Directed call park number recommendations

Hi,
This is more of a design question about numbering plans, but here it goes. I have configured our sites to use 4 digit internal numbers, and I have matched the call park numbers to the prefix of the internal numbers for each location. eg.
location A: 30xx
location B: 32xx
location C: 40xx
location D: 44xx
etc...
Directed call park numbers:
location A: 301, 302
location B: 321
location C: 401,402
location D: 441,442
This has worked fine up until people wanted to start parking calls on phones that do not have the blf directed call park button. The interdigit timeout now conflicts with my numbering plan, because 441, could be 4410 in location D. So people are trying to park calls by just transfering the call to 441, but they have to wait for the 10 second timout to occur before they can complete the transfer. I was thinking of just changing the call park numbers, but I would have to use a 4 digit number instead of a 3 digit number.
Dan.

I am having the same issue. The media resource group that is assigned to the gateway DOES include the Media Resource Group that includes the MoH server.
Anyone have any idea why else the external callers would here ringing?
Thanks.

Similar Messages

MOH not working in Directed call park

Hello All,
After upgrading the voice gateway from 15.1(2)T2 to15.1(3)T4 im facing this issue.
MOH is not working in Directed call park. We have 10 Directed call park numbers 100-109, users are parking the calls by pressing trasfer key (transfer key-->dial 100-->transfer key). The Music is stopped playing after the user presses the transfer key for the 2nd time. MOH is working fine in hold and call park. I can see the MOH session in Show ccm-manager music-on-hold and the same MOH session is continuing after pressing the transfer for the 2nd time, only the music is stopping. There are some sites in the same cluster which MOH working in all conditons but the router is rnning with
Using: 2900 series voice gateway with H.323, Centralized cluster.
Assistace will be musch appricidated
Thanks,
Murali

This issue has been identified as new BUG. Cisco is working on this.
-M

Directed call park MOH

We have installed a multi-tenant solution. Two of the tenants use their own separate MOH audio sources for their devices. Both tenants would like directed call park numbers that need to be separate from each other. They would like their directed call parks to play their own music on hold audio source.
1. I can't seem to find a way to change the directed call park MOH without changing the default MOH settings in the service parameters. Is there another way to do this?
2. Is there a way to specify different MOH audio sources for different directed call park DNs?
3. The callmanagers are version 6.1.3. If there is no way to have different MOH for directed call parks in callmanager version 6 is there a way to do it in callmanager version 7?
Any help on this would be greatly appreciated.

This issue has been identified as new BUG. Cisco is working on this.
-M

Call Park Problem

Greetings,
I have a range of call park number defined as such 2[0-4]. All of the numbers work except 23. When I pick up and dial 23 to pickup a call park nothing happens.
Can anybody determine why or help me start to troubleshoot?
Thanks!!!

Are you sure 23 isn't being used by something else? Do a route plan report and see if 23 is being used by something else.

I have not used my CS3 version for about 3-4 years. I tried to use it recently and I get a message about activation. Called the phone number recommended but no longer in use. How do I start using MY version I paid for? Using PC

I have not used my CS3 version for about 3-4 years. I tried to use it recently and I get a message about activation. Called the phone number recommended but no longer in use. How do I start using MY version I paid for? Using PC

Can you activate CS3. If you lost your serial you can retrieve it from Adobe.com. Sign in at Adobe.com the use this link https://www.adobe.com/account/my-products-services.html When your Adobe Product list is displayed click on your CS3 product your serial number should be displayed.

No park number available?

Folks,
I just added a range of park numbers in my callmanager cluster on subscriber#2, when i put a phone on hold and try to park the call , i get a message no park number available??? any ideas?
Thanks

When you park a call, Callmanager will search the available Park numbers configured on the server that is processing the calls and will also look up the partitions that are available in the CSS of the phone and will pick the first available part number that is defined in a partition that is reachable by the phone.
When you go to another phone to retrieve the parked call, Callmanager will search for the parked call by using the CSS of the device.
This can create an issue if you create same park numbers in different partitions in different servers. It is recommended to give different park number ranges for different servers.
I would recommend against using as the partition. Why don't you create a partition such as "CL_Svcs-Priv_PT" (make it available to all users CSS's but not from gateway inbound CSS - hence, Priv = Private and CL = Clusterwide). Use different ranges as (as is best practice) but put the numbers in the same common partition.
Hailey
Please rate helpful posts!

Catch call park in JTAPI

I've written my own call log in JTAPI with certain advantages over Cisco's own. Last Friday I discovered a little snag: If I park a call, then pick it up again, I have an outgoing call to the park number in my list of calls, and the person on the other end has one additional incoming call in the list.
I quickly started jTrace to check if there's any way I could prevent that. Currently I'm using ConnConnectedEvs to catch the "the call has been answered" event. I noted that if I used the corresponding CallControl event, I'd actually get the CallControlCause (which can be Park.. so those could be excluded). But then the problems started:
I have 3 of those events: 2 on the phone that gets the parked call (one with CallControlCause normal (=the call to the pickup number), and one with CallControlCause park (the destination is the other end of the parked call)). At the other end I have one event with CallControlCause park.
On top of that, the source of the event is switched.. with ConnConnected I see my own extension (so the event that phone A gets, has the line on A as source), whereas with CallControl, the situation is reversed.
An obvious solution would be to look for pickup numbers for outgoing calls, but that's only half of it (and for the phone on the other end there's no indication of that pickup number) so I'm wondering if anybody has an idea how this scenario could be handled without adding a lot of additional "keeping track of call status" code.

Imad,
are you able to replicate this every single time ? When you see the double parked call, are you able to retrieve it back by clicking any of the two ?
Also see if you can install the AC software in two diff PCs and consistently replicate the problem. I would recommend opening a tac case if the results of the above test is consistent...

Can not receive calls on number

i am so frustrated right now I can spit! I signed up for a skype number. when i call the number from a land line I get a busy signal. when I call from a cell phone, the phone beeps once (not rings) and ends the call. CUSTOMER SERVICE HAS BEEN AWLFUL. I have tried everything they asked me to do including multiple requests to reset my privacy. I keep asking to speak with someone and also questions about why voicemail is working if the phone doesn't connect and I get no answer from them. I guess they do not have a call center and I feel like they are just sending me worthless questions and instructions just to wear me down and hoping i will go away.
Thanks for letting me vent. Has anyone else had similar experiences? Are there any alternatives to Skype? I use to love it but if I can't get the phone number working, i need to find an alternative.

Hi, gwd_skype, and welcome to the Community,
I am terribly sorry to disappoint you; however, whilst I am appointed as a Community Moderator, I do not know everything in minutia detail about Skype. I beg to differ with your view; I am indeed not inconsiderate -- I answer as many questions as I possibly can and hope another more knowledgeable Community member follows my tracks to lend assistance where I cannot.
Please also remember our Community Guidelines do explain the Community is not an extension of Skype Customer Service.
For Skype Numbers which are not working as expected, I always recommend contacting Skype Customer Service directly to enquire. Customer Service has the tools to determine what may be going or has gone awry as well as to resolve issues.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Lync 2013 Error 31055 ,31059 LS Call Park Service, The database being used by Group Pickup is not the appropriate version and There was a problem communicating with the Group Pickup backend database.

Hello
I have Lync 2013 and 2010 , still i didn't finish my migration completely from 2010 to 2013 .this is coexistence environment that contains both Lync Server 2010 and Lync Server 2013 .
There was no error's in my lync 2013 front end and back end server's and every thing was fine, yesterday I installed windows updated AND CU for my lync 2013 front end and backend server's .
later on after restarting both the front end and the back end server's i start having hundred's of these error's related to "LS Call Park Service".
so any advice for these issue ? and what is the effect for these error .
below is the error I got .
The database being used by Group Pickup is not the appropriate version.
The database is not the correct version:
Connection: Data Source=HQ-LYNC2013-BE.aaaaaaaaaaaaaaaaaaaaaaaaaaa\rtc;Initial Catalog=cpsdyn;Integrated Security=True
Expected... SchemaVersion: 1, SprocVersion: 1, UpgradeVersion: 2
Actual... SchemaVersion: 0, SprocVersion: 0, UpgradeVersion: 0
Cause: The database has not been upgraded.
Resolution:
Upgrade the database to CU1.
==============================================================
There was a problem communicating with the Group Pickup backend database.
There were problems accessing SQL server:
Connection: Data Source=HQ-LYNC2013-BE.aaaaaaaaaaaaaaaaaaaaaaaaaa\rtc;Initial Catalog=cpsdyn;Integrated Security=True
Message: The EXECUTE permission was denied on the object 'DbpGetVersionSchema', database 'cpsdyn', schema 'dbo'.
Error code: -2146232060
Error number: 229
Cause: This may be caused by connectivity issues with the backend database.
Resolution:
Check if SQL backend is running and accepts connections from Group Pickup.
=============================================================================
Kind Regards
MK

Hello
thanks Holger for u r replay .
due to the Microsoft article about the cu :
I run only :
Install-CsDatabase -ConfiguredDatabases -SqlServerFqdn FEBE.FQDN -Verbose
Note In a coexistence environment that contains both Lync Server 2010 and Lync Server 2013 and in which the Central Management Service is located on a Lync Server 2010 pool, do not run the
Install-CsDatabase -CentralManagementDatabase command. If you later move the Central Management Service to a Lync Server 2013 pool, you have to run the
Install-CsDatabase -CentralManagementDatabase command to apply the changes.
here is what I get on my power shell after i run the command : "WARNING: Warning: Failed to execute batch --"
PS C:\Users\MK> Install-CsDatabase -ConfiguredDatabases -SqlServerFqdn HQ-LYNC2013-BE.MyDomain -Verbose
VERBOSE: Creating new log file
"C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.xml".
VERBOSE: Install databases required by Lync Server role(s).
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.BlobStore'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcxds.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.AbsDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcab.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsConfigDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsconfig.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsdyn.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.CpsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database cpsdyn.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.ArchivingDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\arc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsLog.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.MonitoringDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsCDR.
VERBOSE: Assigning "BackendStore:BlobStore:LogPath" to F:\CsData
VERBOSE: Assigning "BackendStore:RtcSharedDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ArchivingStore:ArchivingDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:MonitoringDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:QoEMetricsDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ArchivingStore:ArchivingDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:MonitoringDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "MonitoringStore:QoEMetricsDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ABSStore:AbsDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsConfigDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsDynDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:CpsDynDatabase:LogPath" to F:\CsData
VERBOSE: Assigning "BackendStore:BlobStore:DbPath" to F:\CsData
VERBOSE: Assigning "BackendStore:RtcSharedDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ABSStore:AbsDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsConfigDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:RgsDynDatabase:DbPath" to F:\CsData
VERBOSE: Assigning "ApplicationStore:CpsDynDatabase:DbPath" to F:\CsData
VERBOSE: Installing "BackendStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.BlobStore'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcxds.
Checking state for database rtcxds.
State of database rtcxds is DbState_RequiresMinorUpgrade.
Database rtcxds set to mode Restricted.
Dropping all procedures, functions and views from database rtcxds.
Executing RtcDb.sql...
Adding master role...
Setting owner for database rtcxds to sa.
Creating login MyDomain\RTCHSUniversalServices.
Creating user MyDomain\RTCHSUniversalServices.
Creating Schema MyDomain\RTCHSUniversalServices.
Creating login MyDomain\RTCUniversalReadOnlyAdmins.
Creating user MyDomain\RTCUniversalReadOnlyAdmins.
Creating Schema MyDomain\RTCUniversalReadOnlyAdmins.
Creating login MyDomain\RTCUniversalServerAdmins.
Creating user MyDomain\RTCUniversalServerAdmins.
Creating Schema MyDomain\RTCUniversalServerAdmins.
Adding account MyDomain\RTCHSUniversalServices to role ConsumerRole.
Adding account MyDomain\RTCUniversalReadOnlyAdmins to role ConsumerRole.
Adding account MyDomain\RTCHSUniversalServices to role ReplicatorRole.
Adding account MyDomain\RTCHSUniversalServices to role PublisherRole.
Adding account MyDomain\RTCUniversalServerAdmins to role PublisherRole.
Setting database version: Schema Version 15, Sproc Version 13, Update Version 2.
Setting the database rtcxds to multi user mode.
Database rtcxds is set to multi user mode.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RtcSharedDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcshared.
Database created by script "RtcSharedDatabase" already exists and is current.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-BackendStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_01].log"
VERBOSE: Installing "ABSStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.AbsDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rtcab.
Checking state for database rtcab.
State of database rtcab is DbState_RequiresMinorUpgrade.
Database rtcab set to mode Restricted.
Dropping all procedures, functions and views from database rtcab.
Executing RtcAbTypes.sql...
WARNING: Warning: Failed to execute batch --
-- Copyright (c) Microsoft Corporation. All rights reserved.
exec sp_addrole N'ServerRole'.
Executing RtcAbDb.sql...
Setting owner for database rtcab to sa.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
Setting database version: Schema Version 62, Sproc Version 42, Update Version 3.
Setting the database rtcab to multi user mode.
Database rtcab is set to multi user mode.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-ABSStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_20].log"
VERBOSE: Installing "ApplicationStore" on HQ-LYNC2013-BE.MyDomain\rtc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsConfigDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsconfig.
Database created by script "RgsConfigDatabase" already exists and is current.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.RgsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database rgsdyn.
Database created by script "RgsDynDatabase" already exists and is current.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.CpsDynDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\rtc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database cpsdyn.
Checking state for database cpsdyn.
State of database cpsdyn is DbState_RequiresMinorUpgrade.
Database cpsdyn set to mode Restricted.
Dropping all procedures, functions and views from database cpsdyn.
Executing CpsDyn.sql...
Setting owner for database cpsdyn to sa.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Creating login MyDomain\RTCUniversalReadOnlyAdmins.
Creating user MyDomain\RTCUniversalReadOnlyAdmins.
Creating Schema MyDomain\RTCUniversalReadOnlyAdmins.
Creating login MyDomain\RTCUniversalServerAdmins.
Creating user MyDomain\RTCUniversalServerAdmins.
Creating Schema MyDomain\RTCUniversalServerAdmins.
Adding account MyDomain\RTCComponentUniversalServices to role ReadWriteRole.
Adding account MyDomain\RTCUniversalServerAdmins to role ReadWriteRole.
Adding account MyDomain\RTCUniversalReadOnlyAdmins to role ReadOnlyRole.
Setting database version: Schema Version 1, Sproc Version 1, Update Version 2.
Setting the database cpsdyn to multi user mode.
Database cpsdyn is set to multi user mode.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-ApplicationStore-HQ-LYNC2013-BE.MyDomain_rtc-[2014_11_13][14_35_37].log"
VERBOSE: Installing "ArchivingStore" on HQ-LYNC2013-BE.MyDomain\arc, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.ArchivingDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\arc. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsLog.
Database created by script "ArchivingDatabase" already exists and is current.
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-ArchivingStore-HQ-LYNC2013-BE.MyDomain_arc-[2014_11_13][14_35_51].log"
VERBOSE: Installing "MonitoringStore" on HQ-LYNC2013-BE.MyDomain\mon, collocated: False
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.MonitoringDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database LcsCDR.
Checking state for database LcsCDR.
Checking state for database LcsCDR.
State of database LcsCDR is DbState_RequiresMinorUpgrade.
WARNING: The database LcsCDR being updated has data file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\DbPath\LcsCDR.mdf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\DbPath\LcsCDR.mdf. Supplied path will be ignored.
WARNING: The database LcsCDR being updated has log file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\LogPath\LcsCDR.ldf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\LogPath\LcsCDR.ldf. Supplied path will be ignored.
Database LcsCDR set to mode Restricted.
Dropping all procedures, functions and views from database LcsCDR.
Executing CdrDb.sql...
Setting owner for database LcsCDR to sa.
Creating login MyDomain\CSAdministrator.
Creating user MyDomain\CSAdministrator.
Creating Schema MyDomain\CSAdministrator.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
Adding account MyDomain\RTCComponentUniversalServices to role ReportsReadOnlyRole.
Adding account MyDomain\CSAdministrator to role ReportsReadOnlyRole.
Setting database version: Schema Version 39, Sproc Version 82, Update Version 2.
Setting the database LcsCDR to multi user mode.
Database LcsCDR is set to multi user mode.
SQL Server Agent is running and its start mode was detected as Auto.
Executing CdrJobs.sql...
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.QoEMetricsDatabase'****
Trying to connect to Sql Server HQ-LYNC2013-BE.MyDomain\mon. using windows authentication...
Sql version: Major: 11, Minor: 0, Build 5058.
Sql version is acceptable.
Checking state for database QoEMetrics.
Checking state for database QoEMetrics.
Checking state for database QoEMetrics.
State of database QoEMetrics is DbState_RequiresMinorUpgrade.
WARNING: The database QoEMetrics being updated has data file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\DbPath\QoEMetrics.mdf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\DbPath\QoEMetrics.mdf. Supplied path will be ignored.
WARNING: The database QoEMetrics being updated has log file path at
\\HQ-LYNC2013-BE.MyDomain\C$\CsData\MonitoringStore\mon\LogPath\QoEMetrics.ldf and supplied data file path is
\\HQ-LYNC2013-BE.MyDomain\F$\CsData\MonitoringStore\mon\LogPath\QoEMetrics.ldf. Supplied path will be ignored.
Database QoEMetrics set to mode Restricted.
Dropping all procedures, functions and views from database QoEMetrics.
Executing QoEDb.sql...
Setting owner for database QoEMetrics to sa.
Creating login MyDomain\RTCComponentUniversalServices.
Creating user MyDomain\RTCComponentUniversalServices.
Creating Schema MyDomain\RTCComponentUniversalServices.
Adding account MyDomain\RTCComponentUniversalServices to role ServerRole.
Setting database version: Schema Version 62, Sproc Version 90, Update Version 1.
Setting the database QoEMetrics to multi user mode.
Database QoEMetrics is set to multi user mode.
SQL Server Agent is running and its start mode was detected as Auto.
Executing QoEJobs.sql...
VERBOSE: Successfully installed the database. For details, see the following log:
"C:\Users\MK\AppData\Local\Temp\2\Create-MonitoringStore-HQ-LYNC2013-BE.MyDomain_mon-[2014_11_13][14_35_51].log"
VERBOSE: No changes were made to the Central Management Store.
VERBOSE: Creating new log file
"C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.html".
WARNING: "Install-CsDatabase" processing has completed with warnings. "5" warnings were recorded during this run.
WARNING: Detailed results can be found at
"C:\Users\MK\AppData\Local\Temp\2\Install-CsDatabase-82d6613c-f2e3-47e6-8fc4-8f75d2efe6e4.html".
PS C:\Users\MK>
I hope some one can confirm no issue with what I did ??
Kind Regards
MK

Difference between invokeMethod vs direct call

I'm working in a company where there seem to be two ways that the developers called AM functions:
Direct Calling:
CompanyTakeoffAMImpl thisAM =
(CompanyTakeoffAMImpl)pageContext.getApplicationModule(webBean);
thisAM.runSalesFunction(pageContext.getSalesId());invokeMethod calling
CompanyTakeoffAMImpl thisAM =
(CompanyTakeoffAMImpl)pageContext.getApplicationModule(webBean);
Serializable[] userParam = { new Integer(pageContext.getSalesId()) };
Class[] userParamType = {Integer.class};
am.invokeMethod("runSalesFunction", userParam, userParamType);Is there any advantage / disadvantage to why we're doing this basic task in two different ways?
Which way is recommended?
Thanks

From the developer's guide:
+"If you need the server code to do some work for you, always route your calls through the root application module using the generic "remoteable" invokeMethod() method on the oracle.apps.fnd.framework.OAApplicationModule interface, or create an interface for your application modules so you can call typed methods, whose invocation can be checked at compile time. The application module can delegate or implement the logic as required."+
+"Note: The OAApplicationModule interface is in the oracle.apps.fnd.framework package and therefore, does not violate the rule stated in the first sentence of this bullet-point. All classes, interfaces, and exceptions in the oracle.apps.fnd.framework package can safely be used in both client and server code. If you opt to create an interface for your application module instead of using invokeMethod(), create this interface in the package directory immediately above your implementation. For example, the EmployeeAM interface for the oracle.apps.fnd.framework.toolbox.labsolutions.server.EmployeeAMImpl application module should be created in the oracle.apps.fnd.framework.toolbox.labsolutions package."+
Although I can't seem to find it at the moment, the developer's guide give the reason why you should not use AMImpl's from the controller. If I remember correctly, it has something to do with that it can't be assumed that the controller code will executed on the same tier at the AM.
The easiest thing to do it to create an interface as mentioned in the dev guide excerpts. This is quite easy to do. Double click your AM, then go to Client Methods, and shuttle over the ones you want to call from your controller. If your AM is custom.oracle.apps.fnd.server.MyAppModAMImpl, your interface will be custom.oracle.apps.fnd.MyAppModAM.
Just import custom.oracle.apps.fnd.MyAppModAM in your controller, and do:
MyAppModAM am = ( MyAppModAM ) pageContext.getApplicationModule( webBean );
This will also allow you to have compile time type checking.

FBVB error msg "Transaction not defined for direct call-up"

Dear Gurus,
Pls help me on issues below:-
1.)What is the diff between FBV0 and FBVB?
2.)When i try to initialize FBVB. I received an error "Transaction FBVB not defined for direct call-up. Can u teach me how to fix it up coz one of my end-user requested this T-code.
Thanks.

Nothing needs to be fixed - the transaction is called behind the scenes when the user uses FBV0 to post a parked document. Users should never call FBVB directly.
Andrew

Service Call ID number

Hi,
One of my customers asked me why the service call ID number is used even when you cancel a new service call that you were supposed to add.
The service call ID should work as the other documents, when you cancel it in "add mode" it shouldn't use the ID until you actually add the service call.
So, can anyone explain to me why the system use the service call ID even though you cancel it? Why is it setup like this and can one change this in some way or not?
Hope that someone will take the time to help me out
Best regards,
Lena-Marie D. Tørresvold

Hello Challa,
The service call is different with the other document. If you did not select or choose customer, the call ID number will not change. If you see the button near cancel button, after you choose customer, the button is not OK status but directly update which it means system has created new service. This type of numbering is really important in the CRM service functionality.
That's one of the reason, you can't see the service call ID after you cancel the service call.
try to run this query :
select callID from OSCL and see if your call ID exists or not.
Rgds,
JM
http://groups.yahoo.com/group/SBO_Knowledge_Village
[email protected]

Unable to perform call transfer or call park for an outbound call via SIP Trunk (SKYPE)

We have configured the SIP Trunk & SIP profile and successfull make outbound call through SIP Trunk (SKYPE). However, we are not able to perform call transfer or call park when the call is connected.
The scenario is:
A call to an phone number via SIP trunk, when call established, A perform call-transfer to B. After the call-transfer, the call Drop and Phone B show error code "Temp Fail"
When i select "enable MTP" in SIP trunk, we are able to call transfer and call park. But it limit the number of call session to 1.

You are probably running into some sort of Codec issue. IE, your phone is G.711 and the trunk is G.729. You will need to transcode the call at somepoint.

Service Call Call ID number

Hi,
When I choose customer in Service Call screen with out Saving i cancel the Service Call Window Call ID Number is Changed.when i click on Last record It is not displaying the details.
Again am booking the Service Call it is taking next Call ID number.
am using 2005B PL 05
What could be the Reason
Regards,
Vikram

Hello Challa,
The service call is different with the other document. If you did not select or choose customer, the call ID number will not change. If you see the button near cancel button, after you choose customer, the button is not OK status but directly update which it means system has created new service. This type of numbering is really important in the CRM service functionality.
That's one of the reason, you can't see the service call ID after you cancel the service call.
try to run this query :
select callID from OSCL and see if your call ID exists or not.
Rgds,
JM
http://groups.yahoo.com/group/SBO_Knowledge_Village
[email protected]

[nQSError: 12002] Socket communication error at call=recv: (Number=10038)

Hi, When I try to run any reports in Oracle Answers I am getting the following error:
Odbc driver returned an error (SQLExecDirectW).
State: HY000. Code: 10058. NQODBC SQL_STATE: HY000 nQSError: 10058 A general error has occurred.
nQSError: 12002 Socket communication error at call=recv: (Number=10038) An operation was attempted on something that is not a socket. (HY000)
When I try to issue a 'Direct Database Request' from Answers, it is working fine and I can see the results. The error is occuring only when I select any columns from the Presentation Catalog and try to run the Adhoc report.
Please could you help me fix this issue.
Thanks
Srikanth

Hi, When I try to run any reports in Oracle Answers I am getting the following error:
Odbc driver returned an error (SQLExecDirectW).
State: HY000. Code: 10058. NQODBC SQL_STATE: HY000 nQSError: 10058 A general error has occurred.
nQSError: 12002 Socket communication error at call=recv: (Number=10038) An operation was attempted on something that is not a socket. (HY000)
When I try to issue a 'Direct Database Request' from Answers, it is working fine and I can see the results. The error is occuring only when I select any columns from the Presentation Catalog and try to run the Adhoc report.
Please could you help me fix this issue.
Thanks
Srikanth

Directed call park number recommendations

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