Disabled user ID in spite of reset

I have an iPhon e 3G but a few months ago I went to download an app and was told my user ID was disabled.  I didn't pursue it as the app wasn't all that important at the time, but now that we are considering going with a cheaper cell plan, I am trying to figure out what to do about my playlists and such.  I was contemplating going to an ipod or ipod touch, but if I can't ever download from iTunes what is the point of staying with Apple?  I can log into the store.  I can post in forums.  I simply can not download.  So I reset my password as recomended.  I reset all settings on my phone as well.  Nothing is working.  Convince me I should stay with this instead of going to some other venue.  I tried calling tech support and the insist on a 29.00 service fee.  I don't think this is an iPhone problem.  I believe it's an iTunes problem and I can't seem to find any live help without paying a sum of money I can't afford right now.

Contact itunes support.  They should resolve.
There is no phone number for itunes support.  Click "Support" at the top of this screen and click the link under "Contact Us"

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