Disapearing Apple - Unknown Device - Making Sounds
Hi all -
So here is the deal. I have an 15G iPod with Dock Connector -- the one before the turnie wheel. I am now trying to install this iPod on my computer for the first time. I plug the iPod into the adaptor - adaptor into a working outlet and the apple appears then disappears -- I have pluged and unpluged -- I have tried different outlets -- there is no consistancey except that the apple SOMETIMES appears -- but mainly its blank. One time I got a battery bar with a ! triangle -- but that was just once.
SECOND issue -- I have yet to configure this iPod because when I connect it to the USB port -- I get the USB Device Not Recognized. So I went to the Device Manager -- it's there but as an Unknown Device. The computer does not recognize the device ANYWHERE but in the Device Manager as an Unknown Device. Oh! And when I did the trouble shoot thing on the error message -- it said "No Drivers are installed for this device."
Is there a driver I am missing? How do I get my iPod to charge and to be recognized?
Oh! Oh! One more bit of information -- the iPod is getting warm when plugged in AND its making sounds.
Thanks for any help!!!
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In my case, I can connect my Ipod one time. After I eject it, if I reconnect, I get the Unknown Device error. That's where this work-around comes in.
There is an INF file (a Windows hardware configuration file) in the Windows\INF directory that has a name that will be specific to your computer. Once you determine that file, you need to re-install it. Re-installing it allows the Ipod to be recognized the next time it is connected. These are the steps:
1) Determine the file name on your computer. You only need to do this one time, and then remember the name. Using Regedit, navigate to HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-44455354 0000}. Then do an Edit / Find for "ipod" without the quotes, making sure that "Data" is checked and "Match whole string only" is not checked. It should find "Apple iPod USB Driver" in the "DriverDesc" value in one of the sub-keys. There will be another value called "InfPath". The data for that is the file name for the INF file on your computer. On my computer it is oem51.inf. It will be something like that on yours.
2) In Windows Explorer, go to C:\Windows\Inf and find that file. In addition to "oem??.inf", there will be an "oem??.pnf" (same numbers), which is a binary version of the .inf file. Delete that file, or rename it if you prefer. If it exists, step 3 will not work.
3) Right click on the .inf file and select Install. The computer will chug for a few seconds. The .pnf file should reappear and, more importantly, your iPod should now be able to connect one time. At least it does for me.
I hope that Apple puts out a fix for this problem sometime soon. Meanwhile, doing steps 2 and 3 every time I want to connect is annoying, but bearable.I would like to apologize for posting this message. I promise that it did work and did seem to be the solution at the time I posted it, but it helps me no longer. My Ipod was recognized several consecutive times after I posted this with no work-around, but then it became an unknown device again, and there it stays, seemingly forever.
I am a highly skilled and experienced Windows system programmer, and this has me stumped. I apologize for any time that my message may have wasted for others. I have also tried every other solution that has been posted here and elsewhere, and none work.
I would recommend that Apple pay me a lot of money to find and fix this problem. Short of that, they should pay someone else to fix it. To have this many fatal problems for so many people should be considered unacceptable. Until a fix is available, I shall just be happy that I got as much onto my Ipod as I did before it became unavailable. -
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I downloaded the latest version of Itunes and haven’t been able to use since
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Hey Uttej Shas!
I have an article fro you that can help you troubleshoot this issue with your iOS device:
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http://support.apple.com/kb/ts5196
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Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013AC2C08548378
Current user is an administrator.
The current local date and time is 2012-06-28 15:23:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Jun 28 15:17:19 2012
Lease Expires: Fri Jun 29 03:17:19 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
G: Optiarc DVD RW AD-7220A, Rev 1.01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
This is my post:
https://discussions.apple.com/thread/4063223
Please, we need your help.
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