Disabling continual Non-HP ink cartridge message

Please help!I can see there have been many others with the same annoying problem, but I can not seem to stop the 'Non-HP Ink cartridge"message coming up on my computer constantly, even when I'm not printing anything! Whenever I am on my computer, the message comes up every 5 seconds. I can't get anything done!I tried unchecking the "Enable bidirectional support" box under "Ports", (as per one of the answers here) but it hasn't worked. I am wondering if I turned my computer off and on again, would that work? I have a HP Pavillion 23 computer.Surely I don't have to unplug my printer every time I'm on my computer and go through this rubbish whenever I need to scan or print something?This is beyond frustrating!Any help would be greatly appreciated.Thanks.

Hi , Welcome to the HP Forums! I understand that you are getting a continual Non-HP ink message with your HP Photosmart Plus B210 on Windows 8. I am sorry for the frustration but happy to look into this for you. Are you using Genuine HP ink cartridges? Or refilled/Non-HP ink? Please see this guide, Can I Refill The Ink In My HP Ink Cartridge? As well as this guide, Ink Usage in Inkjet Printers. In the meantime, please try the solutions within this guide, HP Photosmart Plus e-All-in-One Printer - B210a support. Also, the HP Print and Scan Doctor, might help as well. Hope this information is helpful, and thank you for posting!

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How do I get the "non HP Ink Cartridge" pop up to go away??? HP Photosmart 7520

After my trial ink ran out on the HP Photosmart 7520 I installed a non-hp ink cartridge. It prints fine but EVERY SINGLE TIME I print anything I get a pop up saying I have a non-hp cartridge installed and the quality cannot be guaranteed. It then gives me the option to shop HP online, cancel the print, or click ok to close it. EVERY SINGLE TIME. I print a lot of pages and this is extremely annoying. There is no "do not show this message in the future" option. How can I make this stop popping up????

"After my trial ink ran out on the HP Photosmart 7520 I installed a non-hp ink cartridge. It prints fine but EVERY SINGLE TIME I print anything I get a pop up saying I have a non-hp cartridge installed and the quality cannot be guaranteed. It then gives me the option to shop HP online, cancel the print, or click ok to close it. EVERY SINGLE TIME. I print a lot of pages and this is extremely annoying. There is no "do not show this message in the future" option. How can I make this stop popping up???? "
OK, you're receiving this error because of the non HP cartridge you've installed. This message can be bypassed by selecting OK; it will not go away until you install HP ink. Until then you should be able to print.

Officejet Pro 8500A plus.Continue to get "replace cartridge" message, altho I installed 2 new

I have twice replaced the M Magenta cartridge; yes, I used HP cartridges. I continue to get the replace....cannot print error message.
Each time, it would print one page (color or b&w print) and then message appears again. My printer is 3.5 years old, light use at home.

Hello there! Welcome to the forums @JohnnieMerle ,
I read about the issue you are having with your ink cartridges and the Officejet 8500A plus. I would like to share my suggestion with you so you can troubleshoot the issue.
Click here to get started: 'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great Monday
R a i n b o w 7000I work on behalf of HP
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HP6700 officejet, Can you use non-oem ink cartridges???

Hi, I recently got a new printer last year and I recently purchased some non HP ink cartridges. I changed the color cartridges, the printer recognized the cartridges and went through the install process. Everything looked good. When I go to print, I get an error saying there is non-oem ink cartridges installed. I click on the info button and it tells me that non-oem ink will void the warranty. I am fine with that, I just want to be able to print. Is there any way to get past this or can on only use HP ink in a 6700 officejet printer???
Thanks

Hi DocHog,
Are you unable to print because of an error message the pops up? Try the solution offered by Fratz on this thread. pop-up about Genuine HP Vivera cartridges installed.
If the issue persists let me know. I will be happy to help.
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Replace Empty Ink Cartridge message flashes after the cartridge has been replaced

Printer is C61P50 All in One.
Has been printing black only, but this morning it said it could not continue unless the empty Magenta cartridge was replaced. I bought a new one, installed it, and still get the same message.
Occasionally I get another about the light blue cartridge ink being expired. That I can clear by hitting OK, but then I am back to being hung up on the supposedly empty magenta which I have already replaced with a brand new one.

Hello palang,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I am sorry to hear about the ink cartridge issue you are having with the Magenta. I have looked into this for you and suggest completing all of the steps in the troubleshooting guide below. I hope this helps resolve this for you!
'Ink Cartridge is Missing, Incorrectly Installed, or Not Intended for Your Device' Error Message is ...
Regards,
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Using non-HP ink cartridges

I have a Photosmart C6180 that uses HP 02 cartridges - black and five colors. My local Walgreen's has a cartridge refill program. I have always used HP cartridges, but what would I give up if I went the non-HP route? Is the ink status gauge about it?

I have been used replacement cartriges from Ebay on my new Photosmart B109n successfully. Removing the chips and transferring them to the Chip-extender is fiddly, and you need to be careful that the Chip-extender is properly seated and hooked into the printer carriage locating aperture - my black cartridge was rejected first time because it must have slipped slightly when the cartridge was locked down, I can see that this must be carefully checked each time one replaces a cartridge otherwise one could damage the chip. Removing the chip with a craft knife is best done starting from the top right (with the gold pads towards you) because you are less likely to damage the printed circuit traces there. Usually the spare adhesive tape will not be required because the existing tape should remain on the chip if you are careful. I assume that eventually the printer will reject the chips after the warranty has expired - 2 years from the date of OEM cartridge manufacture (27/09/2011), according to the Printer Hardware Information page. I suppose then I shall have to buy some cheaper non-XL HP cartridges to get some more chips, unless they become available from another source. Or maybe I could try the PC date reset back a few years then re-set to current date method?

Non hp ink cartridges

My ink cartridges for my hp photosmart 6520 lasted a very short time so replaced them with non HP cartridges which were compatible. I get the well reported warnings that I am invalidated my warranty but the main issue is that my iPad will not print to the HP printer as it states that there is no ink. all the cartridges are full and direct printing works fine. I have downloaded the hp printing app but something seems to be stopping the iPad sending the print job to the printer.
could it be that as the cartridges are non Hp it thinks there is no ink and therefore does not send print job.
any help much appreciated

Hi!, DaveB1: The original's cartdridges have a impressed circuit, what store many information, over the printer. If you extract from printer and replace with other non-original, you cann't see the remanent ink and out of warranty.Each cartdrige have date of expired warranty. You must see, if change with other original, this date, in the external case. All cartdridge are 564XL, with the date, of warranty.Please, see ... www.youtube.com/watch?v=9AVba_km2Oc

Incorrect Ink Cartridge message after update

I have used the SAME ink in this SAME printer since we got the printer years ago. It recently did one of its automatic updates and now says "incorrect ink cartridge is not inteded for use in this printer." Now my printer won't work, PLEASE HELP!!!!

I do not have much experience with this model. There are a few things to try:
Remove the ink cartridges and clean both the contacts on the ink cartrdige and the mating contacts in the printer with a damp q-tip.
Download and run the new HP Hardware Diagnostic Utility here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Non-oem ink cartridges on an Epson R800/R1800?

I've spent the last 2 nights looking for an alternative to Epson replacement cartridges but finally conceded and bought $130 worth of genuine cartridges. Has anyone found a comparable solution that offers some savings for the R1800?

Have a look at Inkrepublic
http://www.inkrepublic.com/ProductDetail.asp?item=R1800
they are some kind of alternative.
Hope that helps

Non compatible ink cartridge

I moved form the middle east to Singapore. We own the H printer and like it. However I cannot buy replcement cartridges (178) in Singapore. The closest fit is 564 but is won't accept the replacement cartridge. Is there a solution as I'll buy anohter if I can't find a solution but will chnage to Canon if this is a problemas we do move around.

Hello D_E,
Welcome to the HP Forums.
I see that you are having some issues with print cartridges.
Here is a link that will give you detailed instructions on how to deal with this issue. Please click the following link.
Cheers,
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I work on behalf of HP

Photosmart D7460 failure to recognize a "genuine" HP reolacement ink cartridge

I have a Photosmart D7460 and have installed "genuine" HP replacement ink cartridges purchased from Office Depot or Staples continually. All colors - EXCEPT YELLOW - have been 'recognized' by the printer as "genuine". I get the non-HP ink cartridge message every time I turn on the printer. This continues to happen - even after I've replaced that and the other colors a dozen times since that message first appeared.
Does someone know how to inform the printer that it is a genuine HP product and stop the message from appearing?

Hi , I read your post and see that you are getting the error message "not a genuine HP cartridge". I will certainly do my best to help you. Please try the steps in this document to see if it will help resolve this issue. Disregard the title. A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays ... If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

My poor L7680 error message for None HP ink Shame on HP

i have an L7680 all in one. Best printer ive ever had period ! until now. i am using compatable ink and my printer recognises the ink for a while and then says error. it does this on all cartridges from time to time. currently the Cyan is the problem its brand new, and works in other printers i have been told HP do this with down loads updates What can i do is there an override option

It appears the non HP ink cartridges aren't a compatible as you think. Please install HP cartridges to see if it resolves the problem. Then return the other cartridges for your 100% money back.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

"Non-HP Ink Catridges" warning again and again and again...

Hi,
I have a new HP Photosmart 6520 series printer that I recently installed a non-HP ink cartridge in. I understand that there are risks associated with doing this, and that HP would rather I buy their ink. However, I've chosen to use this ink anyway.
The software on my Windows 7 computer now pops up a warning every time I print saying "HP cannot guarantee the quality or reliability of non-HP supplies" along with a link to the HP shop.
Now that I've read, understood and digested the message, I would like the software to stop warning me every time I try to print.
Is there any way to disable the message, so that it only appears each time I install a new cartridge, say (or even better, never again)? I checked forum queries and searched using the help system provided but couldn't see an answer, but apologies if I missed it.
Kind regards,
David
This question was solved.
View Solution.

One thing you might try - click Start, Devices and Printers, Right click on your printer, Printer Properties, Ports. Uncheck the"Enable bidirectional support" in the lower left, Apply, OK.
Bob Headrick, HP Expert
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Ink Cartridge Problem:

Ink Cartridge Message: One or more cartridges appear to be missing or damaged. Install or replace the affected cartridges. All cartridges are new. I had a paper jam and at first only the black wasn't printing. Now I'm getting this message an all of the cartridges are lit up. Help!!! It won't let me print at all now!!!

Hi , Welcome to the HP Support Forums! I understand that you're getting an error message on your HP Photosmart 6525 e-All-in-One Printer. I'm happy to help. I would try the steps within this guide,'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Displays for HP Deskjet Ink Advantage 6520 and Photosmart 6520 e-All-in-One Printer Series This document is for the HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series.After you install a cartridge, an 'Incompatible Ink Cartridge(s)' or a 'The indicated Ink Cartridge(s) must be replaced' error message displays on the printer control panel. An icon displays on the control panel that indicates which cartridge is causing the error. NOTE: If your printer shipped with SETUP cartridges, you must install them during initial printer setup or an error occurs.Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Important: Before you begin, make sure that the cartridges are compatible with your printer.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers.If the cartridges are compatible, continue with the steps in this document.If the cartridges are not compatible, continue to the step to replace the cartridge.Important: You must follow these solutions in the order presented to resolve the issue. Solution two: Make sure that the cartridges are inserted correctlyThe control panel might display an error message if the ink cartridges are not inserted correctly. Make sure that the cartridges are inserted correctly.If the printer is off, press the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorCheck the color icons on the cartridges and the carriage. Make sure that the color icon on each cartridge label matches the color icon on the carriage slot.Figure : Match the color iconsRun your finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.Figure : Snap the cartridge into its slotIf the cartridge does not snap into place, or does not seat properly, remove the cartridge from the carriage. Gently bend the tab away from the cartridge, and then reinsert the cartridge into the carriage. CAUTION: Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.Figure : An example of gently bending the tab away from the ink cartridge.Gently bend the tab away from the ink cartridgeDo not bend the tab more than 1.27 cm (0.5 in)Close the cartridge access door.Figure : Close the cartridge access doorSolution three: Remove, reseat, and reinsert the cartridges Remove, reseat and reinsert the ink cartridge or ink cartridges to examine the cartridges identified in the error message on the control panel.If the printer is off, press the Power button () to turn on the printer. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotIf an orange pull tab is still attached, remove it.Figure : Orange pull tab CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.Figure : Reinsert the cartridgeRepeat the previous steps to inspect any other cartridges indicated on the control panel.Close the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution four: Clean the cartridge contactsFollow these steps to clean the contacts on the cartridge and in the cartridge slot. CAUTION: Clean the cartridges one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.Gather the following materials:Clean, lint-free swabs that will not come apart or leave fibersA sheet of paper to place the cartridges onPress the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorDisconnect the power cord from the rear of the printer. WARNING:You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Press the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotHold the cartridge by its sides, and then find the electrical contacts on the bottom of the cartridge. The electrical contacts are four small rectangles of copper-colored metal.Figure : Cartridge contactsCartridge contactsInspect the contacts for ink and debris buildup.Wipe the contacts with a swab until no debris remains on them. CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.Turn the cartridge on its side, and then place it onto the sheet of paper.Locate the electrical contacts in the cartridge slot. The contacts are four copper-colored pins.Figure : Location of the cartridge slot contactsWipe the contacts with a swab until no debris remains on them.With the contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Reinsert the cartridgeRepeat these steps to clean and reinsert any of the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorReconnect the power cord to the rear of the printer.Press the Power button () to turn on the printer if it does not turn on automatically.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution five: Restart the All-in-OnePress the Power button () to turn on the product.With the product turned on, disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button () to turn it on.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution six: Remove and reinsert the cartridges againRepeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution seven: Clean the cartridge contacts againCleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution eight: Replace the cartridgeFollow these steps to replace the cartridge indicated on the printer control panel.Video of replacing the cartridges The following video demonstrates how to replace a cartridge. NOTE: This video shows the HP Photosmart 6520 e-All-in-One printer, but the steps are the same for your printer. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Step 1: Check the ink cartridge warranty statusIf you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies. Step 2: Replace the problem ink cartridgeReplace the problem ink cartridge.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotPull the orange tab to remove the new cartridge from the plastic wrap.Figure : Remove the new cartridge from the plastic wrap CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.Twist the orange cap counter clockwise until it snaps off the new cartridge.Figure : Remove the orange cap from the new cartridgeWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Insert the cartridgeClose the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution nine: Service the All-in-OneIf you completed all the preceding steps and your product still has an issue, service the product. Contacting HP for service in all countries/regions except Asia Pacific.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

HP Officejet Pro X476dw ink cartridge failure

I have a new HP Officejet Pro X476dw . It gives me Ink Failure for the four cartridges when I shut it down and turn it on the next day it starts to print but after a while it gives the same message . and so on I check the cartridge when it is working , it is already full of ink .
it is the ink which come with the printer in the shop they told me it shoud print at least 2000 pages using those inks .

@ SMOKEY DOG - I will need a little more information in order to help out. Do you have the same printer as the one listed in the title? Are you using genuine non refilled ink cartridges is the device? Do you have the printer plugged directly into a wall outlet to ensure that it is getting the proper amount of power? If the printer is not getting enough power, that can cause the printer to produce erroneous error messages.
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Disabling continual Non-HP ink cartridge message

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