Disable guided access

Question

Dear Helpdesk,
Guided access is enabled on my Iphone5 unintentionally. I found this only after upgrading my phone to iOS8. Since I do not have a password to disable guided access I am stuck. Kindly help.
Best Regards,
Babu

Answer 1

I cannot see where you can enable Guided Access unintentionally. See this information from the User Guide.
Guided Access
Guided Access helps an iPhone user stay focused on a task. Guided Access dedicates iPhone to a single app, and lets you control app features. Use Guided Access to:
Temporarily restrict iPhone to a particular app
Disable areas of the screen that aren’t relevant to a task, or areas where an accidental gesture might cause a distraction
Limit how long someone can use an app
Disable the iPhone Sleep/Wake or volume buttons
Turn on Guided Access.
Go to Settings > General > Accessibility > Guided Access, where you can:
Turn Guided Access on or off
Set a passcode that controls the use of Guided Access and prevents someone from leaving a session
Set whether other accessibility shortcuts are available during a session
Start a Guided Access session.
After turning on Guided Access, open the app you want to run, then triple-click the Home button. Adjust settings for the session, then click Start.
Disable app controls and areas of the app screen:
Draw a circle or rectangle around any part of the screen you want to disable. Drag the mask into position or use the handles to adjust its size.
Enable the Sleep/Wake or volume buttons:
Tap Options below Hardware Buttons.
Keep iPhone from switching from portrait to landscape or from responding to other motions:
Tap Options, then turn off Motion.
Prevent typing:
Tap Options, then turn off Keyboards.
Ignore all screen touches:
Turn off Touch at the bottom of the screen.
Set a session time limit:
Tap Time Limit Options at the bottom of the screen.
Triple-click the Home button, then enter the Guided Access passcode, or use Touch ID.