Disable internal modem hardware?

Does anyone know how to disable the internal modem on a G5 Dual Processor? 10.4.8.
We use the fax modem to receive and send faxes but the fax software/hardware periodically crashes requiring a full restart of the server to be able to send/receive faxes again.
Bought an Apple USB modem in the hope that we could reboot the modem by unplugging, but, the server only answers the fax when the line is plugged into the internal.
Disabling the modem in System Preferences > Network does not seem to do it. Each time a fax is sent manually from the server itself, the server recreates the internal modem as a queue which can be found in the Printer Setup Utility. Shifting the phone cord from one modem to the other results in fax being answered only by the internal and not at all by the external.
Thanks

Open up the Extension Manager Control Panels & make sure every modem extension is disabled especially:
XMODEM Tool
Apple Modem Tool
iMac Modem Extension
Modem Scripts
Restart your computer.
If the above does not work, hopefully something in the following article will:
http://docs.info.apple.com/article.html?artnum=106871 Mac OS 8, Mac OS 9: Troubleshooting a Dial-Up/PPP Internet Connection.
If your computer system info is correct, then I strongly suggest that you purchase more RAM. As much as you can afford. 64mb is not enough to run OS 9.x sufficiently.

Similar Messages

Disable internal modem

Got an iMac 333 with a defective internal modem. Am now using an external modem but needed to upgrade OS from 8.6 to 9.2. Upgrade went fine and the modem worked. My friend called me and now has the same problem...the OS wants to dial-out using the old modem. We've disabled the extenstion to the old modem but the problem still exists.
I'm a pc tech but learning Mac stuff and would like to know how to disable the internal modem, that or pull the modem if it is in an expansion slot. And if by pulling the old modem will that force the OS to look at the external modem?
BTW- the OS sees the external modem
Thanks for your help

Open up the Extension Manager Control Panels & make sure every modem extension is disabled especially:
XMODEM Tool
Apple Modem Tool
iMac Modem Extension
Modem Scripts
Restart your computer.
If the above does not work, hopefully something in the following article will:
http://docs.info.apple.com/article.html?artnum=106871 Mac OS 8, Mac OS 9: Troubleshooting a Dial-Up/PPP Internet Connection.
If your computer system info is correct, then I strongly suggest that you purchase more RAM. As much as you can afford. 64mb is not enough to run OS 9.x sufficiently.

Faxing using internal modem

I just bought and installed an internal modem. I can see it in More Info/Modem information.
My Fax List shows "internal Modem."
But when I try to use the darned thing, it won't send. Sometimes it says "Fax held until 12:35pm" or such, or it says, "Fax cannot be sent."
(Phone line is working)
When I look at "Show Info" from Fax List, It says "Internal Modem," but "Host" and Driver Version are blank.
Here what I see in Modem Information:
Modem Model: Spring
Firmware Version: APPLE VERSION 0007, 7/31/2000
Country: 22 (United States, Canada, Guam, Hong Kong, India, Latin America, Philippines, Thailand)
Driver: com.apple.driver.AppleSCCSerial (v1.2.6)
Interface Type: Serial
SKU Name: UCJ
Modulation: V.90
Hardware Version: 6.0F
I'd love to be able to fax from my G4.
How the heck do I set it up and send a fax?

From my mac help topics (after hours of web searching...):
Try this solution:
1. system preferences>network>internal modem>ppp>ppp options>DISABLE this option:"Disconnect if idle for....minutes"
2. system preferences>network>internal modem>modem: if the chosen option is "apple...56k modem (v.92) CHANGE it to (v.90) from the pop-up menu.
May be you'll need to restart your mac.
on my Mac it WORKS!
(G4 Dual "mirror", 10.4.11, built-in apple internal modem, Internet connection with external cable modem, phone connection - digital)

Failed internal modem - cannon send faxs

The Apple eMac internal modem is a hardware device, which appears to have failed in my computer. The OSX hardware test facility found the modem but did not report whether it worked or not. Replacements are not available. I planned to fit an Apple external modem (sold in the Apple shop for $50) but the reviews posted there were mostly very negative, only one reported sending and receiving faxs successfully, although most problems were with internet connection.
Can anyone recommend a reliable external dial up modem? Is it straightforward to get it to respond to the fax button in the Appleworks Print Page. Does the eMac find the modem given that it will be connected to a USB port? Should I just settle for posting letters?
regards
Richard

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Internal Modem malfunctioning, can no longer connect to internet

At first the sound, dial town dissappeared, but could still connect. I started using another HD to boot 10.4 and the sound worked again connecting without problem. I had selected ignore dial tone in any case. Then no longer able to connect at all, soundwise I heard the number being dialed but with no audible dial tone, and no connection sounds whatsoever. When I select connect, there is a sort of quiet distorted sort of white noise before the computer dials the phone number which also sounds scratchy. Absolutely nothing, cannot connect.
I think the internal modem has died.
Any one else experienced this type of problem?
I have inspected the modem superficially. it looks OK, and the phone socket on the back next to the ethernet socket and there is no physical damage to the socket.
My phone line is OK.
Any help there?

Update on the problem.
The internal modem is definitely kaput. Using the same phone line connection and a Base Station Dual Ethernet's modem and an Airport Card I can connect without incident.
The internal modem was supplied by Apple Australia
Modem Information:
Modem Model: Dash2
Interface Type: USB
Modulation: V.92
SKU Name: Australia
Hardware Version: 1.0F
Firmware Version: APPLE VERSION 2.6.6
Driver: InternalUSBModem.kext (v2.6.6)
Country: B4 (United Kingdom)
I also booted up the Apple Care CD System Folder OS 9.1, System Profiler reports there is no Modem on board. The System Info in 10.4.9 reports the above information Dash 2 etc.
I tried to use it again this morning but there is no response from the modem.
How would I replace the internal modem here in Thailand?

Internal Modem icon in menubar carried over by migration, how to diable?!

Hi there! I've just upgraded from an iBook G4 12" (bought 3 weeks before the MacBook range was unveiled - typical!) to a MacBook Pro 15". As I was setting up the MBP, I used the firewire target disk mode and automatic migration to grab everything from my old machine to the new one. It worked wonderfully!
In fact, too wonderfully. haha. On my old iBook, I had the internal modem icon enabled in the menubar. Now on the MBP, it's still there - only there IS no internal modem, so I have no idea how to go about disabling it! When I click, the menu shows "Modem: Idle (dimmed) / Connect (dimmed) / Open Network Preferences". Any ideas? I'd really appreciate it!

Click on the icon with the Command key held down, and drag it out of the menu bar.
(23997)

HOW TO SEND FAX THROUGH INTERNAL MODEM

Hi,
I am trying to use my computer to send a recieve faxs. I am connected to the internet via infar red port. And I am under the impression I can use my internal modem to send and receive faxes.
I have hooked the phone socket to internal modem input on my Lap top and have tried many times to send and receive but it says my modem is not set up.
Looking in prefs it is not set up, but it wants a telephone number for dial up.
I have broadband so have no idea about a telephone number for dial up.
Is there a way to set the modem up to receive and send faxes and still be connected to broadband internet?
Hope you can help,
Jamie

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Where are the internal modem drivrs?

I have just erased and re-installed from the system CD's (10.3.5). System Profile shows the modem but no drivers. I tried looking at the custom install options, but no modem drivers there.
My wife's iMac G5 has a modem with requisite drivers.
A search on 'modem' shows the modem scripts in the system library.
Network Preferences does not show the modem.
Searching the Apple site for internal modem does not yield anything for the iMac G5.

This is the information that shows for my RevA under modem:
Modem Model: Jump
Interface Type: I2S
Modulation: V.92
Hardware Version: Version 1.0
Driver: MotorolaSM56K.kext (v1.3.3)
Country: B5 (United States, Latin America)
Which model do you have?
Have a look at this:
Get the latest software
"Under certain circumstances, your modem may need a software update in order to work. If you have an Apple built-in modem, be sure you have the latest update for the version of Mac OS X that you are using, and that you have installed any applicable modem updates for your computer model. Search Apple Downloads using the word "modem" and the model name of your computer. If you have a third-party modem, check the manufacturer's website for possible modem script, driver, or firmware updates."
It's from an Apple KB article.
Miriam

OS 10.4.11 can find my internal modem, why can't OS 10.5 find it?

My G4 meets all the technical specs to run OS 10.5.
PowerPC G4 (2.1) running at 933 MHz with 512 MB of memory.
And OS 10.5 installs without a hitch. But it can't locate my internal modem!
And, yes, for the duration of my unemployment, my internal dial-up modem is my only access to the Internet, and to System Updates, and little things like that.
Here are the specs on my internal modem:
Apple Modem V.90 "Spring" Serial
Hardware Version: 7.0F
Firmware: Apple Version 0007, 7/31/2000
Driver: com.apple.driver.AppleSCCSerial (v1.3.0)
I have looked for firmware and driver updates, but perhaps I missed something.
I feel like y'all have been Raptured, and I have been Left Behind!

Good thinking, Mr. Paycheck! (And thank you for your interest in this admittedly behind-the-times technical glitch.)
I inherited my OS 10.5 Install DVD from my folks, who also ran a PowerMac G4. It's the original Install 10.5.0 DVD, rather than an upgrade disk, I think. (But I will double-check with them, to ascertain that.)
The DVD is unscuffed, and verifies itself just fine. But, as you point out, maybe the DVD was composed with a different iota of hardware in mind. Does Apple do that? Does it make commercial sense to print up a different 10.5 disk for, say, a G4 with a different internal modem?
The Apple moves in mysterious ways.

OS 10.4.9 = internal modem stopped functioning !

After installing OS 10.4.9 (combo update) my internal modem doesn't function!
my Modem Model: Jump
Interface Type: I2S
Modulation: V.92
Hardware Version: Version 1.0
Driver: MotorolaSM56K.kext (v1.3.4)
Country: B5 (United States, Latin America)
Automatic answer stopped working after installing the 10.4.9 update!
When booting from 10.4.8 (another HD) everything is working great.
I do hope Apple is going to fix that SOON!

Hi Shefi Yishal;
Yes, you are correct. What I was referring to was your final comment which seemed aimed at Apple. I just want to let you know that they don't monitor this forum for problem. they expect the problems to be sent to them directly by way of the feedback link I was referring to in my post.
As to your original problem, I am sorry I am not able to be of much help because I have not had an internal modem for years now. Sorry.
Allan

Internal modem not detecting dial tone

I have an iMac G3 CRT 333MHz (Lime) which is having trouble connecting to my dial-up internet connection. I am fearing that my internal modem is 'burnt out', and am wondering if anyone out there has any additional troubleshooting tips, or any advice on purchasing a new external modem.
The trouble started after a lightning storm, which also disrupted internet connections for my roommate's PC (I don't know exactly how he fixed his, but he is connected via a DSL modem and says he simply restored some modem drivers). I have noticed, however, that he removed his 56k modem...
When I attempt to dial-up from my Mac, I get a message stating "Modem did not detect a dial-tone or the line is currently in use..." I have checked and double checked that the phone line does indeed have a dial tone, and tried connecting through through various outlets throughout the house. I've disconnected all other phone hardware (except the DSL filters) and reached the same result.
I am currently running OSX (10.3.9), and also attempted to dial out after restarting in 9.2.2. (Same result). After that, I dug out my install CD and reinstalled 10.3 (same result)
From each OS, I've run system profiler and recieved no unusual information about the internal modem. The computer definitely senses that I HAVE a modem (Apple Vsn 0007-1,9/2/1998 v.90) That modem simply can't seem to detect the dial tone.
I have also confirmed my modem settings, tried checking and unchecking the 'sound' and 'wait for dial tone' boxes. My internet provider is NetZero, so I have attempted to dial in using their software, as well as directly through Internet Connect. All attempts return the same message. (and the NetZero account is still active, I have accessed it from two separate computers).
Any thoughts out there if there are any further settings or or software/OS variations I should try? Or are my suspicions valid that the storm somehow fried the modem (there were no power interruptions during the storm... only modem troubles)
My next step might be to find an external modem. I've not seen any Mac-compatible 56k modems in stores. There is a Apple USB Modem in the Apple store, but it requires OS 10.4.3 and a computer 'without a built-in modem', so I don't think that will help me. I've also considered using Airport to share my roommate's DSL connection, but I believe that my model of iMac is not airport compatible...
I also have a dead iMac in the closet (DV model) with a blown ethernet port, broken fan, and damaged hard drive. I'm not above cannibalizing either machine to get the other working until I can afford a new G5...
Any thoughts, suggestions, or shared experiences would be greatly appreciated!!

The only thing I can think of is to go in to the modem settings and choose ignore dial-tone. That way even if it's not getting a good tone the iMac will continue to try to connect. This is also important if you have a voice mail system that varies the dialling tone whne you have a message as I know that stops my father's Win98 box connecting to the Internet unless the equivalent option is checked.
You can update your email address to a current one here. If the Apple ID (i.e. the one you login with) is old don't worry that's pretty irrelevant.
mrtotes

Trouble with internal modem

Internal modem will not connect. I get a dialog message that states "pick up the phone and dial the number and when answered click OK and hang up phone." However, this does not connect me.
I purchased an exterior modem from Apple and it worked perfectly ONE TIME. On the second try the computer crashed --completely, could not force quit. Took computer to genius bar at Apple store, where a few things were tweaked. Went home and the external modem now gives me a message that it can not find a dial tone. Any suggestions?

as a guess, you could try booting the PowerBook from external hard drive with compatible OS on it to see if it's a software problem.
the fact that the PowerBook got frozen solid could mean a hardware issue, maybe USB port is flaky

Unable to send fax via internal modem

Until two days ago our internal modem was working fine we have been able to send faxes with no problem. I have ran disk first aid and repair, but the modem still is not able to send a fax. We have check the phone line and there is a dial tone up to the computer, but not dial tone in the computer. Is my modem dead or is there another way to fix the problem.
Thanks

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Faxing problems with internal modem in iBook

I have been trying to use Apples built in faxing capabilities. I use a cable connection over wireless airport to connect to the internet. Through reading in these forums I found out that you need to be hooked up through a phone line to fax—makes sense.
I am trying to do that now but encountering problems. Here's what's happening—can anyone help me out?
-faxing from Microsoft Word using "fax pdf".
-My I book G4 is connected to a phone line and connected to my wireless network via airport.
-computer appears to send fax successfully from the application but doesn't actually fax.
-i check it in the fax list, double click my internal modem window and it opens the job window for the modem. My job is still there, holding. When I click "resume" I hear a dial tone and it appears to try to be faxing. But suddenly a busy signal gets in the way and it puts the fax on hold. This keeps happening over and over again.
-I realize that maybe the line I'm faxing to is busy, but I'm also wondering if it has anything to do with my modem not being set up correctly. when I go into system preferences>network>network status there is a red icon next to internal modem and it says "Internal Modem is not set up".
My question is--how to I get my internal modem to be "set up"? In the old days I used to have my dial up info in there in TCP/IP but I don't have that service anymore. I was under the impression that you could fax just using the laptop's internal modem hooked up to a phone line and you didn't need any provider service..is this true or not?
In the "printing and faxing" system preferences window I have my phone number in there.
Can anyone help me figure this out? I'm not sure if I need any information in the internal modem set up panel and what that would be. Can't I just fax by simply having a phone line and a phone #?
Thanks!
iBook G4 PowerBook6,5 Mac OS X (10.4.3) 1.33GHZ, 256MB memory
iBook G4 PowerBook6,5 Mac OS X (10.4.3) 1.33GHZ, 256MB memory

ebonyhack, Welcome to the discussion area!
Have you tried disabling the option to wait for dial tone?
You may have to add some commas (',') to the front of your ISP's phone number to delay the dialing. A comma causes a delay of 1 second.

Fax: sending using system 10.5.8 via internal modem

I have an iMac PPC G5 with internal modem and wireless mouse and keyboard using system 10.5.8. I have wireless internet service and also have a telephone line connected to the computer. I have attempted to fax a Word document, in doing so have gone to pdf fax via the printer and have had no success sending. When I open Fax Queue it shows that Bluetooth is printing the fax and is waiting for the modem to become available which it never does. I have unplugged my wireless connection to the internet to see if that made a difference but is no different from being connected.

Well, your printer and modem profile look exactly the same as mine, and faxing works for me.
The line in your Bluetooth profile URI: fax://dev/cu.Bluetooth-Modem interests me, though. In your other thread, you mentioned that when you try to fax through the internal modem you get a message about "waiting for Bluetooth" or some such. I don't know enough about Bluetooth (my Mac doesn't have it) to know if that's what's causing the problem. But it seems plausible that there's some sort of interference. My only suggestion for now is to try disabling Bluetooth (borrow a wired keyboard and mouse if you don't have your own) and see if the problem persists.
If disabling Bluetooth fixes it, perhaps a crosspost in the Bluetooth forum might attract some responses from some more knowledgeable people on how to permanently fix it.

Disable internal modem hardware?

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