Disabling FORWARD option in UWL

Hi,
We are on SRM 7.1
Is there a way to disable the "FORWARD" option in UWL completely?
Do I need to modify the iview property or change something else in UWL in Portal?
Please advise.

Hi,
If you are not supposed to ever forward a task to another user, I would change the task properties in the backend system. If you know the task ID, you can open it in transaction PFTC. Then from the menu you will find a possibility to maintain the agent assignment of the task. Now I don't have an access to a system from which I could check the menu path, but if you search in SDN about how to set a task as a "general task", you should be able to find the correct path in some thread. The "Forwarding not possible" setting can be set up at the same place as where the task can be set as "general task" (=whoever can complete the task and it can be forwarded to anyone). I could perhaps check the menu path tomorrow, if you are not able to find it.
If you need to know the how to configure the item type in UWL (you don't need to do this, if you do the above), you need to e familiar about UWL configuration in general before you can do this. I would suggest that you try the above solution, before trying to do UWL configuration unless there is a specific reason for it (for example you need to be able to forward the task in backend but not in UWL).
Regards,
Karri

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Disabling FORWARD option in UWL

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