Disappearing bookmarks in Acrobat XI trial version

Hi there, I recently converted a Word 2013 document to a PDF using Acrobat XI trial version. However, when  I reduced the PDF size and secured it, the bookmarks disappeared. I'm interested in buying the full version but I need to know first why this is happening and what I need to do to fix it. Can anyone throw any light on the problem? Is it a problem with the trial version only?

Unfortunately, how the document appears in Word depends on the selected (or default?) printer. So if you intend to convert to PDF, set the default printer to the Acrobat PDF printer and it shouldn't change. I don't work with Word very much, but here's a link to some more info that may be helpful: http://word.mvps.org/faqs/formatting/textreflow.htm

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