Disappointed in sevice and nano

I bought a 4-gig nano a few weeks ago and at first I really loved it, then I started having some issues. First, the most time I was getting out of a full battery charge was about 4 hours (and yes, I reset it twice and turned down the illumination and made sure it was on "hold" when I wasn't using it.) Next, I started noticing all of the scratches that were both on the display and the back side. Finally, just this past Sunday I went to turn on my Nano and "nothing". It wouldn't turn on and my computer would not even recognize it anymore, so I called Apple. I spoke with a pretty nice guy who had me go through all of the steps to try and reboot the Nano, none of which worked. He then told me that I would need to send it in for repair and that he would be sending me a box that included a "replacement Nano" to use until mine was either repaired or deemed unrepairable. 48 hours later I receive a box alright, but no replacement Nano, so I called Apple again and spoke with somebody else who told me that whoever I spoke with on Sunday was completely wrong and that Apple does not send replacement Nanos to their customers, they only do it for Shuffle customers. So now I am without my Nano for "7 to 10 days" as if I really believe that I will have it back in 10 days! All and all I am very disappointed in what I thought was a cool product and a honest company.

Michael - I can understand your disappointment. I recall my own disappointment two years ago when just two days after buying my new car I noticed a rattle which got progressively worse as I drove home. Into the shop it went and I had to drive a lousy sub-compact loaner for three days while new struts were ordered and installed. (I know, at least I got a loaner.)
I don't see why you consider Apple dishonest here. Sure, you were led to believe you'd be getting an iPod right away, but couldn't that have been an honest error on the part of the support tech? And obviously even with the best of quality control, some defective products make their way into the hands of customers. It is regrettable, but a fact of life.
I hope that in a week or so you'll have an iPod that works to your expectations and that in the years to come you'll enjoy it as much as we long-time iPod owners have enjoyed ours. And will it be back quickly? Probably. I've seen turn-arounds as quick as 4 days.

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