Disappointed in Verizon...4G Plans

I am currently looking for a tablet, and was excited to hear about Verizon offerring the Samsung Galaxy Tab 10.1 tablet, and then I found out that they would be charging $30 a month for only 2Gb of data ($50/5Gb, $80/10Gb!!)...talk about the air going out my ballon.
I've tried every way possible to justify staying with Verizon, but it looks like I'll be going to the iPad 2 and AT&T. Not only are they a little cheaper on the data plan, but they offer month-to-month pricing.
Verizon - you could be so much more than you are. I realize you will always charge a premium price, but for that you must deliver a premium service and plans. You can't just expect everyone to want to lock in 2 years at the highest prices on the market.
So very disappointed in Verizon...

Remember the best ATT can offer is a 3G connection.So I think the plans are comparable. And ATT only offers up to a 2GB plan and that at $25. So a better network, much more 3G AND 4G accessibility.
And the IPads on VZW are month to month. Dont know where you received your info....ATT maybe???
16GB iPad

Similar Messages

Can't sign up for 1GB $20 Verizon Data Plan on the Ipad

I have a 32GB Verizon iPad2. I have tried repeatedly to sign up for the 1 GB $20.00 Verizon Data Plan but when I click on the Next button after filling out all of the account information (including selecting the 1GB level plan) a summary account screen flashes that shows that I have selected the 10GB $80 plan!! Then in about 2 seconds that screen disappears and the terms and conditions screen appears with the options to Back or I Agree, or Cancel the screen altogether. So I either Back or Cancel. I have called Verizon--they have no idea. Called Apple and they had me set up a Genius Appt. Anyone else having this problem? Just received the iPad this past Tuesday.

Well now I have 3G service. This is what I did since I posted this question. I got iPad2 the Missing Manual and started reading it. It very clearly said that after you fill in the account information, you get the terms/conditions screen and then you get a summary of the account and a chance to change it before you finally agree. So I decided to do it again, and this time ignore the screen that says I want the $80.00 plan. And yes, it then took me to the account summary page and there was the 20.00 plan and 1 GB! Yeh!! I have just tried it and it works and I then shut it down brought it back in the house and it is now on the WiFi. Go figure what that flashing page is doing!

VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!

I have been 1 of your customers since August of 2006.
I even own a 2nd phone line that I have been using since approximately 2002
Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014. I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx. I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions. I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone. He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling, so they do not do that anymore). He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service. But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone. He also said if I made any changes to my plan, I would lose my Unlimited Data. He said there would also be an additional charge for a Hot Spot. I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number. But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
Finally I decided to go in person to visit a Verizon Store. When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate. At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan. And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account. And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan. Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan. I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data. She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan? To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
I was originally an AT&T Customer prior to 2006 and I switched to Verizon. This is my first real experience with HORRIBLE customer service and deception from Verizon!
IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan! And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan? And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan? NOW I need to buy my own phone if I want to continue on with my current data plan?
None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps! They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right? I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless. As at this point, Verizon wants to do nothing to reward me for being a long-time customer. I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan.
What can you do to make this right? I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans?
If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless. I will also tell all of my Friends & Family that are currently with Verizon about this negative experience. In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone.
My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon. He works in Information Technology with large corporations and will also pass this story on to his business associates.
I look forward to your response and explanation. I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.

cheralin333 wrote:
I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer. I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers. How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful. None of their Reps had the "same story or info." NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community. But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon." And even Ann's response contained info that I already had in my original post. And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts??? I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices. Go find a real job.
No one is "defending" Verizon. We are telling you that
A) No one from Verizon corporate will see you post
B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat?

Phone Dropping calls and disappointed in Verizon

Very disappointed in Verizon Wirelessly. Over the past year my phone has continuously dropped calls. It's getting worse and worse. I went from have decent service 3 years ago to only being able to talk in my bedroom and kitchen over the past year. over the past six months I had to start going outside and now that's become a problem. Even in the town I live there are now many dead spots. 90 percent of my calls drop a day. at times phone won't even ring Some calls and text don't even come through until hours later. People are thinking that I am ducking thief calls, and I'm tired of explaining the situation to them. To make matters worse I have contacting Verizon several times over the past year only to be given the run around. I've been promised help but nothing. some were supposed to call me back with a solution but nothing. I was told a tech was coming, never saw them. I was told to buy a network extender almost 300.00 dollars, but why should I have to pay for this when I'm alrwady paying you every month. I tired of giving Verizon the benefit of the doubt, but I'm close to leaving them and taking many in my community with me, cause im not the only one suffering. Verizon step it up and give me what you promised "the most reliable service in America"
oh and yes I have powered off phone, reset phone, replaced phones 3 times. I've done it all. So once and for all please HELP!!

I am very disappointed at Verizon. I am very very angry right now. I called their customer service about getting a second line on my account and asked them if they had a return policy or if the device is lost or stolen would I be liable. Both customer service reps that I spoke to on the phone both said that I would be able to stop the service as long as it was within the 14 days of purchase. The only money I would not get back would be the money that I would have paid for the telephone, the activation fee and that is ALL. I was going to take the risk and do this and ofcourse we would have to purchase the insurance. But I even had the second customer service rep verify with her supervisor that if the phone was lost or stolen that we could stop the service and would not be responsible for anything more and the two year activation would be stopped. She put me on hold and verified it and came back and said that I was correct and that that was true. So I told her then I will go ahead and go to a verizon store and purchase a phone. When I got there, I was told that it was NOT true. I asked them to open the conversation from customer service and they did and he saw it, but the supervisor at the store would not let me see it.. as if it is a BIG secret. If they can't be honest about it in the beginning then imagine how they are going to screw you in the end. I finally had to walk out and I am so so so disappointed. I want to cancel my existing service, but they have everyone by the balls... and they now it. Something has got to change... Government, NOW it's time to get involved. Anyone with me... say HEY!

Re: Disappointed in Verizon...willing to lose a customer

On the contrary, raebell is probably the first case I've seen of someone claiming to be "loyal" on this forum and using it correctly. They want to stay with Verizon DESPITE the issues they are having, and are upset that Verizon has offered two options, the less expensive one being to leave. They *want* to stay. That is, by definition, loyalty.
Unfortunately, I highly doubt you will find anyone willing to discount the network extender. In call center lingo, discounting the network extender impacts that supervisor's equipment discount discounts per unit, a statistic that is hard to recover from because customer service simply doesn't order much equipment. Waiving the Early Termination Fee is just a credit, something customer service does all the time, and it's fairly trivial for a supervisor to ameliorate the "extra" credit against their average credits per call statistic, given that they take thousands of calls a month.
I agree it's completely ludicrous for the supervisor to be incentivised to make a decision that costs VzW a lot more (the ETFs) than a similar decision that costs less ($250 discounted from the network extender). But that's call center politics V_V

Thanks for your response! It helps put the whole issue in perspective. I came on here to merely voice my disappointment in Verizon, not to hear some of the other comments on here. However, your explanation makes complete sense. I just truly feel bad leaving Verizon. I can get a house phone, but what is the point then for paying my monthly Verizon bill when I am now only going to be using it for the internet? I can get a different carrier for that or just use my computer.

Disappointed in Verizon...willing to lose a customer

I called a week ago to ask Verizon for some help. My husband and I just bought our first home. We checked Verizon's map of coverage, and it said our new house was in a good coverage area. The day we signed papers on the house, I came over to clean and was disappointed to learn that I cannot make or receive calls in or outside the house. The day was very windy so I hoped it was just a weather-related issue. However, this was not the case. We quickly learned that there is one spot in the kitchen where you can make a call and one bedroom (but you have to be seated in the center of it). I called Verizon to ask for some help. The first woman I spoke to said that it showed I was in a good coverage area, and they would probably just send me a free network extender. However, she said, I had to put in a trouble ticket first. I then spoke to an extremely helpful man who tried to push an update through to help us - that didn't work. He took our information and said he would put a trouble ticket through. He said that it should take about 7 days, but they typically hear back in two. Seven days later, frustrated from having dropped calls all day when trying to call the doctor, I called Verizon. They informed me that the ticket had been resolved - strange, because no one told me this. The rep that I spoke to was extremely nice yet again, but explained to me that since my house is in a coverage area known for issues, then, they could only offer me a network extender for $150 or waive our fees to leave Verizon. My first thought was that if this is a known coverage area with issues, why does their map say it is a good coverage area. My second thought was why should I have to pay for something to make Verizon's coverage better. I already pay a $140 per month for two phones. Additionally, why should I have to pay for a device that is going to use my internet service that I pay for through another company? With that said, I love Verizon. I have been a customer for over 10 years. I do not want to leave. So, I offered the rep to waive the fee of the extender and I would stay with Verizon. It seemed fair to me. The cost of the extender would far outweigh them losing the cancellation fees of me leaving as well as my monthly bill going forward. The rep checked with his manager, and I was informed that they could not do that. He said that he would note that my cancellation fee could be waived when I leave. I was shocked! How could Verizon be okay with losing a loyal customer? I am so disappointed in Verizon, and now I have to leave them when I don't even want to.

I am very disappointed at Verizon. I am very very angry right now. I called their customer service about getting a second line on my account and asked them if they had a return policy or if the device is lost or stolen would I be liable. Both customer service reps that I spoke to on the phone both said that I would be able to stop the service as long as it was within the 14 days of purchase. The only money I would not get back would be the money that I would have paid for the telephone, the activation fee and that is ALL. I was going to take the risk and do this and ofcourse we would have to purchase the insurance. But I even had the second customer service rep verify with her supervisor that if the phone was lost or stolen that we could stop the service and would not be responsible for anything more and the two year activation would be stopped. She put me on hold and verified it and came back and said that I was correct and that that was true. So I told her then I will go ahead and go to a verizon store and purchase a phone. When I got there, I was told that it was NOT true. I asked them to open the conversation from customer service and they did and he saw it, but the supervisor at the store would not let me see it.. as if it is a BIG secret. If they can't be honest about it in the beginning then imagine how they are going to screw you in the end. I finally had to walk out and I am so so so disappointed. I want to cancel my existing service, but they have everyone by the balls... and they now it. Something has got to change... Government, NOW it's time to get involved. Anyone with me... say HEY!

Very disappointed with Verizon

A few days ago my phone got dropped and my screen cracked. I was out of town and called Verizon to see what my options were. I need a phone for work so i ask what can i do to get a phone right away. I was told i could go into a Verizon store and either use my upgrade or pay full retail and make payments for 24 months. Since i was out of town i asked my wife to go to the store and get a replacement for me. I said to just get the same phone.
She goes to the Verizon store near our house only to find out that she cant get the payment plan there, she has to go to a corp. store. Well there was a waste of 45 minutes while she waited in line. Then she drives another 30 minutes to the Corp store where she waits in line again for 30-45 minutes and tells them what i wanted where they spend another 15-20 minutes trying to up sell phones as she has to repeatedly tell them i want the same phone i had before, evidently they are really pushing the iPhone now. Anyway i was eligible for an upgrade but we were saving that for my wife's phone because it has been malfunctioning more and more lately. So i told my wife to use the payment plan not the upgrade that i was told was an option from the phone conversation i had with customer service.
Anyway turns out that the payment plan also uses the upgrade AND you still pay full retail for the phone, which we were not told. I contacted costomer service to see if there was something we could do. We still have one phone that doesnt work right. I offered to resign for another 2 years on the phone that has no contract if they allowed us to upgrade my wifes phone but was turned down.
So know i have 3 choices.
1. Keep the phone and let my wife keep using a phone that doesnt work right
    2. keep the phone but pay full price for the phone up front (which i dont have)
   3. Return the phone, Pay $250 to get out of my one line still on contract and go to sprint where i can get unlimted data and 2 free iphone 5's. This would seem like the best deal for us but yet i like the phone i have now and up to this point had been happy with verizon.
Seems like the best deal for Verizon would be just to let us upgrade my wifes phone. The lose half the retail on the phone but gain $3000 over 2 years on our contract.
Its your move Verizon. We will be going to the sprint store on Monday night most likely and if nothing is done by then i guess see ya.

I am in the same situation. My daughter cracked her phone earlier this year back in February. In the mean time she has been using my old HTC Thunderbolt, which of course is old and had a lot of issues. When we heard about the Verizon Edge plan, we thought this was a great solution. So we waited until the plan was available, only to find out that we are not eligible for the Verizon Edge Plan. It would seem that the advertising is deceptive. They state upgrade at any time; they mean anytime as long as you are eligible for an upgrade which basically leaves you in the same situation, nothing is different. My daughter attempted to sign up for the edge plan and was told she had to be eligible for an upgrade. The she was told that she could get a phone and use the payment plan program which means you can purchase a phone at full price and pay over the course of a year. This of course means paying for a $600/$700 phone over 1 year. I asked if we could pay for half the phone up front and pay the remaining balance over the course of a year and they said no, any additional payment would be added to account payment for services. The Verizon Edge plan is a scam, it is not what it seems. There really is no flexibility at all, my daughter will have to wait tip August 2014 to purchase a new phone under this plan. I have paid verizon over $200 a month for my familiy's plan for 7 years. This is not customer friendly service; I will be changing carriers as soon as I am eligible, I will not pay so much money for this type of service. T-Mobile is starting to look much better, I hear positive things about their customer service even with their coverage. I don't travel much anyway!   ...........Unhappy Customer!

Can I use the same sim card when I switch to the verizon edge plan?

I will be receiving my new Samsung Galaxy s5 that will be on the Verizon Edge plan. It will be arriving with a sim card. Can I just take my current sim card on my current phone and just use it with the s5? or will I have to use the sim card it comes with because I switched to the Edge plan?

You should be able to use the same SIM card; if they are different sizes, you can get an adapter or go ahead and use the SIM card that comes with the phone.

Verizon Max Plan

I'm about to call it quits with Verizon after 4 years with a family plan of 5 lines...
December of 2013 I was looking to upgrade my phone but was grandfathered into the unlimited data plan. I talked to two representatives on the phone and one in a store about what my options were if I wanted to keep my data and was told by all that either I would have to buy a new phone at full price or switch to a 2gb plan for $30 a month. After a lot of hesitation, I finally got into a 2gb plan and just dealt with it.
In February my sister in law who was on my family plan was in the same situation with an unlimited data plan and wanted to upgrade her phone. The first person she talked to quickly told her about the Verizon Max plan where people who had an unlimited plan could upgrade there phones and get a 6gb plan for the same $30 a month. She liked that compromise and went with the plan.
I found out about that and did some research and found that that exact plan was being offered while I was going through my upgrade process. I called VZW customer support and asked if I could get on that plan as I was in the EXACT same situation when I was upgrading but was never told/offered the Verizon Max plan. The customer service rep said I was ineligible because I was outside of the window where they could make changes to plans. She told me that I probably wasn't offered the plan because I didn't use hardly any data in the previous year. I explained to her that I was in an area that wasn't supported by Verizon Data (only 1x was available, no 3g or LTE) and didn't have an opportunity to even use the data but stayed with Verizon for that year because I had liked the unlimited data and had good experiences with VZW so far. After a bit of back and forth, she was not budging as I didn't qualify for the upgrade because it was too late to make changes and that I didn't use data anyway, so what did it matter.
Now I have a plan 1/3 the size of my sister in law for the same price because I apparently didn't talk to well informed VZW employees or, more of what I'm thinking the problem is, I'm not as attractive as my sister in law and have to find out for myself the deals that Verizon is offering instead of having them told to me.
Either way, unless we can come up with some sort of solution for how VZW is going to treat their customers fairly, I'll be leaving them for another provider...
C'mon Verizon, step up your game and correct this.

I realize that the plan is only offered when switching from unlimited data to a tiered data plan. That is the reason I am here now is because I switched from an unlimited data plan to a tiered data plan while this deal was being offered but was never told by the 3 Verizon employees about the Max plan.
I was hoping that we could work something out but it seems all I'm going to get is an apology for not offering the plan when I was eligible and for not being able to do anything to fix that.
I'll be cancelling my service with you in hopes of finding another provider that appreciates a loyal customer who pays their $250+ bill on time each month.

HT4061 Can a unlocked (no ATT, Verizon, Sprint plan) iphone 5 bought from an Apple store utilize a phone call while simultaneously checking email, web pages etc.? I know the ATT version can and the Verizon version can't, so can a unlocked Apple?

Can a unlocked (no ATT, Verizon, Sprint plan) iphone 5 bought from an Apple store utilize a phone call while simultaneously checking email, turn by turn, web pages etc.? I know the ATT version can and the Verizon version can't, so can the unlocked version from Apple (which is not yet available) do it?

The tech specs are identical from both wesites of Vietnam and USA--To add further confusion!
Apple Vietnam
GSM model A1428*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 4 and 17)
CDMA model A1429*: CDMA EV-DO Rev. A and Rev. B (800, 1900, 2100 MHz); UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 1, 3, 5, 13, 25)
GSM model A1429*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 1, 3, 5)
802.11a/b/g/n Wi-Fi (802.11n 2.4GHz and 5GHz)
Bluetooth 4.0 wireless technology
Apple USA
GSM model A1428*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 4 and 17)
CDMA model A1429*: CDMA EV-DO Rev. A and Rev. B (800, 1900, 2100 MHz); UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 1, 3, 5, 13, 25)
GSM model A1429*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 1, 3, 5)
802.11a/b/g/n Wi-Fi (802.11n 2.4GHz and 5GHz)
Bluetooth 4.0 wireless technology

Severely disappointed with Verizon and the Revolution

More of a rant than anything. Just severely disappointed with Verizon. We have been customers for about 16years, have 4 cell phones and the cell based home phone with them. On this last upgrade, we went with some refurb. Revolutions as Verizon was/is pushing their refurb products. One phone began acting up after about 3 months, the other at about the 6 month mark.
Verizon's solution to lock up and several other various software related issues that happen continually is, you guessed it, Hard Factory Reset. When I complain that is very tough since I have many downloads (some come back after reset, some don't) and all my e-mail accounts from home and work have to be redone all the time, AND each time I do a factory reset, it adds a mirror image of my phone contacts, so each person is listed 4-5 times now. The good thing I guess is that I now have a hobby in my free time.....sitting around deleting duplicate contacts......
I called and simply asked to be able to upgrade to another phone at the discounted price, and would have another 2 year contract. DID NOT WANT A REFUND, just wanted to "fast forward" the calendar a year. Their response was a flat NO. They would offer to replace the phone, but only after I went through three more levels of customer no-service hell. Apparently the minions that answer the phone have no authority to help a customer, they make you do the hard reset and then if that does not work, they transfer you to some kid somewhere who puts you thru the paces and then you still have nothing.
This last time they were asking me at what specific times the phone was acting up, like at exactly what time did you NOT get the call you are claiming was made. At what exact time did that call refuse to go through that you claim to have made. At what exact time did you e-mail start acting up. Where exactly were you at. What a pain in the butt. I have tried to work with them, they did give me a phone number and "incident #" but there was no help there either.
I guess I will use the remainder f my contracted time with them and look or a new carrier. Since we can PORT numbers now, they can't hold any of my numbers hostage. If a VZW person monitors this, our $200.00 plus a month account can still be saved...just want a little help here.....

You make the appointment. And here it is 9PM and no one has shown. No call. No apologies. Nothing.No complaint department. No Complaint number. NOTHING. You'll probably get rid of this thread because it is taking up too much space. But Verizon, you USE to be a decent company. I sang your praises to everyone and swore by you. But lately, all I do is swear at you. You outsource your calls on the weekend and they screw up their orders and I have been screwed ever since. Sure, things are fine now. But I had to re-work my schedule for you and you sent numerous messages that you were showing. And NOTHING. This is not a way to run a business. This is not a way to treat a customer who pays their bills and has been a long time customer with you. My friend recently asked me about you and I said, oh yeah. Great, never had a problem, works with you.Now I think you've gotten too big for your own good. You can't provide quality service anymore. I've told her to forget about it and stay with someone else. Someone who provides SERVICE and not empty promises.

Verizon World Plan - Calls to Philippines blocked, but can call using other providers

We recently added Verizon World Plan to a regular (copper/non-FIOS) residential line, but calls to Philippines are being blocked with the message "We're sorry, calls to this area are blocked VH005." We can successfully dial the affected numbers directly with a T-Mobile cell phone and also using third party services like Startec, and have verified with Verizon customer servcie that we do not have an account block. Very frustrating, since we bought this plan specifically to call these numbers.

Hello ChuckB,
Do you have a Fios Digital Voice line or a POTS line?
Frank
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Verizon Loyalty Plan?

Let me begin by saying I was a Verizon customer for about 7 years, leaving last year for a prepaid plan offered by another company. I wasn't happy with the new plan and, after just two month, I ported by number back to Verizon and agreed to sign up for Share Everything and 2 GB data for $100+ per month. Shortly after that, my son got a Verizon prepaid plan that included the exact same coverage and data as my Share Everything plan, yet was $40 less a month. Needless to say, I have had regrets about returning to Verizon, especially given most months I have less than 500 minutes, 500 texts and less than 1 GB data used.
Today I was THRILLED to learn of the new single plans and immediately called and got switched to the $60 plan, with 1 GB data, However, I just read that Verizon has a "loyalty plan" that allows single users to have unlimited text, minutes and 2 GB data for the same price as the 1 GB plan.
Do I deserve to be on this plan?
Thanks.

I can't say that you deserve to be on that plan since you did leave Verizon for a while, but I am on the Loyalty program and I'm trying to find a way to talk to a human because I saw on my bill that it is only good for a year. What do they do after that?!? Do they raise the rates on me, kick me to the curb, or do I have a slim chance to have the same charge for another year since I have been with them since they bought out the company that I was with originally? Only the WIRELESS GODS know for sure, but if they raise the rate more then 25% I will switch to another carrier that is cheaper than Verizon. Now where is a human to talk to? Here boy, come on, (whistling can be heard) I have a dog biscuit for you! Come here you little scamp! Come here girl! Nice CSR! Want to have your tummy rubbed? I'm off to go and find a human, I wish you luck with your quest.

Do they still offer the 6gb Verizon Max Plan for exsisting unlimited customers?

I'm thinking about upgrading and was wondering if Verizon still offers the 6gb Verizon Max Plan? I'm currently grandfathered on the unlimited data plan.

I had to upgrade from my unlimited plan to get a new phone on August 21, 2014. Yes, they still were offering the Max plan. I got 6GB of data for $30 per month, BUT I lost my ability to turn on my 'mobile hotspot' as needed and I also lost my 20% discount on my data plan when I changed. I think there is a higher Max plan with 8GB of data and then you might be able to add the hotspot to it, but I never got a definitive answer while 'chatting' on my PC with a Rep. I plan on actually calling Verizon sometime to see what the deal really is. I only need the hotspot while traveling on vacation a few times a year. They mentioned switching back and forth from the 6 GB to the 8 GB of data plan, but I wasn't convinced by the rep I was chatting with. that would work for me because the 8GB would be prorated and I might go over the limit and actually have to pay even more.

Plan to upgrade phone and plan how do the verizon max plan works

When I try to upgrade on line, when I get to the plan option the Verizon max plan is not there!

The max plan is for unlimited data people that wish to upgrade. Do you currently have unlimited data? Also I think you have to call for that plan.

Disappointed in Verizon...4G Plans

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