Disc Drive Issue

Brand new TouchSmart 600-1370 just out the box.  The disc drive immediately ejects any disc without reading.  Have used every trouble shoot on HP site.  Please help!

Hi,
In Windows Control manager-->device manager is the device shown listed in Dvd-cd-rom stations as installed and without an yellow exclamation point?
There is no firmware update available at the support page for your TouchSmart PC. 
You can try the HP Vision Hardware Diagnostics Application software to see what it says.
Frankly speaking..straight out of the box failure means back to the store for me.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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