Disable ASA Clientless VPN Application Customization Help File

I am trying to completely disable ASA Clientless VPN Applications help files. Is there a way to do this?

Windows 8 clientless SSL VPN is officially supported as of 9.0(2) and 9.1(2) codes:
Clientless SSL VPN: Windows 8 Support: http://www.cisco.com/en/US/docs/security/asa/asa91/release/notes/asarn91.html
Maybe upgrading your code will fix it...
Patrick

Similar Messages

CISCO ASA Clientless VPN Host Scan

Hi All
We open up Internet Explorer 8 on local PC, then we are connecting using clientless vpn to a CISCO ASA 5520 8.0(4), we are getting an issue with the local internet explorer browser closing after 20 mins. The content accessed from the VPN is still available but all local Internet Explorer processes are terminated.
When i look at the hostscan.log i get TOKEN_SUCESS followed by TOKEN_LOGGEDON for the first 20 mins. After 20 minutes i get TOKEN_INVALID followed by the browser kill command which is closing internet explorer. This is effecting all users. If i close the SSL VPN completly the same issue occurs after exactly 20 mins. The session below was started at 14:23:34 and we recieve TOKEN_LOGGEDON at 14:45:50 but TOKEN_INVALID at 14:46:50.
Hope someone can help?
Ian
Host Scan.Log:
[Tue Oct 09 14:45:50.296 2012][libcsd][info][asa_parse_dap_response] parsing DAP response.
[Tue Oct 09 14:45:50.296 2012][libcsd][debug][asa_parse_dap_response] TOKEN_LOGGEDON
[Tue Oct 09 14:45:50.296 2012][libcsd][debug][asa_parse_dap_response] no scan interval, defaulting to 60 sec.
[Tue Oct 09 14:45:50.296 2012][libcsd][debug][cache_cleaner_check_browsers] cache cleaner enabled, verifying browser is still open.
[Tue Oct 09 14:45:50.343 2012][libcsd][debug][run_loop] sleeping for 60 seconds.
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][run_loop] awake.
[Tue Oct 09 14:46:50.349 2012][libcsd][all][scan] performing scan.
[Tue Oct 09 14:46:50.349 2012][libcsd][info][process_system_scans] scanning system...
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][update_file] updating file (C:\Users\REMOVED\AppData\Local\Cisco\Cisco HostScan\lib\libdesktop.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][verify_file] verifying file: C:\Users\ REMOVED \AppData\Local\Cisco\Cisco HostScan\lib\libdesktop.dll
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][verify_file] file has been verified: (C:\Users\ REMOVED \AppData\Local\Cisco\Cisco HostScan\lib\libdesktop.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] path not absolute, file signature not checked (kernel32.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] attempting to load library (kernel32.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] library (kernel32.dll) loaded
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_os] os (Windows 7) version (Service Pack 1) arch (x64) proclevel (unknown)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_location] location (REMOVED)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_csdtype] csd protection (cache cleaner)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_csdtype] csd version (3.5.841)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_hostname] hostname (REMOVED)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (135)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (445)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (3389)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (5500)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (6051)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (6129)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (47002)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (47006)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (47007)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (49152)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (49153)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (49154)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (49175)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (49179)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (49184)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (9089)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (139)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (123)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (500)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (4500)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (5355)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (6004)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (64000)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (64246)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (1900)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (50907)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (53973)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (56922)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (57555)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (57906)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (59441)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (60837)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (60919)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (63966)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (64019)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (64955)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (65202)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (137)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (138)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (1900)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_openports] found open port (60918)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_macaddrs] found MAC addr (6431.5034.738f)
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][scan_system_applications] No removable applications installed.
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][cert_init] initializing certificate subsystem ...
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][cert_init] mozilla cert store enabled
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][cert_init] capi cert store enabled
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][moz_init] initializing mozilla certificate module...
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] path not absolute, file signature not checked (kernel32.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] attempting to load library (kernel32.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] library (kernel32.dll) loaded
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][reg_open_key] checking 32-bit registry hive: SOFTWARE\Mozilla\Mozilla Firefox.
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][moz_init] unable to load mozilla libs.
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][moz_init] initializing mozilla certificate module... failed
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][moz_free_api] not initialized
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][moz_free_api] not initialized
[Tue Oct 09 14:46:50.349 2012][libcsd][warn][cert_init] failed to initialize mozilla certificates
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] path not absolute, file signature not checked (Crypt32.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] attempting to load library (Crypt32.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] library (Crypt32.dll) loaded
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][cert_init] initializing certificate subsystem ... done
[Tue Oct 09 14:46:50.349 2012][libcsd][warn][cert_get_user_certs_prop_list] mozilla certificates not initialized.
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][cert_free] de-initializing certificate subsystem ...
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][cert_free] de-initialization of capi certificated completed.
[Tue Oct 09 14:46:50.349 2012][libcsd][debug][cert_free] de-initializing certificate subsystem ... done
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_file_verify_trust] verifying file trust (C:\Users\ REMOVED \AppData\Local\Cisco\Cisco HostScan\lib\libdesktop.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] path not absolute, file signature not checked (Wintrust.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] attempting to load library (Wintrust.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] library (Wintrust.dll) loaded
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] file signature verified(C:\Users\ REMOVED \AppData\Local\Cisco\Cisco HostScan\lib\libdesktop.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] attempting to load library (C:\Users\ REMOVED \AppData\Local\Cisco\Cisco HostScan\lib\libdesktop.dll)
[Tue Oct 09 14:46:50.349 2012][libcsd][info][hs_dl_load] library (C:\Users\ REMOVED \AppData\Local\Cisco\Cisco HostScan\lib\libdesktop.dll) loaded
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB958830)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2425227)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2479943)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2491683)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2503665)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2506014)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2506212)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2507618)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2509553)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2510531)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2511455)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2518869)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2532531)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2533552)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2534111)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2536275)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2536276)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2539635)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2544521)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2544893)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2552343)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2556532)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2560656)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2564958)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2567680)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2570947)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2572077)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2579686)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2584146)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2585542)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2588516)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2598845)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2618444)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2618451)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2619339)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2620704)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2620712)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2631813)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2633952)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2639417)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2641690)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2644615)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB2656356)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB958488)
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][scan_system_hotfixes] detected hotfix: (KB976902)
[Tue Oct 09 14:46:50.895 2012][libcsd][info][process_host_scans] scanning environment...
[Tue Oct 09 14:46:50.895 2012][libcsd][info][process_inspector_scans] scanning for security software...
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][process_inspector_scans] no inspector list items.
[Tue Oct 09 14:46:50.895 2012][libcsd][info][scan_perform_scan] scanning complete.
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.os.version="Windows 7"
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.os.servicepack="Service Pack 1"
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.os.architecture="x64"
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.os.processor_level="unknown"
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.policy.location=" REMOVED "
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.device.protection="cache cleaner"
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.device.protection_version="3.5.841"
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.device.hostname=" REMOVED "
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.device.port["135"]="true"
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.device.port["445"]="true"
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.device.port["3389"]="true"
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.device.port["5500"]="true"
[Tue Oct 09 14:46:50.895 2012][libcsd][debug][get_data] endpoint.device.port["6051"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["6129"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["47002"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["47006"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["47007"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["49152"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["49153"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["49154"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["49175"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["49179"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["49184"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["9089"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["139"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["123"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["500"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["4500"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["5355"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["6004"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["64000"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["64246"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["1900"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["50907"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["53973"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["56922"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["57555"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["57906"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["59441"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["60837"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["60919"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["63966"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["64019"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["64955"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["65202"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["137"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["138"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["1900"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.port["60918"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.device.MAC["6431.5034.738f"]="true"
CERTIFICATE INFO REMOVED
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB958830"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2425227"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2479943"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2491683"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2503665"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2506014"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2506212"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2507618"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2509553"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2510531"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2511455"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2518869"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2532531"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2533552"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2534111"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2536275"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2536276"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2539635"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2544521"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2544893"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2552343"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2556532"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2560656"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2564958"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2567680"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2570947"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2572077"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2579686"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2584146"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2585542"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2588516"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2598845"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2618444"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2618451"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2619339"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2620704"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2620712"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2631813"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2633952"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2639417"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2641690"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2644615"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB2656356"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB958488"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][get_data] endpoint.os.hotfix["KB976902"]="true"
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_setpeer] setting peer
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_setpeer] setting l2 peer: (REMOVED)
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_setpeer] setting peer done. peer = REMOVED, referrer = REMOVED
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][asa_post_dap] sending results to: (REMOVED /+CSCOE+/sdesktop/scan.xml?reusebrowser=1)
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_setcookie] setting cookie
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_setcookie] setting cookie: (sdesktop=70E341AC00B5735F069D5FFE)
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_addheader] adding http header
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_addheader] adding http header: (Cookie: sdesktop=70E341AC00B5735F069D5FFE)
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_addheader] adding http header done
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_setcookie] setting cookie done
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_setredircount] setting redirects
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_setredircount] setting redirects: (10)
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_setredircount] setting redirects done
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][asa_post_dap] sending results to: (REMOVED /+CSCOE+/sdesktop/scan.xml?reusebrowser=1)
[Tue Oct 09 14:46:50.911 2012][libcsd][debug][hs_transport_post] posting data
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][process_response_headers] processing http response headers
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][process_response_headers] getting http headers from l2
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][process_response_headers] getting http headers headers from l2 done
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][parse_response_headers] parsing http headers
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][dump_http_headers] --- Http Response Headers ---
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][dump_http_headers] HTTP-Version: 1.1
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][dump_http_headers] Status-Code: 200
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][dump_http_headers] Cache-Control: no-cache
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][dump_http_headers] Connection: Keep-Alive
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][dump_http_headers] Date: Tue, 09 Oct 2012 13:46:50 GMT
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][dump_http_headers] Pragma: no-cache
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][dump_http_headers] Transfer-Encoding: chunked
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][dump_http_headers] Content-Type: text/xml
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][dump_http_headers] Server: Cisco AWARE 2.0
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][dump_http_headers] --------------------
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][parse_response_headers] parsing http headers done
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][process_response_headers] processing http response headers done
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][hs_transport_post] posting data done
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][asa_post_dap] results sent to (REMOVED).
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][hs_transport_get_data] getting data
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][hs_transport_get_data] --- http data ---
todo
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][hs_transport_get_data] getting data done
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][hs_transport_get_data] getting data
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][hs_transport_get_data] --- http data ---
todo
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][hs_transport_get_data] getting data done
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][asa_post_dap] headend response: (<?xml version="1.0" encoding="ISO-8859-1"?>
<hostscan><status>TOKEN_INVALID</status></hostscan>
[Tue Oct 09 14:46:50.926 2012][libcsd][info][asa_parse_dap_response] parsing DAP response.
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][asa_parse_dap_response] TOKEN_INVALID
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][asa_parse_dap_response] no scan interval, defaulting to 60 sec.
[Tue Oct 09 14:46:50.926 2012][libcsd][debug][browser_restore] restoring browser settings.
[Tue Oct 09 14:46:50.957 2012][libcsd][info][browser_kill] killing browser: iexplore.exe with pid (2400)
[Tue Oct 09 14:46:50.957 2012][libcsd][info][browser_kill] killing browser: iexplore.exe with pid (6944)
[Tue Oct 09 14:46:50.957 2012][libcsd][info][browser_kill] killing browser: iexplore.exe with pid (2396)
[Tue Oct 09 14:46:50.957 2012][libcsd][info][browser_kill] killing browser: iexplore.exe with pid (1436)
[Tue Oct 09 14:46:50.957 2012][libcsd][info][browser_kill] killing browser: iexplore.exe with pid (532)
[Tue Oct 09 14:46:50.957 2012][libcsd][debug][restore_ie_history] restoring IE history.

Windows 8 clientless SSL VPN is officially supported as of 9.0(2) and 9.1(2) codes:
Clientless SSL VPN: Windows 8 Support: http://www.cisco.com/en/US/docs/security/asa/asa91/release/notes/asarn91.html
Maybe upgrading your code will fix it...
Patrick

Headstart Help file generation

We're using designer 2.0.24.2.0 with headstart 5.0.2, I've generated an MSHELP file which runs fine standalone. But when I try and run it from a generated form I receive the message 'Type of Help system is unknown'.
I've traced the error and it's coming from a function get_help_type that's defined within the qms_core.pll supplied library. It appears that the global..qms$app_help_type has not been initialized/defined.
Can someone tell me where this global, should correctly be initialized or to the documentation that details where this global's created.
The preferences are all correct for the MSHELP help type both at application and module level.

Thanks - I've tried this and it solves the problem
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by Headstart Team:
Mike,
In your application library, in the qms$init_application procedure, you should have a line of code something like the following.
qms$application.set_help_file
('<help file name>','MSHELP');
It sounds like you are missing this line.
Also, you might consider upgrading to Designer 2.1.2 and Headstart 2.1.2.0.2. (Available for download from OTN). There are quite a few bugs fixed in the new versions.
Regards,
Lauri<HR></BLOCKQUOTE>
null

Clientless VPN remote file explorer

I'm hoping this is a simple one. I recently upgraded our ASA 5505 to 9.1.(1). We have several users that use the clientless VPN from their home systems, and require access to file shares. I was hoping that the Remote File Explorer listed in the release notes would be an improvement, but I can't seem to find it. Customizing the Portal, I've enabled "File Server Shares" under applications, but enabling/disabling it seems to do nothing. "Network drives" is the same old interface. File Server Entry and Browsing are enabled. I've also checked the plugins downloads, but I don't see anything that looks right. What am I missing?

You need to know the IP address of the server on the other side of the VPN.
Network auto-discovery protocols tend to not work over VPN connection (generally you don't want the overhead of the discovery protocols going over the VPN link).
Once you know the IP address of the server, though, you can mount that server via the Finder's Go -> Connect to Server. Once logged into the server you should be able to use the normal Finder actions to navigate the network share.

Crash on search function for HTML Help file (.chm) when connected to a Visual C++ application

Crash on search function for HTML Help file (.chm) when
connected to a Visual C++ application
I use the RH_ShowHelp API command to connect a HTML Help file
(.chm file generated by RoboHelp Word X 5) to my Visual C++
application. My application is able to call up this HTML help file
in context-sensitive mode and everything is working great in the
Contents and Index panels EXCEPT when I click on List Topics (after
I enter a KEYWORD for search) in the Search panel.
I got an error that said “Unhandled exception in
xxxx.exe.(HHCTRL.OCX):0xC00000FD: Stack overflow”
I am able to execute this .chm file by itself and the search
function works well in this case. I am using HHActiveX.dll that is
created on 2/23/04. Is this the correct version?? Any advice what
to do here??

Hi agschin and welcome to the RH forums. The hhactivex.dll
file is not used by the search function so you can rule that our.
Have you tried recompiling and seeing if the problem still happens?
You can also start the Bug Hunter feature in RH - View > Output
View and then select the Bug Hunter button - and see if that throws
up any clues.

Heading style customizations not reflected in HTML Help file

I wanted to share a solution I found for a problem with heading styles. I am using RoboHelp 9 for Word with Office 2010 and generating an HTMLHelp .chm file. When I migrated from Office 2003 to 2010 and RoboHelp 8 to 9, I customized the RoboHelp.docm template file to change the heading styles to have an orange border line over the header. (I had made the customizations in RH 8 for Word, but couldn't transfer the customization to the new template, so I did it by hand). The border line came out black in the header file in most of my topics in the .chm help file. I found one Word doc had topics with the orange line displayed correctly in the help and discovered that that heading style had Style Type = Linked, so I went to each of my Word docs and changed my Heading 1 style to use that style type and it fixed it for all my heading styles.
In Word 2010, you can change this from the Home tab, Styles ribbon. Rt-click on the Heading 1 style and choose Modify. In the Modify Style dialog set Style type to Linked (paragraph and character).

Thanks for sharing!
Greet,
Willam

Please help: Example how to peploy application from jar file step by step

Please help: Example how to peploy application from jar file step by step.
All help appreciated
Mike

Thanks I will try these links
Mike
"Slava Imeshev" <[email protected]> wrote:
Hi Mike,
These links could be useful:
http://e-docs.bea.com/wls/docs61////adminguide/appman.html
http://e-docs.bea.com/wls/docs61////quickstart/quick_start.html
http://e-docs.bea.com/wls/docs61//////ConsoleHelp/application.html
http://e-docs.bea.com/wls/docs61///programming/environment.html
Regards,
Slava Imeshev
"Mike" <[email protected]> wrote in message
news:3ca0e94c$[email protected]..
Please help: Example how to peploy application from jar file step bystep.
All help appreciated
Mike

How to include help file in application

Hello,
i developed an application using java swing. i need to include help file in my application. How to include it?
Thanks,
Sri

Hi Sri,
Use Java Help....
There is some thing called as Help set. In a button action listener u have to call that.
HelpSet helpSet = getHelpSet("path");
HelpBroker helpBroker = helpSet.createHelpBroker();
CSH.setHelpIDString (jButton,"filename");
jButton.addActionListener(new CSH.DisplayHelpFromSource(helpBroker));
Regards,
Kumar

Integrating Help files in Web Dynpro Application

The requirement is : To give context specific help for each fields..
Description:The requirement is to provide context specific help..for each field that would appear on dynpro screen..
Now what that means is.. for each field on the screen...there will be a "?" icon next to it..when the user clicks on that "?" icon...a small pop-up type of information. box should come up...displaying the text corresponding to that field..this u might of seen on some of the web sites...or microsoft applications..
       No we have to store the help files..in some proper place either KM...or anywhere...and maintaining the relationship between the field and it's corresponding help file.One of the option for this is to use microsoft help tool which creates files in the .chm format and then use these files for our purpose.
       So can anyone please guide me what's will be the best way to achieve my purpose .chm files where i the help files will be stored and how they can be accessed in Web Dynpro Application.If u have any good suggestion apart from using .chm files then please suggest me.Please try to give a detailed solution.
     Any direction will be appreciated even if just to the proper place for a forum post of this nature or documentation
that will send me down the right path.

Hi Candace, thanks for your time!
Nothing is "clickable".... as in, nothing will is hyperlinked to each individual file....
In my settings for items in this region, I have chosen mime type image, Image or Display Name Link, and when updated as attributes....
All that appears for each item/file is Image or Display Name and item updated info, though neither of which is clickable, or hyperlinked.....
Arrrrrghhhh..........

How to integrate help files to Oracle applications?

Dear sir,
I am develping a software based on Oracle forms. my questions
are:
can I integrate help files created with Robohelp inside the
software??
what is the best output type that suites my application??
if you got what I mean, I need the user of my software to be
able to view help files of the current form he/she is using not the
whole help files. as I read the robohelp help files this is called
Context-sensitive help, deos it work in my case??
thanks

Hello Ahlam,
Welcome to the forum.
Check the articles in
this
LINK which may give you the insite you require.
Hope this helps
Brian

HP preloaded software error 1311 for Adobe XI application library or file for Help missing

Operating system HP2011s/x, Pavilion P7-1026b, PC Desk/ Windows 7 w/64 bits w/PC bundle. Preloaded Adobe XI software from HP not working properly the pop-up errors are as follows:
(1) Error 1311 (2) verify operation failure (3) a required application library or file for Help is missing. Please, need help in correcting. Thanks.

Please download and install the free Abode Reader XI from Adode's website by clicking on this "Adobe Reader XI (11.0.03) Download" link. This will provide you with a slightly newer version than what was previously install on your computer.
Additionally, it is in your best interest to create your personal set of HP Recovery Discs before a major disaster occurs with your computer. Please see "Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 7)" for instructions on create either Recovery Discs or USB Recovery media, if given the option.
Please send KUDOS
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Dynamically loading help file from standalone application

Hello All;
I have written into my VI an option to load a help file (.chm) from my main application using the 'Open URL in Default Browser.VI'. When I am in Development Mode, this works perfectly. However, after I have compiled my VIs into an executable, this no longer works (i.e. nothing loads). I am wondering if since the CHM file is not a default LabVIEW VI/LLB if this is where my problem is? I have attached a BMP which shouls what I am doing.
I did manage to get the CHM file to install with my application, but as mentioned, it will not load. I have also attached a bitmap showing my build properties for this.
Any assistance would be greatly appreciated. Thanks.
DJH
Attachments:
Loading CHM Files.zip ‏28 KB

The change required for path information is really not all that hard to understand. If you use something like Current VI's Path, it will return c:\folder\example.vi. When an exe is created, each VI is put into the exe which is really a type of llb file. To prove this, just change the extension to llb and you can view the contents just like like any other llb file. Then the Current VI's Path will return c:\folder\application.exe\example.vi. So, the extra strip path is required to get the folder name. Using the application property App.Kind in your program allows the same program to work in the development mode ans as an exe. It would be difficult for the app builder to automatically add a strip path because it be next to impossible to know what the purpose of the Current VI's Path function is intended by the programmer. You can also simulate the behavior of the app builder by creating an llb and testing all of your path's there before doing the build. Also, by default, the app builder does create a \Data folder but when you do the build, you can change where certain files get installed to.
Message Edited by Dennis Knutson on 05-22-2006 08:44 AM
Attachments:
Strip Path.JPG ‏10 KB

I have imported a jpeg photo into iPhoto and cannot get the Places map to let me fix a position on the map. It remains disabled for my photo. Checking out the Help file has not given any solution.

I have imported a jpeg photo into iPhoto and cannot get the Places map tp show. I have tried the Help file and the information was not helpful. Can anyone give advice here?

I am using iPhoto 9.1.1. When I select thephoto, then Places I get the window (Places to lookup disabled). When I hit theInfo button I get the size an JPEG notification, and Faces and Key words. The “reverse” of thepicture shows a window with Rotate, Hide, Trash etc.
When I select Places, get the Google worldmap, and this case a pin on Sydney Australia showing that eighteen photos arecorrectly placed. I am unable to make the connection to San Francisco wherethis particular photo was taken on a very modern camera.
Regards,
Theogt

Which is the application help-files folder?

In which folder (full path) are (the various) application help-files -- those that are used by HelpViewer -- stored?

Most probably store them right in the application bundle. After all, this is what makes drag-n-drop installation possible. Applications do not need to have files all over the computer.

ASA Cannot access https device via Clientless VPN bookmark, site to site works fine

We've got two offices connected via an IPSEC tunnel. This site to site VPN works great, we can access our remote devices fine from a PC on either LAN at each office. The device's address is https://192.168.210.2
However, if we make a bookmark on the Clientless VPN for that same address the conneciton just times out if it has to go over the site to site VPN.
We plugged the exact same web enabled device on the local side of the VPN, put in a bookmark for its https address and it works fine. Its just remote bookmarks for devices on the other side of the tunnel do not work.
Looking at the debug log I see the request going out from the source to the destination on port 443 but nothing more. The NAT exemption etc are all right because people on the LAN have no problem accessing this device remotely with their browser.
I haven't been able to adequately describe this problem to find a matching Cisco example, anyone know how to fix this?

hi luis,
thank you for your reply. we've checked the smoothwall configuration, but couldn't discover anything which could cause this problem. we even tried replacing the sa520 with a draytek vigor router to set up an lan-to-lan vpn with the smoothwall. with the draytek in place we have no problems accessing the aforementioned servers, so it seems the issue is with the SA520.
what exactly do you mean by creating an ACL from the remote WAN to our LAN? i assumed you meant creating a firewall rule, allowing traffic from the remote device's public ip to our LAN. however, in that case i need to enter an ip address of a device in our LAN, or else i cannot save this rule. as a test i entered the ip address of my machine as the destination address, but am still unable to access the aforementioned servers.
here's how i set up the rule:
from zone: UNSECURE (WAN/optional WAN)
to zone: LAN
service: ANY
action: ALLOW always
schedule: (not set)
source hosts: Single address
from: public ip of one of the aforementioned servers
source NAT settings > external IP address: WAN interface address (cannot change this setting)
source NAT settings >WAN interface: dedicated WAN (cannot change this setting)
destination NAT settings > internal ip address: 192.168.11.123 (ip address of my machine)
enable port forwarding: unchecked
translate port number: empty
external IP address: dedicated WAN

Disable ASA Clientless VPN Application Customization Help File

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