Disappearing SuperDrive

My SuperDrive stopped accepting CDs/DVDs. The motor simply wouldn't activate and "grab" them. Following advice elsewhere in these threads, I zapped the PRAM. I thought it worked, because it accepted the first DVD I inserted after the restart.
Then...it disappeared. There's no icon onscreen indicating an onboard DVD. Pushing the Eject button does nothing. I can't "Trash" the disc because there's no icon to drag.
I looked for the optical drive in System Profiler > Hardware > ATA and the system reported "No information found." Under Disc Burning, it said "No burning device was found. If you are using an external device please make sure that it is connected and powered properly."
Any suggestions?
Thanks,
Matthew

Well I'll be doggoned. The DVD optical drive on my iMac "woke up" and is functioning normally again, after a coma that lasted several days. I was able to retrieve the DVD that it "ate," and play DVDs and CDs normally. It reappeared in the System Profiler menu also.
Now, by "normal," I don't mean healthy. It has always had a tendency to vibrate and rumble much more loudly than any other optical drive I have used, and often expels CDs/DVDs at an a alarmingly high temperature. I had always attributed this to the hot-running G5 processor, but could it be the drive itself needs a tune-up? Is that much vibration and rumbling a sign that something really is wrong?

Similar Messages

  • Superdrive suddenly disappeared, Don't think its Firmware

    Hi,
    I was just typing on my MacBook Pro today, and the superdrive made a whirring noise while there wasn't a disc in it. Just making sure, i stuck a Jack Johnson CD in it (its played in there before) and the drive sucked it in like normal, spun it a coupla times then stopped. it didnt come up in finder, itunes, disk util. and under system profiler it says that "No burning device was found. If you are using an external device please make sure that it is connected and powered properly."
    I don't think its the firmware, because I was watching movies on it just a week ago, and i havent updated anything except to Microsoft Office 08. Theres still power in the drive, upon start up, i can hear the drive spin a few times. Any ideas?
    Thanks

    Try doing a Parameter RAM reset - hold down apple/option/p/r keys at start up and wait for three chimes before releasing the keys.

  • Superdrive disappeared

    Thats the best way i can describe it.
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    Hi
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    http://discussions.apple.com/thread.jspa?messageID=4773551
    Steve
    You could try this (might be relevant):
    http://forums.macnn.com/peripherals-57/211841/dvdplayer4-and-external-pioneer-dv d-r/print/
    Message was edited by: SteveLamb0

  • Internal Hard Drives Disappeared, Finder Memory Problem

    Hello Helpful Folks,
    I recently installed an addional internal Hard Drive, and an additional 1GB SDRAM. This worked great for a day, but the next morning, after powering up, system was extremely sluggish, and after much deadline-induced impatient problem solving, has gone from bad to worse (system refuses to acknowledge existence of internal Hard Drives). I apologize in advance for the length of this post, but as
    the devil is in the details, I figure too much info is better than not enough.
    Following is a breakdown of my system: AS IT LAST WORKED; RECENT UPGRADES; and MY LAME ATTEMPTS AT PROBLEM SOLVING THAT HAVE MADE THINGS WORSE. Please don't interpret my all caps as shouting, just trying to organize this post for better clarity.
    System is dedicated to Video Editing with FCP 3, running under OS 9.2.2. System is "off the Grid", i.e. no network, no internet, no printer, no gaming devices. System was purchased new in July 2001, by a friend. At one point I know this system had an Airport card, which was removed prior to my purchase in 2003. I can't remember what else it may have had installed in its history, but here's what it has now:
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    **bold items are upgrades Original Owner or I installed with no apparent problems**
    Power Mac G4 "Quicksilver" 2001
    867 PowerPC G4, 256 L2, 2MB L3
    -1 Stick "ValueRAM - KVR 133 x 64 C3/512" in PC 133 DIMM slot **
    - "Virtual Memory" was turned off years ago due to conflict with FCP 3
    -2 empty DIMM slots
    -1 60 GB internal HD (Maxtor Ultra ATA/100), 1 partition, formatted HFS+, jumpered as "Master" on Internal ATA 2 ID=0 (which as I understand it is ATA/66 speed)
    -1 Pioneer "Superdrive" DVD-R/W/CD-R/W on Internal ATA 0 ID=0
    -NVIDIA GeForce2 MX with 32MB SDRAM in AGP Slot, feeding a 17" Apple Studio Display.
    -PCI Display Card "formacGA7" - not attached to any external device, not sure what its intended purpose is.**
    -3 Empty PCI Slots
    -OEM Keyboard attached to Monitor's rear USB port.
    -Microsoft 3 Button Wheel mouse with "IntelliEye" (wheel is 3rd Button) connected to Keyboard USB port (right side).**
    -2 OEM FireWire (400) ports
    -2 OEM USB (1) ports
    Peripherals that have worked in various configurations with this system over the past 3 years:
    -3 OWC Mercury Elite ("Oxford Chipset") Externally powered, External FireWire(400) 200GB Hard Drives, 1 partition each, formatted HFS+, daisy-chained to either of the FireWire ports.
    -1 Canon GL1 MiniDV camera, attached either to the other FireWire port, or to the last drive in the chain, depending on my urgency/laziness factor. BTW, FCP 3 has worked flawlessly controlling this Cam for logging and Batch Capturing.
    Applications on System Hard Drive that I have OEM CDs for:
    -OS 9.2 - (I think I remember that OS X was removed from system due to conflicts shortly after original purchase)
    -FCP 3
    -DiskWarrior (version unknown, purchased from Alsoft in 2003)
    -OWC Intech Hard Disk SpeedTools ver 3.5
    Other CDs I have:
    OEM CDs for Power Mac G4:
    -Software Install, OS 9.2, CD vers 1
    -Software Install, OS 10.0.4, CD vers 1
    -Software Restore, OS 9.2 & 10.0.4 CDs vers 1, Discs 1-4 of 4.
    -OEM Apple Hardware Test; Power Mac G4, SW vers 1.2.1
    Applications on system Hard Drive that I don't have CDs for, that I rarely use, but I'd like to keep:
    -After Effects 5.0
    -QuickTime Player 6.0.2
    -Toast Audio Extractor 1.1
    -Toast Titanium 5.0.2
    Applications on system Hard Drive I use if my wife is busy on our Windows XP machine:
    -Photshop 6.0
    -Microsoft Word & Excel
    # of other Applications on System Hard Drive I either don't use or may be integral to the system: 260
    # of Control Panels:
    -Enabled: 34
    -Disabled: 0
    # of Extensions:
    -Enabled: 174
    -Disabled: 0
    note: a number of the applications and extensions are for AOL, Quickbooks, Microsoft Money and the like, as well as other things I don't use (Airport, USB printers, Networking, etc.)
    Smart things I did:
    -Regularly made backup copies of my FCP projects to the external drives.
    -Bought a copy of MacDrive so I can see what's on my External Drives on the XP machine.
    -Printed out System Profile before I installed upgrades.
    -Thoroughly searched this discussion board for and gathered as much info as I could before upgrading.
    Dumb things I did:
    -Made a copy, but not a clone, of my System Folder to one of the external drives when I first got it.
    -Didn't keep any sort of separate log of what's on the External Drives.
    -Never ran any sort of Disk Maintenance, even after one of the Externals crashed (DiskWarrior saved my butt on that).
    -Ignored some of the advice on this discussion board.
    Really dumb thing I did without even realizing it:
    Captured all media for a rush job onto my internal system Hard Drive, as well as storing and using massive jpgs for the same job on that same drive...
    Which led to painfully slow rendering times, and crashes caused by "Error: Out of Memory", which I interpreted as "Must buy more memory" and not "must make sure I'm not trying to edit media stored on system drive, especially with massive jpgs that I should reduce"
    RECENT UPGRADES:
    Here's what I did, and how I did it:
    Turned off system, disconnected all External FireWire Devices, disconnected Monitor, opened case, touched various metal parts of case and power supply to discharge any Static, unplugged power cable.
    -Installed 2 512MB sticks of "Lifetime" PC 133 SDRAM; total System RAM is now 1.5GB, all 3 DIMM slots now occupied.
    -Installed 1 Maxtor "DiamondMax" Ultra ATA/133 100GB Hard Drive (8 MB buffer) as "Slave" (no jumper) in top of U-Carrier above System Hard Drive; attached to middle of original Apple ribbon cable, attached available power plug.
    Taped spare jumper to inside of empty drive bay, noting origin and date. Did NOT push PMU button. Carefully closed case. Reconnected Monitor, did NOT reconnect any FireWire devices. Powered System on, but did NOT perform PRAM reset.
    I don't remember the exact order of what happened next, but I think: System booted up normally, a window popped up saying a new drive had been found, would I like to intitialize it?, which I did as Mac OS extended, and then named. If I was instructed to restart, I did so, otherwise did not. Clicked on "about this Mac" and saw that it now showed 1.5GB RAM. I then went about moving Media/Render files off the System drive (and one of the Externals) onto the Internal Drive, with a combination of FCP's Media Manager, and dragging from the Finder. After files had copied, dragged Media/Render files from System Drive to Trash. Opened FCP project, had FCP re-link to new locations of missing files. Saved, closed, and re-opened project, set Capture/Scratch disc to new internal Drive. At some point I changed FCP's Memory Allocation from whatever it was to 512000KB Minimum, and 900000KB Prefered (and I hope I got all those zeroes right). Did NOT restart after changing Memory Allocation, unless a window popped up instructing me to do so, in which case I did. Re-opened my project, rendered a few thing at a noticeably increased speed, saved everything, emptied the Trash, shut everything down, and called it a night as it was 4:30 am.
    A few hours later, I plugged the MiniDV and an External Drive into the FW ports and powered up the System. It was behaving extremely sluggishly. I would click on something, the pointer would turn into a wristwatch (sometimes with the minute-hand moving, sometimes not) and like an actual minute later, what I'd clicked on would open. All three drives were on the desktop, still had their files, and "About this Mac" still showed 1.5GB total Memory. So I powered down, disconnected the FW devices, waited a bit, and powered back up. Same sluggish response. I tried to open my FCP project file, and instead got a Window that said something to the effect of "The Application associated with this document could not be found". I think I tried to open FCP from the Applications folder on the System Drive and got the same message (I'd only had 3 hours sleep, no coffee, my client had died, and his family was coming for whatever I had in a few hours).
    LAME ATTEMPTS AT PROBLEM SOLVING THAT HAVE MADE THINGS WORSE
    Panic had set in, which never solves anything, so I don't remember what order I performed which tasks, between searching for clues in this forum, and convincing myself that that would be faster than trying to compose a question, waiting for a response, etc.
    The first two things I did, and I can't remember which I did first (both from Keyboard Commands during Restart):
    Rebuild Desktop
    PRAM Reset
    Neither of those solved the problem, so I continued.
    I tried restarting without extensions.
    I would get errors that said something like "Not Enough Memory to Open Finder".
    I tried booting from Disc 1 of the Software Restore Disk, which only wanted to destroy my data.
    I tried booting from the OS 10 disk, with the same result.
    I was finally able to boot from the OS 9.2 Software Install Disk, and actually saw both internal drives on the desktop, and the 1.5GB RAM in About this Mac. I tried to allocate more memory to Finder, but was informed that "Cannot Perform Requested Operation. This operation requires versions above 8.0".
    I think at this point I decided that I must have too many extensions, and started disabling ones I thought irrelevent to my cause (mostly anything that said "AOL", "Airport", "Ethernet", "Printer", "Modem", "Speakable", and a couple things called "Open TPT".
    It gets worse. Then I decided to turn off some "unnecessary" things via the control panels, but somehow managed to disable the control panels themselves: AppleTalk, DialAssist, File Sharing, Modem, Mouse (as I saw that Microsoft Mouse was among the others), Remote Access, Speech, USB Printer Sharing, and possibly TCP/IP.
    That certainly didn't help anything (though upon restarting from the OS 9.2 Disc I was able to see the extensions and control panels in their respective "Disabled" folders in the System Folder). But I still wasn't able to get more Memory to Finder.
    So, I decided a few more PRAM resets might help, which succeeded in making both Internal Hard Drives disappear. I tried booting up from the DiskWarrior disc, but even the Mighty DiskWarrior couldn't find the drives. I performed the longer, in depth version of the Apple Hardware Tools tests, which reported that everything's fine (including the new RAM), but made no mention of the Hard Drives at all. The deadline having long passed, I shut the system down. I read through more posts and tech articles, etc.
    I searched my External drives with MacDrive on my XP, and found the drive that has the copy of my System Folder (which shows all extensions and control panels as enabled); not sure if the Quicksilver will boot from that, I don't know what the Keyboard command for booting from a FireWire drive is (if there is one) and the drive itself only has 900MB of free space.
    I can't find any reference to Internal ATA drives anywhere in the MacDrive documentation; if it was possible I'd put them into the XP, get the files off the Mac drives, reformat them and install OS9 from the Discs.
    This is where I am now:
    The Quick Silver is still powered down. I removed the Microsft mouse and replaced it with the OEM Apple mouse. I opened the case, and removed the PRAM/Backup battery (manufacture date: July 2001). Couldn't find my voltmeter, so took the bat to Radio Shack and bought a new one. Had the Radio Shack guy test the old one: it showed 3.69 volts still. Have not installed the new battery yet. The case is still open, waiting for any advice any of you might have to offer.
    Thank you all so much for your patience in perusing and pursuing this.
    Sincerely,
    Patterson
    Power Mac G4 Quicksilver 867   Mac OS 9.2.x   17" Studio Display, 512MB RAM

    Thank you Rodney and John,
    The jumpers are correct for both Maxtor Drives.
    Rodney, you are correct in that the initial problem (slow rendering/"out of Memory" crashes) was caused by my not realizing I'd stupidly captured several GBs of media to my system drive, and not checking which drives those files were on (as I'd assumed I'd put them on one of my external media drives) once that problem presented itself.
    Before I'd determined what I'd done, I bought the extra RAM. After I'd found the media files on the System Drive, and saw that my dedicated media drives were too full to easily move them, I decided to buy an additional Internal drive so that I could:
    -Move the Media onto it relatively quickly and finish my urgent project.
    -Juggle all my media into a more organized fashion for archiving (as most of my projects are on-going long-term affairs)
    -Wipe it, Partition it, and clone my System Drive onto it, as a spare bootable drive in case my OEM System Drive failed.
    Copying the Media files onto the New Drive and moving the System Drive's Media files into the Trash worked great: huge improvement in Rendering, etc.
    Before shutting down for the night I Emptied the Trash, and was pleased with the amount of space I'd freed up on the System Drive.
    My guess is that the System Drive was terribly fragmented, having been subjected to intense use over the past 5 years without any sort of Drive Maintainence, and deleting that massive amount from it in one shot caused my extreme system sluggishness upon Startup the next day.
    My subsequent lame attempts to solve the sluggishnes ultimately resulted in my losing access to both drives.
    Today, I replaced the Backup Battery, pushed the PMU, re-attached the AC, and Powered Up with the case open as per your suggestion.
    It was trying for a few minutes (the gray screen went black at one point, and then returned to gray) before presenting me with the flashing question mark.
    There was, however, a quiet but distinct "buzzing" sound that would alternate: 1 sec "buzz", one second silence, one second "buzz", one second silence, etc. coming from the drives, even after the "?" appeared.
    I powered down, removed the Ribbon and Power Cables from the new "Slave" drive, and powered up again, with the exact same results.
    I powered down, removed the Ribbon and Power cables from the original "Master" drive, reinstalled the Jumper on the New Drive as "Master", plugged the End of the Ribbon and the Power cables into the New "Master" drive and powered up. The screen went to the "?" within 20 seconds instead of 4+ minutes, and no more "buzzing".
    I put the Apple Hardware Tools Disk in, ran the "long" test, and everything came out fine.
    I have to abandon this for now, but thanks again for your previous advice, and any more you may have!
    Cheers,
    Patterson

  • IMac SuperDrive with Windows 8.1

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