Disappearing Tool Bar and Docking Bars

While using Mail, my toolbar slides away, as does my docking bar.  I can't seem to find anything in Preferences to correct this.  Help!
Thanks.

Application is in Full Screen mode.
When an Application is in Full Screen mode, Menu bar, Toolbar and Dock will be hidden.
Move the cursor to the top and click the blue double arrow icon to get back to the normal window mode
or press esc key at the top left corner of the keyboard.
Clicking the gray double arrow icon at the top right corner of the window will make window Full Screen.
http://support.apple.com/kb/PH11941
Best.

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    ==
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