Disappointing support - will not buy creative products any more

Hi,
just wanted to share my experience with creative support. Just to keep in mind for those planning to buy creative products...
I bought a Zen X-fi 2 last summer. Mainly the features of sleep-timer and alarm using any mp3 file have been my selection criteria for this player, because I was interested in automatic switch-off in the evening and a wakeup in the morning by some nice music instead of a standard beeping of my alarm clock.
Unfortunately, I am really disappointed now by creative. As I already reported here (<a rel="nofollow" target="_blank" href="http://forums.creative.com/t5/MP3-Players/Zen-X-Fi-2-Problems-with-snooze-function/m-p/56477)"]http://forums.creative.com/t5/MP3-Players/Zen-X-Fi-2-Problems-with-snooze-function/m-p/56477)[/url] I experience some bugs with the above mentioned features. Let me summarize:
- interestingly, the alarm will repeat 3 times AT MAXIMUM, i.e., even if you choose "snooze" after the 3rd repeat, it will not repeat again.
--> official (!!) statement of creative: "it is the intended behavior of the player, which shall avoid discharging of the player in alarm mode."
?Well I cannot understand this, because it should be a simple "if" statement in the firmware, to check whether the user pushed the screen or not. Of course I understand, that if the user does not do anything after the alarm went off, the repeating signal of alarm should be restricted in repetition to avoid the complete discharging. But as soon as user interaction takes place, the player should behave like it is expected from the labeling on the screen, right?
?- One reproducible bug: In general the player repeats the alarm 3 times at maximum also, if you just hit the touch-screen once, but do not choose "snooze" or "turn off alarm" (in addition, the buttons on the screen are too tiny in my opinion - just try to push the right button if you're sleepy in the morning...). BUT: at certain initial times of alarm (e.g. 6:40, 7:45 or 6:50, 7:50, 7:5), if you just hit the touchscreen once without further selections, the alarm does not repeat 3 times, but only once or twice AND it will repeat one or two hours later.
?--> Very interesting behavior. The only reaction of creative support: "we forwarded the feedback to our developers, but we cannot tell you if your recommendations will be implemented into the next firmware."
?Why are bugs like that treated as "feedback" or "recommendation" that apparently have not to be resolved?
?- finally, if you use the sleep-timer and your player powers-off in the evening (in the middle of a song, if you listen to music), then the player will continue the song as soon as you turned off the alarm the next morning. This is annoying, because you have to go to "Music -> now playing" and stop it also. A behavior I would not expect, do you agree?
I waited for a corrected firmware for half a year now - nothing changed, only standard replies of the support, no offers how to solve these problems.
Perhaps you now understand why I cannot recommend creative any more and definitely will not buy or recommend any creative product in the future.
Originally, I thought that companies are interested in satisfied customers - seems like creative is going a different way...
Keep this in mind before you finally choose creative...
regards
pacman2

Hi Susan WW,
I apologize, I'm a bit unclear on the exact nature of your issue. If you are saying that you are having issues connecting to the iTunes Store directly from your iPad, for example to purchase music, you may find the troubleshooting in the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

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Trance wrote:
E0Delta wrote:
I really don't know. I mean I can't even understand why Ipods dominate the market. I really can't.
Let's add that to the unsolved mysteries list.
I thought it was simple. Ads, player size and looks, and who gets their first.
Its unfortunate but true
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The ads, I think, are probably the most efficient reason.
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edited to add more words.

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 Cheers, Tom

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How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
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http://www.igeeksblog.com/how-to-remove-other-data-from-iphone/
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Disappointing support - will not buy creative products any more

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