Disabled video in Capture Preview area

I just added a MacBook Pro as an in-the-field companion to my G5 for HDV video. With the MacBook Pro, I am also using an external drive (LaCie/FW800). I set all the device preferences to match my G5 and the Sony Z1U cameras I use.
But when I go to capture on the MacBook Pro, I do not see any video in the Capture Preview area - no picture, no black, no bars, just gray. The controls work and it does actually capture the video/audio but I have to use the camera's LCD screen to watch when I'm doing it.
I've read some posts on the forum that seem to indicate that there is a problem with the MacBook Pro when you are using both a FW400 from the camera and a FW800 to an external drive.
Anybody found any solutions?

I have the same problem with a Canon XM2 connected to the FireWire400-Port and a Pleiades FireWire 800 Harddrive connected to the FireWire800-Port of my MacBook Pro. I read in a French forum, that you mustn't use FireWire800-HDs while capturing video at the FireWire400-Port.
Indeed I could work with the XM2 without the HD connected.
But I also have an old Sony PCR-100 that works great together with the FireWire800-HD.
So it's not a general bug of the two FireWire-ports but a bug with the software-support of my Canon-Camera.
Is there any way to report bugs to Apple? A few years ago there was a page that I can't find anymore. Or aren't they interested in bugs anymore?

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