Disc Drive is Not Working!!! Help!!

Question

Hi: I have a disc stuck in my drive . There's no disc icon displayed and the eject button is not working. When I restart my computer I don't hear any sounds of the CD spinning. What do I do? My iMac is only 6 months old. Please help

Answer 1

When you restart the computer, have you held the
mouse button down (not sure with mighty mouse) ?
This should try and eject a disc in the optical drive.
Also, an application such as iTunes has an eject
button. Could be the disc is inside the drive wrong
and maybe it is backwards; with no data readable.
Some users have tried the eject, and tipped the
entire computer on its side, so the optical drive
slot is facing down; so as to get a gravity help.
You'd need to be using a USB wired mouse,
since a BlueTooth wireless one won't work.
Could be there may be an obstruction in the way
of the optical drive slot; maybe some small bit
of felt or other material in the drive opening from
when it was assembled. You should contact the
AppleCare support people to see who you would
take that into for a repair or replacement part.
There are some ideas on how to eject a disc
in Apple Help inside the computer; if you click
and make sure the Finder is the desktop you
are looking at, in the upper menubar, use Help.
Key in something such as Eject CD or cd eject,
a list of things to try should be among the results.
You could try and see if using Disk Utility (in
Utilities folder -- see GO in Finder, click on
Utilities Folder in here, find Disk Utility, launch.
Choose to eject the disk in the optical drive here.
(May also repair disk permissions, too.) Then Quit.
{The computer may need some expert attention,
as a few of these have had some disc issues;
as indicated by a search I just did online, and
Apple Discussions forums listings tell this tale.}
A good investment, before the first year of owner-
ship has passed, buy an AppleCare Extended Plan.
Be sure to enroll the plan, too, before the first year.
Good luck & happy computing!