Disappearing info in the "Get Info" panel

When I select "get info" on a jpeg file using Mountain Lion, I am able to see all the "More Info" data, but if I come back to that same file after navigating away from it, all the data disappears? I was able to flawlessly recreate this scenerio with multiple jpeg files.
Here's where it gets even wierder. If I open that same file in Photoshop and select "File Info," the information is still there; however, after If I close the file and go back in the Finder the info comes back, but goes away as soon as I navigate away from it and come back to it.
Hardware/Software:
MacBook Air 13" 2012 Thunderbolt
1,7GHz Core i5
4Gig RAM
OS 10.8 Mountain Lion
Adobe PhotoShop CS5.5
Apple Thunderbolt Monitor 27"
USB external drive for TimeMachine
USB Keyboard, Mouse
USB Smart Card Reader

Please use bugreport.apple.com to file a bug describing the problem.
Here are the details on what I submitted. If you're seeing the same thing, please reference the Bug ID# 12156897.
Title: Finder Get Info... "More info" (spotlight info) disappears when reopened
Summary:
The "More info" data is replaced with "--" after the first time it is viewed.
Steps to Reproduce:
Make sure the boot volume has Spotlight enabled.
Download some files using Safari.
In the Finder, navigate to the Download folder.
Command-I to get info on the downloaded files.
"More info" shows where the file was downloaded from.
Close the Info dialog.
Use Command-I to reopen the Info window.
Expected Results:
"More info" has the same data as before.
Actual Results:
"More info" is replaced with "--" where it previously showed the download URL.
Regression:
If you open the same containing folder (Downloads in this example) in a new Finder window, the first time Get Info is used, "More Info:" is correct. The second time or later, it is replaced with "--".

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Can't write to Desktop ƒ; contradictory permissions info in the Get Info window

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My account is an Admin account. I am typing the correct password to unlock the fields in the Get Info window. I've tried repairing permissions in Disk Utility, and that didn't help.
A user named bennarsson reported the exact same problem in this thread: https://discussions.apple.com/thread/3039851?start=0&tstart=0
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Try this. Launch the Terminal app in /Utilities, copy & paste this this command into TextEdit, substitute your actual username for the placeholder, copy and paste it into the window that pops up, and hit the return key. So if your username was mike, it would be sudo chown -R mike:admin ~/Desktop
sudo chown -R username:admin ~/Desktop
When the Password: prompt pops up, carefully type in your admin password, since nothing shows up on the screen, and hit the return key. That should do it.

Edit "more info" in the "get info" window

I have songs on iTunes that are all named with what artists and song and album it is. When i click get info for the song out of itunes. In the "more info" section for song song will tell what artist and album it is and others will just say when it was last open. Can I edit the info in there to tell it who the artist is and album so when i put it on my phone it doesn't go in the no artist section.

I have it named in itunes I know how to change the info in itunes. Outside of itunes when i right click it and get info for it that window doesn't say what artist it is in the "more info" section. And other songs do have artists and album in this window in the "more info" part, and they're doing what their supposed to on my phone. So i need to adjust it a different way.

I have a cd that itunes can't find info for. I tried to add the info but the get info button is grey. can anyone help? thank you!

I have a Macbook Pro with OS 10.6.8

Hi Maeyer,
Welcome to the Support Communities!
Have you had issues importing and editing information from other CDs, or just this one?
I would check your preference settings in iTunes and try to import the entire CD again. You can also try just adding one track by dragging it to a playlist to see if you get a different result. These articles may help ...
iTunes: About the Add to Library, Import, and Convert functions
http://support.apple.com/kb/ht1347
Playing and managing content in iTunes
http://support.apple.com/kb/HT1399#3
Editing and arranging content
Each audio or video file in iTunes has several settings and tags that can be easily modified. These options can be accessed by selecting any file in the iTunes browser windows and selecting "Get Info" from the File menu. You can add song lyrics, artwork and set special playback options. The "Info" tab lets you edit information about the file including artist and album info.
Cheers,
- Judy

Entering info on the Get Info Info page

I have misspelled entries a few times. Even after correcting the word whenever a new entry is made ITunes still tries to copy in the incorrect word. Example: I once entered "Audiio" then corrected it to "Audio". Whenever I enter that word again I have to type the whole word or "Audiio" is copied. In the past I could just enter "Au" and the rest would fill in. This is just one example.
Is there a cache file or buffer that I can clear either totally or selectively?
Thanks,

Use the search field to make sure you have eliminated every single misspelled entry... then maybe try relaunching iTunes.

I've cleared almost 30 gig off of my hard drive in the past 2 weeks, and it will temporarily show that in the Get Info box. But hours later, I am still getting a disk full error and all of the memory has disappeared.

I've cleared almost 30 gig off of my hard drive in the past 2 weeks, and it will temporarily show that in the Get Info box. But hours later, I am still getting a disk full error and all of the memory has disappeared. I have cleared my backup logs from Time Machine, checked the mail folder, cleaned out tons of photos and videos and it still keeps filling back up.
In checking the log files, here is the message repeated over and over....
Jul 4 07:18:13 Donald-Keele-Jrs-iMac-123.local CalendarAgent[213]: CoreData: error: (21) I/O error for database at /Users/donjr/Library/Calendars/Calendar Cache. SQLite error code:21, 'unable to open database file'
Jul 4 07:18:13 Donald-Keele-Jrs-iMac-123.local CalendarAgent[213]: Core Data: annotation: -executeRequest: encountered exception = I/O error for database at /Users/donjr/Library/Calendars/Calendar Cache. SQLite error code:21, 'unable to open database file' with userInfo = {
NSFilePath = "/Users/donjr/Library/Calendars/Calendar Cache";
NSSQLiteErrorDomain = 21;
Jul 4 07:18:14 Donald-Keele-Jrs-iMac-123.local cfprefsd[180]: CFPreferences: error creating file /Users/donjr/Library/Preferences/com.apple.iPhoto.plist.t3l894p: 28
Jul 4 07:18:30 Donald-Keele-Jrs-iMac-123.local Printer Pro Desktop[275]: Empty task
Jul 4 07:18:33 Donald-Keele-Jrs-iMac-123.local Microsoft Sync Services[8149]: [0x16697c0] |ISyncSession|Warning| com.microsoft.Entourage2008: transitioning to cancel - session cancelled by server: Client 'com.microsoft.Entourage2008' tried to start a session for the plan 45AD80C3-0D52-4CF2-8CBA-103564B6C47C and the plan no longer exists.
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Any ideas on what to do next?
I'm running and iMac 20-inch early 2009
Processor 2.66 GHz Intel Core 2 Duo
Memory 8 GB 1067 MHz DDR3
Graphics NVIDIA GeForce 9400 256 MB
Software OS X 10.8.4 (12E55)

Step 1
Quit Calendar. Triple-click the line below to select it:
~/Library/Calendars/Calendar Cache
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window should open with a file named "Calendar Cache" selected.
Move the selected file to the Trash. There may be one or two other files in the same folder with names that begin in "Calendar Cache". If so, delete those files too.
Step 2
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash as well:
iPhoto ▹ Empty Trash
Then reboot. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of your data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
To locate large files, you can use Spotlight. That method may not find large folders that contain a lot of small files.
You can more effectively use a tool such as OmniDiskSweeper (ODS) to explore your volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
Install ODS in the Applications folder as usual. Quit it if it's running.
Triple-click the line of text below to select it, then copy the selected text to the Clipboard (command-C):
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The application window will open, eventually showing all files in all folders. It may take some minutes for ODS to list all the files.
I don't recommend that you make a habit of doing this. Don't delete anything while running ODS as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with ODS, quit it and also quit Terminal.

How do I make my iPhoto Library's version number appear in the Get Info window?

I recently (within the past 2 weeks) purchased a new 27 inch iMac and have been importing data (applications and files) from my 2010 Macbook Pro via AirDrop. One of the first files I migrated over was my iPhoto Library. I doing so, I noticed a few differences between its file attributes and those of the iPhoto Library file created by default on my new computer - two of which I'll note here. First, I noticed that the file resident on my new OS was labeled iPhoto Library.photolibrary while my older version did not have the ".photolibrary" extension. That seemed simple enough to correct so I added that extension to my old library file. The second difference I'd note - and the source of my question - is that the default iPhoto Library file displayed a version number (9.5.1) in its "Get Info" window, while mine did not. I checked my file's info.plist file and the correct information seems to be listed. It reads (in part):
<dict>
               <key>CFBundleGetInfoString</key>
               <string>iPhoto Libary 9.5.1</string>
               <key>CFBundleShortVersionString</key>
               <string>9.5.1</string>
</dict>
</plist>
I'm not sure this is really a question for the iPhoto community, as it seems like a more general issue; but, this is my first post to these forums, and I didn't know where to start. Thanks in advance for the advise/suggestions.

In terms of the info.plist file, I only reviewed it to see why I wasn't seeing the version number in the GetInfo window.
The string "<key>CFBundleGetInfoString</key>
               <string>iPhoto Libary 9.5.1</string>"
is exactly what will be shown in the Get Info panel. I tested that by simply editing this string in a test library using XCode. I could "Get Info" to show ridiculous versions numbers this way.
However, none of my older iPhoto libraries will show the version string in Get Info, only libraries I created with iPhoto 9.5.1. or Aperture 3.3 or later.
There is probably one of the other database files in the folder "database" - *.appdb and *.db interfering. None of the Library First Aid options did make the version number show for my older iPhoto libraries - not even rebuilding the iPhoto library. The only way I could make the version number show in "Get Info" was by exporting the library as a new library using Aperture. But this exported library is now showing as Aperture library.

To run iTunes in 64-bit mooose the "Get Info" command in the File menu, and uncheck the "Open in 32-bit mode" checkbox in the iTunes Info window. but i doesn't have the tick thing plus i redownloaded it a

To run iTunes in 64-bit mode, select the iTunes application in the Finder, choose the “Get Info” command in the File menu, and uncheck the “Open in 32-bit mode” checkbox in the iTunes Info window. but i doesn't have the tick thing plus i redownloaded it again and same message comes up

Have you disclosed the "General" brick in the "Info" panel? Click the disclosure triangle to the left of "General":
What is your iTunes version and MacOS X version?
-- Léónie

Can I change the position of the Get Info window?

Can I change the position of the Get Info window?

If you want to open the "Get Info" panel in the center of your screen, define the following Automator service and install it in the "Services" Folder of your User Library. This service will be available when you ctrl-click a file or folder in the pop-up menu and it will open the "Get Info" in the center of the screen.
Open Automator and select New -> Service.
Select: Service receives "files or Folders" in "Finder.app"
Drag a "Run Apple script" action from the Actions pane -> Utilities onto the Workflow
Paste the following script into the action, after (* Your script goes here *) and before "return input"
          tell application "Finder"
activate
                    set {d1, d2, d3, d4} to (get bounds of window of desktop)
open information window of item input
                    set {i1, i2, i3, i4} to (get bounds of information window 1)
                    set position of information window 1 to {d1 + (d3 - i3 + i1) / 2, d2 + (d4 - i4 + i2) / 2}
          end tell
Save the service and name it e.g. "centeredGetInfo". It will be installed in your library -> Services.
Now you can ctrl-click any File or Folder, and in the Services Section of the pop-up menu you will see your new service "centeredGetInfo", also in File ->Services in the Finder, when you select a Finder item.
You can bind this service to a keyboard shortcut in the keyboard preferences and use it like the standard "Get Info"

Can you see a image in the Get Info Window?

After upgrading to Mt LIon and while using CS6, I can't see image previews in the Get Info window. Can't see images in the upper left corner of the get info window, so I can't make a selection and then do a copy- paste like I could do before I upgraded to Mt Lion with CS6. I want to be able to paste a image of the subjects in my folders.. IE folder of Panda Bears would have a image of a Panda showing on that folder. Folder of The Great Wall would have a image of the Great Wall on the Folder of Great Wall pictures. This has always worked for the past many years I have used a Mac and Photoshop. I started with Photoshop 2. All my photo folders are represented by images so I have a good idea of what is contained in each folder. Now after 2 weeks in China, 20 folders are represented by 10-11-12, 10-12-12, 10-13-12, 10-14-12 and so on. Shows me nothing but dates. I have tried saving as Jpeg, Tiff, and PAD, and still can't do a copy-paste in the Get Info window. Apple says it is a Adobe problem, Yesterday Adobe told me it is because I am uusing a Nikon D800 and Adobe does not have a patcdh for the NEW Nikon camera. I then tried using my Nikon D2Xs, Nikon D3X, Nikon 800 and even my wife's D50 and none of these camera allow me to copy paste the thumbnail image to the clipoboard like I have been able to do for YEARS... I can see images in a folder in Bridge, but the images dont show in my desktop folders.IE, a folder on my desktop with 200 pictures only show with words/ numbers/letters NO IMAGES appear in the folders on the desktop. On some folders the folders in a folder don't show up as Folders either.
Can Any one help me. Same thing happens on my MACPRO w 16 GB Ram and on my 17" MacBook Pro.

Allan Sicks wrote:
Thanks for your input. Problem might be with the EASTER BUNNY..... have to have someone to blame.
I can't blame you for saying that.
Adobe is the clear owner of the responsibility to make functional their product that they claim is compatible with your operating system. Adobe is the one who sold you the product.
I just went looking for what Adobe has said about Mountain Lion compatibility, and they both list Mountain Lion as compatible and include such language as that on this page (emphasis mine):
Adobe and Apple have worked closely together to test Adobe® Creative Suite® 5, 5.5 and CS6 editions and individual products for reliability, performance and user experience when installed on Intel® based systems running Mac OS X Mountain Lion (v10.8). Earlier versions of Adobe Photoshop® (CS3 and CS4) software were also tested with Mountain Lion and there are currently no known issues.
I suggest that Adobe needs to get on the ball and get this fixed. The time for user patience is over.
If someone from Adobe is saying "Adobe can't fix it" then that someone is at the wrong authority level and/or is thinking on the wrong level.
This is business and the business is making products that have value and are sold to people who perceive that value. Adobe doesn't get to keep selling products that don't work while standing on principles that "it's someone else's problem". Customers don't care why it doesn't work.
It's obvious to a child that if Photoshop CS5 can write the proper things to the Apple OS so that the thumbnails are visible, that there's something Adobe could do to fix it.
But EVEN IF this were something only Apple could fix, that Apple hasn't fixed it yet says pretty loudly that Adobe isn't making the right overtures to Apple for their mutual benefit. Adobe, are your executives so greedy that they can't grease a few palms of their friends over at Apple to put some priority on this? What's the problem here? Has Adobe actually forgotten how to do business?
-Noel
P.S., You should know that I don't use a Mac and am personally having no issues with seeing proper thumbnails and previews on my Windows 7 and 8 systems, since the software that does that isn't from Adobe.

The latest version of Pages does not allow a Pages document to become a 'stationery pad'! Is there a way to do this this other than through the 'Get Info' window?

The latest version of Mavericks does not allow a Pages document to become a 'stationery pad'! Is there a way to do this this other than through the 'Get Info' window? As Pages templates cannot be ordered in folders, my many templates are effectively unusable now and I need to find another way to order and access them.

Are you aware of that you can still use Pages 09 on Mavericks? You don't have to go thru the grieves of using the crippled Pages 5. Pages 09 should bi in Applications/iWork 09 folder.

I can no longer delete lines on the get info screen

I'm trying to delete the artist on the get info screen. Until a few days ago, I was able to do so. Now, when I delete the artist, the get info screen appears as if the line has been deleted. However, when I click "OK" then close the screen, it hasn't been deleted. When I reopen the screen, that info is still there. I'm not doing anything differently that I did before. Is this a software issue in the latest version of iTunes?

Try going to settings> general> usage> storage> manage storage> look for the app and delete it from there.

It is no longer possible to use ALT + N and ALT + P from the "get info" window.

On a PC, previously, when in the "get info" windows, it was possible to use ALT + N and ALT + P to switch to the song information for the next and previous song. Since the update to the newest iTunes, it's no longer possible. Has anybody found a keyboard shortcut that works? The "keyboard shortcut" thing in iTunes says you can still use ALT + N, but it doesn't seem to be working for me. Is it working for anybody else?

You're welcome.
tt2

I just purchased a few songs from Itunes and could not edit the information in the Get Info section of the file. It's greyed out. Any ideas? Has ITunes changed and no longer allows editing.

Has ITunes changed its editing feature for songs, etc.? I just purchased a few songs and found that I could not edit them using the "Get Info" feature. The information is greyed out and does not allow editing. Among other things, I usually like to eliminate the word "THE" from group names for easier alphabetizing in my library. Thanks for any help.

Check permissions and ownership of the files. Maybe this helps....
How to Take Ownership and Grant Permissions in Windows Vista

I have the latest Mac Air 13" and I have a Seagate 500MB external hard disk I cant copy or Cut any files on the hard disk and I cant even delete any files. I have the settings as Read and Write in the get info tab. Please help

I have the latest Mac Air 13" and I have a Seagate 500MB external hard disk I cant copy or Cut any files on the hard disk and I cant even delete any files. I have the settings as Read and Write in the get info tab. Please helpand also note that my hard drive was formatted on a Windows 7 Laptop.

thats the problem, its in MSDos (Fat) or NTFS for Windows.
Options.....
1. offload all that data on the HD onto your PC, THEN format the HD in EXFAT for use on BOTH PC and Mac for read/write.....then reload all (or as you need) that data back onto the HD
2. get another HD, and format it for Mac OSX extended journaled.
FAT32 (File Allocation Table)
Read/Write FAT32 from both native Windows and native Mac OS X.
Maximum file size: 4GB.
Maximum volume size: 2TB
You can use this format if you share the drive between Mac OS X and Windows computers and have no files larger than 4GB.
NTFS (Windows NT File System)
Read/Write NTFS from native Windows.
Read only NTFS from native Mac OS X
To Read/Write/Format NTFS from Mac OS X, here are some alternatives:
For Mac OS X 10.4 or later (32 or 64-bit), install Paragon (approx $20) (Best Choice for Lion)
Native NTFS support can be enabled in Snow Leopard and Lion, but is not advisable, due to instability.
AirPort Extreme (802.11n) and Time Capsule do not support NTFS
Maximum file size: 16 TB
Maximum volume size: 256TB
You can use this format if you routinely share a drive with multiple Windows systems.
HFS+ ((((MAC FORMAT))) (Hierarchical File System, a.k.a. Mac OS Extended (Journaled) Don't use case-sensitive)
Read/Write HFS+ from native Mac OS X
Required for Time Machine or Carbon Copy Cloner or SuperDuper! backups of Mac internal hard drive.
To Read HFS+ (but not Write) from Windows, Install HFSExplorer
Maximum file size: 8EiB
Maximum volume size: 8EiB
You can use this format if you only use the drive with Mac OS X, or use it for backups of your Mac OS X internal drive, or if you only share it with one Windows PC (with MacDrive installed on the PC)
EXFAT (FAT64) ------Can read/write from both PC and Mac
Supported in Mac OS X only in 10.6.5 or later.
Not all Windows versions support exFAT.
exFAT (Extended File Allocation Table)
AirPort Extreme (802.11n) and Time Capsule do not support exFAT
Maximum file size: 16 EiB
Maximum volume size: 64 ZiB
You can use this format if it is supported by all computers with which you intend to share the drive. See "disadvantages" for details.

Disappearing info in the "Get Info" panel

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