DirectShow for Windows 8.1 Pro on Surface Pro 3

Good Morning, 
I have a touch screen application which uses DirectShow for capturing a photo. This has been working fine for Windows 7, Windows 8 and Windows 8.1 on a desktop.
However we have recently started to use the application on a Surface Pro 3 and found that the camera functionality is not the same. Sometimes the photo will capture, upon re-capturing the preview is scaled a 1/4 of the original size, the camera will lock
out with a System.Excepton of "No combination of intermediate filters could be found to make the connection."
The application is built in C# Winforms. Is there a solution to capturing photo's which will work across Windows 8.1 Desktop and metro?
Thanks in advance.

Hi there @Andrea-dv7 
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that you are having some trouble with your system startup, with it sounds like an intermittent restart issue. I am happy to help with this, but I do need some more details as to what is happening.
Does the system restart like this regularly?
When it happens, are there any errors on the display, or a Blue Screen, or flashing LED patterns?
Have you noticed if the computer is excessively warm or hot when the restarts happen?
If there are any displayed error messages, please post any details you can.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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