Disable internal modem

Got an iMac 333 with a defective internal modem. Am now using an external modem but needed to upgrade OS from 8.6 to 9.2. Upgrade went fine and the modem worked. My friend called me and now has the same problem...the OS wants to dial-out using the old modem. We've disabled the extenstion to the old modem but the problem still exists.
I'm a pc tech but learning Mac stuff and would like to know how to disable the internal modem, that or pull the modem if it is in an expansion slot. And if by pulling the old modem will that force the OS to look at the external modem?
BTW- the OS sees the external modem
Thanks for your help

Open up the Extension Manager Control Panels & make sure every modem extension is disabled especially:
XMODEM Tool
Apple Modem Tool
iMac Modem Extension
Modem Scripts
Restart your computer.
If the above does not work, hopefully something in the following article will:
http://docs.info.apple.com/article.html?artnum=106871 Mac OS 8, Mac OS 9: Troubleshooting a Dial-Up/PPP Internet Connection.
If your computer system info is correct, then I strongly suggest that you purchase more RAM. As much as you can afford. 64mb is not enough to run OS 9.x sufficiently.

Similar Messages

Disable internal modem hardware?

Does anyone know how to disable the internal modem on a G5 Dual Processor? 10.4.8.
We use the fax modem to receive and send faxes but the fax software/hardware periodically crashes requiring a full restart of the server to be able to send/receive faxes again.
Bought an Apple USB modem in the hope that we could reboot the modem by unplugging, but, the server only answers the fax when the line is plugged into the internal.
Disabling the modem in System Preferences > Network does not seem to do it. Each time a fax is sent manually from the server itself, the server recreates the internal modem as a queue which can be found in the Printer Setup Utility. Shifting the phone cord from one modem to the other results in fax being answered only by the internal and not at all by the external.
Thanks

Open up the Extension Manager Control Panels & make sure every modem extension is disabled especially:
XMODEM Tool
Apple Modem Tool
iMac Modem Extension
Modem Scripts
Restart your computer.
If the above does not work, hopefully something in the following article will:
http://docs.info.apple.com/article.html?artnum=106871 Mac OS 8, Mac OS 9: Troubleshooting a Dial-Up/PPP Internet Connection.
If your computer system info is correct, then I strongly suggest that you purchase more RAM. As much as you can afford. 64mb is not enough to run OS 9.x sufficiently.

Internal Modem icon in menubar carried over by migration, how to diable?!

Hi there! I've just upgraded from an iBook G4 12" (bought 3 weeks before the MacBook range was unveiled - typical!) to a MacBook Pro 15". As I was setting up the MBP, I used the firewire target disk mode and automatic migration to grab everything from my old machine to the new one. It worked wonderfully!
In fact, too wonderfully. haha. On my old iBook, I had the internal modem icon enabled in the menubar. Now on the MBP, it's still there - only there IS no internal modem, so I have no idea how to go about disabling it! When I click, the menu shows "Modem: Idle (dimmed) / Connect (dimmed) / Open Network Preferences". Any ideas? I'd really appreciate it!

Click on the icon with the Command key held down, and drag it out of the menu bar.
(23997)

HOW TO SEND FAX THROUGH INTERNAL MODEM

Hi,
I am trying to use my computer to send a recieve faxs. I am connected to the internet via infar red port. And I am under the impression I can use my internal modem to send and receive faxes.
I have hooked the phone socket to internal modem input on my Lap top and have tried many times to send and receive but it says my modem is not set up.
Looking in prefs it is not set up, but it wants a telephone number for dial up.
I have broadband so have no idea about a telephone number for dial up.
Is there a way to set the modem up to receive and send faxes and still be connected to broadband internet?
Hope you can help,
Jamie

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Unable to send fax via internal modem

Until two days ago our internal modem was working fine we have been able to send faxes with no problem. I have ran disk first aid and repair, but the modem still is not able to send a fax. We have check the phone line and there is a dial tone up to the computer, but not dial tone in the computer. Is my modem dead or is there another way to fix the problem.
Thanks

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Faxing problems with internal modem in iBook

I have been trying to use Apples built in faxing capabilities. I use a cable connection over wireless airport to connect to the internet. Through reading in these forums I found out that you need to be hooked up through a phone line to fax—makes sense.
I am trying to do that now but encountering problems. Here's what's happening—can anyone help me out?
-faxing from Microsoft Word using "fax pdf".
-My I book G4 is connected to a phone line and connected to my wireless network via airport.
-computer appears to send fax successfully from the application but doesn't actually fax.
-i check it in the fax list, double click my internal modem window and it opens the job window for the modem. My job is still there, holding. When I click "resume" I hear a dial tone and it appears to try to be faxing. But suddenly a busy signal gets in the way and it puts the fax on hold. This keeps happening over and over again.
-I realize that maybe the line I'm faxing to is busy, but I'm also wondering if it has anything to do with my modem not being set up correctly. when I go into system preferences>network>network status there is a red icon next to internal modem and it says "Internal Modem is not set up".
My question is--how to I get my internal modem to be "set up"? In the old days I used to have my dial up info in there in TCP/IP but I don't have that service anymore. I was under the impression that you could fax just using the laptop's internal modem hooked up to a phone line and you didn't need any provider service..is this true or not?
In the "printing and faxing" system preferences window I have my phone number in there.
Can anyone help me figure this out? I'm not sure if I need any information in the internal modem set up panel and what that would be. Can't I just fax by simply having a phone line and a phone #?
Thanks!
iBook G4 PowerBook6,5 Mac OS X (10.4.3) 1.33GHZ, 256MB memory
iBook G4 PowerBook6,5 Mac OS X (10.4.3) 1.33GHZ, 256MB memory

ebonyhack, Welcome to the discussion area!
Have you tried disabling the option to wait for dial tone?
You may have to add some commas (',') to the front of your ISP's phone number to delay the dialing. A comma causes a delay of 1 second.

Faxing using internal modem

I just bought and installed an internal modem. I can see it in More Info/Modem information.
My Fax List shows "internal Modem."
But when I try to use the darned thing, it won't send. Sometimes it says "Fax held until 12:35pm" or such, or it says, "Fax cannot be sent."
(Phone line is working)
When I look at "Show Info" from Fax List, It says "Internal Modem," but "Host" and Driver Version are blank.
Here what I see in Modem Information:
Modem Model: Spring
Firmware Version: APPLE VERSION 0007, 7/31/2000
Country: 22 (United States, Canada, Guam, Hong Kong, India, Latin America, Philippines, Thailand)
Driver: com.apple.driver.AppleSCCSerial (v1.2.6)
Interface Type: Serial
SKU Name: UCJ
Modulation: V.90
Hardware Version: 6.0F
I'd love to be able to fax from my G4.
How the heck do I set it up and send a fax?

From my mac help topics (after hours of web searching...):
Try this solution:
1. system preferences>network>internal modem>ppp>ppp options>DISABLE this option:"Disconnect if idle for....minutes"
2. system preferences>network>internal modem>modem: if the chosen option is "apple...56k modem (v.92) CHANGE it to (v.90) from the pop-up menu.
May be you'll need to restart your mac.
on my Mac it WORKS!
(G4 Dual "mirror", 10.4.11, built-in apple internal modem, Internet connection with external cable modem, phone connection - digital)

Fax: sending using system 10.5.8 via internal modem

I have an iMac PPC G5 with internal modem and wireless mouse and keyboard using system 10.5.8. I have wireless internet service and also have a telephone line connected to the computer. I have attempted to fax a Word document, in doing so have gone to pdf fax via the printer and have had no success sending. When I open Fax Queue it shows that Bluetooth is printing the fax and is waiting for the modem to become available which it never does. I have unplugged my wireless connection to the internet to see if that made a difference but is no different from being connected.

Well, your printer and modem profile look exactly the same as mine, and faxing works for me.
The line in your Bluetooth profile URI: fax://dev/cu.Bluetooth-Modem interests me, though. In your other thread, you mentioned that when you try to fax through the internal modem you get a message about "waiting for Bluetooth" or some such. I don't know enough about Bluetooth (my Mac doesn't have it) to know if that's what's causing the problem. But it seems plausible that there's some sort of interference. My only suggestion for now is to try disabling Bluetooth (borrow a wired keyboard and mouse if you don't have your own) and see if the problem persists.
If disabling Bluetooth fixes it, perhaps a crosspost in the Bluetooth forum might attract some responses from some more knowledgeable people on how to permanently fix it.

Failed internal modem - cannon send faxs

The Apple eMac internal modem is a hardware device, which appears to have failed in my computer. The OSX hardware test facility found the modem but did not report whether it worked or not. Replacements are not available. I planned to fit an Apple external modem (sold in the Apple shop for $50) but the reviews posted there were mostly very negative, only one reported sending and receiving faxs successfully, although most problems were with internet connection.
Can anyone recommend a reliable external dial up modem? Is it straightforward to get it to respond to the fax button in the Appleworks Print Page. Does the eMac find the modem given that it will be connected to a USB port? Should I just settle for posting letters?
regards
Richard

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Cable and internal modem conflict

I have an internal modem conflicting with the cable modem i have. They work, but know that I need to setup the wireless linksys router (wrt160v2)...it deflaults to the internal modem, and i can either connect to the wireless with no internet, or connect my pc to internet but this disables the wireless - but not both. a problem.
Disabling the internal does not work...the wireless still resolves this to it.
I did hte ipconfig/all and sure enough the default gateway for the internal is the wireless.
Any suggestions? sounds like i need to remove this and re-configure the cable modem....

If you have conflicts with the internal and external modem disconnect the internal modem as you don't need the internal modem if you have an external modem and a router...

AT commands for 17" Power Book G4 internal modem.

1. How does one issue AT commants to the internal modem in a 17" Power Mac G4?
2. Are they the "standard" AT commands promulgated by Ma Bell? If not could you point me to a list of AT commands used by the Power Book G4 internal modem?
3. Thanks!

You can modify the modem script you use to send additional AT commands to the modem. The Apple modem uses the basic Motorola command set. You can find the manual here.

How To Get Internal Modem Set Up in the Fax List - G4 AGP

Recently installed OS 10.4.8 on my friend's upgraded G4 AGP (Sawtooth). Tried to set up his Mac's internal modem for faxing (no internet connection, he has cable modem for that). Got the fax set up to receive without problem. Tested it and it acknowledges incoming calls and will pick up and log the fax.
The problem is in setting up to send a fax. Although the internal modem shows up in the Apple Profiler and works to receive faxes, it just won't show up in the Fax List under the Printer Setup Utility and therefore isn't selectable under PDF on the Print window to allow sending a fax.
I've searched Mac Help in vain. The set up of modems isn't really addressed. What am I missing? On my MDD G4, once I had the modem installed and set up to receive, it just showed up in the Fax List. I didn't have to do anything else.
Any suggestions would be appreciated.
Thanks,
Carl B.

So, when you go in to System Preferences > Print & Fax > Set Up fax Modem ..., Internal Modem is NOT showing up in Fax List?
Does Internal Modem.app exist in /Users/{shortUserName}/Library/Printers/?

Internal Modem malfunctioning, can no longer connect to internet

At first the sound, dial town dissappeared, but could still connect. I started using another HD to boot 10.4 and the sound worked again connecting without problem. I had selected ignore dial tone in any case. Then no longer able to connect at all, soundwise I heard the number being dialed but with no audible dial tone, and no connection sounds whatsoever. When I select connect, there is a sort of quiet distorted sort of white noise before the computer dials the phone number which also sounds scratchy. Absolutely nothing, cannot connect.
I think the internal modem has died.
Any one else experienced this type of problem?
I have inspected the modem superficially. it looks OK, and the phone socket on the back next to the ethernet socket and there is no physical damage to the socket.
My phone line is OK.
Any help there?

Update on the problem.
The internal modem is definitely kaput. Using the same phone line connection and a Base Station Dual Ethernet's modem and an Airport Card I can connect without incident.
The internal modem was supplied by Apple Australia
Modem Information:
Modem Model: Dash2
Interface Type: USB
Modulation: V.92
SKU Name: Australia
Hardware Version: 1.0F
Firmware Version: APPLE VERSION 2.6.6
Driver: InternalUSBModem.kext (v2.6.6)
Country: B4 (United Kingdom)
I also booted up the Apple Care CD System Folder OS 9.1, System Profiler reports there is no Modem on board. The System Info in 10.4.9 reports the above information Dash 2 etc.
I tried to use it again this morning but there is no response from the modem.
How would I replace the internal modem here in Thailand?

HylaFax on OS X 10.4.7 Working with internal modem but not USB Modem

I have managed to configure and install HylaFax on a powerbook G4 with an internal fax/modem.
Only a couple of hangups to get that configuration to work.
As per the prerequisites outline here:HylaFax Prerequisites
You need the Xcode tools to use it's compiler.
The only other thing you may not have is:
libtiff
ghostscript
If you are running an x-serve you probably already have an MTA as well (postfix)
There are someOS X Specific install instructions of which I only had to follow the first couple, to create a user. Some of the latter instructions I found unecessary since startup is handled by launchd as far as I understand.
Before I compiled I had to put the hylafax source on a thumb drive, I know it seems wierd, but it worked. Something to do with the HFS+ format of the hard drive. But low and behold it worked. (the hylafax website mentions issues with other disk formatting besides UFS, but the fat32 formatted thumb drive worked for me)
A little side note:
You need to actually download the ghostscript fonts from the ghostscript project FTP site and mv them to the proper location:
/usr/local/share/ghostscript/8.54/fonts/
Once installed run:
/usr/local/sbin/faxsetup
It should prompt you to install your modems.
After doing this I had to start hylafax
#sudo /usr/local/sbin/hylfax start
and run a faxgetty command to enable incomming and outgoing
#sudo /usr/local/sbin/faxgetty ttys.modem
After doing so I was able to receive faxes and open them up with a pdf viewer, as well as send faxes via an application or printer driver on the mac and PC (windows xp with win hylafax print) Super SIMPLE! which is great for end users.
Okay so here is why I am actually posting on here. It is great that I got this working, but the final configuration will be on an x-serve that has no internal modem, and I would like to use more than one modem in case of high traffic incoming and outgoing. I purchased 2 apple usb fax/modems and when running faxaddmodem it even recognizes the modem, but never is fully able to use it like the internal modem. If anyone has any insight it would be great.
The issue I am seeing is that when I run
/usr/local/bin/faxstat -s
The modem says Waiting for modem to come ready
Thanks!

Just wanted to say I got hylafax to work with a usb modem on a powerbook, not sure if it's stable and user friendly enough to be used my a wide base here, but it's definitely cool, and it does work. I just wish it had LDAP/mysql integration, instead of the flat file business it has.
Anybody with any input on hylafax would be great.

OS 10.4.7 on a G3 - doesn't detect internal modem. How to solve?

The OS X 10.4.7 was recently installed on my iMac G3. However, when I access Systems Preferences, then Network, the Internal Modem option desn't show up.
Since I would like to use the internal modem to access the internet, can anyone please help me solve this problem?
Thanks.

Is the modem currently plugged into a phone line? If not, perhaps not having an active phone connected to the modem makes the choice to select it unavailable. I'm not sure if Apple makes its software "that smart" but I wouldn't be surprised...
If you do have an active phone line plugged in, maybe it is a malfunction in the modem itself.
Did this iMac previously boot too Mac OS 9? If so, and a bootable System Folder is still available, a good test would be to start up in Mac OS 9 and see if the modem works. I've heard Mac OS X is sometimes flakey about using a modem.

Disable internal modem

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