DISC BURNER SOFTWARE
ITUNES STATES DISC BURNER SOFTWARE NOT FOUND HOW DO I REMEDY THIS ?
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Compaq Evo D500
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.2.0
CD Driver DLL 2.1.3.0
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0013A744068C9380
Current user is an administrator.
The current local date and time is 2012-02-24 21:38:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16004)
Video Display Information
NVIDIA Vanta/Vanta LT (Microsoft Corporation)
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.3.3 is currently running.
iTunesHelper 10.5.3.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.2.0),
D: Compaq CD-ROM SC-148E, Rev B902
Drive is empty.
Error Correction is turned on for importing audio CDs.
Similar Messages
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so still trying to figure out why i can no longer burn discs and it still says no disc burner software found. here is my diagnostics
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
To be filled by O.E.M. To be filled by O.E.M.
iTunes 12.0.1.26
QuickTime not available
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 76CA6FB00DE86C98
Current user is not an administrator.
The current local date and time is 2014-12-06 06:06:32.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {7908BCF0-DECD-4FE8-BD26-7154108FE14E}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {90C2174E-5C72-4F64-B225-E4F3C957356F}
Description: Qualcomm Atheros AR938x Wireless Network Adapter
IP Address: 192.168.1.9
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Dec 06 05:46:38 2014
Lease Expires: Sun Dec 07 05:46:38 2014
DNS Servers: 192.168.1.1
Adapter Name: {5A1EB27B-5F14-40C0-B0A7-33EA60036A45}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-12-06 06:06:04.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
D: ATAPI iHDS118 7, Rev VL08
Drive is empty.
**** Device Connectivity Tests ****
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPad 2 running firmware version 8.1
Serial Number: DMRJ8RGMDFHW
**** Device Sync Tests ****
thank you also using windows 8 didnt know if that mattered
No iPod, iPhone, or iPad found.Hello gonezoe,
The article linked below details a number of steps that can help restore your ability to burn discs in iTunes.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/en-us/HT203242
Cheers,
Allen -
Installed 10.3, Now no Disc Burner Software
Hello all,
I reformatted my entire drive due to several issues with my PowerBook G4. I installed 10.3 from scratch and no longer have OS 9 in my startup disc. I have upgraded to 10.3.9. Whevever I put in a CD, it just kicks it back out. Even brand new software discs. When it does stay in the drive, it is not recognized by the PowerBook. I also noticed that I no longer have the Disc Burner software on my Mac. Any thoughts on how I can reinstall Disc Burner? All the online help has the Disc Burner software for OS9 only which will not install since there is no OS9 folder. I am guessing this is the reason the disc gets spit out everytime. Any thoughts? Thanks in advance.
PowerBook G4 Mac OS X (10.3.9)Hi Peter,
disc burner is not part of MacOS X. Burning capability is built into the system, no seperate application needed.
Furthermore: your problem is not the burning capability but the recognition of the optical media. I suggest you first run the Apple hardware test and the reapply the Mac OS X Combined Update 10.3.9.
Do not forget: Repair permissions before and after an update! -
Disc burning software not found?
Trying to burn a cd, and it says that the disc burning software isn't found, but I recently burned a CD. How do I fix it?
I've been struggling through this problem with little help from Dell and NONE from Apple. I receive the same error message. I've updated drivers, bios, uninstalled/reinstalled iTunes, even bought an external usb cd/dvd drive. No success! Apple is pretty lame when it comes to fixing problems. I don't know why people are drinking the Apple cool-aid. Their software and support are no better or worse than in the Windows environment. Maybe worse. At least you hear back from other hw/sw companies.
I don't know what the fix is or when it will be fixed but iTunes 8 is crap. -
TS1436 it says "disc burner software not found" what is that mean
I try to burn a cd off itunes for windows and I get "Disc Burner Software Not Found".. does anyone know why or how
Hi Jetx273,
If you are getting an error message of "Disc Burner or Software Not Found" when trying to burn a CD in iTunes, you may want to take a look at the following article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Regards,
- Brenden -
MacBook Pro iTunes says "disc burner/software not found"?
MacBook Pro iTunes says "disc burner/software not found". What does this mean?
Hi Jetx273,
If you are getting an error message of "Disc Burner or Software Not Found" when trying to burn a CD in iTunes, you may want to take a look at the following article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Regards,
- Brenden -
I'm not sure how this happened, but I can no longer burn a CD off my computer using ITunes. I get a message telling me I don't have disc burner software. What happened and how do I fix? I appreciate your answers. Thanks.
Hello gonezoe,
Thanks for the question. I understand that you are receiving an error message "Disc burner or software not found" . The following resources outlines this error message and steps to resolve the issue:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support
http://support.apple.com/en-us/HT203242
Thanks,
Matt M. -
Disc burner software not found (iTunes 10.1.2)
I am using iTunes 10 and have just started having problems in burning CDs within iTunes. I am trying to burn some podcasts on the CD (in audio CD format) and every time I try, I get an arror message that the disc burning software is not found.
Can anyone help in rectifying this?
On a different note, does anyone know how to mark a podcast as 'listened to' without listening to it via iTunes? When I burn a podcast to disc, it's not marked as listened to on iTunes and then after about 4 or 5 downloads, it suspends downloads as it thinks I'm not listening to them.
ThanksThis is interesting -- I have tried to burn the disc again and now iTunes is working fine.
I'd say that perhaps I just overworked the drive, but that seems like too easy a solution. I've been noticing some oddities with my video drive lately, so maybe it is related.
Either way, thank you for your help so far -- I hope it doesn't relapse! -
I have installed and reinstalled iTunes several times. I am still getting an error that there is no disc burning software found and the computer keeps telling me to reinstall iTunes - it says that there is other burning software that is interferring but I haven't installed anything lately. I was able to burn discs on the earlier version. Now what?
Many thanks b Noir
This is a copy of ONEof the keys in the registry I changed as told by Apple support today. I also have changed others as instructed by GEAR software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so I downloaded the software and installed again.
Sorry, just this minute went to insert image and it is giving me a message saying this sort of content is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help -
I have already tried reinstalling iTunes and nothing changed. Then I went to "Help", then "Run Diagnostics", and then ran a check for the CD/DVD drives. My diagnosis is:
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP ProBook 6560b
iTunes 11.2.0.115
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002EB4280D2F5420
Current user is not an administrator.
The current local date and time is 2014-05-26 18:53:02.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics 3000
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.2.0.115 (x64) is currently running.
iTunesHelper 11.2.0.115 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2355.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
G: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive G: hp CDDVDW SN-208BB on CDR media at speed 16X.Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1525
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012AA4403BC75D8
Current user is not an administrator.
The current local date and time is 2012-10-04 15:19:33.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running. -
Disc Burner/Software Not found Error
I got this while trying to burn a cd in latest ITunes, never had issue before update of Itunes. Here is cd/dvd diag info:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Acer Aspire M5100
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.1.0.0
CD Driver DLL Not Available
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number 0DC2AD5DC9C7670C
Current user is an administrator.
The current local date and time is 2009-05-18 19:35:04.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon X1200 Series
** External Plug-ins Information **
No external plug-ins installed.
** CD/DVD Drive Tests **
LowerFilters: AFS2K (3.1.21.0),
UpperFilters: GEARAspiWDM (2.1.0.0),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
Error Correction is turned on for importing audio CDs.
***???????????TOP
-
'Disc burner software not found'?!!
need some help here.
Hello~
How long did it take before this problem seemed to fix itself? I have the same problem and nothing I've tried is working to correct it. I've restarted my system several times and its still not solving the problem. Its frustrating b/c it worked prior to 2 days ago! HELP! -
Windows XP: Disc Burner or Software Not Found/No Supported Disc Burners
I am running Windows XP SP2 with all the latest updates on a Sony VAIO laptop. I recently upgrade to iTunes 7.3.1 and discovered that I was unable to burn audio CDs. iTunes does not recognize the CD burner in my laptop. I have other CD burning software (Sonic), and have successfully burned both an audio CD and a data CD using the software.
When I insert an audio CD, iTunes is able to recognize it and offers to import it into my library.
I searched the forums and used some suggestions from other users to revert back to the 7.2 and 7.1.1 software. The burner is still not recognized. I've even gone through the regedit exercise, removing anything related to iTunes, short of the files stored under My Music\iTunes.
I have an OEM desktop computer (Windows XP) that is also having the same problem (no disc burner found). The desktop is also able to insert an audio CD and have iTunes recognize it and offer to import it.
I would appreciate any help anyone can provide on this.Gabrix is correct. It turned out the issue was with Daemon tools - which I had uninstalled, but which leaves nasty little drivers on your system.
Thanks for to some help from friends, I found this link: http://forums.techguy.org/multimedia/582230-problem-disc-burner-software-not.htm l which points both how to completely uninstall Daemon and how to update Daemon if you wish to keep it on your system.
I hope this helps. It's sure better than having my system reboot every time I try to run the diagnostics check. -
My iMac won't burn a CD. It says disc burner software not found. And I need this CD tomorrow night for my grandaughter's talent contest!!!! And you're closed!
So how are you trying to burn a CD? Is it music and are you using iTunes?
-
Keep getting Disc Burner or software not found when trying to burn a CD
I am not able to burn a playlist to a CD and get an error at the top of Itunes window "Disc Burner or Software Not Found". I have been able to burn CDs in the past with this same computer but had some issues with songs in itunes. Support had me uninstall Itunes and reinstall. I have also uninstalled the device in the device manager and re-installed it. I really don't know what to try except to ask for help here. I would appreciate any direction I can get. I have a Dell desktop XPS running on Windows 8.
Hi daurel,
Thanks for participating in the Apple Support Communities.
It sounds like you receive the error "Disc Burner or Software Not Found" when trying to burn CDs. You mention that you've already tried removing and reinstalling iTunes, and other drivers, and these are good steps.
If the situation continues, be sure to try the tips in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support
Sincerely,
Jeremy
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