Disappointed CISCO-LINKSYS ~ after-sales support of E4200V1

Hi guys,
I'd like to express my feeling of purchased E4200V1.
I bought E4200V1 around 1 yr. Before that , I was considering E4200V1 (just has HW ver.1) and ASUS - RTN56U.
Finally, I voted CISCO-LINKSYS.
Hoewever, CISCO Development team does not keep the improvement of their product and they trend to release E4200V2.
In contrast to ASUS,, their R&D pay their heart to customer to keep improvment of thier products
http://usa.asus.com/Networks/Wireless_Routers/RTN56U/#download Their firmware is keeping update.
In E4200V1, even many victims (who chose E4200V1) compliant the firmware.
But CISCO -LINKSYS seems like do not care.............
Hey guy, will you select CISCO - LINKSYS series products next time ? To me, absolutely not !
koklee

I have the same router as well. I agree with you. Cisco/Linksys are extremely slow on the firmware front to fix bugs and make new enhancements. I have suggested a traffic meter many times to monitor daily/weekly/monthly bandwidth. That alone is pretty standard on all new routers. Yet Cisco/Linksys still does not have one today. Even with the lateast EA4500.

Similar Messages

Sorting out after sales support

Apple have sent me a return package for a defective ipod. The box was delivered whilst I was away on business. The deliverer stated that collection would be the next day - as it was a working day no one was available - surprise! I am now back at my home address and have the return package BUT cannot find any way of arranging a collection. There is no way of contacting apple other than this medium. They also claim that they are going to charge me for not returning in time. Is there anyone on this forum who can tell me how to fix this otherwise Apple's after sales support is in danger of becoming a byword for disaster.
ipod Windows XP

Nikki
Thanks for the reply. I suppose its obvious. However I still find Apples support web site very unhelpful in this regard.
Windows XP

Bangalore, India - Printer after sales support is non existent

This is a rant about terrible after sales support in Bangalore, India from your authorized reseller.
We purchased a new photosmart plus recently after the older HP laserjet 3055 conked out. The older printer was to be repaired while we also agreed to purchase a new photosmart plus.
Its been a month since the laserjet was taken away for a suspected motherboard failure - we havent received it back yet.
And the photosmart plus: we've been facing repeated cartridge changes. The black ink cartridge is either unavailable or the service center is just lax in following up on our requests.
This forum post is just the culmination of a week full of calls and threats to the reseller - systech to send us cartridges and return the older laserjet.
At the moment - we've stopped all printing (4 days now) and terribly harried!

Click the "contact support" link toward the lower-left of that page and follow the instructions.
Regards.

I am having problems with the wifi connection on my ipad 4th generation only 3 weeks old. Have left it back to the shop i bought it in and they said they have to send it away now i am left with no ipad. What after sales support do you give really?

Does anyone else have problems with the wifi connection on their 4th generation Mine keeps going off line and its only 3 weeks old.I had the ipad mini and this problem never existed. I brought it back to the shop where i bought it Expert Laois last week and they said they couldnt find a problem but had to take it back today as it keeps disconneting from wifi still, anyway they are sending it back for repair and it am left with no ipad. After spending in excess of 700e i feel that this is really bad after sales service. I bought something that i want to use now and cant so what a waste of money it is .

Thankyou, but the shop said that they spoken to apple and that they have now changed their policy and that they do not give a replacement. So are you telling me that their information is false. Also what should they have done. This problem has existed since i bought it.????? What should i do?????

HP laptop's useless after sales support

I have been using few of HP products like HP Pavillion desktop, printers, all-in ones and one of the premium laptops, HP Pavilion DV3. recently my laptop fell from the desk and got some issue with the screen displaying some band of white & grey lines in the middle of screen. Soon after I approached one of the main HP service centre located in Intarvo, Okhla, New Delhi. The executives were hardly cooperatives and didn't shared any commercial or technical information, rather asked to submit my laptop for 2-3 days upon which only they will examine and give the pricing for which they will anyways charges Rs 300. After 2 days I received a call from them that rather than repairing they can only change the who display screen panel. and the prices quoted around Rs 17000/-, that was ridiculous as they were never interesed in repairing the same and rather replacing the whole thing to make more money. HP service centres atleast in Delhi are more of business oriented rather than help & supporting HP loyal clients.

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Cisco Linksys E4200v1 and RV180

Good evening,
I currently have one Cisco Linksys E4200 v1, and at this point, I am very happy with it. It can do 450Mbps of WIFI 5Ghz and all ports are GiB.
But since it does not support VPN termination at least with the official firmware, I'm currently considering the acquisition of a RV180.
The E4200 will work only as access point.
My main concern are the several complains about this and that. I remember again that my E4200 is working like a charm. So I'm in a rough position to decide whether or not to buy the RV180.
Can you guys please pinpoint what is missing or not working in the RV180 please?
My Best Regards
Safekali

Hello Ricardo,
I'd say the biggest thing I've been hearing going around is the port forwarding issue. Currently there is a issue going on were port forwarding does not work and it could be with just PPPoE connections though? I know I've gotten port forwarding to work when set to either DHCP/Static on the wan side but there is a beta firmware out currently for this issue just don't know a ETA when a offical release will be out.
Also i think there is a issue with the NAT throughput were it gets really slow when you enable WAN QoS. You may want to search around the forums though to see if this is true.
Other than that I would check out the release notes on known issue they are experiencing with the current release.
http://www.cisco.com/en/US/docs/routers/csbr/rv180w/release_notes/rv180w_rn_1-0-1-9.pdf
What are your end goals with this device though? I assuming you are wanting to use it for VPN. I'd say most of the issue that people are reporting will be fixed in firmware releases. The actually hardware of the unit is very good but the software still needs a little work at this point. I own the wireless version of this model and I really like it.
Hope that helps you out some!
Thanks,
Clayton SIll

E4200V1 - When Cisco Linksys will release new firmware to instead 1.0.003

Dear CISCO - LINKSYS R&D Team,
Could you tell us when will you release the improved firmware for E4200 ver.1 ?
For some examples:
1) WAN-to-LAN throughput improvment (now is less than 50% efficient if using 100Mbps WAN connection at "03" version firmware. I switch back to "01" version to avoid it)
2) Unstable of VPN connect for the WAN L2TP and PPTP protocols
Besides, not really understand why CISCO-LINKSYS does not fix E4200 ver 1 problem and then release E4200 Ver2.......
Seems she does not take her responsibility on her products.........
koklee

koklee wrote:
Dear CISCO - LINKSYS R&D Team,
Could you tell us when will you release the improved firmware for E4200 ver.1 ?
For some examples:
1) WAN-to-LAN throughput improvment (now is less than 50% efficient if using 100Mbps WAN connection at "03" version firmware. I switch back to "01" version to avoid it)
2) Unstable of VPN connect for the WAN L2TP and PPTP protocols
Besides, not really understand why CISCO-LINKSYS does not fix E4200 ver 1 problem and then release E4200 Ver2.......
Seems she does not take her responsibility on her products.........
koklee
I dont think they care about there customers at all.
E4200 all firmware below. Your welcome
http://www.mediafire.com/file/fwawmubux45ejcm/cisco.e4200.firmware.versions.zip

Cisco Linksys E3000 - Open DNS Error

I just purchased a Cisco Linksys E3000 and got it set up pretty much the way I want it. My only remaining problem is I wish to used Open DNS as my DNS server. On Line chat support says,"Please access router set up. Under the set up tab you will see the option for DNS1 and DNS2 please change it to 208.87.222 & 208.67.220 and save settings". I replied"I am on the basic set up page and currently I see Static DNS 1 thru 3 which are currently all zeros is that where you want me to put the new DNS numbers?"
I made the changes as directed, saved and also flushed the DNS cache in Windows and in Firefox, rebooted and everything worked great.
The problem is if the computer goes to sleep or is shut down when it restarts it cannot find the DNS server! What am I missing?
Thanks

Thanks for your help. This one really has me baffled
As you can see below the static DNS is set to 3 adddresses for Open DNS and everthing works fine.untill either the computer goes to sllep or is shut down. Then the router can no longer locate a DNS server. The only way I can find to get everything working again is to zero out the address for Open DNS and reboot the router which somehow reestablises the DNS servers as:
DNS Servers . . . . . . . . . 156.154.119.11
                                       156.154.129.11
                                       192.168.1.1
You can also this below and I hope you have some idea of what is happening. I never had this problem before with any other routers on this system.
Thanks,
Chick
C:\Windows\system32>ipconfig /all
Windows IP Configuration
   Host Name . . . . . . . . . . . . : Dominator
   Primary Dns Suffix . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 3:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : TAP-Win32 Adapter V9
   Physical Address. . . . . . . . . : 00-FF-8F-A2-D9-9F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection 2:
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet #
2
   Physical Address. . . . . . . . . : 00-04-4B-14-AE-3F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::6d9a:9c78:1a19:fbfa%19(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.133(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, September 24, 2011 2:57:14 PM
   Lease Expires . . . . . . . . . . : Sunday, September 25, 2011 3:07:26 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 469763147
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-75-07-8A-00-04-4B-14-AE-3F
DNS Servers . . . . . . . : 208.67.222.222
                                       208.67.220.220
                                       208.67.220.222
   NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{13320496-B6EC-4CA2-9952-BDB3B51EED80}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{8FA2D99F-77B6-4DB6-9F88-C9952D1BE3EF}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
C:\Windows\system32>
After Zeroing out Static DNS from Open DNS Address I get:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig /all
Windows IP Configuration
   Host Name . . . . . . . . . . . . : Dominator
   Primary Dns Suffix . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 2:
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet #
2
   Physical Address. . . . . . . . . : 00-04-4B-14-AE-3F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::6d9a:9c78:1a19:fbfa%19(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.133(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, September 24, 2011 3:38:12 PM
   Lease Expires . . . . . . . . . . : Sunday, September 25, 2011 3:38:12 PM
   Default Gateway . . . . . . . . . : fe80::c2c1:c0ff:fe7b:a655%19
                                       192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 469763147
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-75-07-8A-00-04-4B-14-AE-3F
   DNS Servers . . . . . . . . . . . : 156.154.119.11
                                       156.154.129.11
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 12:
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3451:dea:3f57:fe7a(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::3451:dea:3f57:fe7a%10(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{13320496-B6EC-4CA2-9952-BDB3B51EED80}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
C:\Windows\system32>

Which email or which phone no. i can contact with apple after-sale service center? I need to send back to amend or replace!

my new iphone 4S was bought from las vegas only for 1 month.And it is with serious quality problem, battery did not work and has liquid came out,Now i am in china, what phone no. or which mail i can contact with apple after-sale service center? I need to send back to US to amend or replace.
All of the guys in apple now told me that it is not worldwide guarantee,which is different from the promise when i bought,i am disappointed!!!
I need your help to tell me how i can contact with them and where i can send back the iphone to amend.

The only email I have ever comes across for complaints would be [email protected] (it is not mis-spelled). I don't know if it is still of use.
Chat is going to be your only option for getting help, and you shouldn't be surprised if they don't offer help due to your product no longer being supported (sad but true).
If you had not mentioned that you have an email confirming you registered (double-check that) I would have told you that you probably did not purchase thru Adobe and never registered it so they have no record of you owning it. They do not email serial numbers for disc purchases - they are provided with the discs as you were told in chat.

Cisco Linksys Routers and Apple Products?

I have to seriously ask if there is simply an incompatibility between Cisco Linksys and Apple products?
I have both the WRT600N and the new E3000. Both are exhibiting the same behavior with my Apple products.
On the wireless connection, I am unable to get a download rate from the Internet, higher then maybe 1.2 - 1.5Mbps. Most of the time it is far lower. I am always using the same site for testing. www.speedtest.net and I always use the same testing server for Dallas, TX.
My ISP is Clear, and when going to www.speedtest.net while using the wired connection on my MacBook Pro, I get a download speed of between 5.5 and 8.2 Mbps.
The upload speed is not changed whether I am using the wired or wireless connection. I also notice the severe difference in speed when I use the Wi-Fi on my iPhone. My 3G connection is faster then the Wi-Fi...
So, is there an advanced config for the wireless that makes it behave better with Apple devices?
I have locked the config so far to 802.11g on the 2.4Ghz transceiver and 802.11n on the 5Ghz receiver. I have also set it not to broadcast the BSSID for either as I live in an apartment complex and I do not want to advertise my network to everyone else. I use WPA personal on the 802.11g network and WPA2 Personal on the 802.11n network.
The settings on the advanced wireless screen in the router config for my E3000 are the defaults.
I have tried nearly everything I can think of. I am now beseeching the help of the community at large in the hopes of gleaning some information that I did not already have. Also I hate the new Cisco Connect app.
On a side note, I was very disappointed to learn that while the WRT600N supported IPv6, the E3000 does not. As a result it seems my wired connection on the MacBook Pro is not performing as well as it did on the WRT600N.
If anyone from Cisco see's this, PLEASE re-add support for IPv6 to your routers. It makes no sense to move backwards now.

Which band you are using to connect the wireless computer...?
Is your other computers are working fine...?
If you are using 5GHz on the router to connect your Mac computer then,make sure the wireless adapter does support 5GHz.
Try the following settings...
Keep the Network Mode as "Mixed".For 2.4GHz...Set the Radio Band to Wide-40MHz and change the Wide channel to 9 and Standard Channel to 11-2.462GHz..For 5GHz...Set the Radio Band to Wide-40MHz and change the Wide channel to159 and Standard Channel to 161-5.805GHz.Click on Advanced Wireless Settings...Change the Beacon Interval to 75,Change the Fragmentation Threshold to 2304,Change the RTS Threshold to 2304 and Click on Save Settings...
Now,power cycle the router and check.

Which Linksys VPN Routers support Multicast forwarding

Which Linksys VPN Routers support Multicast forwarding / passthru I have remote SPA942 phones connected thru a vpn to a SPA9000/SPA400 system. After manual provisioning the phones work, but voice mail, auto provisioning, etc that use multicast do not work. VPN is using Netgear boxes which do not forward multicast. I'm going to switch to Linksys/Cisco VPN routers but want to make sure which models will do the multicast forwarding.
Thanks

I only no of 1 for sure and that is by downloading 3rd party firmware like DD-WRT, the WRT54G. See the below Link.
http://en.wikipedia.org/wiki/Wireless_Distribution_System
Ttech

Need help configuring Cisco/Linksys wireless router to extend wi-fi signal to living room

My U-verse wireless gateway is in the back of our house. We live in an old 1920's home with solid wood walls. For our macbooks, we get a pretty decent signal, but my wife's iPad 2 get's poor wi-fi speeds. I bought a Cisco/Linksys WRT160N wireless N broadband router. I have a wired connection in my living room (going to a 4 port switch) then connected to my DVR. I tried hooking up the new router but ended up getting no signal on the iPad. In fact, it caused other issues. I ended up disconnecting it and re-booting my gateway. All came back fine. This wireless router replaces a similar unit that went out in after a power failure, so I know this can be done, but I forget exactly how I confiured the old one. I would like it to "extend" my signal to the living room, but I am also willing to create a new network (different SSID). Do I need to turn of DHCP? Are there any web sites that can assist me in configuring the router? I wish I didn't have to deal with this. The signal from the RG is great when you are in the back room (20+ down). But my wife gets about 3 down on her iPad in the living room. Thanks in advance.

Hi ,
I was doing some research on how this can be done. It does not appear there is an option in the Cisco router to set it up as an access point, but there are several options you can do to extend your network.
The first thing you can do is just set it up as a router behind router setup, and you will just have two separate networks. Make sure the DHCP pool does not conflict with the U-verse's gateway of 192.168.1.x.
The second thing you can do is connect the Ethernet cable to one of the LAN ports on your Cisco router instead of using the internet port. This should make it work like a smart switch.
With both setups, you want to probably change the SSID, network key, and wireless security settings to the same thing for wireless roaming abilities. That way, anyone that configures their wireless connection will be connected to both networks. Just make sure the wireless channels are not the same, and I would suggest having them at least 5 apart.
Hope this helps.
-ATTU-verseCare

HP Officejet Pro 8500a prints slowly over wireless on Cisco Linksys Smart Wi-Fi Router EA6500

I have the HP Officejet Pro 8500a. I recenrly change my wiress router to the Cisco Linksys Smart Wi-Fi Router EA6500.
Nearly every time I print, the documement remains "pending" for at least several minutes, sometimes as long as 20, until it finally starts printing. Once it starts printing, the document is printed quickly.
It doesn't matter the size of the document and the time it remains "pending." I've done test pages with just the word "test" in a Microsoft Word document, and it will remain in "pending" for well over five minutes.
If I print over the USB cord, there are no delays.
I need help. I can't figure out how to remedy this long delay when printing wirelessly.
On a side note in case this is helpful, the Linksys router does have a priority setting where you can select up to three devices for priority access (faster connection?), which seems to be more for bandwidth-intensive devices. I tried adding both the laptop I'm printing from and the printer to this priority list, but that did not improve the print connection speed.
Advice please! Thank you.

Hi Jim-Gr,
I understand you have an Officejet 8500A that has started printing very slowly after switching routers. I'm sorry to hear this has happened but will certainly do my best to assist you.
I appreciate you advising that you have tried connecting the printer via USB and it does make a huge difference. I'm also assuming your previous router didn't go this slowly either. With the things you have tried, my assumption is that it's a setting in the router that needs to be changed. If you're not sure how to change things in your router you can generally call the router company and they will walk you through it.
First you will want to ask them if there are any firmware updates for your router, if there are have them perform the update. If it is up to date already then have them make sure your router is broadcasting at a frequency of 2.4 GHz as that's the only frequency the printer works with.
Second, you will want to make sure the following ports are open:
UDP: 427, 161, 137, 138
TCP: 9100, 9220, 9500, 137, 139, 427
Once all of this is updated, then I would suggest you power cycle everything (turn off the printer and the PC, pull the power on the router for 30 seconds and then turn the other two back on once lights are back to normal) and try again. This should allow your printing speed to go back to normal
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Absurd Service With After Sales

Had a Thinkpad X230 where the DC power jack was loose. Laptop was bought from a third party over the net, but it was verified to be in working condition upon sale, warranty verified to be valid till 2017. Furthermore, it was used for a short time before the DC power jack came loose.
Sent it to IBM Singapore at Changi for repair but was refused parts replacement. I escalated the issue and it found its way to Lenovo ASEAN in Malaysia. I was contacted by a certain Ms S in Lenovo ASEAN who insisted on producing the invoice. I do not understand the very persistent insistence on producing invoice when the warranty was clearly and easily verified to be valid till 2017. Ms S explained that it was part of internal procedure for decision by management. I personally find that hard to believe. But I accorded Ms S the benefit of the doubt and continued on with the "procedure".
Ms S managed to find (within some internal database I suppose) to whom the laptop was sold (and presumably when) to and yet still wanted an invoice. Furthermore, I had to contact the third party to request for the invoice. I mean seriously, which company releases their invoice like that ? In a further twist of affairs, third party told us that it was then sold to fourth party and we had to request invoice from fourth party.
Ms S then asked third party to settle with fourth party to send her the invoice. Strangely, a day later, Ms S called me on the telephone asking me where I obtained my unit from and asked me to produce invoice to which I said no invoice. Ms S then promptly said that in that case it is no longer the case. I asked her if that was management decision to which she promptly replied yes again. I had to demand an explanation as to why she was previously ok with getting an invoice from fourth party, and then quickly called me again to say that management decided not to cover under warranty. I was not given an explanation at the time of writing yet, and Ms S cited the limited warranty clauses again. I replied requesting respectfully an explanation because we would not be in this absurd episode if the limited warranty clause applies in the first place.
At the time of writing, I am still waiting for a reply. But this has been a circus show which lasted three weeks of my time on an uneventful wild goose chase (management? seemed to have given up on pursuing invoice after a few weeks after insisting so badly on it) which led to a simple refusal for warranty cover by management. A simple loose jack can be replaced within a few days by most normal computer repair shops. But if the refusal to cover under warranty which I personally find unreasonable, then I do not see any further point in maintaining warranty legibility (or paying for it) and might as well get it fixed by the kids in the computer shop. The entire experience is absurd beyond belief and I never experienced anything like that previously.
I do have some questions:
(1) Is warranty transferable to another party after sale ? From what I understood the warranty is attached to the serial number fo the machine. If it is not transferable, then I am disappointed that the resale value is low.
(2) It is claimed that invoices are necessary for internal procedure. And that management makes the decision for cases like that. I find it difficult for management to be occupied by each individual faulty product in the market. Furthermore, since it could be verified internally on the details of the first transaction, why still insist so persistently on invoice ? Isn't that information enough on when it was bought and so on ?
(3) It was stated clearly in the warranty that it is void in the event of accidents, misuse etc... The reason I was initially given was simply because it was a physical defect, hence not covered. That was not stated in the warranty. I enquired Ms S respectfully on this point but no further remarks received.
Three weeks of lost productivity in limbo, being sent on such a journey is amazingly absurd. I have lost faith in Lenovo products and service especially. The last telephone conversation almost ended in an implicitly accusatory tone of voice and explained as "refusal by management" to be a little insulting frankly. The only "fortunate side" if it is even appropriate to call that is that it is my personal machine. However, I cannot in good conscience recommend this in my workplace as this experience has been extremely negative to risk my company's work over. There might be some biases in my opinion of this episode but I hope that this serves as feedback to Lenovo and there were many glaring points not addressed directly with the background and implicit messages bordering the fringes of morality in my opinion. Very disappointing !

It ended quite badly with Ms S replying explicitly in mail that it is put under the clauses:
- failure or damage resulting from misuse, accident, modification, unsuitable physical or operating environment, natural disasters,
- power surges, or improper maintenance by you;
So now after sale services is accusing clients. Bravo. Why is it so difficult to get the warranty honoured when the clauses are already so explicitly written ? Is there anywhere I can file a proper complaint / feedback ? I was told that there was no further recourse for my case by Ms S. Or do I have to ask around the forums ?

Cisco-Linksys Router and no PPPOA Option for Conne...

Hi all!
New here and just hoping to get some here!
We are using a BT Business hub Router and it is having a few issues with wireless connectivity, so I would like to use another router to see if it is our equipment or if it is the router itself.
I have a Cisco Linksys E1000 Router and after looking at the BT router I can see that the connection type is set to PPPOA with a username and password. I do know the username and password so that isnt an issue, however on the Cisco router there is no option for PPPOA, the only options are:
Static IP, DHCP, PPPoE, PPTP, L2TP, and BigPond
There is a connection in the back of the cisco router for the ADSL cable, I was just wondering if there is a way to work around this?
Thanks very much!!

I am sure you will get help there when someone has time.
You can always find the latest postings on the Business Forum using this link.
http://business.forums.bt.com/t5/forums/recentpostspage/post-type/message
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Disappointed CISCO-LINKSYS ~~~ after-sales support of E4200V1 ~~

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Disappointed CISCO-LINKSYS ~ after-sales support of E4200V1