Disabling Fingerprint Reader on Tecras

Can someone please provide me with instructions on how to permanently disable the fingerprint reader on tecra laptops with with Win 7/Win XP downgrade?

I have vista, but i think this way will work on xp too... From Control panel select Device Manager, find Biometric and fingerprint reader there, click on it and choose disable. After restarting your laptop Windows , probably, will ask you download drivers for Biometric Coprocessor, if you choose no answer, you will get what you want. That's how i did on my laptop. Hope this will work. Sorry for bad English.

Similar Messages

How to disable FingerPrint Reader in Bios for X61?

I am trying to disable the FingerPrint reader on a X61 do it doesn't show up in the Device Manager in Windows 7. I have currently disabled the FingerPrint reader in the Bios, however the Biometric Device still appears in Device Manager. Is there something in the Bios I need to disable along with the FingerPrint reader?

Welcome to the forum!
You'd actually need to uninstall the Fingerprint Reader software for it not to show in the Device Manager anymore.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Z61M - Fingerprint reader disabled and now I cannot access windows

My fingerprint reader had been causing issues, so I went into the Thinkpad menu and under "manage security options" , clicked on the fingerprint icon and then preceeded to delete what I thought was the fingerprint option/software. I mistakenly thought I would be able to use the password to access windows, however, I'm now unable to get past the CSS User ID window. I can only access Thinkvantage by pressing the blue button when prompted but can't find anything in there to help me. The finger print reader now fails everytime and the Control/Alt/Del button only brings up the CSS User ID and when I hit "ok" it states - "User was not enrolled or his data cannot be opened". When I click options on the CSS ID window and then click "I am not enrolled and want to use my windows password", it states "unable to bypass logon because the user is enrolled" - which contradicts the first message????
I'm really confused and the Lenovo help desk offered no assistance except to "restore to factory settings" but that means I'll lose everything - surely there is an easier solution to getting access to my laptop without a complete reset.

I've managed to work this out myself by going into BIOS and disabling the Security chip which allowed me then to use the password to get access. From there I have now disabled the finger print reader correctly. Hopefully this helps someone else down the track!! Cheers.

Re: Tecra Z40, Win 8.1 - Fingerprint reader malfunction

PROBLEM DESCRIPTION:
My Tecra Z40 arrived with Win 8.1.
From the start I could not use the Fingerprint Utility.
When accessing the utility nothing would happen for a moment and then the error: 'Could not connect to the fingerprint reader' eventually popped up.
I could also not use the built in Win 8.1 fingerprint enrolment (Error: This device has not suitable biometric device).(PS mind that this built in feature is now metro-embedded and no biometric device settings are now present in the control panel in Win 8.1!)
The problem persisted despite the latest Fingerprint Utility (that comes with the drivers) were installed for Win 8.1. 64 bit directly from TOSHIBA website and despite that a biometric device was always present in the Task Manager ('this device works properly')!
SOLUTION:
After literally weeks of searching (including getting help from the shop and from Toshiba service) I could finally solve the issue.
I uninstalled the driver and the fingerprint reader from the device manager (only then are the fingerprint reader drivers really removed).
Then I cleaned the registry (I used CC cleaner software) (otherwise installing again was failing for some reason).
Finally I installed an equivalent Fingerprint Utility and the driver for Tecra Z50 (fp-sw-20140605164020.zip) (which I expected to be use the exact same sensor)...and since, everything works fine.
I can now access the Fingerprint Utility and use the fingerprint log on in Windows.
SUGGESTION FOR CORRECTIVE ACTION:
It seems that the driver offered on Toshiba support website (I believe for me it was the Polish one) for my exact machine (established by TOSHIBA-detector.exe) is incorrect.
To make things worse the driver does not communicate any useful information about its miss-fit in the task manager! If I had to recalculate into money the time I and a bunch of support people had spent on it, it really does make sense to improve that drivers list!
(PS: one of the regpatch files in the same online directory has a virus (yes A VIRUS) recognized in it by Antivir! Toshiba- you may wish to contact somebody responsible for that Polish support site!)
REMAINING ISSUES:
No fingerprint log in is possible in either Internet Explorer nor Mozilla despite appropriate plugins were installed along with the Fingerprint Utility where the web password option was enabled. (no suggestion appears to appear to attach the fingerprint service to the sites requiring passwords- maybe your service gets blocked by popup blocking protection of browsers?).
I was actually much looking forward to this feature.
Please ensure that the plugins work correctly with the latest browsers.
Greetings

Hey thanks for this interesting thread and detailed description.

Can you disable the fingerprint reader on a touchsmart tm2 tablet?

Is there any way to disable or adjust the fingerprint reader on a touchsmart tm2 tablet?

You should have a blue fingerprint icon on your taskbar. Double click it to reach the preferences.
If not, try the control panel or search for "Simple Pass" software.
From there you can manage the general preferences and the "archive" of fingerprints recognized by the system.
If you want just plain remove the functionality, uninstalling the software turn off all fingerprint options altogether (from the login screen, inside the browser, etc).

Tecra A10 - How deselect the fingerprint reader when docked

Hi,
I use a Tecra A10 together with an Express Port Replicator 2.
How can I deselect the fingerprint reader when docked and yet use it when undocked?
Thanks for your help

Thank you so far!
I never thought your way, which makes sence to me indeed. It just bothered me all the time that the pop up window off the fingerprint reader is very dominant. So with some software it is not easy to insert your password. Do you know which external fingerprint reader the Toshiba TrueSuite Access Manager works with if at all?

Disabling T61 Fingerprint Reader

I need to disable the fingerprint reader. In the environment these T61s are in, it can not be disabled from the software level. That would be too easy to enable it. Is there a way to disable it from the BIOS level?? Disabling from BIOS level would be great, since we already use a password to get into that.
I know I can disable it from the inside cable, but going through and opening up 300 laptops would be too time consuming.
Heisinger 13:12
IBM/Lenovo Certified Tech

Did you say "KIDS"? You didn't mention that in your first post. The solution I gave you in the earlier post normally resolves the issue. But if your dealing with kids, setting a Supervisior password at BIOS level might be ideal, that is if your company wants to do that. Just don't ever lose that password or let if fall in the wrong hands (Lenovo will NOT help recover BIOS passwords).
Removing that inside cable is sounding mighty good right now. I know it's a painful process, but that might be the best solution of all.
Mark
Do NOT PM me with technical issues. Post in the forum for assistance. Thanks

Re: Tecra A10 Fingerprint reader not working with IE 8

I had various user names and passwords registered on numerous websites.
From IE7, I could use the fingerprint reader to input the user name and passwords to these sites.
Since Windows update installed IE8, the fingerprint system does not work within internet explorer - it works as normal for all other programs and logon.
I figured out it must be a security thing in IE8, but cannot work out how to re-enable the fingerprint software into IE8.

Hi
This issue has been posted sever times here in the forum and it related to the compatibility issue between the old Fingerprint Truesuite access manager and IE8 and Firefox 3
As far as I know the newer Truesuite access manager software v3.0 or higher should solve this issue.
But we have to wait until such update will be published!
Cheers

Fingerprint Reader not working upon waking from sleep for windows login

Hello,
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models? This is frusterating.
Solved!
Go to Solution.

sailoholic
Your report is the first we have ever heard of this issue on T/W. It does not happen on my T/W systems here (with or without 30 Day Standby enabled). The other reports I heard of this problem came from X240.
I just want to confirm with you - the problem happens after coming out of Sleep (and not Hibernate), right?
Can you tell me exactly what you are doing? e.g.
1. Use the computer normally (is AC attached or not?)
2. Close the lid - the computer goes to sleep (or do you go to sleep some other way?)
3. Open the lid 2 hours later (or how long)?
4. are you using a dock?
The more info you can provide, the better. Thanks for your help.
Also please let me know what BIOS version you have.

T430s fingerprint reader fails in both windows 7 (64 bit) and ubuntu.

Hi,
I have 4 months with my new t430s, and so far so good, I created a partition to instal ubuntu and I was able to have the finger print reader work in it.
The last week I left the laptop's battery to drain completely, but I did not notice it... I tried to wake it up but my fingerprint would not turn it on... I plug the charger on and the laptop started working again but now, my fingerprint log on was disabled, I had to type my pasword to log in...
From that moment on, this issue consistently occurs in both windows & and ubuntu...
The funny thing is that I can still turn on the laptop with my finger, the fingerprint reader indicator leds are working but the device only works to start the laptop. I have tried to delete the fingerprint data from teh BIOS, but I can still start the laptop, so I dont think this clear data command on the BIOS is doing anything...
I have tried re-installing the device, updating the driver, etc and nothing works, the device appears as unnavailable on the windows biometric devices section of my control panel, so I cannot enroll any new finger print using the lenovo fingerprint software since I get these 3 errors in any attempt:
E7210005 Cannot enroll user.
E7210005 Cannot update passport.
E7210005 Cannot find fingerprint sensor device.
Any ideas?
Is there a way to reset my device from the BIOS so al its data and its state is cleared?
Thanks!
Roberto O.

rortegah
I have heard of this exact situation one other time, where fingerprint sensor stops working properly after PC unexpectedly turns off due to low battery. I think your fingerprint sensor has malfunctioned and needs replacement under warranty. Currently, I do not know of any other solution.
But can you please tell me:
1. how many fingers do you have enrolled?
2. do you use any BIOS passwords (such as administrator password, power-on password, or HDD password)?

Fingerprint Reader Not Detected during startup on Windows 7

Dear Community Users/Tech Guru,
I am hoping somebody could shed light into a weired issue I am facing with this *stupid* Microsoft OS. I purchased a T400 last year and brought a x64 bit Windows 7 three months ago and have it setup for clean installation. I followed the procedure published in lenovo.
I had the security setup of my notebook to use pre-desktop authentication and single sign-on. I had everything setup and running.
However, after a few weeks I began to noticed that upon power up and giving a fingerprint swipe on the bios authentication, it would halt on the windows startup page (where we would normally login). It turns out that the fingerprint device is not detected! Something is not workin properly during the startup of bill gates Microsoft Windows 7! I would try a reboot on the system and it will load properly afterwards.
But I find it stupid that Windows doesn't detect my fingerprint device on startup! This happens when it's a cold boot using a battery (at least 70% of the time it turns out that way). I disabled the single sign-on but retained the desktop authentication (means I have to swipe twice). But this f*ck OS is still not detecting it during cold start.
Anyone... please advice?
Solved!
Go to Solution.

I attempted to reset the policy settings of CSS but then the pop up screen just got stuck:
- I did a reboot and reset the fingerprint data and password (after exporting the
settings),
- uninstalled the fingerprint reader and CSS
- uninstalled the CSS. I had encountered some issues while uninstalling it
Windows is reporting that the installation log file could not be found. I manually
downloaded the driver from the site and used the installer to remove it from my PC
- Reinstalled both CSS and Fingerprint driver
- Import all my security settings (password and fingerprint)
- Tested CSS and used fingerprint as default login method in battery mode
- Enabled Single SignIn method in CSS and BIOS
So far so good, the reinstallation fixed the issue. I did recall that there was a windows update before this mayhem on the fingerprint reader started.

Win 7 slow boot - login in with fingerprint reader

Hi
I have a T400s (2.4 GHz and 4 GB) with an Intel SSD and WIn 7 RTM with latest Lenovo beta drivers.
I have the fingerprint reader activated for login and my boot time of 35 seconds is now split about half in the fingerprint login and half in the rest of the boot process.
Or described in another way if the machine is powered off and I swipe my finger to start the machine it takes about 17 seconds before the login prompt (the finger) is shown.
Then the machine shows "waiting" for 15-20 second during which my personal login icon flashes by before it completes the login and almost immediately shows the desktop.
I am surprised by the very slow login with my finger already swiped. It would be much faster to disable the fingerprint reader and log in using a password. Anyone encountered this problem and knows how to fix it?
Other problems with the boot I have found (and solved) is the use of a solid color as the Windows background which for some reason costs about 15 second in boot time!!? I also had to reflash the firmware of my SSD to gain an additional 10 seconds at the start of the boot process.
Mats
Thinkpad T400s, X61s, X41, 600

Hi Mats,
I have a similar, if not, the same complaint. I have a T500 running Win 7, which was just upgraded from NT.
My complaint - and it goes under the topic of usabiltiy - is that it takes anywhere from a couple of seconds up to 20 seconds before a valid fingerprint scan is accepted. If it's a scan doesn't match, there's immediate feedback of an error. I wouldn't mind the delay so much if the was some immediate feedback. If I click the "other credentials" button, I can see that the machine is "validating". If I enter my password, boom, I'm immediately logged in.
This is annoying. Under NT, there was not such problem. Your post is from 1 1/2 years ago. It's surprising that no one else is complaining about this. I guess most just say "forget it - I'm just using my password." But I know the process works and works nicely. (I've run the ThinkVantage System Update as recently as Feb '11. So, the drivers are current.)
Hey, anyone from Lenovo listening?!!
Regards, Ed

Tx2510us - Fingerprint Reader Not Detected after Service Pack 1 for Windows 7 installed

Have had Windows 7 32-Bit installed and running fine since early last year.. Today Windows Update installed Service Pack 1.
Now, the fingerprint reader (AuthenTec AES1610) is not detected. Digital Persona reported the fingerprint reader isn't connected and the Device Manager shows installed and working properly.. When the computer boots, the logon screen shows not detected..
Have seen several older posts that reference a page with a fix for AuthenTec/Digital Persona, but get a 403 error when trying to access..
Hoping someone still has this info, or possibly there's a new fix to work with Service Pack 1..
Thanks
~~~~ Nothings forgotten. Nothing is ever forgotten. ~~~~

Followed the given advice: installed SP1 again, ran Firefox in safemode, disabled other running programs as mutorrent, still Firefox didnt work. I had internetconnection (after restarting mutorrent this did work, the app telling me what the weather outside is worked) but no Firefox: as previous time I got the start screen, but could not browse the internet.
I also tried to start the Internet Explorer and it also looked as if that application had problems (but that can also be because I did not use it for a while - old version or whatever - and it is not my standard browser).
Have again performed a roll back in order to remove SP1, now Firefox works again.
If somebody has advice it would be very welcome!

Lenovo T510 (4313CTO) fingerprint reader not working at first login

I have a Lenovo T510 (4313CTO) system that until recently worked just perfectly. After I know not what - I have checked the Windows Update log, etc. - now, when booting, when the system reaches the Windows logon screen, the usual 'Please wait' message is displayed, but after maybe 30s of that, it reads 'No attempt to start this service has been made since the last boot'.
This error only occurs on a fresh boot. When logging out and in again, it works correctly. I use the SSO function, so one finger swipe unlocks the hard drive and should log into Windows. The first BIOS swipe works fine, i.e. it cannot be a hard ware problem.
After a little research, I reckon this 'service' that is not starting is upeksvr.exe, given pg. 66 of this Lenovo CSS document. The particular error message I believe is a Windows system error, no. 1077 given this MSDN article.
After removing all of the Lenovo Fingerprint software and all fingerprint data, upgrading FPRS, downgrading, and having trawled the net for solutions to no avail, I have not had any success. A call to Lenovo yielded no help either (no surprise there...) I would really appreciate any help you can offer, to save me from having to reinstall the system!

I had a similar problem, the first time I occurred after a Windows Update. This time I formatted and made a fresh Windows 7 installation.
The next time the same happened again after I updated the system using the "Lenovo ThinkVantage System Update".
When I tried to open the Fingerprint software directly the following message appeared “The dependency service or group failed to start" and the Error Code E7210001 appeared in details.
This time I discovered in another forum while searching for another problem ( "Devices and Printers" did not load) that the problem was due to one of the services was disabled, the Credential Manager service.
To correct this just type in Start the following: services.exe
Look for the service: Credential Manager
In properties the Startup type should be set to "Automatic"
Press Ok and the next time you restart the computer the Fingerprint reader should work.
Hope this solves your problem.

Drivers assistance required for graphics card and fingerprint reader with W8 & Pavilion DV7-6B01ED

Hi - I own a HP Pavilion DV7-6B01ED and recently upgraded from W7 Home Premium to W8 Pro. Everything appeared to work fine except for the graphics card I have which now seems to always be on with the fan running, getting hot and running down the battery much more than before. I can not confirm what was reported as the graphics card in W7, but it is reported as the AMD 7000M after the upgrade. My invoice reports that it is a HD6490. Further to this, W8 reported an issue with this device in Device Manager.
Due to another issue (not hardware related) I decided to do a clean install of W8 which would also let me clean things up and to re-partition my disk.
In doing so I deleted the HP_TOOLS and the Recovery partitions. I'm not against recreating these but needed to delete them as I had 4 primary partitions and could not work within the restriction that comes with this. I understood from reading online that these can be recreated and the necessary tools re-installed (or another solution with DVD / USB employed). If the solution to my problems requires these to be installed, I'm happy to do so.
After the clean install, I continue to have the graphics card issue (same details as above) and the other issue I have is with the fingerprint reader. It shows up as an unknown device after W8 install (it did not have any issues after the initial upgrade I performed though).
So I've done plenty of things to try to rectify the issue and this includes installing the HP Support Assistant in the hope that this would help with the drivers. Instead of going through all the steps I've undertaken (I've read plenty in this HP forum and outside of the forum) and used certain W7 drivers, installed this that or the other program but unfortunately to no avail. I cannot get the fingerprint reader working and I still have a very hot and noisy laptop.
I'm good enough with OS and device driver installations and happy to get stuck into some unorthodox solutions if needs be. What can I do to resolve these issues?
Regarding the graphics card - is it a case that AMD have yet to release an updated driver? If so, I can live with that but in the meantime I would like to turn off the AMD card and work only with the integrated Intel graphics. Disabling the device in Device Manager does not seem to work. How do I do that?
The fingerprint reader is no big deal, but ideally I would like it working. What to do here?
If I need to do a re-install of W8 again and then get stuck into the driver installations I'm good with that, but would like to do it in a manner that will let me resolve these issues in the future without too much hassle.
The spec of my machine is: HP DV7-6B01ED 17.3FHD / i5-2430 / 8GB / 750GB HDD / HD6490
Thanks!

Hello AttackofZaq....
Thanks firstly for your reply. I re-installed W8 to start from scratch.
OK, so I thought the AMD driver worked. I had installed it before I posted to the forum but then the problem seemed to have returned. I'll have to play with the settings because just as I type this the fan has started for no reason, same problem as before. Is there any chance Windows Updates in interfering?
Regarding the fingerprint reader - it hasn't helped. In Device Manager I now see Biometric Devices > Validity Sensors (WBF) (PID=0018). Is there some further software I require in order to use the device. I'm going to install SimplePass to see if that's needed.
I'll be back with an update.
chemus79

Disabling Fingerprint Reader on Tecras

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