"disc burner or software not found" on Mac OSX fixed by repair permissions!

This was a hard thread for me to find so I am posting an answer as a topic...
For any Mac OSX users having this issue, do a repair permissions using disk utility and it should allow you to burn CDs again.
Whew.

You may need to replace the PRAM battery.  Anytime it is over 4 years old, it can make the optical drive act up.

Similar Messages

  • I updated to iTunes 12.0.1.26 and I am trying to burn a play list and it gives the following message: disc burner or software not found.  This is the first time that I have this problem.  Can any one help me please?

    I have a Mac Book Pro 2.4 GHz Intel Core i7; Memory 4 GB 1333 MHz DDR3
    Mac OS X Version 10.7.5
    I updated to iTunes 12.0.1.26 and I am trying to burn a playlist and I get the following message:  "Disc burner or software not found" .  I have burned lots of CD's and DVD's before and this is the first time I get this message and cannot burn anything.  Can anybody help me, please?

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Disc burner or software not found...how do I fix this?

    Trying to burn a cd from itunes, never had a problem before and i get the message "disc burner or software not found'
    How do I rectify this?
    I have a Mac version 10.6 software and itunes is up to date.

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Has anyone seen this error message: "Disc burner or software not found"?

    Two weeks ago I successfully burnt a CD of Word files. Yesterday I put in a blank DVD and got a formatting error message. I didn't think too much of it (thought I had bad discs).
    Tonight I tried to burn a CD out of iTunes. I got this error message: "Disc burner or software not found"
    I suspect this is not good.
    Can anyone help? Details on the DVD drive below.
    Thanks a lot.
    Will D
    MATSHITA DVD-R UJ-857:
    Firmware Revision: HBE4
    Interconnect: ATAPI
    Burn Support: Yes (Apple Shipped/Supported)
    Cache: 2048 KB
    Reads DVD: Yes
    CD-Write: -R, -RW
    DVD-Write: -R, -RW, +R, +RW
    Burn Underrun Protection CD: Yes
    Burn Underrun Protection DVD: Yes
    Write Strategies: CD-TAO, CD-SAO, DVD-DAO
    Media: No
    MB 1.83, 2G RAM   Mac OS X (10.4.8)  

    Thanks for the post.
    No moving or renaming files, except for I deleted a file related to Adobe Acrobat to remove a toolbar thing. But nothing other than that.
    Are there specific files I should be looking out for?
    Thanks again.

  • I still cannot burn a cd even when I updated my software to 10.6.8  keep getting same message disc burner or software not found pls help

    I still cannot burn a cd even when I updated my software to 10.6.8  keep getting same message disc burner or software not found pls help

    Have you tried to restart the Mac?
    Another program may be blocking the drive.
    If restarting does not help, check out the questions here:
              Re: Disc Burner or Software not found...

  • Why does iTunes say "Disc burner or software not found"

    When I try to burn a CD using my internal CD/DVD combo drive, I get a message that says "Disc burner or software not found". I just upgraded to iTunes 6.0.1. The local Mac store couldn't get iTunes in 2 G5s and a G4 Powerbook to recognize the disc buners either, and they just upgraded to 6.0.1 too. Is this a bug?? Anyone else having problems??
    Greg
    G4 400 Sawtooth / 5 years old   Mac OS X (10.3.9)   CD/DVD combo drive

    Greg, did the "Patchburn" really work for you?
    I had the same problem today. I have a smart playlist made up of: Kind>is>Protected AAC audio file. This smart play list allows me to keep track of music I've downloaded from the iTMS after inadvertently deleting the Purchased Music default playlist. Yes, I know a new “Purchased Music” playlist is created when you buy music again, but it doesn’t contain any of the songs you’ve already downloaded.
    When I went to burn this playlist (several hundred songs) to multiple audio CD format - I go the same result you got.
    "After asking to burn a play list it asks to insert CD, checks the media, checks the play list and then stops with the apple icon reappearing and NO error message."
    Apple tech support couldn’t help me - I found that out the hard way - after 1.5 hours on the phone. No, I haven't exceeded the 7 time burn limit either.
    I tried selecting all the songs in the smart playlist and creating a new [regular] playlist and tried to burn from that, but got the same result.
    Finally, I tried typing "Protected AAC audio file" from my main library in the search window, selected all the songs that resulted, created a new [regular] playlist from that selection and the burn was successful.
    It was a real pain and took almost 3 hours to figure out, but it worked. I'm going to try the "Patchburn" download talked about earlier, but don't know if that's the real problem.
    Yes, I have upgraded my SuperDrive, but iTunes recognizes it - Preferences>Advanced>Burning - if your drive shows up here then that's not the problem. Besides, I had the same problem when trying to burn to the original SuperDrive too.
    I think the problem may be deeper inside iTunes itself. Duh! Maybe something with Apple tightening their DRM scheme which may make us unwitting beta testers to see if they tightened the noose too tight or not. Just a guess.
    Any thoughts, anyone?
    Power Mac G4 MDD   Mac OS X (10.4.3)  

  • Keep getting Disc Burner or software not found when trying to burn a CD

    I am not able to burn a playlist to a CD and get an error at the top of Itunes window "Disc Burner or Software Not Found". I have been able to burn CDs in the past with this same computer but had some issues with songs in itunes. Support had me uninstall Itunes and reinstall. I have also uninstalled the device in the device manager and re-installed it. I really don't know what to try except to ask for help here. I would appreciate any direction I can get. I have a Dell desktop XPS running on Windows 8.

    Hi daurel, 
    Thanks for participating in the Apple Support Communities. 
    It sounds like you receive the error "Disc Burner or Software Not Found" when trying to burn CDs. You mention that you've already tried removing and reinstalling iTunes, and other drivers, and these are good steps. 
    If the situation continues, be sure to try the tips in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support
    Sincerely,
    Jeremy 

  • When trying to burn a CD I get the message "Disc burner or software not found"

    Itunes is not recognizing my CD burnner. I have no trouble importing music nor do I have any problems burning CDs outside of itunes. I have actually been having this problem for some time now. I kept hoping that it would be fixed in an update but alas the problem has persisted. Strangly I noticed in the diagnostic  it says the the user in not an administrator which is odd since I am logined in as an Admin. Can anyone help? Here is my diagnostic:
    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
    TOSHIBA Satellite L305D
    iTunes 10.4.0.80
    QuickTime 7.6.9
    FairPlay 1.12.20
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.2 (333.2)
    Gracenote SDK 1.9.1.485
    Gracenote MusicID 1.9.1.102
    Gracenote Submit 1.9.1.133
    Gracenote DSP 1.9.1.43
    iTunes Serial Number 002CAAD00BAA7700
    Current user is not an administrator.
    The current local date and time is 2011-07-25 23:04:10.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon X1250
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.4.0.80 (x64) is currently running.
    iTunesHelper 10.4.0.80 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.

    Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
    tt2

  • Help please - iTunes disc burner or software not found... with full troubleshooting details

    In iTunes 11.1.3.8 on my Windows 8 HP Laptop, when trying to "Burn Playlist to Disc", I get the Burn Settings window "E: hp DVD A DS8A9SH", then I select MP3 CD and click "Burn", I unfortunately get the dreaded iTunes "disc burner or software not found...". I think this is the second time this has happened (first time I think a simple reboot fixed it), and I assume because iTunes was updated this issue came back again and I cannot burn MP3 cds anymore because of it!
    I've followed all steps outlined in this support article "iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install" (http://support.apple.com/kb/TS2308)
    Solution 1, no updated firmware was available for dvd drive.
    Solution 2, not relevant because those files were not present when I looked for them.
    Solution 3, I'm familiar with regedit and did exactly what the step by step instructions told me including rebooting multiple times to completely remove Gear drivers/keys, installing the new Gear driver files with their official setup file "For 32-bit and 64-bit systems:" from http://www.gearsoftware.com/support/drivers.php (and gave another reboot just in case) and opened iTunes at the very end of the entire process.
    Still getting the dreaded "disc burner or software not found..." error when trying to burn a playlist to a CD. The weird thing is when I click Burn playlist to a CD, I see the DVD drive "E:  in the next prompt which asks for Data CD/MP3 CD, Audio CD.
    So I clicked on Help > Run Diagnostics, selected "CD/DVD Drive tests" only and clicked "Next".
    Window says "To begin the test, please insert a prerecorded audio cd..." so I did that and clicked "Next".
    Under "Choose an optical drive to test:", the drop-down menu only shows "[Choose a Drive]", no other options. Under "Optical drive:" it says "No drive chosen for testing.", and I click the "Next" button.
    Here are the diagnostics output I got:
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    Hewlett-Packard HP Pavilion g6 Notebook PC
    iTunes 11.1.3.8
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 002AB1700B7C4780
    Current user is not an administrator.
    The current local date and time is 2014-01-20 18:23:52.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    I'm extremely confused as to what to do next. I was thinking I should try reinstalling iTunes but I'm not sure that would even work and I'm so paranoid about installing it correctly and referencing the right existing library files that I'd like to see other suggestions first.
    Any help from the community or Apple would be tremendously appreciated and I would be glad to do more testing and provide more details. Thanks!

    Hi there aaxim,
    You may find the troubleshooting steps in the article below helpful.
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    -Griff W. 

  • When I try to burn a cd, itunes says "disc burner or software not found"

    after I upgraded my itunes, (I previously had 7 or 8) I had to uninstall it in order to upgrade to 10. Now I am not able to burn discs.
    here is a copy of my diagnostics
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    TOSHIBA Satellite L305
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    VoiceOver Kit 1.4 (222093/222742)
    CD Driver 2.2.0.1
    CD Driver DLL Not Available
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.52.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0023AE1809B1BCC0
    Current user is not an administrator.
    The current local date and time is 2011-06-28 20:46:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: dc5f66d755b2d8ff8f7e9a2c9cc000fe
    iPodService 10.3.1.55 is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: PIONEER DVD-RW  DVRKD08L on CDR media at speed 20X.

    Many thanks for the diagnostics.
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    With that one, I'd start with solution 3 from the following document:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

  • I am receiving the message "disc burner or software not found" when trying to burn a playlist to a blank disc.

    I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.
    The results to the diagnostics test are below:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Dell Inc. Inspiron 5520
    iTunes 11.0.4.4
    QuickTime 7.7.4
    FairPlay 2.4.14
    Apple Application Support 2.3.4
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0035BB400AFA2018
    Current user is not an administrator.
    The current local date and time is 2013-07-14 17:29:40.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is supported.
    Core Media is not supported. (16002)
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics 4000
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.4.4 (x64) is currently running.
    iTunesHelper 11.0.4.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Itunes says "disc burner or software not found" when trying to burn a playlist

    I ran diagnostics on my CD/DVD Drive and got this.  This is all greek to me  
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    HP-Pavilion GN561AA-ABA a6230n
    iTunes 10.6.1.7
    QuickTime 7.7.1
    FairPlay 1.14.37
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL Not Available
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 001CAD4403BE4F90
    Current user is not an administrator.
    The current local date and time is 2012-05-22 08:54:12.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 6150SE nForce 430
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.1.7 is currently running.
    iTunesHelper 10.6.1.7 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: HL-DT-ST DVD-RW GSA-H60L on CDR media at speed 40X.

    Refer to following articles:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    iTunes for Windows: Troubleshooting CD issues caused by device filters
    http://support.apple.com/kb/TS2372?viewlocale=en_US
    iTunes for Windows: "Registry settings" warning when opening iTunes
    http://support.apple.com/kb/TS3299

  • I get "disc burner or software not found" when I try to burn a playlist.

    I am now getting "disc burner or software not found" when I try to burn a playlist from iTunes version 10.6.1.7 on Windows 7 PC. I've not added any new burner software or made any software changes of any kind. I have NERO 8 and I checked the "burn rights" is set for "everyone".
    Is the any solution?
    NASA_1967 

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Why am I getting "Disc burner or software not found" when I try to burn a CD?

    I just got the Windows 8.1 update and installed iTunes.  Now I am getting this message when I try to burn a CD "Disc burner or software not found."  Everything looks fine in Device Manager.  This is what I got when I ran the diagnostics...
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    TOSHIBA Satellite C855D
    iTunes 11.1.3.8
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0171B5D80A5F8FD0
    Current user is not an administrator.
    The current local date and time is 2013-12-02 19:11:59.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    Failed while scanning for CD / DVD drives, error 2355.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    D: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    Hey twdenton2!
    I have a couple of articles here for you that reference this issue and can provide some troubleshooting steps, and I will list them below:
    iTunes 11 for Windows: If you have trouble burning a disc
    http://support.apple.com/kb/PH12349
    Can't burn a CD in iTunes for Windows
    http://support.apple.com/kb/ts1436
    If the articles above do not resolve the issue, you will want to see this article for further troubleshooting steps:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/ts1374
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

    I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

    Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
    tt2

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