Disappointing Customer Relationship Management with V.6

With a few add in products plugging into the desktop software would it not have been helpful/appropriate to warn that existing add-ins might not be supported in V.6 prior to starting the upgrade?
I have just wasted several hours trying to find out why I'd lost my GoldMine/BlackBerry sync, downloading the old V.5 to downgrade, uninstalling 6 and re-installing 5. All for the sake of a simple warning message.
A good product spoilt for a lack of fore thought. With the market really tight due to heavy competition from iphone and andriod etc you would have thought that keeping current customers happy and loyal would be paramount.
Perhaps you would like to hire me for some CRM training?
Roy

I don't think it is available yet. Register for the ASUG event on the CRM 7.0 for utilities session.
[ASUG Webcast: CRM Town Hall Meeting for Utilities|http://lists.asug.com/t/792464/25470768/54294/2/]
You have to be a registered member of ASUG.

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How to find Exits in CRM (Customer Relationship Management)

How do we find Exits in CRM ( Customer Relationship Management)

Hi,
Try these links below
http://www.sap-img.com/ab038.htm
http://abapcode.blogspot.com/2007/06/program-to-get-user-exit-for-any.html
Regards,
Tush

How to integrate ATG with CRM (customer relationship management) VTIGER

Hi,
We are trying to integrate vtiger crm 5.4.0 with ATG platform. Is it possible to integrate with ATG ?
ATG using oracle database,platform java.
VTIGER using mysql database,platform php.
Can anyone help me out?
Thanks in advance,

Hi,
Try these links below
http://www.sap-img.com/ab038.htm
http://abapcode.blogspot.com/2007/06/program-to-get-user-exit-for-any.html
Regards,
Tush

Application Component - Enterprise Services in SAP Customer Relationship Management - SAP Library

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You can also go back to the SAP help page.

Hi,
It is a CRM Addon: Desktop Connection for SAP CRM – SAP Help Portal Page
Best Regards,
Sigrid

Intellectual Property Management - Business Functions for SAP Customer Relationship Management - SAP Library

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You can also go back to the SAP help page.

Hi,
It is a CRM Addon: Desktop Connection for SAP CRM – SAP Help Portal Page
Best Regards,
Sigrid

Utilities - Business Functions for SAP Customer Relationship Management - SAP Library

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You can also go back to the SAP help page.

Hi,
It is a CRM Addon: Desktop Connection for SAP CRM – SAP Help Portal Page
Best Regards,
Sigrid

Cannot assign custom security manager to repository

Hello,
I've been following the details on how to implement a read-only security manager (https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e2ddd63d-0b01-0010-46bb-e092790068cb) and I have run into the following problem:
After following the instructions for option B in the document (creating a security manager only) and deploying my project, the new security manager appears in the list of managers on the admin screen (Content Management -> Repository Managers -> Security Manager) but it is not available in the drop down list of security managers for my repository. Without that entry I cannot apply the new security manager to my repository.
According to the document, the new security manager should be part of this list but it is not even after I've restarted the J2EE engine.
The document is dated May 2006 so perhaps there have been some changes to the system that are not covered in the document. We are running NW 7.0 SP14.
Any help in determining why my custom security manager is not part of the security manager drop down list would be appreciated.

Ok, after much decompiling and inspection of the standard KM security manager implementations I found the answer to my question.
Basically I found that the security manager tutorial only applies if you plan on using your custom security manager with your own custom repository manager. You cannot apply a security manager created using that document to a standard KM repository manager.
In my case I want to apply a custom security manager to a standard KM File System Repository. By inspecting the SFSRepositoryManager.cc.xml file I found the following entry:
<attribute name="securitymgr.ref" type="ref" refType="/cm/repository_managers/security_managers/SecurityManager" mandatory="false" hotReload="true" />
The refType value defines which security managers are displayed in the drop down list of available Security Managers at runtime for the repository manager. In order to get a custom security manager to be available you must define the cc.xml for your custom security manager so that it extends "SecurityManager" not "SecurityManagerMi" as the tutorial describes.
Changing the extension means your security manager implementation must also change so that it extends com.sapportals.wcm.repository.manager.AbstractRepositorySubManager and implements com.sapportals.wcm.repository.manager.ISecurityManager.
Now if only I could figure out how to reward points to myself .....

Difference between Oracle Customer Hub and Hyperion Data Relationship Manag

Hi,
I need integrate diferents data bases and eliminate information redundancy. I think Hyperion Data Relationship Management can help me to acomplish with the task. But i know there is another product named Oracle Customer Hub than can help me too.
Does anybody know the difference between this tools?
Which one its the more appropiate for me?
Regards

FCH was a product launched by Oracle to counter Hyperion Financial Management. However, it is not a proven tool. HFM has a very good market standing coupled with its other reporting capabilities. Also, HFM is a industry leader now.
Financial Consolidation Hub will be removed from the Oracle E-Business Suite Component. FCH will not be included with Release 12.1. This is why, customers are advised to move to Hyperion Financial Management.
An automatic migration utility from FCH to HFM has not been implemented. FCH customers who wish to implement Hyperion Financial Management will have to install the application and complete the implementation process manually.

Sap E-recruiting ( Talent Relationship Management )

Hi
Why one candidate (internal or external) appears in the pool of talents and other no ?
I registered 20 candidates but only I can see 3 when i search in Talent Relationship Management
Can you show me the way please?
Thanks in advance. Sony

Hello,
unfortunately there is no easy way to tidy up a complete e-recruiting.
While for pure HR components there is a way to clear all infotypes through a report SAP once delivered to get rid of database entries which were accidently transfered with a client copy including customizing tables (all infotypes are for any reason type C tables), the business partner integration of e-recruiting blocks that way.
Also doing it manually is not easy, e.g. deleting a requisition can only be done for requisitions marked "to be deleted" and this is only possible in the manager scenario.
We once developed a report to clear a complete e-recruiting system without touching process supporting data like process templates or questionaires for a customer who tested on production to ensure propper set up and a then wanted to clear everything. This took quite some days to get this right - unfortunately I cannot hand this out, I hope for ur understanding here.
Of course you can try to develop such report on your own. Other way would be a new system setup with importing all transports you did so far. Or third just clean up what really bothers ongoing project.
For a production system I would go for new setup. In best case there is a data recovery possible you only have to import the transports. Developing an own report might take you longer than this.
If it is only the dev system I would get rid of all things which could disturb my developments by throwing dumps or slg1 entries. If it is only dev full cleaning is not always necessary. But of course this need quite profund knowledge of the application and the project itself.
Sorry that I cannot offer an easy solution for this problem.
Kind Regards
Roman

Talent Relationship Management for also external candidates

Hi Experts
Using portal as recruiter in e-recruiting I checked the option Talent Relationship Management in order to find out candidates from old job applications to detect new employees before any other expensive measures such as placing job advertisements.
However, the result of the searches reports me data from only internal candidates.But when I run the query through "candidates´ selection" I can search candidates through the external Job Applications and I can see their information there.
I checekd the status field of HRP5102 (0 -> profile locked, 1/2 -> profile released) but it didn't work.
What should I check in customizing to also reach external candidates from Talent Relationship Management pool?
Thanks in advanced.

Hello
Please note the description from the Overview for this SCN Space:
Official SAP Help Portal Community. Find comments on SAP product documentation (such as SAP Application Help, also known as SAP Library), and read best practices shared by the community.
Based do the above, I believe you posted your query into the incorrect SCN Space. Please use the Forum Finder for the New SCN document to find your product and post into that SCN Space.
With best regards,
- Ludek
SCN Moderator

Whats the difference between data in customer data management dashbord and customers under sales?

Hi,
In the navigator>sales i have a menu customers, there i can see accounts (customers) and contacts, however in the navigator>Customer data management under menu Customer data management dashboard i have organizations and persons. Whats the difference between the information shown in one place and in the other? Why is the information shown with different names in different menus?
thanks

Hi, The present project has the requirement to Delete the data from Sales Force objects.Have following set up: 1. Parent Objects2. Child Objects3. Cloud Data Synchronization tasks to delete these objects Parent and Child have LOOKUP relationships between them.Deleing data from Child objects did not give any error. Tried 2 scenarios to delete data from Parent object: Scenario 1: Tried to delete to data from PARENT first before deleting CHILD. Result: Failed Scenario 2: Tried to delete to data from PARENT after deleting CHILD. Result: Failed Error mesge received in both cases: "Error loading into target [SF_Object] : Error received from salesforce.com. Fields []. Status code [DUPLICATE_COMM_NICKNAME]. Message [Too many records to cascade delete or set null]." Kindly help to resolve this error and suggest a method to delete data from PARENT salesforce objects. Please feel free to ask for more inputs, if required.

I can no longer edit my custom content management system using Firefox

Hello,
I work for the University of North Carolina. We have a very old custom content management system that is built in Oracle (UCM). When logged in, it has little edit buttons that allow you to click on items and launch edit windows. I don't know what's behind that -- it's not Java. I'm thinking javascript? All I know is that since the Firefox upgrade to 13.0.1, the edit buttons no longer display, and the sites are not editable.
So far, the only way we've been able to allow people to edit their sites is by forcing them to use IE9 in compatibility mode. All other browsers fail for various reasons. Firefox is our workhorse browser, but we're desperate to have Firefox back.
I understand we also have some problems with our Remedy application -- not sure what's happening, but it's also no longer functional in Firefox. I'm wondering if there is a patch in the works that will address these issues?
BTW, it sounds a lot like this issue here: http://support.mozilla.org/en-US/questions/930042

Drat... So, we tried taking out the javascript entirely. No real change, except lightbox actions would not function. Then, we tried referencing a different javascript version. No difference, except that lightboxes and Carousels still would not function.
To see if the $ error was universal across all of our sites, I logged into four or five other UCM sites. None of them threw the $ error, only the Art site. What's interesting is that for all sites, you can see editable areas if you look for them (e.g. mouse randomly around the areas where there used to be buttons to click on), but the icons continue to not show up.
The warnings coming from the console seem fairly benign, and it's only the Art site that throws a definite error. The only thing that seems consistent across all sites is the warning: "server does not support RFC 5746, see CVE-2009-3555".
Any other thoughts? I'm not sure a guest logon would help, but I can certainly pursue that line of action if you'd like to dig a little deeper.
Thanks in advance,
- Veda

Ask the Expert: One Management with Prime Infrastructure 1.2

With Tejas Shah
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions from Cisco expert Tejas Shah on One Management with Prime Infrastructure 1.2 Combining the wireless functionality of Cisco Prime Network Control System (NCS) with the wired functionality of Cisco Prime LAN Management Solution (LMS), Cisco Prime Infrastructure simplifies and automates many of the day-to-day tasks associated with maintaining and managing the end-to-end network infrastructure from a single pane of glass. The new converged solution delivers all of the existing wireless capabilities for RF management, user access visibility, reporting, and troubleshooting along with wired lifecycle functions such as discovery, inventory, configuration and image management, automated deployment, compliance reporting, integrated best practices, and reporting.
Tejas Shah is a senior technical marketing engineer for Cisco Prime Infrastructure and Collaboration products. He has deployed Cisco Prime Collaboration Manager at various customer sites to help customers monitor and troubleshoot their video infrastructure. In addition, he is part of the Network Operations Center team at Cisco Live events for six years. Shah joined Cisco in 1995 and was in the Technical Assistance Center team supporting various network management system products for more than six years.
Remember to use the rating system to let Tejas know if you have received an adequate response.
Tejas might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Wireless Mobility sub-community discussion forum shortly after the event. This event lasts through Sept 21, 2012. Visit this forum often to view responses to your questions and the questions of other community members.

Raun, please see my responses inline:
Can you go over the licensing method with Prime Infrastructure 1.2 please?
Raun, you can check out the following link for ordering guide at
http://www.cisco.com/en/US/products/ps12239/products_data_sheets_list.html
I currently have NCS and do NOT currently have LMS. I know I can move to Prime Infrastructure through Cisco Product Upgrade Tool. However, what I am confused about is do I still have to buy LMS to have LMS functionality in Prime Infrastructure 1.2?
==> Not at all. The converged product will give you basic management capability for routers and switches that LMS provided in this release. Feature/Functionality will keep on growing with upcoming releases.
If not, do the licenses I transfer into Prime Infrastructure 1.2 from NCS also work for devices to work under LMS?
==> Licensing is different than NCS or LMS. You don't have to transfer the license. Each install of Prime Infrastructure will have a unique UID string on which the licenses are based. A new license will be applied to the product.
Mean, can my currently 350 licenses be used for AP's as in NCS and routers in the LMS portion of Prime Infrastructure 1.2?
==> I would recommend getting a total count of your wired and wireless devices and match the right SKU based on that.
Hope this helps.. Let me know if you have any further questions,
Tejas

Inter-company vendor-customer relationship

I have created a vendor in company code 1000.
This same vendor, I have created it as a Customer in company code 2000.
These two records are connected for netting (made customer and vendor number in the master records and selected 'clearing with customer / vendor' in respective master data).
However, while viewing the open items in FBL1N for the vendor I am not able to view the customer items for this vendor in the company code 2000 even after selecting the 'customer items' as ticked.
Is this the standard behaviour ? Or is it possible to show the balances inter-company wise also ?

HI
The scenario you mentioned is incorrect for Intercompany. The scenario you mentioned is for customer who is also a vendor & vice versa.
The feature of ticking the netting flag & populating the Vendor # in Customer master & Customer # in Vendor master is used when we create a Vendor-Customer in same company code and the Customer is also a Vendor & vice-versa.
Try creating vendor & customer in same company code i.e. 1000 & eatablish the vendor - customer relationship by populating Customer # in vendor master & vendor # in customer master and also tick the netting flag. Post some documents for customer as well as Vendor. Now run FBL1N or FBL5N both customer as well as vendor documents will be picked.
Whereas when you try an Inter Company posting make sure you have done proper configuration for the same. Create intercompany adjustment a/c's for both the companies & assigne the same across the companies through T Code OBYA.
Select Customer as well as vendor in selection criteria for FBL1N. It should display documents for both the company codes.

How to use a custom Persistence Manager

I'm experimenting with implementing a custom Persistence Manager for CRX/CQ5. How the underlying implementation works is not important, the issue I'm having seems instead to be related to classloading or OSGi inside CQ5.
I've implemented a custom Persistence Manager (implements org.apache.jackrabbit.core.persistence.PersistenceManager) and a custom FileSystem (implements org.apache.jackrabbit.core.fs.FileSystem).
I've verified that both implementations function correctly with plain Apache Jackrabbit (version 2.4.0, the same version used internally by CQ5.5).
I've packaged my implementation and all its dependencies as an OSGi bundle and installed it to CQ5.5. All dependencies as resolved and the bundle status in the OSGi console is "Active".
I then followed these instructions for configuring the CQ 5.5 repository to use my PersistenceManager and FileSystem implementations:
http://dev.day.com/docs/en/cq/current/core/administering/persistence_managers.html#The%20T ar%20Persistence%20Manager
The configuration seems to be read just fine but I get the following exception when restarting CQ:
23.04.2012 09:20:23.714 *ERROR* [FelixStartLevel] com.day.crx.sling.server [com.day.crx.sling.server.impl.jmx.ManagedRepository]
The activate method has thrown an exception (org.apache.jackrabbit.core.config.ConfigurationException:
Configured class com.example.XXFileSystem does not implement org.apache.jackrabbit.core.fs.FileSystem. Please fix the repository configuration.) org.apache.jackrabbit.core.config.ConfigurationException: Configured class com.example.XXFileSystem does not implement org.apache.jackrabbit.core.fs.FileSystem. Please fix the repository configuration.
    at org.apache.jackrabbit.core.config.BeanConfig.newInstance(BeanConfig.java:179)
    at org.apache.jackrabbit.core.config.RepositoryConfigurationParser$6.getFileSystem(RepositoryConfigurationParser.java:1077)
    at org.apache.jackrabbit.core.config.VersioningConfig.getFileSystem(VersioningConfig.java:94)
    at com.day.crx.core.CRXRepositoryImpl.createVersionManager(CRXRepositoryImpl.java:841)
    at org.apache.jackrabbit.core.RepositoryImpl.<init>(RepositoryImpl.java:305)
    at com.day.crx.core.CRXRepositoryImpl.<init>(CRXRepositoryImpl.java:283)
    at com.day.crx.core.CRXRepositoryImpl.create(CRXRepositoryImpl.java:258)
    at com.day.crx.core.CRXRepositoryImpl.create(CRXRepositoryImpl.java:243)
    at com.day.crx.sling.server.impl.jmx.ManagedRepository.activate(ManagedRepository.java:164)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.felix.scr.impl.helper.BaseMethod.invokeMethod(BaseMethod.java:227)
    at org.apache.felix.scr.impl.helper.BaseMethod.access$500(BaseMethod.java:38)
    at org.apache.felix.scr.impl.helper.BaseMethod$Resolved.invoke(BaseMethod.java:591)
    at org.apache.felix.scr.impl.helper.BaseMethod.invoke(BaseMethod.java:472)
    at org.apache.felix.scr.impl.helper.ActivateMethod.invoke(ActivateMethod.java:146)
    at org.apache.felix.scr.impl.manager.ImmediateComponentManager.createImplementationObject(ImmediateComponentManager.java:226)
    at org.apache.felix.scr.impl.manager.ImmediateComponentManager.createComponent(ImmediateComponentManager.java:118)
    at org.apache.felix.scr.impl.manager.DelayedComponentManager.createRealComponent(DelayedComponentManager.java:95)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager$Registered.getService(AbstractComponentManager.java:1296)
    at org.apache.felix.scr.impl.manager.DelayedComponentManager.getService(DelayedComponentManager.java:88)
    at org.apache.felix.framework.ServiceRegistrationImpl.getFactoryUnchecked(ServiceRegistrationImpl.java:310)
    at org.apache.felix.framework.ServiceRegistrationImpl.getService(ServiceRegistrationImpl.java:221)
    at org.apache.felix.framework.ServiceRegistry.getService(ServiceRegistry.java:292)
    at org.apache.felix.framework.Felix.getService(Felix.java:3010)
    at org.apache.felix.framework.BundleContextImpl.getService(BundleContextImpl.java:329)
    at org.osgi.util.tracker.ServiceTracker.addingService(ServiceTracker.java:442)
    at org.apache.aries.jmx.whiteboard.Activator$MBeanTracker.addingService(Activator.java:101)
    at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:896)
    at org.osgi.util.tracker.AbstractTracked.trackAdding(AbstractTracked.java:261)
    at org.osgi.util.tracker.AbstractTracked.track(AbstractTracked.java:233)
    at org.osgi.util.tracker.ServiceTracker$Tracked.serviceChanged(ServiceTracker.java:840)
    at org.apache.felix.framework.util.EventDispatcher.invokeServiceListenerCallback(EventDispatcher.java:871)
    at org.apache.felix.framework.util.EventDispatcher.fireEventImmediately(EventDispatcher.java:733)
    at org.apache.felix.framework.util.EventDispatcher.fireServiceEvent(EventDispatcher.java:662)
    at org.apache.felix.framework.Felix.fireServiceEvent(Felix.java:3765)
    at org.apache.felix.framework.Felix.registerService(Felix.java:2877)
    at org.apache.felix.framework.BundleContextImpl.registerService(BundleContextImpl.java:251)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager.registerService(AbstractComponentManager.java:456)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager.registerComponentService(AbstractComponentManager.java:508)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager$Unsatisfied.activate(AbstractComponentManager.java:1157)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager.activateInternal(AbstractComponentManager.java:334)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager.enable(AbstractComponentManager.java:158)
    at org.apache.felix.scr.impl.config.ImmediateComponentHolder.enableComponents(ImmediateComponentHolder.java:313)
    at org.apache.felix.scr.impl.BundleComponentActivator.loadDescriptor(BundleComponentActivator.java:241)
    at org.apache.felix.scr.impl.BundleComponentActivator.initialize(BundleComponentActivator.java:147)
    at org.apache.felix.scr.impl.BundleComponentActivator.<init>(BundleComponentActivator.java:111)
    at org.apache.felix.scr.impl.Activator.loadComponents(Activator.java:274)
    at org.apache.felix.scr.impl.Activator.bundleChanged(Activator.java:192)
    at org.apache.felix.framework.util.EventDispatcher.invokeBundleListenerCallback(EventDispatcher.java:807)
    at org.apache.felix.framework.util.EventDispatcher.fireEventImmediately(EventDispatcher.java:729)
    at org.apache.felix.framework.util.EventDispatcher.fireBundleEvent(EventDispatcher.java:610)
    at org.apache.felix.framework.Felix.fireBundleEvent(Felix.java:3754)
    at org.apache.felix.framework.Felix.startBundle(Felix.java:1780)
    at org.apache.felix.framework.Felix.setActiveStartLevel(Felix.java:1156)
    at org.apache.felix.framework.StartLevelImpl.run(StartLevelImpl.java:266)
    at java.lang.Thread.run(Thread.java:662)
Anyone have any idea how to get past this?
My FileSystem class most certainly does implement org.apache.jackrabbit.core.fs.FileSystem, as verified by that it works just fine with Jackrabbit.
I've also made sure that I use the exact same jackrabbit-core jar file in my bundle that is included in the com.day.crx.sling.server bundle.

I would do that, but none of the bundles in CQ5.5 export the jackrabbit-core interfaces, so I get an unsatisfied dependency (or whatever the OSGi term is) then.
So that's why I tried including it in my bundle as well.
The only place that I can see jackrabbit-core in the provided bundles is loaded internally in the Bundle Classpath of the com.day.crx.sling.server bundle.
Should I try modifying that manifest so that it gets exported?

Disappointing Customer Relationship Management with V.6

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