Disappointed with Nokia Music service

I paid $170 for Nokia Music credit in June 2008.
I bought about $100 worth of music, but had a lot of trouble getting it to work.
After numerous service calls and emails, multiple PC and handset software updates, multiple backups and memory card formats, tweaking every conceivable mode and setting, and still no functioning music, I finally gave up in March 2009 and requested a refund. Nokia Music refused.
Since then I have repeatedly requested a refund or a fix for my problems.
In June 2009 my unused credit expired. I requested an extension of my unused credit, as per the user agreement, but they never responded.
Last month Nokia Music apparently decided that they had to cut off contact with me. Suddenly, mysteriously, the rights for my songs all expired at once. They said that they would no longer provide support as my song rights had all expired. They no longer respond to my emails.
So I’m very unhappy with the service. I have no playable music. I have lost unused credit that I was unable to spend. I have run up considerable phone bills on hold with the Careline. Most importantly I have wasted many, many hours over the last 18 months trying to get the music to work.
I've also bought songs from iTunes Plus and they worked first time, every time, on both my PC and Nokia handset. Currently I'm saving for an iPhone.

Well I called Dell and got my answer---They diagnose it over the phone if it can't be repaired that way then they ship a new monitor out and then ship the defective monitor back. This works for me. I'm going to call Apple now and demand a new monitor. If not I'll buy the Dell and sell the ACD on ebay or something.
Ray

Similar Messages

Dissapointed for Nokia Music services

Hi,
I have to admit that I'm more than dissapointed for the Nokia Music service. I have E90, thus not being the Nokia Music device, I really hope Nokia advertised Music models don't have these kind of problems I have met. And I think problem are not technical but rather the logic how implementation has been done. Here are m y concerns
1) I wonder why Nokia Music application and E90 has nothing to do with each other i.e. I cannot load music from Nokia Music to my E90?
2) Instead I have to use PC suite but that doesn't work as the music I have downloaded is protected!
3) Prize for download is huge compared to any other music download service in internet.
- worried stakeholder -

Sorry to hear of your disappointment.
The Nokia E90 unfortunately does not support playback of DRM protected music. You can play normal mp3s ripped from your own CDs, but not protected songs like those from the music store.
For a list of devices compatible with the Nokia Music store, go to:
http://www.nokia.com/music
For compatible devices, PC Suite does NOT transfer DRM protected tracks. You need to download NOKIA MUSIC for PC for a mobile optimized transfer:
http://music.nokia.com/download
The USB connection for transferring songs must be "MEDIA" (like "Media Player" / "Media Transfer" / or "Printing and Media" ) PC Suite or Data Transfer will not work
Not sure what you mean about the price of music being high. Tracks are 1euro in most of Europe and I think 80 pence in the UK. 1 cent higher than iTunes. The price of an over the air download via wifi is the same as PC, which is unlike most operator music stores which often charge premium prices for mobile downloads.
For Comes With Music, the price is almost unbelievably low. For less than the cost of about 1 normal cd a month, you get UNLIMITED music downloads for a year...to KEEP, not just for the length of your subscription but forever...AND you get a mobile phone, camera, videocamera, webbrowser, gaming machine, calculater, music player, etc.

Nokia Music Service Unavailible

On my Lumia 920 and my daughters Lumia 820 we cant play any music from the Nokia Music service. It previously worked. We have tried with WiFi and Cellular conections.
The service appears down.
When we go to a mix radio station the first song comes up. Then it times out and goes to the next song.
4 Nokia 920's and 1 820

hi mate,
for any issues regarding Nokia Music, please contact your local Nokia Care by clicking the Nokia Support link at the bottom of this page.

I have error with Nokia Music

I'm using lumia 710...im having problem with Nokia music..when anytime I start download music..its giving error "not downloaded" so I can't download the music from it....help me to resolve this....

Hi, thanks for your post.
Nokia Music store, which allows you to buy and download separate tracks, is not available in India. You can use a Nokia Music Unlimited subscription to download music. Please see this post for more information and contact Nokia Care by voice, mail or chat (where available) to verify your Nokia Music Unlimited status/subscription. You can reach Nokia Care through the 'Contact us' section on this page.
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Nokia music service for Lumia 820

Hi there..
well, i bought my Lumia 820 on 3rd of March 2013 and made a nokia account same day got free nokia music subscription.
Under the settings of Nokia Music app, my subscription date mentioned there is valid until 3rd march.
What i wanted to know that is this free Nokia Music service for Lumia phones are valid for one year only or lifetime, till i am using this device.????
Solved!
Go to Solution.

Its valid for 1 year during which you can download unlimited no. of songs without paying to Nokia. Bear in mind that your Service provider will charge you according to your Plan. After that you need to extend the subsciption thru' a Renew Voucher ..

Issues with Nokia Music - Nokia 5800 XpressMusic

Hi All,
I just bought my Nokia 5800XM today and I really am enjoying it. However, the issues I'm experiencing with Nokia Music are very frustrating...
In short:
1) I already updated all components, my Nokia itself and all the applications that came with it
2) I already reinstalled Nokia Music after uninstalling it from Add/Remove Programs
3) Main issue is as follows:
-> Downloading Nokia Music itself: No probs
-> Installing it using the Nokia Installer: No probs
-> Starting it up the first time: I do get a welcome screen where I have to fill in a few things (language, if I want to import music right away and such). No errors here.
-> However, when clicking "Next" in this screen, Nokia Music doesn't load at all. I get an error (MS Vista:Application is not responding and MS Vista is searching for a possible solution). A few seconds later MS Vista can't supply a solution, so the only option is to shut Nokia Music down without ever seeing the program.
This is very frustrating. Even more so, since I got 2 vouchers for a total of 125 music clips which I would really like to use besides my future purchases.
I would really appreciate it if someone knows the definite solution for this very irritating issue.
Thanks in advance!

Hi Freekiedee
Try to re-install the nokia music by following these instructions.
1. Close the Nokia Music PC application
2. Go to Add/Remove programs and uninstall Nokia Music
3a. On XP, delete C:\Documents and Settings\<<Windows username>>\Local Settings\Application Data\Nokia\Nokia Data Store
3b. On Vista, delete C:\users\<<Windows username>>\appdata\local\nokia\Nokia Data Store
4. Download and install Nokia Music from http://europe.nokia.com/get-support-and-software/download-software/nokia-music-old/download
http://www.nokia.com/support

Trouble with nokia music

I couldn't sign in

have the same problem in my Nokia lumia 800 . When I click to download in Nokia music there's a error I.e. Activation problem ..this phone is already resistered with Nokia music unlimited subscription.
this problem has started after I reset my phone.
Please help and give me solution for this problem.
thankyou

Not able to connect with nokia music store in lumi...

Getting frustration to connect to Nokia music store in my Lumia 920.. Basically this device brought at singapoor and now am using @ India...i doesn't know the reason.. While connecting to store, itz showing unable to connect and contact Nokia service... Plz help me some one... Plz

Bad news is you may not get Nokia Music on this phone in India if you bought it from Singapore. Nokia Music is not available in all countries and is linked with the IMEI of the device thereby also to the Phone's variant...so even if it gets activated, you will not get any Local Music.

Unable to connect Nokia 5130 with Nokia Music - Ca...

I've never had this much trouble with a Nokia before
I can't connect the mobile phone with Nokia Ovi music software, however the phone can be connected
through USB and Bluetooth to the PC and files can be transferred between...
So I can legally download the music with Nokia Ovi but I can't use them. this whole program seems like a huge glitch to me. <Yes I have the 1 free year of music download service that came with the cell phone>
I can transfer the music to the phone though Nokia Ovi Suite using Bluetooth, but not with Nokia Ovi player, however they do not work because they are protected files!?!
Someone please tell me how to proceed ?! Nokia Ovi player only says the mobile phone has been connected in an inappropriate way... very confusing... whats the problem ??
I have reinstalled all the software and drivers several times. I'm running Windows Vista SP2.

I think the issue here has to do with the drivers... everytime I reinstall everything and connect the phone through USB the windows starts installing some drivers... why? shouldn't it all be there once I install using the CD I got with my phone?
Wouldn't be the first time Windows messes up drivers.. what can I do?

Really disappointed with Nokia Care

I bought a 920 around a month and a half back but few weeks ago the touchscreen and the capacitive buttons stopped working. I did a number of soft resets but it didn’t respond. So, I took the phone to Nokia Care and they did a complete system wipe and re-flashed the firmware and returned the phone. It worked for a few days but again broke down with the same problem few days back. The phone had stopped working on the third day itself but after a few soft resets it started working and didn’t freeze up once until few weeks ago where it stopped working altogether.
I went to Nokia Care again hoping for a replacement this time. But they reflashed the firmware and said that it fixed it but they returned me the phone with a dead battery. They made some lame excuse about not having the charger. So, I couldn’t check it there but they assured me that it was fixed. I went home, charged it up only to find that the same problem still persists. Now, I don’t know what happened there but I know it magically didn’t break down on my way home. How could they think that this will deceive me?
I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn’t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend’s Galaxy S3 – they replaced it without any issues whatsoever.
I had been recommending Lumia series to many of friends but now, after this incident, I don’t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement.

ineedrain wrote:
I bought a 920 around a month and a half back but few weeks ago the touchscreen and the capacitive buttons stopped working. I did a number of soft resets but it didn’t respond. So, I took the phone to Nokia Care and they did a complete system wipe and re-flashed the firmware and returned the phone. It worked for a few days but again broke down with the same problem few days back. The phone had stopped working on the third day itself but after a few soft resets it started working and didn’t freeze up once until few weeks ago where it stopped working altogether.
I went to Nokia Care again hoping for a replacement this time. But they reflashed the firmware and said that it fixed it but they returned me the phone with a dead battery. They made some lame excuse about not having the charger. So, I couldn’t check it there but they assured me that it was fixed. I went home, charged it up only to find that the same problem still persists. Now, I don’t know what happened there but I know it magically didn’t break down on my way home. How could they think that this will deceive me?
I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn’t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend’s Galaxy S3 – they replaced it without any issues whatsoever.
I had been recommending Lumia series to many of friends but now, after this incident, I don’t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement else.
Same here, and some other forum goer as well.
Perhaps you should try another Care point if possible at all, maybe you'll get better service there.
Else keep bringing it in, in my country you're by law forced to either fix, replace or give the money back when a product is faulty.

Problems with nokia music

I got it just 3 days before...n now it is showing connecting problem wid my Lumia 720 ...i hav cheqd all settings....

Just few days back got my lumia 720 but not able to connect nokia music. Some problem with nokia account. Not able to run fm radio. No amber update received yet. Very disappointed. No access to mix radio.

Reload purchased music with Nokia music

My Lumia 925 is faulty . I gave it for repair at Nokia care center . They told me probably need to change the motherboard and reload everything .
I bought lots of music on Nokia music , i have all receipts . How can i reload all my music without having to pay a second time ?
Please advice .
Thank you
Kind regards
Georges

Hello, flybywire. Just to clarify, where are you located and which MixRadio service are you referring to. Currently, we have 2 MixRadio subscriptions namely MixRadio+ and MixRadio Unlimited subscription.
MixRadio+ is a subscription that offers better streaming experience:
Unlimited number of skips of tracks while listening to mixes
Save an unlimited number of mixes for offline listening
Stream mixes with higher-quality audio
View lyrics (when available) while listening to music on my music or MixRadio
For your concern, you can do a limited number of re-downloads. However, MixRadio does not guarantee a recovery service for music downloaded from the service.
While the MixRadio Unlimited subscription is currently available for India customers only. Your subscription is tied up with your Nokia account & to your phone's IMEI number. Given this information, subscription access can only be done on your phone using your registered Nokia account.
With this service, you can download unlimited number of data for as long as you have an active subscription.

Problem with Nokia Music Manager 2.0 converting mp...

Hi everyone!
I have a problem using the Nokia Music Manager 2.0. I want to convert some mp3-files into "Mobile Optimized Format". If a start conversion it fails and says Track cannot be converted because it is already in the target format or file format is not supported. However, the files worked on my previous computer with WinXP. Now I'm using Vista Business. The conversion will always proceed to 50% and break then. I have the feelng it's a problem with the rights to write the new file. Running it with administrative rights or in compatibility mode did not either.
Can anyone provide help?
Thanks!
Toonfish

i'm having the same problem... ever since nokia upgraded pc suite a few months ago, and i had to get a new version due to a problem with my computer, i can't put music onto my phone using the music manager 2.0. so i've been just copying them in their mp3 formats but of course it's alot more space that could be saved if i could have them in the AAC+ pr M4A formats.
i checked out download.com (they offer alot of free to try and free in general programs) and i searched for mp3 to m4a
i found this program " Abcc Free Music to MP3 AMR AAC OGG Converter 3 "
I downloaded it, which only took maybe 5 minutes, and then installed it (another maybe 2-3 minutes)
I'm trying the program now and.... IT WORKS.
i just converted about 6 pm3's to m4a's and it took about 3-4 minutes. try it !

Disappointed with Nokia N8 and Belle

I have been using Nokia phones since 2000 and I was recommending it to all my friends. The last one I bought- Nokia N8 has disappointed me.
The big + is the integrated GPS and offline maps. Excellent camera...
Why disappointed:
Price I paid- $ 450+.
Since May 2011:
A big grayish spot appeared on the display after 2 weeks. Visible only when the phone is off.It does not bother me but still this phone is $450.... Now I can not cell it.
USB port broke after 2-3 months. Replaced- 3 days at Nokia Care point in NYC.
Integrated GPS stopped working after Anna update- 3 daysX 2- 3 hours online chat with Nokia Care and 10 days repair. The internal part of the phone was replaced. The display is still the same.
Belle- improved Anna, but..
Battery life has been enormously reduced. Practically if you want long battery life- turn the phone off.
Power savings mode option has moved to the hard button on the top. Difficult to access because of the protector.
Google Maps is not working. (Nokia maps is OK but GM has easy access to public transit directions and has more business location info) Now Nokia Public Transit app is a step forward, but its still separate app.
Many Apps are not compatible.
No short cut for positioning method directly from maps/ driving. You have to dig thru the phone's settings.
Anna's clock small widget with date is no more available.
No shortcut to the specific mailbox.
Text messaging is confusing.
Data log history is unavailable.
No "vibration only" profile allowed when the phone is on power savings mode.
Anna and Symb had an option to choose when and how to connect a single application to the internet. (internet- always ask) Now with Belle its more complicated.
No shortcuts to various settings- dig, dig, digg....
Quick Office Pro (sold in Nokia Store) does not read .doc files anymore with Belle.
No option to add contact to group when creating it as new.
Search widget almost never works.
Remote lock does not work.

i totally agree with you. i cant get into half off the apps (the ones i paid for) mainly because it sends me to a link to download OVI when its downloading the file it then says its "unable to install ive done everything, thinking its the software of belle that didnt download properly.. a glitch in the software or i'd done something.. my phone it now being used as least as possible. the basics of this model (calling/contacts/messages) isnt as easy as previous..
after reading on here and many other discusion sites it seems like this model (N8)
DOES have a fault with the belle software. and needs to be sorted pronto
or at least give the option to refer back to anna.
this phone it well established to have so many hicupps!!
ive been with nokia for years think the 3310 was my first but my upgrade is due and im looing for other options - something i'd never do..

Connection problem of Nokia 6151 with Nokia Music

Hi,
I have a Nokia 6151 (RM-200), Firmwareversion 4.1.0 (which is the latest available), and the Nokia Music program (v. 1.3.20722.01). The USB connection cable type for connecting to my PC (Windows XP Home SP 2) is CA-53. In the past, when the music manager was integrated into the Nokia PC Suite, I had no problem with connecting the phone to the PC, and copying music to and from the mobile device. But since Nokia Music is a separate program, I am unable to connect the phone to it (note: this only refers to Nokia Music; the connection to Nokia PC Suite works fine). Whenever I try to connect, I get the error message that the device is connected in the wrong mode, and that I should select either "Media-Player", or "Printing & Media", or "Media-Data-Transfer" mode. But none of these modes is availableon my device. The modes actually available there are rather "Default Mode", "Printing", or "Data Storage".
Just as a further note: I have already un-installed the connectivity cable drivers, and re-installed the latest modules. To no avail. Can anything be done here? Is my device model (6151) at all suitable to be connected to Nokia Music?
Cheers
blueray
Solved!
Go to Solution.

I have contacted Nokia support directly, and I have been told than indeed the 6151 does not work with the newest version of Nokia Music. Only thing what helps is to re-install an older version of Nokia PC Suite, where Nokia Music is still integrated.
blueray

Disappointed with Nokia Music service

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