4 im facing this issue.
    MOH is not working in Directed call park. We have 10 Directed call park numbers 100-109, users are parking the calls by pressing trasfer key (transfer key-->dial 100-->transfer key). The Music is stopped playing after the user presses the transfer key for the 2nd time. MOH is working fine in hold and call  park. I can see the MOH session in Show ccm-manager music-on-hold and the same MOH session is continuing after pressing the transfer for the 2nd time, only the music is stopping. There are some sites in the same cluster which MOH working in all conditons but the router is rnning with
    Using: 2900 series voice gateway with H.323, Centralized cluster.
    Assistace will be musch appricidated
    Thanks,
    Murali

    This issue has been identified as new BUG. Cisco is working on this.
    -M

  • Directed call park number recommendations

    Hi,
    This is more of a design question about numbering plans, but here it goes.  I have configured our sites to use 4 digit internal numbers, and I have matched the call park numbers to the prefix of the internal numbers for each location.  eg.
    location A: 30xx
    location B: 32xx
    location C: 40xx
    location D: 44xx
    etc...
    Directed call park numbers:
    location A: 301, 302
    location B: 321
    location C: 401,402
    location D: 441,442
    This has worked fine up until people wanted to start parking calls on phones that do not have the blf directed call park button.  The interdigit timeout now conflicts with my numbering plan, because 441, could be 4410 in location D.  So people are trying to park calls by just transfering the call to 441, but they have to wait for the 10 second timout to occur before they can complete the transfer.  I was thinking of just changing the call park numbers, but I would have to use a 4 digit number instead of a 3 digit number.
    Dan.

    I am having the same issue. The media resource group that is assigned to the gateway DOES include the Media Resource Group that includes the MoH server.
    Anyone have any idea why else the external callers would here ringing?
    Thanks.

  • FBVB error msg "Transaction not defined for direct call-up"

    Dear Gurus,
    Pls help me on issues below:-
    1.)What is the diff between FBV0 and FBVB?
    2.)When i try to initialize FBVB. I received an error "Transaction FBVB not defined for direct call-up. Can u teach me how to fix it up coz one of my end-user requested this T-code.
    Thanks.

    Nothing needs to be fixed - the transaction is called behind the scenes when the user uses FBV0 to post a parked document.  Users should never call FBVB directly.
    Andrew

  • Call park service start failed

    Has anybody seen this before?It creates this event on the Lync Front Server and Application Server not starting because of call park service not.
    An unhandled exception was encountered in Call Park Service.
    Exception: System.TypeLoadException: Could not load type 'Microsoft.Rtc.Management.Core.OrbitType' from assembly 'Microsoft.Rtc.Management.Core, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'.
       at Microsoft.Rtc.Applications.Cps.CpsConfigManager.ProcessOrbitsFromSquid(CallParkOrbits orbits, Boolean forceDeleteOrbits)
       at Microsoft.Rtc.Applications.Cps.CpsConfigManager.OnCallParkOrbitsChangedEvent(Object source, ConfigChangedEventArgs`1 eventArgs)
       at Microsoft.Rtc.Management.ServiceConsumer.ConfigReg`1.OnTypedXmlChanged(Object source, TypedXmlChangedEventArgs eventArgs)
       at Microsoft.Rtc.Management.ServiceConsumer.RegistrationContext.ProcessChange(TypedXmlReader typedXmlReader)
       at Microsoft.Rtc.Management.ServiceConsumer.RegistrationContext.ApplyLatestDataAndProcessChange(KeyedCollection`2 changes, TypedXmlReader typedXmlReader)
       at Microsoft.Rtc.Management.ServiceConsumer.CallbackManager.OnAnchoredXmlChanged(Object source, AnchoredXmlChangedEventArgs eventArgs)
       at Microsoft.Rtc.Management.ServiceConsumer.TypedXmlReader.OnAnchoredXmlChanged(Object source, AnchoredXmlChangedEventArgs eventArgs)
       at Microsoft.Rtc.Management.ServiceConsumer.CachedAnchoredXmlReader.OnAnchoredXmlChanged(Object source, AnchoredXmlChangedEventArgs eventArgs)
       at Microsoft.Rtc.Management.Store.Sql.SqlWatchedKeySet.PollTimerEvent(Object state)
       at Microsoft.Rtc.Management.Internal.Utilities.SingleshotTimer.InternalCallback(Object obj)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.TimerQueueTimer.CallCallback()
       at System.Threading.TimerQueueTimer.Fire()
       at System.Threading.TimerQueue.FireNextTimers()
    Cause: Internal error in Call Park Service.
    Resolution:
    Restart the service.  If the problem persists contact product support.

    Can you confirm:
    Because you ran the update with Windows Update, when you say run the Lync powershell do you mean:
    Install-CsDatabase -ConfiguredDatabases -SqlServerFqdn SE.FQDN -Verbose
    If you download LyncServerUpdateInstaller.exe from the following article and run it just to check updates, does it show updates are available?
    http://support.microsoft.com/kb/2809243
    I'd strongly suggest just getting this server up to date.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications
    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • Call park using fxs port on spa9000

    I have seen this question asked several times but no seems have answered it.
    Is it possible to enter a service code to park a call using an analogue phone. If it is, please share what is the service code and the procedure.
    I have a spa9000 with pstn (spa3002, spa400) and exts spa-942,xlite and spa2102/pap2. Everything works fine on the 942 phones and the xlite softphones but cant get more that the *98 transfer feature working on the analog phones.

    Not so sure if the service code being utilize by the FXS is the same as what is mentioned in VSA.Then again, the manual says "dial the corresponding * code on the client station" and if you look at an SPA9xx phone, it has the following codes defined for call park and call unpark code.
    *38
    *39

  • Call Park Problem

    Greetings,
    I have a range of call park number defined as such 2[0-4]. All of the numbers work except 23. When I pick up and dial 23 to pickup a call park nothing happens.
    Can anybody determine why or help me start to troubleshoot?
    Thanks!!!

    Are you sure 23 isn't being used by something else? Do a route plan report and see if 23 is being used by something else.

  • Call park music on hold reverts to default after server reboot

    Hello,
    We are noticing that if you define Music on hold for the Park service, the call park music on hold reverts to default sound after server reboot. (all systems we've tested do this)
    Anyone using park music on hold that can verify one way or the other?
    Thanks, 
    +Say thanks and observe basic forum courtesy:
    +If this post answered your question, Mark As Answer
    +If this post was helpful, Vote as Helpful
    windowspbx blog: my thots/howtos
    see/submit Lync suggestions here: simple and public

    We have tested it and we have the same result. Hope the next update will resolve this problem.

  • Lync 2013 Error 31055 ,31059 LS Call Park Service, The database being used by Group Pickup is not the appropriate version and There was a problem communicating with the Group Pickup backend database.

    Hello
    I have Lync 2013 and 2010  , still i didn't finish my migration completely from 2010 to 2013 .this  is  coexistence environment that contains both Lync Server 2010 and Lync Server 2013 .
    There was no error's in my lync 2013 front end and back end server's and every thing was fine, yesterday I installed windows updated AND CU for my lync 2013  front end and backend server's .
    later on after restarting both the front end and the back end server's i start having hundred's of  these error's related to "LS Call Park Service".
    so any advice for these issue ? and what is the effect for these error .
    below is the error I got .
    The database being used by Group Pickup is not the appropriate version.
    The database is not the correct version:
    Connection: Data Source=HQ-LYNC2013-BE.aaaaaaaaaaaaaaaaaaaaaaaaaaa\rtc;Initial Catalog=cpsdyn;Integrated Security=True
    Expected... SchemaVersion: 1, SprocVersion: 1, UpgradeVersion: 2
    Actual...   SchemaVersion: 0, SprocVersion: 0, UpgradeVersion: 0
    Cause: The database has not been upgraded.
    Resolution:
    Upgrade the database to CU1.
    ==============================================================
    There was a problem communicating with the Group Pickup backend database.
    There were problems accessing SQL server:
    Connection: Data Source=HQ-LYNC2013-BE.aaaaaaaaaaaaaaaaaaaaaaaaaa\rtc;Initial Catalog=cpsdyn;Integrated Security=True
    Message: The EXECUTE permission was denied on the object 'DbpGetVersionSchema', database 'cpsdyn', schema 'dbo'.
    Error code: -2146232060
    Error number: 229
    Cause: This may be caused by connectivity issues with the backend database.
    Resolution:
    Check if SQL backend is running and accepts connections from Group Pickup.
    =============================================================================
    Kind Regards
    MK

    Hello
    thanks Holger for u r replay .
    due to the Microsoft article about the cu :
    I run only :
    Install-CsDatabase -ConfiguredDatabases -SqlServerFqdn FEBE.FQDN -Verbose
    Note In a coexistence environment that contains both Lync Server 2010 and Lync Server 2013 and in which the Central Management Service is located on a Lync Server 2010 pool, do not run the
    Install-CsDatabase -CentralManagementDatabase command. If you later move the Central Management Service to a Lync Server 2013 pool, you have to run the
    Install-CsDatabase -CentralManagementDatabase command to apply the changes.
    here is what I get on my power shell after i run the command : "WARNING: Warning: Failed to execute batch --"
    PS C:\Users\MK> Install-CsDatabase -ConfiguredDatabases -SqlServerFqdn HQ-LYNC2013-BE.MyDomain -Verbose
    VERBOSE: Creating new log file
    "C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.xml".
    VERBOSE: Install databases required by Lync Server role(s).
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.BlobStore'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rtcxds.
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.AbsDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rtcab.
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsConfigDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rgsconfig.
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsDynDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rgsdyn.
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.CpsDynDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database cpsdyn.
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.ArchivingDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\arc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database LcsLog.
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.MonitoringDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database LcsCDR.
    VERBOSE: Assigning "BackendStore:BlobStore:LogPath" to F:\CsData
    VERBOSE: Assigning "BackendStore:RtcSharedDatabase:LogPath" to F:\CsData
    VERBOSE: Assigning "ArchivingStore:ArchivingDatabase:LogPath" to F:\CsData
    VERBOSE: Assigning "MonitoringStore:MonitoringDatabase:LogPath" to F:\CsData
    VERBOSE: Assigning "MonitoringStore:QoEMetricsDatabase:LogPath" to F:\CsData
    VERBOSE: Assigning "ArchivingStore:ArchivingDatabase:DbPath" to F:\CsData
    VERBOSE: Assigning "MonitoringStore:MonitoringDatabase:DbPath" to F:\CsData
    VERBOSE: Assigning "MonitoringStore:QoEMetricsDatabase:DbPath" to F:\CsData
    VERBOSE: Assigning "ABSStore:AbsDatabase:LogPath" to F:\CsData
    VERBOSE: Assigning "ApplicationStore:RgsConfigDatabase:LogPath" to F:\CsData
    VERBOSE: Assigning "ApplicationStore:RgsDynDatabase:LogPath" to F:\CsData
    VERBOSE: Assigning "ApplicationStore:CpsDynDatabase:LogPath" to F:\CsData
    VERBOSE: Assigning "BackendStore:BlobStore:DbPath" to F:\CsData
    VERBOSE: Assigning "BackendStore:RtcSharedDatabase:DbPath" to F:\CsData
    VERBOSE: Assigning "ABSStore:AbsDatabase:DbPath" to F:\CsData
    VERBOSE: Assigning "ApplicationStore:RgsConfigDatabase:DbPath" to F:\CsData
    VERBOSE: Assigning "ApplicationStore:RgsDynDatabase:DbPath" to F:\CsData
    VERBOSE: Assigning "ApplicationStore:CpsDynDatabase:DbPath" to F:\CsData
    VERBOSE: Installing "BackendStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.BlobStore'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rtcxds.
    Checking state for database rtcxds.
    State of database rtcxds is DbState_RequiresMinorUpgrade.
    Database rtcxds set to mode Restricted.
    Dropping all procedures, functions and views from database rtcxds.
    Executing RtcDb.sql...
    Adding master role...
    Setting owner for database rtcxds to sa.
    Creating login MyDomain\RTCHSUniversalServices.
    Creating user MyDomain\RTCHSUniversalServices.
    Creating Schema MyDomain\RTCHSUniversalServices.
    Creating login MyDomain\RTCUniversalReadOnlyAdmins.
    Creating user MyDomain\RTCUniversalReadOnlyAdmins.
    Creating Schema MyDomain\RTCUniversalReadOnlyAdmins.
    Creating login MyDomain\RTCUniversalServerAdmins.
    Creating user MyDomain\RTCUniversalServerAdmins.
    Creating Schema MyDomain\RTCUniversalServerAdmins.
    Adding account MyDomain\RTCHSUniversalServices to role ConsumerRole.
    Adding account MyDomain\RTCUniversalReadOnlyAdmins to role ConsumerRole.
    Adding account MyDomain\RTCHSUniversalServices to role ReplicatorRole.
    Adding account MyDomain\RTCHSUniversalServices to role PublisherRole.
    Adding account MyDomain\RTCUniversalServerAdmins to role PublisherRole.
    Setting database version: Schema Version 15, Sproc Version 13, Update Version 2.
    Setting the database rtcxds to multi user mode.
    Database rtcxds is set to multi user mode.
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RtcSharedDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rtcshared.
    Database created by script "RtcSharedDatabase" already exists and is current.
    VERBOSE: Successfully installed the database. For details, see the following log:
    "C:\Users\MK\AppData\Local\Temp\2\Create-BackendStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_01].log"
    VERBOSE: Installing "ABSStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.AbsDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rtcab.
    Checking state for database rtcab.
    State of database rtcab is DbState_RequiresMinorUpgrade.
    Database rtcab set to mode Restricted.
    Dropping all procedures, functions and views from database rtcab.
    Executing RtcAbTypes.sql...
    WARNING: Warning: Failed to execute batch --
    -- Copyright (c) Microsoft Corporation. All rights reserved.
    exec sp_addrole N'ServerRole'.
    Executing RtcAbDb.sql...
    Setting owner for database rtcab to sa.
    Creating login MyDomain\RTCComponentUniversalServices.
    Creating user MyDomain\RTCComponentUniversalServices.
    Creating Schema MyDomain\RTCComponentUniversalServices.
    Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
    Setting database version: Schema Version 62, Sproc Version 42, Update Version 3.
    Setting the database rtcab to multi user mode.
    Database rtcab is set to multi user mode.
    VERBOSE: Successfully installed the database. For details, see the following log:
    "C:\Users\MK\AppData\Local\Temp\2\Create-ABSStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_20].log"
    VERBOSE: Installing "ApplicationStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsConfigDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rgsconfig.
    Database created by script "RgsConfigDatabase" already exists and is current.
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsDynDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database rgsdyn.
    Database created by script "RgsDynDatabase" already exists and is current.
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.CpsDynDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database cpsdyn.
    Checking state for database cpsdyn.
    State of database cpsdyn is DbState_RequiresMinorUpgrade.
    Database cpsdyn set to mode Restricted.
    Dropping all procedures, functions and views from database cpsdyn.
    Executing CpsDyn.sql...
    Setting owner for database cpsdyn to sa.
    Creating login MyDomain\RTCComponentUniversalServices.
    Creating user MyDomain\RTCComponentUniversalServices.
    Creating Schema MyDomain\RTCComponentUniversalServices.
    Creating login MyDomain\RTCUniversalReadOnlyAdmins.
    Creating user MyDomain\RTCUniversalReadOnlyAdmins.
    Creating Schema MyDomain\RTCUniversalReadOnlyAdmins.
    Creating login MyDomain\RTCUniversalServerAdmins.
    Creating user MyDomain\RTCUniversalServerAdmins.
    Creating Schema MyDomain\RTCUniversalServerAdmins.
    Adding account MyDomain\RTCComponentUniversalServices to role ReadWriteRole.
    Adding account MyDomain\RTCUniversalServerAdmins to role ReadWriteRole.
    Adding account MyDomain\RTCUniversalReadOnlyAdmins to role ReadOnlyRole.
    Setting database version: Schema Version 1, Sproc Version 1, Update Version 2.
    Setting the database cpsdyn to multi user mode.
    Database cpsdyn is set to multi user mode.
    VERBOSE: Successfully installed the database. For details, see the following log:
    "C:\Users\MK\AppData\Local\Temp\2\Create-ApplicationStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_37].log"
    VERBOSE: Installing "ArchivingStore" on HQ-LYNC2013-BE.MyDomain\arc, collocated: False
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.ArchivingDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\arc. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database LcsLog.
    Database created by script "ArchivingDatabase" already exists and is current.
    VERBOSE: Successfully installed the database. For details, see the following log:
    "C:\Users\MK\AppData\Local\Temp\2\Create-ArchivingStore-HQ-LYNC2013-BE.MyDomain_arc-[2014_11_13][14_35_51].log"
    VERBOSE: Installing "MonitoringStore" on HQ-LYNC2013-BE.MyDomain\mon, collocated: False
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.MonitoringDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database LcsCDR.
    Checking state for database LcsCDR.
    Checking state for database LcsCDR.
    State of database LcsCDR is DbState_RequiresMinorUpgrade.
    WARNING: The database LcsCDR being updated has data file path at
    \\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\DbPath\LcsCDR.mdf and supplied data file path is
    \\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\DbPath\LcsCDR.mdf. Supplied path will be ignored.
    WARNING: The database LcsCDR being updated has log file path at
    \\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\LogPath\LcsCDR.ldf and supplied data file path is
    \\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\LogPath\LcsCDR.ldf. Supplied path will be ignored.
    Database LcsCDR set to mode Restricted.
    Dropping all procedures, functions and views from database LcsCDR.
    Executing CdrDb.sql...
    Setting owner for database LcsCDR to sa.
    Creating login MyDomain\CSAdministrator.
    Creating user MyDomain\CSAdministrator.
    Creating Schema MyDomain\CSAdministrator.
    Creating login MyDomain\RTCComponentUniversalServices.
    Creating user MyDomain\RTCComponentUniversalServices.
    Creating Schema MyDomain\RTCComponentUniversalServices.
    Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
    Adding account MyDomain\RTCComponentUniversalServices to role ReportsReadOnlyRole.
    Adding account MyDomain\CSAdministrator to role ReportsReadOnlyRole.
    Setting database version: Schema Version 39, Sproc Version 82, Update Version 2.
    Setting the database LcsCDR to multi user mode.
    Database LcsCDR is set to multi user mode.
    SQL Server Agent is running and its start mode was detected as Auto.
    Executing CdrJobs.sql...
    ****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.QoEMetricsDatabase'****
    Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
    Sql version: Major: 11, Minor: 0, Build 5058.
    Sql version is acceptable.
    Checking state for database QoEMetrics.
    Checking state for database QoEMetrics.
    Checking state for database QoEMetrics.
    State of database QoEMetrics is DbState_RequiresMinorUpgrade.
    WARNING: The database QoEMetrics being updated has data file path at
    \\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\DbPath\QoEMetrics.mdf and supplied data file path is
    \\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\DbPath\QoEMetrics.mdf. Supplied path will be ignored.
    WARNING: The database QoEMetrics being updated has log file path at
    \\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\LogPath\QoEMetrics.ldf and supplied data file path is
    \\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\LogPath\QoEMetrics.ldf. Supplied path will be ignored.
    Database QoEMetrics set to mode Restricted.
    Dropping all procedures, functions and views from database QoEMetrics.
    Executing QoEDb.sql...
    Setting owner for database QoEMetrics to sa.
    Creating login MyDomain\RTCComponentUniversalServices.
    Creating user MyDomain\RTCComponentUniversalServices.
    Creating Schema MyDomain\RTCComponentUniversalServices.
    Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
    Setting database version: Schema Version 62, Sproc Version 90, Update Version 1.
    Setting the database QoEMetrics to multi user mode.
    Database QoEMetrics is set to multi user mode.
    SQL Server Agent is running and its start mode was detected as Auto.
    Executing QoEJobs.sql...
    VERBOSE: Successfully installed the database. For details, see the following log:
    "C:\Users\MK\AppData\Local\Temp\2\Create-MonitoringStore-HQ-LYNC2013-BE.MyDomain_mon-[2014_11_13][14_35_51].log"
    VERBOSE: No changes were made to the Central Management Store.
    VERBOSE: Creating new log file
    "C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.html".
    WARNING: "Install-CsDatabase" processing has completed with warnings. "5" warnings were recorded during this run.
    WARNING: Detailed results can be found at
    "C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.html".
    PS C:\Users\MK>
    I hope some one can confirm no issue with what I did ??
    Kind Regards
    MK

  • Call Park service causing high CPU usage

    Hi,
    I've got a Lync 2013 pool with 4 servers running.  Everything is working fine except I notice that when I enable the call park service, the CPU usage goes from hovering at around 4% to jumping all over the place (anything from 11% to 30%).  I've
    not seen this behaviour on any other Lync platform I have deployed.
    All machines are virtuals, running 2 Sockets with 8 cores each.  Each server has 25GB of RAM.  Any perfmon report I run only confirm that the Call Park Service is using a lot of CPU resource (compared with other services)
    Any help greatly appreciated.
    Thanks
    Mike

    Please check if the CPU usage drops down when you stop the call park service.
    Please check the Call Park Configurations are correct by articles at
    http://technet.microsoft.com/en-us/library/gg399014.aspx
    Lisa Zheng
    TechNet Community Support

  • Difference between invokeMethod vs direct call

    I'm working in a company where there seem to be two ways that the developers called AM functions:
    Direct Calling:
    CompanyTakeoffAMImpl thisAM =
        (CompanyTakeoffAMImpl)pageContext.getApplicationModule(webBean);
    thisAM.runSalesFunction(pageContext.getSalesId());invokeMethod calling
    CompanyTakeoffAMImpl thisAM =
        (CompanyTakeoffAMImpl)pageContext.getApplicationModule(webBean);
    Serializable[] userParam = { new Integer(pageContext.getSalesId()) };
    Class[] userParamType = {Integer.class};
    am.invokeMethod("runSalesFunction", userParam, userParamType);Is there any advantage / disadvantage to why we're doing this basic task in two different ways?
    Which way is recommended?
    Thanks

    From the developer's guide:
    +"If you need the server code to do some work for you, always route your calls through the root application module using the generic "remoteable" invokeMethod() method on the oracle.apps.fnd.framework.OAApplicationModule interface, or create an interface for your application modules so you can call typed methods, whose invocation can be checked at compile time. The application module can delegate or implement the logic as required."+
    +"Note: The OAApplicationModule interface is in the oracle.apps.fnd.framework package and therefore, does not violate the rule stated in the first sentence of this bullet-point. All classes, interfaces, and exceptions in the oracle.apps.fnd.framework package can safely be used in both client and server code. If you opt to create an interface for your application module instead of using invokeMethod(), create this interface in the package directory immediately above your implementation. For example, the EmployeeAM interface for the oracle.apps.fnd.framework.toolbox.labsolutions.server.EmployeeAMImpl application module should be created in the oracle.apps.fnd.framework.toolbox.labsolutions package."+
    Although I can't seem to find it at the moment, the developer's guide give the reason why you should not use AMImpl's from the controller. If I remember correctly, it has something to do with that it can't be assumed that the controller code will executed on the same tier at the AM.
    The easiest thing to do it to create an interface as mentioned in the dev guide excerpts. This is quite easy to do. Double click your AM, then go to Client Methods, and shuttle over the ones you want to call from your controller. If your AM is custom.oracle.apps.fnd.server.MyAppModAMImpl, your interface will be custom.oracle.apps.fnd.MyAppModAM.
    Just import custom.oracle.apps.fnd.MyAppModAM in your controller, and do:
    MyAppModAM am = ( MyAppModAM ) pageContext.getApplicationModule( webBean );
    This will also allow you to have compile time type checking.

  • FSCM Biller Direct Call Center Payment Log

    Hi,
    We are using Biller Direct and Biller Direct Call Center for our dealers/customer AR processing.
    Biller Direct is used by our Dealers to see their account balance and post payment online through Biller Direct web portal.
    Biller Direct Call Center is used by our Account Receivable team to see our dealers account balance and to post payment with authorization from our dealers.
    The main question is:
    How can we see the deatilpayment log/detail on transaction posted through Biller Direct Call Center? Our AR team needs to identify which user from AR team that perform a specific payment. Please advise.
    Is this something that can be setup through XCM or R/3 configuration?
    We need to get the detail of "User ID" and "Date & Time" that a payment is done through Biller Direct Call Center.
    I tried to look from the document changes on AR line item detail of the billing document that got paid. But, the document changes is only showing that user BD_POOL made the payment posting. The user id is setup in XCM for posting any transaction into R/3.
    Appreciate your help in advance.
    Thanks,
    Markus

    Mohit,
    Let me try to answer your questions:
    u2022 What accounting entries are passed from SAP perspective and at what points in time?
    A) SAP will post a CREDIT to the Customer AR item and a DEBIT to a Credit Card Receivable account when the payment is posted in FI.  The DEBIT to the Credit Card Receivable account is included in the nightly Settlement run to be sent to the Processor for a deposit request.
    u2022 How are charges levied by banks / financial institutions handled or can be handled?
    A) There are Processor charges for authorizations and other services such as Fraud checking as well as the INTERCHANGE fee that is a percentage of the Settlement amount.  This could be anywhere from 1.5% to 4% of the Invoice amount depending on the type of transaction and the agreement with the Processor.
    u2022 How any fees / charges imposed by network processors / clearing houses handled on a transactional basis?
    A) The processor will assess and collect these fees, typically on a monthly or daily basis and provide reporting to the Merchant regarding the fees charged.
    u2022 Is this something which Standard SAP Config can accommodate and if yes where exactly? If not what custom development route is appropriate?
    A) Standard SAP does not have the ability to assist with Settlement reconciliation or recognition/assignment of processing fees.  This must be accomplished through Manual postings.
    u2022 Does addition of third party providers like pay metric for interface plug-in help in segregating and processing of credit card charges any better?
    A) Yes, ISVs such as Paymetric which provide integration between SAP and the processors do provide additional SAP and external reporting and functionality to assist with the reconciliation process and in determining the processing fees.
    Regards,
    Eric Bushman
    VP, Solution Engineering

  • Unable to perform call transfer or call park for an outbound call via SIP Trunk (SKYPE)

    We have configured the SIP Trunk & SIP profile and successfull make outbound call through SIP Trunk (SKYPE). However, we are not able to perform call transfer or call park when the call is connected.
    The scenario is:
    A call to an phone number via SIP trunk, when call established, A perform call-transfer to B. After the call-transfer, the call Drop and Phone B show error code "Temp Fail"        
    When i select "enable MTP" in SIP trunk, we are able to call transfer and call park. But it limit the number of call session to 1.

    You are probably running into some sort of Codec issue.  IE, your phone is G.711 and the trunk is G.729. You will need to transcode the call at somepoint.     

  • Direct calls within the oracle application server to the IIS using reverse

    trying to direct calls within the oracle application server to the IIS using reverse proxy. I am having problems...
    What is trying to be achieved is a call to the 3rd party web server (IIS with Oracle SSO plug-in) that will be invoked from the OAS.
    Any suggestions

    First you might get more response if you move your question to following forum:
    Oracle Application Server - General
    Second, I didn't quite understand your question. Can you pl. clarify it bit more? What exactly do you mean by invoking IIS from OAS (I am assuming by OAS you mean OC4J here)?
    Thanks
    Shail

  • Directed call pickup

    does anyone know how to configure a key on an ip phone for a directed call pickup? i am looking for a one button operation that will do directed call pickup ext XXX.

    Check out these resources:
    https://supportforums.cisco.com/docs/DOC-9591#What_does_the_Gpickup_softkey_do_
    Thanks,
    Marcos

Maybe you are looking for