Directory Number

Hello,
I have 2 questions below please reply.
I have seen a setup where the directory number are assigned as starting with " * " *5234, *5123,*5432 , why that so ???
CUCM 6.1 is integrated with AD, when i search a user in corporate directory his full number is seen 22221234 but when i press dial button the calls go to last 3 digit extension, how come ????
Thanks

Dear
" so that users wouldn't be able to accidentally dial it or something like that" accidentally dial it means can you elaborate more.
For your second question you may have a Translation Pattern or Transformation Pattern, changing the dialed number or appearance of the dialed number.
there are no transformation number but there are translation number but i am not sure they are doing these job , i will confirm and i will post again.
Thanks

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Looking for and SQL query to match CTI OS agent login ID with the Directory Number (instrument)

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Hi,
this should work in 8.0 and 8.5:
SELECT
ag.PeripheralNumber AS [LoginID],
al.Extension,
al.LogoutDateTime
FROM [instance]_hds.dbo.Agent_Logout al
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Of course, replace [instance] with the ICM instance.
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G.

Lync 2010 phone not available when users have two Directory Number Associations in CUCM

Hello everyone,
We currently have a little issue with our LYNC 2010 to Cisco UC Integration (CUCM 8.5.1), I’m wondering if someone can shed some light please.
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I have a question in order to modify in a massive manner the field "Calling Search Space" inside of the option "Directory Number Configuration".
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Hi Carlo,
I've tried your steps, but when I search for the extensions to modify, the checkbox doesn´t appear near of the result of any extension
the option just show me the extension list an some other information but not anymore.
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Hi there,
I need to edit the directory number of a 7960 phone to 0009 but can't even get to the page that allows the change. Please help!!!
Thanks...
Lisa

Hi Lisa,
From ccmadmin;
Updating a Directory Number
Follow these instructions to update a directory number that is assigned to a specific phone.
Procedure
Step 1 Choose Device > Phone.
The Find and List Phones window displays.
Step 2 Enter search criteria to locate a specific phone.
A list of phones that match the search criteria displays.
Step 3 Click the name of the phone to update.
The Phone Configuration window displays.
Step 4 From the Directory Numbers list, click the line that you want to update.(Probably Line 1)
The Directory Number Configuration window displays.
Step 5 Update the appropriate settings (Directory Number in this case to 0009)
Step 6 Click Update.
Step 7 The change gets automatically applied to the phone after you click OK; however you can click Reset Devices. For more information, see the "Resetting a Phone" section.
Note: Devices restart as soon as possible. During this process, Cisco CallManager may drop calls on gateways.
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed74c.html#wp1019899
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Hi there,
A friend of mine has an ex-directory number. Every time she tries to ring my land line she is unable to get phone to ring. Any body any ideas. I've tried referencing ex-directory, call barring etc. but no luck.

Hi and welcome
Do you have trouble receiving calls from other people or is it just this one person?
Do they have any troubles calling anyone else?
It is possible that if the other person is with another line provider (sky?) there are known problems that will not allow certain numbers to be rung between different suppliers.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Assigning authorization code to a directory number

Hello,
I have a challenge and i will like your assistance.
I have been aske to assign the individual force authorization code to the users' directory number, how possible is it? If possible how can it be done. I have a the CUCM version 7.1.5.....
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FACs are forced on route patterns and not DNs. FACs are the build individually and not assigned to specific user and anyone who knows them can use them. What is the purpose for assigning them to DNs?
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Hello, is it possible to set Cisco Unified CM Telephony Trigger directory number within UCCX with wildcards, for e.g 3XX and all numbers matching that number, execute connected application. Or is there any other way to execute UCCX application for a range of directory numbers?
What I want to achieve is that, I want to control all outbound calls starting with dedicated prefix with UCCX application.
Thanks

I have used wild card on several ocassions, and get flaky results 50% of the time. I then end up breaking the triggers apart and specifying each one separately.
From what I recall reading, the latest versions of CUCM actually have a parameter now, that enables this feature. You didn't say what version of UCCX and CUCM you are running, so it's possible you need to flip this switch to ON.
https://supportforums.cisco.com/message/3429151

Directory Number Issue

I have setup a 7941 IP phone and I have two lines.The first DN works fine and is able to dial and receive both internal and external calls but the second one can only receive internal calls
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Hi Alistair,
Then maybe we could use this method to completely remove this second DN before trying again. Remove this DN from all phones first;
Can you please try this method via the Route Plan Report;
Deleting Unassigned Directory Numbers
This section describes how to delete an unassigned directory number from the route plan report. Directory numbers get configured and removed in the Directory Number Configuration window of Cisco CallManager Administration. When a directory number gets removed from a device or a phone gets deleted, the directory number still exists in the Cisco CallManager database. To delete the directory number from the database, use the Route Plan Report window.
Procedure
Step 1 Choose Route Plan > Route Plan Report.
The Route Plan Report window displays. Use the three drop-down list boxes to specify a route plan report that lists all unassigned DNs.
Step 2 Three ways exist to delete directory numbers:
a. Click the directory number that you want to delete. When the Directory Number Configuration window displays, click Delete.
b. Check the check box next to the directory number that you want to delete. Click Delete Selected.
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A warning message verifies that you want to delete the directory number.
Step 3 To delete the directory number, click OK. To cancel the delete request, click Cancel.
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed686.html#wp1024696
Hope this helps!
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Not really an api question, but i couldnt find anything else that matched better...
Is the process that updates the Number of Times Accessed count a batch process and if so, how often does it run?
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thans

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Allow Ex Directory Number

I have blocked all withheld numbers due to the constant cold calls. However, my sister-in-law is ex directory and she cannot phone us. Is there any way that I can allow her (and only her) to get through without cancelling my blocking service?

Ask her to prefix your number with 1470, then she will get through. Some phones allow you to store the prefix with the number, to save having to dial it manually.
Ther is no need to cancel your blocking service, you can turn it on and off yourself if needed.
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BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Call manager directory number starting with \+

I have a CUCM ver 8. Some of the directory numbers were configured to use \+, such as \+12025551201.
The problem is, when I tried to retrieve CDR, using the number \+12025551201, it comes up with:
Error Code Error Description
10021 There are no matching records
I tried to remove the \+ sign, it is still the same.
So what is workaround?

Hi
Try to pull the CDR by without mentioning anything for the busy hours, if u got any reports go through the actual digits in the origin.
If fails we need to go for CDR configuration, check and let me know

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(Attached is the SIP messages on the gateway after I dial the number)

Hi
It looks this is sure could be an issue with the partition/CSS. check you have done the following config steps,
Enable MVA service from serviceability page
- Enable end user for Mobile Voice Access
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- Cisco Callmanager service parameter for MVA to true
- Configure the VXML gateway (inbound dial peer to play the IVR, and outbound dialpeer to CallManager)
Please rate if this helps
Thanks

How can I add the Display name on Directory Number

I created a New Directory NR ( 3131 ) and I put a name to Alerting Name/ASCII A Name and on the Forward All
00xxxxxx, but vhen I call the Directory Nr from a Cisco Phone i see on my display the nr from froward, how can I set up from CallManger to see the name which I put to Alerting Name/ASCII A Name. The nr 3131 is even in the Avaya system.
Thanks a lot

Thanks fro y reply,
The problem is that the nr. 3131 dosen't have a MAC/IP address, it was created in Directory Nr. not on the Device/add device, the nr was created to be able to call Avaya agents and the user to not see the personal agent nr ( 3131 ), only the name. The problem is when a place a call the nr from forwarding appears on the display instead the name I put ( Test ).
Thanks

Mask a directory number

Hello,
I need to mask calls from a call center agent, I have done it through a new partition and a route pattern. Now it is ok, is showing the masked number.
Now the manager asked me to show the agent name and the masked number.
How can I do it?

I am a little confused. I am assuming your agent phone is a Cisco IP phone leveraging UCCX and that you are trying to call another non-agent Cisco IP phone. If this is the case, then you wouldn't be using a route pattern but a translation pattern.
On the agent phone line/extension, go to the configuration section that says "Line on Device SEPyyyyyyyyyyyy". Modify the Display (Internal Caller ID) and ASCII Display to the name you want to present.
Go to the translation pattern and check to see if you are restricting calling name presentation. This parameter is located under "Calling Party Transformations" and is called "Calling Name Presentation". This is usually set to Default, which should work. You can set it to Allow to test.
While I don't think calling name display is affected by this parameter, you could also check device configurations of the target (destination) phone to see if "Ignore Presentation Indicators (internal calls only)" is checked. It shouldn't be by default, if it is test your calls by unchecking this option.
HTH.
Regards,
Bill

Directory Number

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