Directory structure support and sluggish touch screen

I bought a Zen X Fi2. My expectations were high since I already had a creative some years ago. (I was quite pleased with the performance and sound quality etc)
However I am a bit dissapointed with Zen XFi2- The touch screen is not very successful. The scroll function does not work at a satisfactory level and sometimes (when I want to scroll), it makes a "selection" rather than "scrolling".
Also it does not support browsing with directory structure. For those people (like me) who are quite used to drag and drop type of copying for mp3 files, it is really a pain to re arrange all the songs for ID3 tag information.
I believe these two issues are software issues and can be improved by new firmware upgrade.
I also want to take this opportunity to tell that the software (interface software) that comes with the device is totally crap- I have never seen a software that tries to control the user rather than the user controlling the software. An ideal interface software for such a device should be the one which allows user to choose the songs from any directory, drag and drop into the device.
I was going to return my Zen however after playing around for a few days, I somewhat get used to its sluggish touch screen behaviour and accepted ID3 tag browsing (which still gives me a lot of problem) so right now I am gonna keep it.
May be software developpers can work on touch screen improvement, adding the support for directory structure browsing (as well as ID3 tag browser) and work on interface software a bit more ?
Thanks
Best Regards

This is indeed interesting because when you say "I don't have the problems you mentioned" I believe you also refer to the sensitivity of the touch screen. This makes me ask the question if my item has some problems. Since I do not have any means of cross checking this (apparently there is no other Zen XFi2 around me) may be I should ask you this question: "When you want to browse among albums for example, you wipe your finger across the screen so the screen rolls down; can you have it fluently like in an IPOD touch?- or does it not recognize immediately and you have to do it again sometimes?"
As for the volume button- I do indeed agree. For devices like this one; having physical buttons for at least volume, mute, stop/pause is a "must"! Choosing, browsing or starting a song is not a big deal however muting, stopping or changing the volume may be needed instantly from time to time. It is very unpractical to browse for volume, find it and adjust it!
Also may I add that for such a nice device, there should be a remote control on the headphone/earphone cable and should employ at least stop/play/mute/volume/forward/reverse buttons. I mean think about it for a while- why would you want to take use this device- apparently not to watch movies at home! You take it with you and listen to music, while cycling, jogging, skiing, roller blading etc. It is so difficult taking out the device from your pocket, browsing for volume button and turning up and down the volume (while cycling for example!) or skipping to next song with one touch!
Cheers

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