Disappointed in Verizon, Itself!

I am so sick of Verizon. I'm not complaining about their customer service, which I have had a few horrible reps. But I'm beyond annoyed with Verizon. I upgraded to HTC Trophy phone, by the way, is the worse phone ever. When I tried to return it, the 1st rep and sup was horrible. But I got a new customer rep 2x and a new sup that where helpful and got the phone returned. But they told me the return date would go back to Aug, as in last Aug. When I call today I was told not only am I not able to upgrade and not to mention that they wont turn back my activation date to Aug., it has changed to Feb. 2012. How the holly heck did that happen? How does Verizon feel that that is far? I told the rep I'm not upset with him, disappointed in the Sup's who don't stand up for their customers and who don't support their employees. My contact should have ended according to the rep yesterday, but in 1 day it was moved. I love how Verizon always {word filter avoidance}
over their customers. I hate Verizon! I can't wait to move companies. I want to be treated with respect and consistence. I have been a customer easily 11 years and I'm treated horrible and unfair. I'm positive I'm not the only one that feels this way. I'm not saying it will be all rainbows and unicorns at Sprint but to me its worth the try!

If you're just here to rant, then let me say good luck to you and I hope you find the service, equipment and support that you want at Sprint at a price that you are happy with.  You can stop reading now.
If you're looking for assistance, we'll need some more information:
Where did you purchase the HTC Trophy? From Verizon directly, a corporate store, a 3rd party retailer like Amazon?
When did you purchase the Trophy? Did you return it within 14 days of your purchase date?
How did you return it?
When did you become eligible to upgrade?  How many months of your contract had you completed?
And when you say "the return date would go back to Aug, as in last Aug," what do you mean?  When you return a phone within 14 days, your contract is set back to how it was before you upgraded and you are refunded the purchase price of the phone less a $35 restocking fee.  If you are now eligible to upgrade in February 2012, it sounds like you may have been using your annual upgrade.  What does your MyVerizon say about your upgrade eligibility? 

Similar Messages

  • Phone Dropping calls and disappointed in Verizon

    Very disappointed in Verizon Wirelessly. Over the past year my phone has continuously dropped calls. It's getting worse and worse. I went from have decent service  3 years ago to only being able to talk in my bedroom and kitchen over the past year. over the past six months I had to start going outside and now that's become a problem. Even in the town I live there are now many dead spots. 90 percent of my calls drop a day. at times phone won't even ring Some calls and text don't even come through until hours later. People are thinking that I am ducking thief calls, and I'm tired of explaining the situation to them. To make matters worse I have contacting Verizon several times over the past year only to be given the run around. I've been promised help but nothing. some were supposed to call me back with a solution but nothing. I was told a tech was coming, never saw them. I was told to buy a network extender almost 300.00 dollars, but why should I have to pay for this when I'm alrwady paying you every month. I tired of giving Verizon the benefit of the doubt, but I'm close to leaving them and taking many in my community with me, cause im not the only one suffering. Verizon step it up and give me what you promised "the most reliable service in America"
    oh and yes I have powered off phone, reset phone, replaced phones 3 times. I've done it all. So once and for all please HELP!!

    I am very disappointed at Verizon.  I am very very angry right now.  I called their customer service about getting a second line on my account and asked them if they had a return policy or if the device is lost or stolen would I be liable.  Both customer service reps that I spoke to on the phone both said that I would be able to stop the service as long as it was within the 14 days of purchase.  The only money I would not get back would be the money that I would have paid for the telephone, the activation fee and that is ALL.  I was going to take the risk and do this and ofcourse we would have to purchase the insurance.  But I even had the second customer service rep verify with her supervisor that if the phone was lost or stolen that we could stop the service and would not be responsible for anything more and the two year activation would be stopped.  She put me on hold and verified it and came back and said that I was correct and that that was true.  So I told her then I will go ahead and go to a verizon store and purchase a phone.  When I got there, I was told that it was NOT true.  I asked them to open the conversation from customer service and they did and he saw it, but the supervisor at the store would not let me see it.. as if it is a BIG secret.  If they can't be honest about it in the beginning then imagine how they are going to screw you in the end.  I finally had to walk out and I am so so so disappointed.  I want to cancel my existing service, but they have everyone by the balls... and they now it.  Something has got to change... Government, NOW it's time to get involved.  Anyone with me... say HEY!

  • Re: Disappointed in Verizon...willing to lose a customer

    On the contrary, raebell is probably the first case I've seen of someone claiming to be "loyal" on this forum and using it correctly. They want to stay with Verizon DESPITE the issues they are having, and are upset that Verizon has offered two options, the less expensive one being to leave. They *want* to stay. That is, by definition, loyalty.
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    Thanks for your response!  It helps put the whole issue in perspective.  I came on here to merely voice my disappointment in Verizon, not to hear some of the other comments on here.  However, your explanation makes complete sense.  I just truly feel bad leaving Verizon.  I can get a house phone, but what is the point then for paying my monthly Verizon bill when I am now only going to be using it for the internet?  I can get a different carrier for that or just use my computer.

  • Disappointed in Verizon...4G Plans

    I am currently looking for a tablet, and was excited to hear about Verizon offerring the Samsung Galaxy Tab 10.1 tablet, and then I found out that they would be charging $30 a month for only 2Gb of data ($50/5Gb, $80/10Gb!!)...talk about the air going out my ballon.
    I've tried every way possible to justify staying with Verizon, but it looks like I'll be going to the iPad 2 and AT&T. Not only are they a little cheaper on the data plan, but they offer month-to-month pricing.
    Verizon - you could be so much more than you are. I realize you will always charge a premium price, but for that you must deliver a premium service and plans. You can't just expect everyone to want to lock in 2 years at the highest prices on the market.
    So very disappointed in Verizon...

    Remember the best ATT can offer is a 3G connection.So I think the plans are comparable. And ATT only offers up to a 2GB plan and that at $25. So a better network, much more 3G AND 4G accessibility. 
    And the IPads on VZW are month to month. Dont know where you received your info....ATT maybe???
    16GB iPad

  • Disappointed in Verizon...willing to lose a customer

    I called a week ago to ask Verizon for some help.  My husband and I just bought our first home.  We checked Verizon's map of coverage, and it said our new house was in a good coverage area.  The day we signed papers on the house, I came over to clean and was disappointed to learn that I cannot make or receive calls in or outside the house.  The day was very windy so I hoped it was just a weather-related issue.  However, this was not the case.  We quickly learned that there is one spot in the kitchen where you can make a call and one bedroom (but you have to be seated in the center of it).  I called Verizon to ask for some help.  The first woman I spoke to said that it showed I was in a good coverage area, and they would probably just send me a free network extender.  However, she said, I had to put in a trouble ticket first.  I then spoke to an extremely helpful man who tried to push an update through to help us - that didn't work.  He took our information and said he would put a trouble ticket through.  He said that it should take about 7 days, but they typically hear back in two.  Seven days later, frustrated from having dropped calls all day when trying to call the doctor, I called Verizon.  They informed me that the ticket had been resolved - strange, because no one told me this.  The rep that I spoke to was extremely nice yet again, but explained to me that since my house is in a coverage area known for issues, then, they could only offer me a network extender for $150 or waive our fees to leave Verizon.  My first thought was that if this is a known coverage area with issues, why does their map say it is a good coverage area.  My second thought was why should I have to pay for something to make Verizon's coverage better.  I already pay a $140 per month for two phones.  Additionally, why should I have to pay for a device that is going to use my internet service that I pay for through another company?  With that said, I love Verizon.  I have been a customer for over 10 years.  I do not want to leave.  So, I offered the rep to waive the fee of the extender and I would stay with Verizon.  It seemed fair to me.  The cost of the extender would far outweigh them losing the cancellation fees of me leaving as well as my monthly bill going forward.  The rep checked with his manager, and I was informed that they could not do that.  He said that he would note that my cancellation fee could be waived when I leave.  I was shocked!  How could Verizon be okay with losing a loyal customer?  I am so disappointed in Verizon, and now I have to leave them when I don't even want to.

    I am very disappointed at Verizon.  I am very very angry right now.  I called their customer service about getting a second line on my account and asked them if they had a return policy or if the device is lost or stolen would I be liable.  Both customer service reps that I spoke to on the phone both said that I would be able to stop the service as long as it was within the 14 days of purchase.  The only money I would not get back would be the money that I would have paid for the telephone, the activation fee and that is ALL.  I was going to take the risk and do this and ofcourse we would have to purchase the insurance.  But I even had the second customer service rep verify with her supervisor that if the phone was lost or stolen that we could stop the service and would not be responsible for anything more and the two year activation would be stopped.  She put me on hold and verified it and came back and said that I was correct and that that was true.  So I told her then I will go ahead and go to a verizon store and purchase a phone.  When I got there, I was told that it was NOT true.  I asked them to open the conversation from customer service and they did and he saw it, but the supervisor at the store would not let me see it.. as if it is a BIG secret.  If they can't be honest about it in the beginning then imagine how they are going to screw you in the end.  I finally had to walk out and I am so so so disappointed.  I want to cancel my existing service, but they have everyone by the balls... and they now it.  Something has got to change... Government, NOW it's time to get involved.  Anyone with me... say HEY!

  • Severely disappointed with Verizon and the Revolution

    More of a rant than anything.  Just severely disappointed with Verizon.  We have been customers for about 16years, have 4 cell phones and the cell based home phone with them.  On this last upgrade, we went with some refurb. Revolutions as Verizon was/is pushing their refurb products.  One phone began acting up after about 3 months, the other at about the 6 month mark.
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    This last time they were asking me at what specific times the phone was acting up, like at exactly what time did you NOT get the call you are claiming was made.  At what exact time did that call refuse to go through that you claim to have made.  At what exact time did you e-mail start acting up.  Where exactly were you at.  What a pain in the butt.  I have tried to work with them, they did give me a phone number and "incident #" but there was no help there either.
    I guess I will use the remainder f my contracted time with them and look or a new carrier.  Since we can PORT numbers now, they can't hold any of my numbers hostage.  If a VZW person monitors this, our $200.00 plus a month account can still be saved...just want a little help here.....

    You make the appointment. And here it is 9PM and no one has shown. No call. No apologies. Nothing.No complaint department. No Complaint number. NOTHING. You'll probably get rid of this thread because it is taking up too much space. But Verizon, you USE to be a decent company. I sang your praises to everyone and swore by you. But lately, all I do is swear at you. You outsource your calls on the weekend and they screw up their orders and I have been screwed ever since. Sure, things are fine now. But I had to re-work my schedule for you and you sent numerous messages that you were showing. And NOTHING. This is not a way to run a business. This is not a way to treat a customer who pays their bills and has been a long time customer with you. My friend recently asked me about you and I said, oh yeah. Great, never had a problem, works with you.Now I think you've gotten too big for your own good. You can't provide quality service anymore. I've told her to forget about it and stay with someone else. Someone who provides SERVICE and not empty promises.

  • I am a very long term customer how is now very disappointed with Verizon!

    I am writing in to give one final try at gaining a positive response from Verizon.  I called in to talk to Customer Service today with a request and was really disappointed at getting a NO for a response.   I have a family plan with 4 phones of varying contract/upgrade dates.  Mine…6/10/15. Wife’s…5/29/14.  Mom’s…6/20/13.   Son…4/11/16.  Two of the phones are past their date and thus we can upgrade without additional fees.   I will be disconnecting my mom’s phone as she hasn’t used it since 8/6 and won’t be using it as she is moving into a Memory Care facility for Alzhiemers.   Thus my request was whether there was a way to upgrade my phone and my wifes phone to the iPhone 6 without having to pay an added fee for upgrading mine early.   I asked that they take into account that my mom’s is 16 months past her upgrade date, I am 9 months from mine and we are very very long term customers. Verizon has been our cell phone company ever since we bought cell phones a long time ago.  I was told NO.    I then told the service rep that if I have to wait until 6/10/15, I have no real reason to stay with Verizon as saying no to this request just makes no sense when it is being ask by a customer of such long standing.  I was told NO again.  Even though I am clearly not a customer that hops from one cell phone service provider to another...Verizon told me NO.  Even if it costs a bit more to switch to AT & T (which it may or may not...I don't know)…on 6/11/15 my wife and I will be leaving Verizon and my son can have an individual account.

    You sign a contract promising to a 2 yr service commitment in exchange for a substantial discount on a phone. You are 9 months from completing your commitment. There is no reason for Verizon to grant your request. In fact, they may be contractually obligated to NOT do so depending on their terms for selling the iPhone negotiated with Apple.
    In the past, Verizon has been lenient(by a month or 2 but never 9 months) with approving an early upgrade, but NEVER with an iPhone. The reason for this has been hinted at being because of the contract terms Verizon has with Apple. Verizon is not going to jeopardize their ability to have iPhones on their network to satisfy your demand.
    Currently, there is a limited time offer to upgrade early with Verizon if you are eligible to get a discounted upgrade by 11/15/2014. Unfortunately you fall outside of that window.
    Good luck with the new provider, you will be unlikely to ever get an early upgrade at another provider either.

  • Lied to by customer support; disappointed in Verizon

    This is just to get the story out there, at this point I've talked to 4 reps and 3 supervisors I can't handle fighting with them anymore. I've just given up on winning the argument but I did feel I'd share this story I hope none of you ever have a similar experience.
    I've been wanting a new phone I've been using the same old worn down Droid X for a few years and I just felt it was time to get a new one, I have been looking over the phones trying to figure out which would be the one for me and then by chance the other day the new DNA caught my eye and I loved the phone I knew it was the one for me.
    I checked my account and I'm not eligible for an upgrade for another 7 weeks but I figured what the heck I'll call customer support and ask about it. I spoke to a rep and explained everything to her she went over my account with me and after putting me on hold for a few minutes to speak to her supervisor came back and told me that she was very happy to inform me they would go ahead and push my upgrade up the couple weeks. She told me it would go into the system that night and as of today I'd be eligible for the upgrade. Now mind you we went over exactly which phone I wanted it was not a vague conversation where I told her I just wanted an upgrade I was very specific in which phone I was after and she ranted about how great the DNA was and how much I'd love it so we were very clear on this matter.
    I purchased a case for the phone and had it shipped overnight so it would be here today and I planned on going down to the local Verizon store to get my phone. I check my account today and notice my upgrade date hasn't changed, I figured I better follow up before going to the store. 2 hours, 4 reps, and 3 supervisors later I still get the same tale over and over. The rep from yesterday lied to me and had no authority to tell me she could give me the upgrade that they can't do an early upgrade for that phone and sorry there is nothing they can do.
    I really am disappointed and a little hurt I feel blatantly lied to and like they don't really care that much about it, no real effort was made to accommodate the matter other then asking if I was interested in a different phone we could take a look at and a few half sincere feeling apologies.
    It wasn't about the phone I'm not that upset over the phone I'm just upset I was lied to that I was excited about this all and felt I was promised something and then they turned around and just yanked it away I've been 100% satisfied and a happy member of the Verizon family until now and at this point I don't know what I think of Verizon other then I've lost a lot of confidence in them and question their concern for customers.
    Sorry for the long story everyone thank you for reading it and hopefully no one else goes through this ordeal I've had to suffer all morning.

    1) Few years exaggerated I confess in my frustration, the Droid X is my first and only phone with Verizon I've never upgraded I am just about to hit my 2 years time with them after coming over from T-Mobile
    2) The rep agreed to push my 7 week upgrade up "yesterday" not "a few days ago" this has happened over a 24 hour period. I am frustrated over the agreement being made, being told her supervisor had approved it, and then it being yanked away within 24 hours.
    3) Again, I was told by her I could go down to my local store tomorrow (now today) and get the new phone as my upgrade would be changed to today from the time it is set to. I have not dealt with a retail store, I have dealt with customer support in which as I said over and over I was told one thing very plainly and all my questions were answered in which I was assured the upgrade was going into the system as of today and I would be able to purchase the phone with the full upgrade "at my local store".
    Did you read all of this? I am not trying to be rude to you in any way shape or form but considering everything that has happened over the last 24 hours I don't appreciate you calling ** on my story it has been a frustrating and tiresome 24 hours.
    Bottom Line
    -I exaggerated the X that is my fault I claim responsibility on that one, I have had it since I joined Verizon in May, 2011
    -I was told plainly by the rep her supervisor cleared her to push my full upgrade ahead as of today and I could get the phone we spoke candidly about the DNA at my local store and it would reflect on my account that my upgrade was available as of today (none of this turned out to be true now)
    End of the day bottom line either a rep blatantly lied to me, or a rep and supervisor lied because none of the people I talked to today backed what I was told yesterday at all and as I told  them all I harbor no ill will towards them they didn't do it and had I been told yesterday no you can't upgrade early to this phone that would have been just fine with me I knew I was taking a long shot on it even asking but to be told yes sure go get your phone, to purchase accessories for the phone, and then to turn around and have different reps/supervisors tell me I was lied to and they won't honor what the other rep told me is just point blank frustrating as a customer.
    So please explain to me how they or at least the rep from yesterday is not wrong for flagrantly lying about something to a customer?

  • So disappointed in Verizon.

    I was a customer for 20 years. The line was used only for internet and we were having connectivity problems. I was told someone would come out to fix the line and I waited around all day long and no service man showed and no follow up call happened. Then the next time a guy came he said vines were on the power line and good luck with getting anyone from the electrical company to come out. The lines were cleaned and we asked for them to come out again in which they did nor gave us a new router or even checked it. Finally another service guy was in our neighborhood with Verizon and told us to just go with another company and he worked with Verizon. After much frustration I called Xfinity and I have Internet service again. To leave Verizon after 20 years was made so easy as well. I called two days prior to Xfinity coming out and they actually said I could offer you 20 dollars off your bill, but anyways thanks for your service. Hello! Offering me 20 dollars off of a service I wasn't even getting was ridiculous. There was no offer of someone will be out today or tomorrow to fix your issue. The customer service has gone so downhill and the way a long time customer was treated was horrible. I've never complained on any company. I even gave Verizon numerous chances and over a month and a half to make it right. They didn't. Very disappointed and very happy to have Internet within 5 minutes with another company that sent over an 18 year old to solve our problem in 5 minutes. It's sad that Verizon just didn't care, maybe because it wasn't a cellphone issue. Not sure. However after using this company for 20 years and seeing this kind of service gives me the passion to complain to anyone that will listen. It begs the question of how will new customers be treated if loyal customers are treated so poorly.

    I feel your pain. We only have Verizon as an option for internet service. I should point out that we also have a Verizon land line. Anyway, everytime it rains, we have problems with our internet service. I call Verizon internet and they want to do all kinds of stuff with the router etc. I explain it's been raining and they transfer me to the phone part of the service. Maybe someone comes out and maybe not. When someone does show up they pass the buck to another technician. They just wait until the lines dry out and our problem sort of goes away. It never really gets done right and no one will tell us who to talk to. I hate Verizon with a passion.

  • Very Disappointed in Verizon Tech Support re: iPhone Visual Voicemail

    I receive a new iPhone 4S with no voicemail capabilities. I take it into the Verizon store and they are nice enough to call tech support with me and do a restore and all of that. Tech support says my phone is "a lemon" and I have to go into Apple and get a new one and that they would give me one for free, no big deal. Okay, no big deal. 
    So I go into Apple and get a new phone, but it's *not* free. It's $162. Fine. I need voicemail. No big deal (this time with gritted teeth).
    I pay the $162 and get the new phone and activate it. Still no voicemail!
    So the Apple genius calls Verizon Tech Support. Nobody knows what's going on. We work our way up the chain and finally get someone who fixes the problem which is an issue with Verizon's network.
    So I'm out $162. I have a new phone I did not need and I wasted about 2 hours solving an issue that took less than 2 minutes to actually fix.
    I realize that everyone is human. I'm trying to decide whether to let it go or to pursue some some of compensation. I'm guessing that's futile as I have no record of anything.
    To make this more useful than just a kvetch:  VISUAL VOICEMAIL is a NETWORK ISSUE with Verizon and has absolutely nothing to do with the device itself. Just in case you find yourself with the same problem.
    And out of curiosity, has anyone else had this problem?

    It's NOT Verizon....  You are talking about the iPhone which runs a different system than what Verizon offers for Android and other devices.  You need to contact Apple to fix your issue.  Apple uses their own servers for their iPhones which are owned, run, and maintained by them.  They offer the service for "free" to get people locked into their ecosystem.

  • Stratosphere Cracked and Huge Disappointment with Verizon

    So I just joined the slew of customers who were cheated out of 200.00 for buying a stratosphere that the screen cracked within two months of me buying it. The insurance is a rip off so I never have bought it. Samsung is chargin 119.00 to fix the screen. Other retailers are charging almost as much if not more to purchase a new screen I have to replace myself. What a crappy product. Under two months I haven't even finished paying for it and the screen cracked in 50 places. I did drop it about a foot but are you kidding me that there is nothing that can be done for customers?? What a rip off Verizon. I have been a customer since 2005 and before smart phones I thought Verizon was a quality customer care organization. Since I started the droid with a cracked screen and now a stratosphere with the same problem, I think I will find a company who is willing to give actual customer care when a screen cracks in two months. This is a rip off and a scam. Verizon should really look into a recall or something. The phone was actually cool and worked great until the crack. Huge disappointment. If verizon can't start having better customer service I think when my 22 month contract ends I will definitely look elsewhere. Oh ya, and funny thing too, Verizon service is terrible in the D.C. VERIZON CENTER when you go to see a sporting event. Maybe that is just representative of customer service now.

    Just in case you missed it
    Dave in Decatur  - Considering how many people have either had their phones cracked without doing anything, and Im pretty sure Im not the first person of the millions of owners to drop a phone one time and have it break. Im clumsy and happy to admit it. But the fact that 100s of other people are having problems with their screens after one month or two and they didn't even drop it makes it look like a poorly produced product. I don't expect to have to get new phones. I expect Verizon to sell better products for the price they are charging so they don't break with a tap.
    Notarep
    Yep, I expect a new phone when a 500.00 phone cracks the first time I or anyone else drops it. Im pretty sure if I go to buy other products from elsewhere they usually don't break after a month or one use. Anyone out there have kids that used and broke their phone? Hmm... ya, Im the only one. Are you guys Verizon reps or something?
    Commonsense101... nice tag... do you know how to read other blogs or just mine because Im apparently the only one to ever complain about a verizon smartphone being too cheap to stand up to simple damage?
    demmo86rt.... really?

  • Totally disappointed with Verizon Services. Need Action!

    I have spent numerous hours on hold for 4 days and was given the runaround by both Technical and Billings Department.  I was charged TWICE for a PPV that I never get a chance to watch.  I ordered the PPV fight of Mayweather Vs Ortiz the day before the showing.  When i tune in to the PPV channel it says that the fight already started and I can no longer order it.  As a big boxing fan, I was very upset and got on the phone right away.  After almost an hour of waiting, I finally got a hold of somebody from the technical department just to be told that she couldn't help me and that I needed to talk to customer service.  I was upset that I waited too long just to be told that the technical department couldn't help me.  When she transferred me to customer service it just gave me a voice prompt that they are now close.  I called the next day (Sept 18) to talk to a customer service (Valerie) and she said not to worry coz there was nothing that was charged on my account.  I wanted to make sure since I will be very upset if after I waited for the show and it would just tell me that "I can no longer order the fight since it has already started." Valerie confirmed with me that there were no charges.
    Still worried I checked again after 2 days and spoke to CS Aneshia and told me the same thing that there were no charges.  I told her to make sure that everything was notated, she confirmed that she did.  A month later 2 PPV Charges showed up in my invoice.  I immediately called and patiently waited and got hold of billings (Daphne Garcia).  I explained to her why I was trying to dispute after which she says that she can only take off one of the charges from the PPV.  I requested for the supervisor and waited for another 30 minutes and nobody picked up the phone and got disconnected.  I called again and spoke to a gentleman and told me the same thing that he can only take off one charge but he understand my point and that he will put me on hold for a supervisor. This time I waited for 45 minutes and got tired of waiting.
    I am fairly new with verizon Fios services and am really unhappy with the services especially the people that are supposed to help you out with issues like this.  I wouldn't bother to spend so many hours and days just to get frustrated for some type injustice that I'm trying to dispute.  You guys are telling me that there were no notes from the technical dept that was recorded and it becomes my fault! I repeatedly told those agents that I CALLED ON the 17th of Sep and yes it the same night where I supposed to watch the fight.  I never have this problem with TIME Warner and I had them for 5 1/2 years.  
    I have been trying to get my last bill corrected.  I need those 2 PPV charges remove.  I requested for a supervisor to give me a call but I never got it.  Please have a supervisor, manager provide action into this matter as soon as possible.  Please looked into this.  I am tired and just totally disappointed. My account number is {edited for privacy}
    Mr. B. 

    I've already posted my account number in my post and therefore you guys should be able to track what my phone number is. What I need is for a supervisor or a manager to take a look into the issue.  I've dealt with 5 agents and none of them really provided a solution.  I am looking forward for someone to professionally looked into this and provide a solution.

  • Disappointed in Verizon's lack of consideration

    My wife had to replace a Motorola Droid Max.. three times.  Each time there was a few or more days between being able to use the Verizon service........ one or two days to receive a refurbished replacement and another day or two to get to Verizon to recapture her data.
    Now the phone got wet......... apparently, that negates any insurance or other assistance.
    So, what is the alternative when her next upgrade date is in Sept 2014.  Well, either pay retail up front or use the edge program which is retail price divided by 24 months... Sounds good- right??   Well, not so much........ Until you complete the full payment of the edge program...... you are stuck..... ie.. 24 moths of payments is also the contract period........   Hence, to continue you have to keep paying on the edge program for any phone you might choose after 12 months............ in perpetuity.
    Surely, there must be another alternative.................     So often I have thought to end our 5 phone relationship with Verizon but the grown up kids and us have different contract end years or months.......
    Cmon Verizon you can surely do better than this..

    First of all, you would not be eligible for the Edge program if you are currently under contract on your line. Verizon does have a different Device Payment Program which spreads the full retail cost over 12 months though with a $2/month service fee if you qualify.
    One thing to point out with the Edge program, you do not have to complete the 24 months of payments if you trade in your phone after completing at least 50% of the full retail cost of the phone anytime after 6 months of starting the program. I agree, though, that it is not a very good program.
    Other than that, you could also purchase a lightly used phone from a site such as Swappa.com.
    Good luck.

  • Very disappointed in Verizon's service after being a customer for over 8 years

    I bought 2 LG chocolates on the family plan.
    From the start the touch feature has been less than satisfactory, when you scroll it scrolls so fast you often can't get to where you want to be.
    Recently the touch screen has completely broken down and you can't text, retrieve calls, find a contact  using the touch screen because it freezes.  This was the case on both phones within the same time frame
    I took the phones back to verizon yesterday and told them the problem. They acknowledged that this was a defect with the phones. They told me they would apply a software upgrade which would take abou 20 minutes anth that would fix the problem
    I left   the store for 20 minutes and when I returned they told me that the upgrade did not work. They said I had insuranceon the one phone but not the other and that  they would replace the one but that I needed to upgrade the other.
    I argued the point that this was a defect and it should be replaced/fixed as a defect. They told me that when you buy a car, and the warantee expires, you have to pay for repairs.
    I said that when a car has a defect, they recall the car and fix it for free. They then countered with the fact that  I shuold remove my internet package to reduce payments.. even though I told them I needed to access e-mails.
     They then tried to sell me a home phone, which I had not come in to buy, but they refused to address the real issue which was that I had to replace the faulty phone that had a KNOWN DEFECT!!
    I  am so disillusioned by verizon wireless that when my contract is up I am seriously considering one of the other carriers that provide unlimited calling/texting for much less
    To her credit, one of the techs who was helping me did get my connection fee waived because she saw how upset I was, but the other one was completely unheplful.
     And one of the other engineers told me I had bought an piece ofold technology garbage .
    Yet they were still not willing to help me by replacing the piece of garbage.

    Phones sold by Verizon have a one year manufacturer's warranty, and the tech was right, after that time period, unless you have paid for the extended warranty, you are responible for repacing a defective unit.  You can look for another carrier, but these warranties are provided in partnership with the companies that actually make the phones.  That means that the policies are basically the same across all carriers, because ultimately, it goes back to the same handful of companies that are making the devices.
    In general, if you want tech support, don't go to a store.  Store employees are trained and employed to sell, sell, sell.  That is how they make their commissions, and how their managers earn their paychecks.  If you call in and speak directly to tech support, you'll get people who are paid and trained to help you, and who won't have a vested interest in pressuring you to buy additional products.

  • I am very disappointed with Verizon!!

    I have sent 2 e-mails to support through this website and so far i have not had a response yet.
     I bought the thunderbolt when it first came out because i was told it was verizons top of the line phone and have had nothing but problems since. Im sure i dont have to list all of the problems that this phone has. It seems like whenever i start experiencing a problem i come to the internet only to find thousands of people who also have the same problem. I was told that an update was coming to fix alot of issues and supposedly it has came and went and this phone seems worse if that possible. Now my ringtones are are screwy and i never know who his calling by the ringtone anymore.
     A few months ago i called support to ask if i could exchange the phone for one not so plauged with issues, of course they said NO. I left T-Mobile with 2 lines and 2 ETF's and it looks like i will have to leave verizon too since they cant even respond to my complaints. I work hard for my money and im not gonna throw it away on a company who doesnt give a crap!
      Thank god Sprint has excellent coverage in my area!  I am willing to listen to some suggestions on what to do however.

    Have you tried calling 611 from your phone?  I usually get a customer service rep without too much wait by doing it that way, have never emailed them.  Mary

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