Disappointed in Verizon...willing to lose a customer

I called a week ago to ask Verizon for some help. My husband and I just bought our first home. We checked Verizon's map of coverage, and it said our new house was in a good coverage area. The day we signed papers on the house, I came over to clean and was disappointed to learn that I cannot make or receive calls in or outside the house. The day was very windy so I hoped it was just a weather-related issue. However, this was not the case. We quickly learned that there is one spot in the kitchen where you can make a call and one bedroom (but you have to be seated in the center of it). I called Verizon to ask for some help. The first woman I spoke to said that it showed I was in a good coverage area, and they would probably just send me a free network extender. However, she said, I had to put in a trouble ticket first. I then spoke to an extremely helpful man who tried to push an update through to help us - that didn't work. He took our information and said he would put a trouble ticket through. He said that it should take about 7 days, but they typically hear back in two. Seven days later, frustrated from having dropped calls all day when trying to call the doctor, I called Verizon. They informed me that the ticket had been resolved - strange, because no one told me this. The rep that I spoke to was extremely nice yet again, but explained to me that since my house is in a coverage area known for issues, then, they could only offer me a network extender for $150 or waive our fees to leave Verizon. My first thought was that if this is a known coverage area with issues, why does their map say it is a good coverage area. My second thought was why should I have to pay for something to make Verizon's coverage better. I already pay a $140 per month for two phones. Additionally, why should I have to pay for a device that is going to use my internet service that I pay for through another company? With that said, I love Verizon. I have been a customer for over 10 years. I do not want to leave. So, I offered the rep to waive the fee of the extender and I would stay with Verizon. It seemed fair to me. The cost of the extender would far outweigh them losing the cancellation fees of me leaving as well as my monthly bill going forward. The rep checked with his manager, and I was informed that they could not do that. He said that he would note that my cancellation fee could be waived when I leave. I was shocked! How could Verizon be okay with losing a loyal customer? I am so disappointed in Verizon, and now I have to leave them when I don't even want to.

I am very disappointed at Verizon. I am very very angry right now. I called their customer service about getting a second line on my account and asked them if they had a return policy or if the device is lost or stolen would I be liable. Both customer service reps that I spoke to on the phone both said that I would be able to stop the service as long as it was within the 14 days of purchase. The only money I would not get back would be the money that I would have paid for the telephone, the activation fee and that is ALL. I was going to take the risk and do this and ofcourse we would have to purchase the insurance. But I even had the second customer service rep verify with her supervisor that if the phone was lost or stolen that we could stop the service and would not be responsible for anything more and the two year activation would be stopped. She put me on hold and verified it and came back and said that I was correct and that that was true. So I told her then I will go ahead and go to a verizon store and purchase a phone. When I got there, I was told that it was NOT true. I asked them to open the conversation from customer service and they did and he saw it, but the supervisor at the store would not let me see it.. as if it is a BIG secret. If they can't be honest about it in the beginning then imagine how they are going to screw you in the end. I finally had to walk out and I am so so so disappointed. I want to cancel my existing service, but they have everyone by the balls... and they now it. Something has got to change... Government, NOW it's time to get involved. Anyone with me... say HEY!

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If I Rebuild Library Will I Lose My Custom Descriptions?

If I spend time entering descriptions in the iTunes song info fields, and then someday have to reinstall or rebuild iTunes, will I lose all the custom song info I entered? I assume iTunes doesn't write the info I enter into the song file's meta-data?

No, you will not lose the custom description information you entered earlier. As I understand it (but can't guarantee it) the custom descriptions are actually saved in the songs meta-data. You should be safe as long as you make proper backups of your iTunes library. Time Machine is one of the better ways.

Re: Disappointed in Verizon...willing to lose a customer

On the contrary, raebell is probably the first case I've seen of someone claiming to be "loyal" on this forum and using it correctly. They want to stay with Verizon DESPITE the issues they are having, and are upset that Verizon has offered two options, the less expensive one being to leave. They *want* to stay. That is, by definition, loyalty.
Unfortunately, I highly doubt you will find anyone willing to discount the network extender. In call center lingo, discounting the network extender impacts that supervisor's equipment discount discounts per unit, a statistic that is hard to recover from because customer service simply doesn't order much equipment. Waiving the Early Termination Fee is just a credit, something customer service does all the time, and it's fairly trivial for a supervisor to ameliorate the "extra" credit against their average credits per call statistic, given that they take thousands of calls a month.
I agree it's completely ludicrous for the supervisor to be incentivised to make a decision that costs VzW a lot more (the ETFs) than a similar decision that costs less ($250 discounted from the network extender). But that's call center politics V_V

Thanks for your response! It helps put the whole issue in perspective. I came on here to merely voice my disappointment in Verizon, not to hear some of the other comments on here. However, your explanation makes complete sense. I just truly feel bad leaving Verizon. I can get a house phone, but what is the point then for paying my monthly Verizon bill when I am now only going to be using it for the internet? I can get a different carrier for that or just use my computer.

Verizon would rather lose a customer than take my money

Last march I switched to Verizon's 'starter' dsl plan. I used to have cable modem service through time-warner and now am regretting the switch as the new service is miserably slow and the modem frequently looses the connection. I called them this weekend to see if I could upgrade to the 'power plan' listed on the web at $29.99 a month. I was told that was only for online customers, so I asked what it would cost just to increase my plan's speed. They said it would be $41.99 a month. I said ok that would be fine and then the fellow on the phone said I would have to renew my contract for another 12 months if I wanted it. There was 'no possible way' they could change my service without forcing another 12 month contract.
I told him that I would be cancelling my service in march and going back to cable modem if they would refuse to take my money and he said 'fine'. All I wanted to do was to pay them more money in exchance for services for the remainder of my contract. I guess Verizon just lost another customer.
~Jamie in Durham NC
Message Edited by jms on 12-23-2008 11:16 AM
Message Edited by jms on 12-23-2008 11:16 AM

Childish, sure. In a business, you want to do what you can to keep your customers happy so they stay loyal and in the end keep you in business.
I am not asking them to terminate my contract, or not pay early termination fees. I am not asking them to eat the cost of months of subsidy. As someone who has always paid their bill on time (a relatively high amount with many lines) and is an ideal customer, you would think they would extend a courtesy to keep me on as a customer for at least another 2 years. I am able to wait, that is not the issue. There are many reports of people who have had their upgrade date (which is a week or two before mine) moved to be able to preorder the new phone automatically. I called and asked for the same courtesy and was told no. That is all.

HT1694 will i lose custom ringtones with ios7?

will i lose custom ringtones with ios7?

So will they dissapear if I upgrade to the new operating software?
All other times I have upgraded they do not.
Not sure if I still even have that laptop anymore.
Thanks
PT

I currently have the 2 gig data plan for $50, plus a free 1 gig promotional attachment but Verizon is currently offering the 3 gig data plan for $50, but if I upgrade will I lose the free 1 gig promotion I currently have attached to my account?

I currently have the 2 gig data plan for $50, plus a free 1 gig promotional attachment but Verizon is currently offering the 3 gig data plan for $50, but if I upgrade will I lose the free 1 gig promotion I currently have attached to my account?
I understand I will still be getting 3 gigs of data for the $50, I would just like to continue to have the free 1 gig promotion I was already getting, if you Verizon was willing to do it before then why can't they continue to do it now?

Like Ann154 said, changing plans often results in the loss of any promos you may have. In your case, it makes no difference to the price you will pay - you'll have 3 GB for $50. Whether you have 1GB free, or a better price on the 3GB plan is a wash. I'd leave things alone....

Phone Dropping calls and disappointed in Verizon

Very disappointed in Verizon Wirelessly. Over the past year my phone has continuously dropped calls. It's getting worse and worse. I went from have decent service 3 years ago to only being able to talk in my bedroom and kitchen over the past year. over the past six months I had to start going outside and now that's become a problem. Even in the town I live there are now many dead spots. 90 percent of my calls drop a day. at times phone won't even ring Some calls and text don't even come through until hours later. People are thinking that I am ducking thief calls, and I'm tired of explaining the situation to them. To make matters worse I have contacting Verizon several times over the past year only to be given the run around. I've been promised help but nothing. some were supposed to call me back with a solution but nothing. I was told a tech was coming, never saw them. I was told to buy a network extender almost 300.00 dollars, but why should I have to pay for this when I'm alrwady paying you every month. I tired of giving Verizon the benefit of the doubt, but I'm close to leaving them and taking many in my community with me, cause im not the only one suffering. Verizon step it up and give me what you promised "the most reliable service in America"
oh and yes I have powered off phone, reset phone, replaced phones 3 times. I've done it all. So once and for all please HELP!!

I am very disappointed at Verizon. I am very very angry right now. I called their customer service about getting a second line on my account and asked them if they had a return policy or if the device is lost or stolen would I be liable. Both customer service reps that I spoke to on the phone both said that I would be able to stop the service as long as it was within the 14 days of purchase. The only money I would not get back would be the money that I would have paid for the telephone, the activation fee and that is ALL. I was going to take the risk and do this and ofcourse we would have to purchase the insurance. But I even had the second customer service rep verify with her supervisor that if the phone was lost or stolen that we could stop the service and would not be responsible for anything more and the two year activation would be stopped. She put me on hold and verified it and came back and said that I was correct and that that was true. So I told her then I will go ahead and go to a verizon store and purchase a phone. When I got there, I was told that it was NOT true. I asked them to open the conversation from customer service and they did and he saw it, but the supervisor at the store would not let me see it.. as if it is a BIG secret. If they can't be honest about it in the beginning then imagine how they are going to screw you in the end. I finally had to walk out and I am so so so disappointed. I want to cancel my existing service, but they have everyone by the balls... and they now it. Something has got to change... Government, NOW it's time to get involved. Anyone with me... say HEY!

Will I lose my Unlimited Data plan?

Hi, I currently have an LG Vortex, which I got sometime in June of this year when I was scheduled for an update. Obviously, my phone isn't ready for an update yet, but if I take in a phone I already have (such as my father's, which he's giving me because he's getting himself an iPhone) and take it into Verizon to have them switch me over to that one (which is a Droid 2), will I lose the unlimited data plan I have currently on my phone since they got rid the the unlimited data recently?
Basically, by switching phones, will I lose my data plan?
And also, since I'm not buying a new phone, that's not technically updating, so I don't have to pay for the early update fee, right?
Thanks.

I have been a Verizon Wireless customer for over 15 years. I recently found out that there is no advantage to continuing as a customer. Not only will I now be charged a $30 fee to stay their customer upon renewal (this is supposed to be okay since everyone else is doing it), my plan will automatically be changed for our whole family and I will now be paying more a month for less service. So the benefits of staying a customer used to be grandfathering the plan you have, great renewal perks, and no fees; all gone. Why stay? No reason to. Thank you Verizon.
So the response from 4/2/12 is outdated. You cannot keep your (grandfather) old plan. That is a perk that has been taken away.

Severely disappointed with Verizon and the Revolution

More of a rant than anything. Just severely disappointed with Verizon. We have been customers for about 16years, have 4 cell phones and the cell based home phone with them. On this last upgrade, we went with some refurb. Revolutions as Verizon was/is pushing their refurb products. One phone began acting up after about 3 months, the other at about the 6 month mark.
Verizon's solution to lock up and several other various software related issues that happen continually is, you guessed it, Hard Factory Reset. When I complain that is very tough since I have many downloads (some come back after reset, some don't) and all my e-mail accounts from home and work have to be redone all the time, AND each time I do a factory reset, it adds a mirror image of my phone contacts, so each person is listed 4-5 times now. The good thing I guess is that I now have a hobby in my free time.....sitting around deleting duplicate contacts......
I called and simply asked to be able to upgrade to another phone at the discounted price, and would have another 2 year contract. DID NOT WANT A REFUND, just wanted to "fast forward" the calendar a year. Their response was a flat NO. They would offer to replace the phone, but only after I went through three more levels of customer no-service hell. Apparently the minions that answer the phone have no authority to help a customer, they make you do the hard reset and then if that does not work, they transfer you to some kid somewhere who puts you thru the paces and then you still have nothing.
This last time they were asking me at what specific times the phone was acting up, like at exactly what time did you NOT get the call you are claiming was made. At what exact time did that call refuse to go through that you claim to have made. At what exact time did you e-mail start acting up. Where exactly were you at. What a pain in the butt. I have tried to work with them, they did give me a phone number and "incident #" but there was no help there either.
I guess I will use the remainder f my contracted time with them and look or a new carrier. Since we can PORT numbers now, they can't hold any of my numbers hostage. If a VZW person monitors this, our $200.00 plus a month account can still be saved...just want a little help here.....

You make the appointment. And here it is 9PM and no one has shown. No call. No apologies. Nothing.No complaint department. No Complaint number. NOTHING. You'll probably get rid of this thread because it is taking up too much space. But Verizon, you USE to be a decent company. I sang your praises to everyone and swore by you. But lately, all I do is swear at you. You outsource your calls on the weekend and they screw up their orders and I have been screwed ever since. Sure, things are fine now. But I had to re-work my schedule for you and you sent numerous messages that you were showing. And NOTHING. This is not a way to run a business. This is not a way to treat a customer who pays their bills and has been a long time customer with you. My friend recently asked me about you and I said, oh yeah. Great, never had a problem, works with you.Now I think you've gotten too big for your own good. You can't provide quality service anymore. I've told her to forget about it and stay with someone else. Someone who provides SERVICE and not empty promises.

What will I lose with a factory reset?

I used to love my S5 but lollipop has made me want to throw it thru a window. A fully charged battery does not last thru the night not being used (with all apps closed). The Android OS and Android System are using the battery with a few other things using single digit percentage. It is also slow to respond and frequently get pop-ups that contacts or other things have stopped responding. It overheats and shuts down when not in use.
I tried following the steps to clear the cache (Power, volume up, home) but it just keeps going from the screen with the white Samsung Galaxy S5 to the one with the Samsung rainbow logo then back to the white one. I tried volume down, power, home and get a screen about installing a custom OS.
So as a last resort what will I lose if I do a factory reset and has anybody had that actually help because I have seen posts that it didn't.

It may or may not help, but can't hurt to try. It will reset your phone back to a factory fresh (with Lollipop) activated state. All account information and apps you have installed will be gone. If you are logged and synced to google prior to the reset (check in settings under accounts selected google account and make sure everything has synced successfully). When you log back into your google account it will bring back most of your settings, apps and contacts etc. If you have installed any apps that store local data they will be as though they were fresh installed with all data cleared. You can also use Verizon cloud or Samsung to backup things such as contacts, messages, pictures, music.
Your SD card will remain untouched so if you have one and pictures and music are on there they will remain.
If you don't have an SD card make sure your pictures and music have been backed up somewhere as well.
http://www.smartmobilephonesolutions.com/content/how-to-backup-and-reset-an-android-phone

Verizon losing a long-term customer over upgrade

Hi -
I'm not sure posting in this forum gets to anyone at Verizon but I don't know where else to turn. I am not eligible to upgrade my phone but have been having a lot of problems with it in the last couple months. I called today to find out what my options are. I asked if an exception could be made for an early upgrade and was told no. I asked if it's possible to add a new line for a small additional monthly fee and was told it would cost me an extra $60 a month - clearly not worth it. It will cost me less to cancel my plan with Verizon and start a new plan with AT&T than to upgrade my phone at the full price.
I have been a Verizon Wireless customer for over 13 years. I pay my bill in full every month for this time. In this time, I've spent nearly $15,000 with Verizon (tough to see that number all at once). When I asked the representative I spoke to and the supervisor I spoke to if it's Verizon's policy that they would rather lose a long term customer of this value than to allow me to upgrade my phone early for the difference of a few hundred dollars, they had no answer other than this is Verizon's policy and they can't do anything about it, the end.
I will be contacting AT&T Wireless this weekend to find out about porting my number and canceling my plan with Verizon. I'm sorry to go because I've generally been happy with my service until now. I can't even find an email or a way to express my dissatisfaction other than coming to this forum.
Thanks for letting me express my frustrations here.

I agree with you too. I've been with Verizon for over 20 years, and shudder to think how much I've poured into that company. But Elector is correct, as individuals, Verizon will not miss our contribution to their bottom line. Based on reviews on their website, I was led to believe that a Windows 8 phone was the way of the future. But as it turns out, it's a *** when it comes to functionality and app availability. I lost many apps I had on my Droid that I used often, and there's no indication that those apps will be available on Win8 phones in the near future, if at all. But to switch to a Droid phone now would cost me nearly $1000 in phone cost and fees for early plan changes, if I stay with Verizon. I will seriously consider my allegiance to Verizon when my contract expires in about 1.5 years. Until then I expect to be totally dissatisfied for the duration. Come on Verizon, show show compassion for your dedicated customers!!!!!!!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Stratosphere Cracked and Huge Disappointment with Verizon

So I just joined the slew of customers who were cheated out of 200.00 for buying a stratosphere that the screen cracked within two months of me buying it. The insurance is a rip off so I never have bought it. Samsung is chargin 119.00 to fix the screen. Other retailers are charging almost as much if not more to purchase a new screen I have to replace myself. What a crappy product. Under two months I haven't even finished paying for it and the screen cracked in 50 places. I did drop it about a foot but are you kidding me that there is nothing that can be done for customers?? What a rip off Verizon. I have been a customer since 2005 and before smart phones I thought Verizon was a quality customer care organization. Since I started the droid with a cracked screen and now a stratosphere with the same problem, I think I will find a company who is willing to give actual customer care when a screen cracks in two months. This is a rip off and a scam. Verizon should really look into a recall or something. The phone was actually cool and worked great until the crack. Huge disappointment. If verizon can't start having better customer service I think when my 22 month contract ends I will definitely look elsewhere. Oh ya, and funny thing too, Verizon service is terrible in the D.C. VERIZON CENTER when you go to see a sporting event. Maybe that is just representative of customer service now.

Just in case you missed it
Dave in Decatur - Considering how many people have either had their phones cracked without doing anything, and Im pretty sure Im not the first person of the millions of owners to drop a phone one time and have it break. Im clumsy and happy to admit it. But the fact that 100s of other people are having problems with their screens after one month or two and they didn't even drop it makes it look like a poorly produced product. I don't expect to have to get new phones. I expect Verizon to sell better products for the price they are charging so they don't break with a tap.
Notarep
Yep, I expect a new phone when a 500.00 phone cracks the first time I or anyone else drops it. Im pretty sure if I go to buy other products from elsewhere they usually don't break after a month or one use. Anyone out there have kids that used and broke their phone? Hmm... ya, Im the only one. Are you guys Verizon reps or something?
Commonsense101... nice tag... do you know how to read other blogs or just mine because Im apparently the only one to ever complain about a verizon smartphone being too cheap to stand up to simple damage?
demmo86rt.... really?

If i get a new apple ID will i lose all my money on my current one

Please dont tell me to call Apple as i dont have the time, sounds stupid but if you knew me you would understand. So I forgot/was never asked security questions. I put £15 on my ipod yesterday and was asked for security answers I dont know the answers! So, I have been told to make a new Apple ID i have heard I wont lose my Apps But will i lose my £15
PLEASE HELP thanks in advance

If you did not use any of the newly redeemd gift card you may be able to get that transferred to the new account but you have to contact Apple.
Why not try recovering your old account?
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
   1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.

Having problems with Verizon iPhone 5 using excessive data. Verizon will not help can anyone give me advice? Have family plan never went over 8gb of data in 6 years, now avg 14 a month and are not using anything different other than having iPhone 5.

Switched to iPhone 5 on July 31st. Since then our data usage has doubled. Verizon will not help find out what the problem could be, they claim they are unaware of a problem. I told them to look on the customer support page and many have complained about the problem. Now on the apple site I see it may be an apple problem. Some one needs to fix this. Apple you want us to use your products, please do t make it cost us more money just to do what we did prior without problems. Prior phones were iPhone 4 and we never had issues and never went over 8 gb's for 4 phones. Now we are doing 14. Can anyone tell me what is going on. Getting ready to stop using cell phones all together.

Well you could Restore it from your backup and see if that helps. If it doesn't Restore it as new and manually add things back until the problem starts again.
I would also suggest trying a different SIM.
Without iOS 7 there is no way to isolate what is using the data.

Verizon Complaint - Harassment, Lack of Customer Service, No Loyalty

After searching long and hard, it appears that there is no place to lodge a formal complaint against Verizon. I saw where an individual was told by a Verizon rep the place to file such complaints is right here in the forums. This seems to be an ineffective place to make such statements. With that said, I write this post with little expectation of satisfaction in remedying the complaint. In fact, I believe that the lack of a formal complaint channel points to the company's unwillingness to address key business points, such as customer satisfaction. Consider this post an indication of one such dissatisfied customer.
As background, I have been a steady Verizon customer for about 12 years (give or take a year). In that time, I have re-signed my contract several times, purchased numerous phones, and have been timely in my payments. I seem to recall even being given a Verizon VIP status which gave me a discount on phone accessories. The fact that most people reading this will have never heard of the Verizon VIP status points to how long I've been with Verizon. My first Verizon phone was the Motorola V60i - top of the line at the time.
Recently the credit card I have on file for auto payment expired. I knew it was going to expire and updated the account with a new card as soon as it came in. Apparently this update did not stick. About two weeks ago, my wife began getting phone calls from Verizon. Each time they called it would be from a different out of region phone number. Each time an automated voice would leave a message about "changes to the account". The calls increased to about 5 per day with several text messages throughout. The first red flag is that her line is a secondary number, whereas mine is the primary. If there was a legitimate change to the account the assumption is that Verizon would call the primary account holder. They did not.
This continued for about a week. The calls and the texts would come during working hours and into the night. I called one of the numbers back. After pressing # to do this and # to do that, I was given a choice. Press 1 to make a payment to the account or press 2 if you have already paid this bill or are planning to pay this bill immediately. Since I had already paid the bill, I pressed 2. The next automated message I received said that they would be expecting my payment within 7 days and the system would be updated to reflect I had made this agreement. Failure to pay the bill would cause an interruption in my service.
My problems-
1. Verizon should not call a secondary number to discuss the bill. Luckily the secondary number was my wife's. What if it had been a teenaged child?
2. Verizon should not engage in such harassing techniques. I have been a loyal customer for over a decade. A simple phone call from a human and I would have happily explained I did update the card, and then paid immediately. It went too far for no reason.
3. As a customer, I should have quick access to a customer rep or another avenue, such as a dissatisfaction form in My Verizon, to outline this in a more conducive manner than simply throwing it into a pile of other forum posts with no sense of direction or expectation of satisfaction.
It is for all these reasons that I am dissatisfied with Verizon currently. I am not currently under contract and I am shopping for another provider. While I'm sure many of my complaints will be found in the other provider, at least I have the satisfaction of taking my dollars to a company that will treat me like a number on a page instead of the misconception that customer loyalty still meant anything. Again, I am not expecting any followup from Verizon, but you have my phone number if you would like to discuss this. After all, a simple call from a human in the first place would have corrected this.
My question to the rest of the forum is, "Am I the only one in this boat?"

JonathanK_VZW,
First, thank you for taking the time to respond to my statement. I appreciate that you took the time to do so.
However, I don't think that your response addresses my concerns. I thought I had paid the bill as explained above. Your financial department acted in a harassing manner by contacting a secondary phone number on my account. Not once did anyone or any automated communication contact my number, the primary account holder. The calls were as many as 5 in a day with several text messages. The voice messages, when one was left, and the text messages simply stated there had been changes made to the account - hardly helpful information. In fact, the limited statement was so cryptic that they were originally dismissed as being spam - a reasonable conclusion considering the amount of spam messages Verizon customers receive concerning "changes to the account".
Luckily, the secondary number your financial department decided to contact was my wife's number. Had it been a child's phone this complaint would have a completely different tone. However, any number of other customers may not be so fortunate. You stated " financial services may try to reach you on an alternate line or a contact number we have on file" as an explanation of this practice. That answer only makes sense if you attempted the primary account holder first. You did not. Not one instance.
You mentioned that the volume of your customers prevents you from giving each one personalized service. I realize Verizon must have an enormous customer base and the sheer volume creates complications that I have not yet considered. May I suggest you make a special effort to show personal customer support to long term customers with an established track record of timely payments and patronage - such as myself. The silver lining for Verizon is that your current solution to your customer load crisis - harassing phone calls, ineffective automated services, etc. - may self-correct your problem. More and more folks will take their wallets elsewhere and you may find that managing effective customer service becomes a simpler task.
Again, JonathanK_VZW, I do want to thank you for taking the time to respond. That is sincere. I did not expect Verizon to respond. I would like my concerns to be passed to your supervisors and then to their supervisors. I believe my points are valid criticisms of Verizon's current customer services. I realize that customer service is traditionally a difficult role as it is the department the angry, screaming, crazies contact to vent. I hope the simple measure by which I've responded shows that is not the case here - that the criticisms point to terrible service and any industry that values its customers would want to at least address the key points therein.
To the supervisors:
Any productive organization has to develop strategies that manage the work load while maintaining quality. Those strategies must be reevaluated from time to time to measure effectiveness and quality. This message points to one of those times. Effectiveness and quality are lacking. It is time to develop a new strategy - a working strategy. Your customers would appreciate it.

Disappointed in Verizon...willing to lose a customer

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