Disable apple software update
How do I disable apple software update for itunes, and quicktime? If I can't disable it, can I uninstall it and still have Itunes and Qucktime work?
Launch ASU and go "Edit > Preferences". In the following screen, click "Never":
,,, and click OK.
Similar Messages
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Safari 3.1 in Apple software update?
Why am I suddenly getting Safari in Apple Software Update, instead of just iTunes and Quicktime?
I have no version of Safari installed on any of my Windows Systems and certainly do not appreciate having to uncheck Safari everytime Apple Software Update checks for Updates.
If this is an attempt by Apple to "force feed" us Safari, it is not at all appreciated, as I for one am quite content with Firefox.streetpc wrote:
You have the "ignore selected updates" feature in the Tool menu.
That is not good enough. It only works for the current version of the ignored software. The next version of Safari and/or iTunes will trigger the updater again despite having ignored the previous version. That is no good!
What's more, it only ignores it for the current user. If as a system admin I ignore the update, the user will still be notified about it when they login. That's also no good!
Disabling Apple Software update is not an option, either. I want users to be notified of security updates for Quicktime and, if they install it, iTunes.
If I rely on the built-in quicktime updater, my users will be shown a link to download iTunes+Quicktime by default. This is still no good! And even if they correctly choose the Quicktime only link, they will get Apple Software Update which will very soon offer updates for software they have not installed. It is an endless cycle of opting out over and over again.
My Windows users don't know what Safari is, don't know they don't have it, and don't know they do not need or want to install it's "update". They just accept the defaults. This is what I expect them to do.
This is simply unethical behavior by Apple to have the security updater install NEW software. A user should have to opt-in to install NEW software instead of being tricked into thinking it's an update they need for something they already have.
Granted, Apple isn't the only one doing this. SUN tries to jam google toolbar down users' throats using their JAVA automatic updater. You have to opt-out EVERY TIME!
I must insist on an opt-in default rather than an opt-out default; especially on software updates. The only way to do this with apple software is to not opt-in to Quicktime to begin with. So I will be removing it from my system images from now on. I'll let my users opt-in to Apple's harassment if they want to. -
my ipod was disabled and i tried to restore it, now i am downloading an apple software update which is taking a **** lot of time and ipod is still disabled.. will it be ok after the download ends? help please..!!
We need to know more about your system, please download EtreCheck and run the report and please post it on your next reply. Then we can see how your system is configured, what apps are on it and look for anything obvious. We will look forward to seeing your report.
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ITunes 5 Won't Install -- Hangs on Unscheduling Apple Software Update
Windows 7 64bit
Trying to update from last version to new version. Install goes until it hits the part where the dialog box says "Unscheduling Apple Software Update," the green bars goes a partial way, stops, retreats. Another dialog box appears and says "There is a problem with this Windows Installation Package. A program required for this installation could not be run. Contact..."
Then it backs out and reverts to the original/last iTunes version.
Any suggestions?
Thanx!Here's the deal -
1. can you install itunes via the APPLE SOFTWARE updater?
I couldn't so I downloaded ITUNES and tried to install it that way. Hence I got the same error hang as you. Nothing worked, (Multiple attempts at uninstall reinstall, stopping of Services, Reg cleaners etc..)
2. If answer is NO to #1 you must fixe the APPLE SOFTWARE UPDATE Program.
OK so I couldn't find a Download for this. But: if you have WINRAR, open the ITUNES.EXE and extract the APPLESOFTWAREUPDATE.MSI file. Execute the APPLESOFTWAREUPDATE.MSI separately. And you will not be able to install it and have a similar issue as per your Itunes install. This of course leads you to believe that the Itunes.exe install is also installing all of these components including the applesoftwareupdate silently. It must BOMB at that portion of the install and you are done.
3. Your goal now is to get the applesoftwareupdate installed. How do you do this. Well - here is what I did.
a. downloaded and RUN a PC Installer FIX it tool from Microsoft. This is a replacement for the older MSI fixer they used to use.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
b. It will list programs to attempt to fix.
choose AppleSoftwareUpdate.msi
c. Once it is done, then reinstall apple program updater using
AppleSoftwareUpdate.msi
Finally it should install since the Microsoft tool appraently fixed corrupted installation files in your registry for this application.
(Please note: that I also disabled any apple related services such as BONJOUR or IPOD DEvice RUN: services.msc to get there - although this man not be necesarry.)
Hence Launch this APPLE UPDATE SOFTWARE (Click the ICON in your Start menu) it should list ITUNES
select ITUNES from here and it will update.
KEY HERE is to ONLY UPDATE APPLE Stuff via the APPLE SOFTWARE UPDATE program. If that program is not working fix it. Then Bingo.
I am sorry to see folks having this problem for weeks.
APPLE, Spread the word. PC's can get corruption in the registry on your product should the update be stopped or computer shut off during an update. etc... Please improve your software updater program to check for invalid registry upon launching the app. This will prevent people thinking it is an APPLE issue. It appears to be a problem on your PC's registry settings for the APPLE Software update.
Bruno Ricci -
System errors once installed iTunes 7.0.1 w/Apple Software Update
For more information see http://www.eventid.net/display.asp?eventid=61&source=SideBySide
Log: System
Type: Error
Event: 61
Time: Oct 8 2006 5:38PM
Source: SideBySide
Category: None
Username: N/A
Computer: OFFICE4
Description: Syntax error in manifest or policy file "C:\Program Files\Apple Software Update\Plugins\EXEInstallPlugin.dll.Manifest" on line 2.
PC Windows XP Pro 512 mb ram, 40 gig hard drive, dvd burning drive
How do you fix this error
Chrisb noir
so i have gone and disabled it on my computer so let me know when get a solution and i searched on my comuter and nothing came up on sidebyside i can send you the page wiht all the info from event id.net
HERE IT IS SEE IF ANY OF THIS HELPS
Ken Powers (Last update 9/25/2006):
One additional note regarding Max Ustinov's comment:
If you have multiple instances of SQL Server, you will need to repeat this process for each instance. For example, I have a default instance and a named instance. I must add the appropriate permissions to the bin folder of each instance. The folder for the default instance is the same one Max showed us:
C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin.
The folder for the named instance is:
C:\Program Files\Microsoft SQL Server\MSSQL.4\OLAP\bin.
The folder requiring the permissions will be shown in the event regarding "msmdctr90.DLL".
Max Ustinov (Last update 9/10/2006):
I had 2 instances of this event in a row on a SQL 2005 Server. The first error stated "Resolve Partial Assembly failed for Microsoft.VC80.CRT.mui. Reference error message: Access is denied". The second error immediately after said "Generate Activation Context failed for C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdctr90.DLL. Reference error message: Access is denied". These errors may also be accompanied by event 1008 and 1023 from source Perflib.
I found that these errors are caused by the "Performance Logs and Alerts" service if it runs as "Network Service”, which is a member of "Performance Log Users" local user group. Although the individual DLL permissions are set, this group does not have enough permission to SQL AS bin folder. To fix this problem, for the "Performance Log Users" local user group, modify or add "List Folder Contents" permissions in the following folder:
C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin.
Mihai Andrei (Last update 8/15/2006):
According to Microsoft, there are three possible causes:
1.The component or manifest depends on another program or component that is not installed.
2.The manifest contains XML content that is not valid.
3.The user does not have the correct permissions.
See MSW2KDB for solutions to this problem.
This event occurs when you install SQL Server 2005 on a computer that is running the original release version of Windows XP, because SQL Server 2005 requires the GetSystemTimes function. The GetSystemTimes function is included in Windows XP Service Pack 1 (SP1) and in later Windows XP service packs. See M922669 for details on this situation.
This problem can occur when you have version 5.2.3790.2426 or a more recent version of the Winlogon.exe program installed. See M914061 for a hotfix applicable to Microsoft Windows Server 2003.
This problem occurs because the run-time libraries are not installed on the Microsoft Dynamics CRM server. The applications that use side-by-side libraries cannot run without the run-time libraries. See M923014 to resolve this issue.
John Goulden (Last update 12/19/2005):
This event occurs in conjunction with EventID 32 from source SideBySide and it is caused by an application that was not packaged with all of the necessary runtime files. In my case this was caused by the Logitech SetPoint software and was solved by getting the appropriate C++ 2005 Redistributable Package.
Ionut Marin (Last update 7/4/2004):
When you start the Date and Time tool in Control Panel in Microsoft Windows Server 2003 64-Bit Edition, the Date and Time Properties dialog box may not display the date and time correctly. See M841082 for a hotfix applicable to Windows Server 2003 64-Bit Edition.
PC Windows XP 512 mb ram, 40 gig hard drive, dvd burning drive -
Can someone help?I'm tring to install itunes,but when I do I get an error. I't said (Old apple update can not be deleted) I tried to delete it manualy but still gettin the message. Any ideas?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time? -
I can not install the newest version of iTunes because of a file that can not be found. This is what I am seeing:(The feature you are trying to use is on a network resource that is unavailable. C:\Documents and Settings\Aubrie\Local Settings\Application Data\Apple\Apple Software Update\)
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
http://majorgeeks.com/download.php?det=4459
Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I am endeavouring to upgrade iTunes. The upgrade always stalls at a point where there is a need to access Apple Software Updater, which is reported as no longer being available on my network. In My Programs, I have a folder called Apple Software Updater, to which I can browse, but within which I cannot trigger any action. Instructions suggest uninstalling iTunes, then Quicktime, then Apples Software updater, at which the de-installation process stalls as it cannot be found, whilst being there. I am advised to seek Techical Support!
Any ideas, suggestions etc?
Regards
Hugh(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time? -
I am trying to update to iTunes 10 to us my new iPad, but I can not remove a corrupted? "apple software update" program... I can get everything else off, but due to "previous version" of software update it will not continue.
I stopped in to see one of the genius at the local store who referred me to "Windows Installer 4.5 Redistributable" (I am trying to install it on a Windows XP System)
The last version on iTunes on my PC was iTunes 7.
Thanks for your help,
Julia from WoodridgeUnfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
When I run the Apple Software update, it tells me that iCloud and iTunes have invalid signature and will not be downloaded. When I DL iTunes64setup.exe, the program will not start (there's a bar that flashes but nothing actually begins). I've done everything short of reinstalling Windows to fix this (system resore, unistalling all Apple products, taking down firewall, running Windows FixIt - which either won't find the problem or gives me an error saying that the troubleshooter cannot be downloaded at this time, going into the security features to allow programs without valid signatures, trying to install earlier versions of iTunes). It all started when I downloaded the Decemberists new album on my iPhone, and it wasn't downloading it properly so I connected it to my Dell, but some songs still wouldn't DL - also, the newest OS for my iPhone still won't install via WiFi - and so I uninstalled iTunes first, but nothing is helping. And I don't have any security issues (Norton has checked). Any ideas? I'm at my wit's end after 3 days of this. Thank you.
Ok, so after like 4 days of going through all these different issues, I figured out that several programs weren't downloading, and it was an issue with my wireless connectivity messing up the digital signatures, so if you plug in your comp to the modem and delete your temp files, it should start to work!
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I can't uninstall Apple Software Update.
In trying to uninstall ITunes, I was given a checklist from Apple Support to uninstall certain programs in a specific order. I need to reinstall ITunes, and they said that I needed to remove it first. I am running a Windows 7, 64 bit HP laptop. No program is removing this and it very specifically says to not remove them out of order.
Below are the instructions sent to me. (I tried to copy and paste. However, it doesn't look good, so I will include the link that Apple sent to me.)
Can someone please help?
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
Learn how to completely uninstall iTunes and its related software components from Windows Vista, Windows 7, or Windows 8.
In some rare instances, you might need to remove iTunes and related software components before reinstalling iTunes. If you're directed to reinstall iTunes by AppleCare, an article, or an alert dialog, you can do so by following the steps below.
If you're running Windows XP, see Removing and Reinstalling iTunes and other software components for Windows XP.
Media you've bought from the iTunes Store or songs you've imported from CDs are saved in your My Music folder by default. They won't be deleted by removing iTunes. Although it's highly unlikely that you'll lose any of your iTunes Library when following the steps below, first make sure that your iTunes library is backed up. See iTunes: Back up your iTunes library by copying to an external hard drive for more information.
If you have issues installing iTunes, try the options outlined in Issues installing iTunes for Windows.
If you've received errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes, QuickTime or Apple components for Windows.
Steps
Remove iTunes and related components from the Control Panel.Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.To remove the components:
Quit the following programs if they are running:
iTunes
Apple Software Update
Windows 8: Click File Explorer > Settings > Control Panel.
Windows Vista or Windows 7: From the Start menu, click Control Panel.
In Control Panel, click "Uninstall a program." The Programs and Features Control Panel will open.
Alternately, if you don't see "Uninstall a program," click Programs and Features.
Select iTunes.
Click Uninstall.
On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.
When asked if you would like to remove iTunes, choose Yes.
After the uninstallation is complete, don't restart your computer if you're prompted.
If you see other iTunes entries in the list, remove them by repeating steps 4–6.
Using steps 4–6, also remove all instances of:
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Restart your computer.
Make sure that iTunes and its related components are completely uninstalled.In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases, files might be left behind. After following the steps above, confirm that the following files and folders have been removed. If any are left, remove them.
C:\Program Files\Bonjour
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files\Common Files\Apple\Apple Application Support
C:\Program Files\Common Files\Apple\CoreFP
C:\Program Files\iTunes\
C:\Program Files\iPod\
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
If you have a 64-bit version of Windows, confirm that the following folders have been removed:
C:\Program Files (x86)\Bonjour
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
C:\Program Files (x86)\Common Files\Apple\CoreFP
C:\Program Files (x86)\iTunes\
C:\Program Files (x86)\iPod\
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
To remove these files:
Windows Vista or Windows 7: From the Start menu, select Computer.
Windows 8: Click File Explorer.
Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
Open the Program Files folder.
Right-click the Bonjour folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the iPod folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
Right-click the iTunes folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Open the Common Files folder.
Open the Apple folder.
Right-click the Mobile Device Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the Apple Application Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the CoreFP folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
If you're running a 64-bit version of Windows, continue with step 12. Otherwise, skip to step 23.
Windows Vista or Windows 7: From the Start menu, select Computer.
Windows 8: Click File Explorer.
Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
Open the Program Files (x86) folder.
Right-click the Bonjour folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the iPod folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
Right-click the iTunes folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Open the Common Files folder.
Open the Apple folder.
Right-click the Mobile Device Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the Apple Application Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the CoreFP folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
From the Start menu, select Computer.
Open Local Disk (C:) in Computer, or whichever hard disk your operating system is installed on.
Right-click the Recycle Bin and select Empty Recycle Bin.
Reinstall iTunes and related componentsAfter verifying that iTunes is completely uninstalled, restart your computer. Then download and install the latest version of iTunes.If the issue persists, look for more information on the iTunes Support page, including help with specific messages.
iPodService.exe Alert
Follow these steps if the message "Cannot delete iPodService.exe: It is being used by another person or program" appears when you try to delete the iPod folder.
Make sure that iTunes and the iPod Updater utility aren't open.
Press and hold Control-Alt-Delete.
Select Start Task Manager.
Click the Processes tab.
Locate the iPodService.exe in the list.
Click iPodService.exe and choose End Process.
Quit the Task Manager.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jan 30, 2015For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases. Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2 -
Okay since last apple software update my safari will not open youtube,yahoo or google
Okay since last apple software update my safari will not open youtube,yahoo or google, an error message comes up saying safari cannot connect to the server. Can anyone help me with this please?
Hi Joshua ..
Check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to: Open in 32 bit mode is selected, deselect, quit then relaunch Safari to test.
If that wasn't the issue, try using OpenDNS.
Use OpenDNS for better speed, more security, prevents the, "can't connect to server" issue, includes anti phishing filters, prevents browser re directs, and it's free.
Open System Preferences / Preferences then select the Network tab. Click the Advanced tab then click the DNS tab.
Click +
Enter these addresses exactly as you see them here.
208.67.222.222
Click +
208.67.220.220
Then click OK.
More about OpenDNS here.
Topic : Manually provided DNS server addresses are higher priority than DHCP's -
ITunes won't open ; Apple software update error
When I double click iTunes, the computer thinks briefly (hourglass) then does nothing. iTunes won't load.
QuickTime Player opens fine.
But Apple Software Update now gives me a strange error message.
Anybody know how to interpret it? Might it be linked to my iTunes not loading?
The procedure entry point
?CreateProductsFromXML@CSUCatalogObject@@QAEXP6AIPAXIIJ@Z0IV?$CStringT@_WV?$StrT raitMFC@_WV?$ChTraitsCRT@
_W@ATL@@@@@ATL@@@Z could not be located in the dynamic link library SoftwareUpdateFiles.dll.I'm having similar issues on PC Windows Ultimate 7 32bit. Husband tells me iTunes updated last night on both his and my laptops (same OS), without asking for confirmation, which I thought was unusual. Tried opening iTunes various times today and no response. Restarted and still no improvement.
Tried repairing and uninstalling iTunes, very slow and glitchy but eventually seemed to have got rid of the software. Downloaded most recent installer link from Apple website and attempted reinstall, but it didn't get past the empty-barred status window.
Aborted and found an old installer from earlier back-up - version 10.2 something. Install appeared to run smoothly but I still can't actually open iTunes.
Any help appreciated as we now have two laptops that won't shut down properly (seems they think iTunes is still running, even though we can't access it or close it in Task Manager), 2 iPhone 4s and an iPad that we can't use properly!
Apple....are YOU listening?! -
When i try to uninstall Apple software update it brings up a message saying "There is a problem with this Windows installer package. A program requirement for this install to complete could not be run. Contact your support personnel or package vendor." I believe i have Windows VISTA. Yes i know its old but i have not had the money or time to update.
I just want itunes installed properly so i can use it for when i have my new phone. please please help i have tried everything it seems like !For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Not able to access Itunes store anymore. Just quit working for no reason. I've tried deleting Itunes and related components from the Control Panel, but when I try to remove Apple Software Update, I get a message that states "There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor". Not sure what this message means. Am I suppose to contact Apple ? What is meant by package vendor ?
Apparently it's an itunes issue. I just tried to update and got the same issue. Called att to activate my iphone 4s and they say they can do the swap but apple is telling them itunes is down atm. So will have to wait
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