Disappearing drop shadows..

on two of my web pages, I lose the drop shadow on some objects when I have gradient or image fill selected for the page background.
One page I lose it on a QT Movie(image fill), and on another page with jpg images(gradient).
Text drop shadows on these same pages are fine.

It is vinyl printing. They are using a program called Vinyl Express (version 8). It's for a vehicle wrap.
My design has transparency. There are several paths overlapping containing gradients.
The printer asked me to flatten the artwork and save it as a .eps. I was hoping to submit artwork that is 1/10 to scale. Today I made it as large as I can in illustrator and then opened the file in photoshop. But then I realized at the size I was working in the artwork couldn't be saved as a photoshop .eps. The option was to save it as a large document format. I ended up doing a tiff. There are so many options in the saving process it's got me uncertain how to it just right.
I would really like to submit a vector file so the scaling is limitless, but they are asking for it flattened. Scaling it up from 1/10 isn't working because it is pixelated. What would be the best approach for flattening? I tried the flatten transparency option, but there are so many options... I'm wondering if it would be necessary to use the preset, "Complex art." And should I do 0 on the raster/vector scale?

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