Disc drive noisy and screen frozen

My Mac Mini made a very loud noise while a CD was playing and my screen froze up. I was forced to force quit by pressing the on/off button on the back of the computer. Now it will not complete a reboot. How do I reboot and get the CD out of the computer?

http://support.apple.com/kb/TS2097
https://discussions.apple.com/thread/5064261?tstart=0
https://discussions.apple.com/thread/4278382?tstart=0

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Hong Kong vs Canadian hard drive + Rescue and Recovery FROZEN at Installing Language Pack

Hello everyone,
I have a Lenovo T61 Widescreen (Type: 7658CTO) that I bought in Canada in May 2008. Unfortunately my warranty has expired.
I had some problems with my 1st hard drive (which came shipped with my Canadian machine) and so had it swapped with a new one using Lenovo's Hong Kong On-Site service in January of this year (I now live in Hong Kong).
I am trying to do a Rescue and Recovery (full system restore to factory settings) using the Hong Kong drive, but it is frozen at "Please Wait, Preload Customization in Progress...." There is an accompanying command line screen that says "Installing Chinese Hong Kong language pack". At the top of this command line screen it says "Select X:\Windows\system32\cmd.exe - call c:\swwork\autoex.cmd"
It has been frozen for over an hour. I have tried rebooting but it freezes again at "Please Wait, Preload Customization in Progress..."
I do not have Rescue and Recover CDs as they were not an option at the time I purchased my machine. In the past, I have several times successfully recovered and reinstalled from my hard drive partition on my Canadian hard drive.
Both Canadian and Hong Kong hard drives were running English Windows Vista Home Premium Edition.
Unfortunately, I do not have my Canadian hard drive anymore because I had to hand it over to the Hong Kong technician in order to recieve a new hard drive.
Could it be that the Hong Kong On-Site Warranty service merely made a Ghost Image of a English Vista config without copying the necessary back-up partition to the hard drive?
Any other ideas for why my Rescue and Recovery is frozen???
Thanks!
Richmond

Hi,
Your question is confusing.
"Factory recovery" option creates self-contained media with the full image of the OS + needed drivers and is bootable, so you can boot from it and install OS+drivers to the original state. When you bought your machine, it should have a "Q" partition (possibly hidden) that holds this image, and that is what is copied to the media plus the boot environment.
"Create rescue media" from the advanced menu in Rescue and Recovery makes a bootable disk that you can use to boot the computer from, and on it will be a separate little version of R&R that lets you choose to restore from a backup or from factory disks/images. It does not (if I am right) have an image of the OS or drivers. However, it does (if I am right again) search your connected drives for such images and will offer you to restore from one if it finds one.
It seems to me that when you used rescue media, you probably booted into the rescue media but then might have restored from a non-Lenovo windows image? Did you by any chance have a drive with a non-Lenovo Windows installation disk connected?
Also, the fact that R&R is a 32-bit program should not affect what OS is restores; it restores whatever is in the image.

Disc drive fails and iTunes won't recognize CD after burning

Hi all,
I'm having a strange issue with iTunes on my work computer, a Dell Optiplex GX280 with Windows XP installed, iTunes version 8.2.1.6.
About half of the time when I burn an audio CD, iTunes (or perhaps my computer) seems to have a problem with the final burn step. It goes through the whole process just fine, but after the countdown hits 0:00, I don't hear the 'your CD is finished' chime from iTunes, nor does the disc appear on the lefthand menu. The CD drive also doesn't respond at this point - the drive won't eject via iTunes or by me pressing the button (it will hard-eject with a paperclip-in-the-hole trick, but still doesn't respond after that). The only way I can get the disc to eject is by restarting the computer, at which point it will eject. After a restart, the AutoPlay will identify the burned CD as a blank disc, but if I try to re-burn it in iTunes, it gives me the error message "This is not a blank CD." (and of course the burn wasn't successful - it won't play in a stereo or in the computer). I'm wasting a lot of CD-Rs this way! :-/
I'm stumped. It seems to me that something in that final step of the burn process is causing the CD drive to fail, but I'm not sure what I can do fix the problem. Could it be the brand of disc I'm using, or something with the actual disc drive? Any help would be very much appreciated!

Okay, apologies for the duplicate thread - I tried searching and didn't see anyone with a similar issue, but now I see a thread down the page with the same issue of the disc not ejecting. I'll try WMP and see if that works any better...

I have a pavillion dv6604nr and it will not boot. the disc drive lites and then nothing.

i was using the computer and all of a sudden my screen looked like a candy cane horizontally. i took out the hard drive and still could not get a bios screen, so i am looking for suggestions or the type of hard case i can buy to use my hard drive. i bought a 2.5 from best buy and it didnt match.
This question was solved.
View Solution.

Hi:
You need to get a USB to SATA 2.5" HDD enclosure.
Did you remember to remove the hard drive connector from the disk?
The thing that looks like this? That is removable. You just have to yank on it.

Disc drive spins and stops

Hi!
I have a data DVD containing several QuickTime files that i want to copy to my desktop. So I pop the disk in, and I can hear the drive spinning. The disc appears oin my desktop and I double clip to drag the files to my desktop. It continues to spin, and after a while I can hear that the spinning dies and I can see in the file transfer window the amount of time that will require to complete the task. it just hangs there not transferring any more. Only a third of what i want to drag over is copied over. I have the same problem with other discs as well. Is this a MBP problem? What can I do to resolve it?

Sounds more like an optical drive issue. If you are having this with multiple discs and the discs are not scratched I would first try to re-install OS X. May just be something quarky with the OS. If that does not resolve the issue I would point the the optical drive being no good and take it in for service.
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Screen not working, says I need passcode to back up to PC and screen frozen

Screen not working, stating I need a passcode to sync and back up to PC

1st try the Restart and if need be try the reset
Restart or reset your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT201559
Best of Luck

HP Envy23 DVD drive noisy and freezes/skips

I have a new HP Envy23 TouchSmart. The DVD drive seems to be having trouble. After just a few minutes of playing a DVD, it freezes, skips and simultaneously, begins to make an awful sound (like it's stuck, grinding on something). I've checked the driver of both the DVD drive and the graphics card to ensure they have the most current versions. I've also installed new video software (Corel WinDVD) and checked the power settings. What's happening and how can I fix this? Thank you!

Hello Lifeisabanquet. I understand your DVD drive is making noise.
Have you tried cleaning out the DVD drive with compressed air? If the drive to be making noise it is likely that there is some form of debris inside the drive.
Let me know the result!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Maximum disc drive size and speed?

I want to install new enterprise quality boot drives in two MacPro towers before I upgrade to Lion because my Snow Leopard installs have been buggy and unstable. The current drives offer 2 & 3 TB capacity, 6.0Gb/s interfaces and 64 MB Cache. I don't know the difference between SATA I and SATA II. Nor do I know how much the original MacPro (2006) and the 2nd generation (early 2008) can handle. Will the new drives simply perform at the maximum capability of the internal bus?

Yes, Enterprise drives both typically carry a longer warranty and are actually individually tested. Consumer drives are left to the buyers to do the quality control testing, in my opinion a travesty. But one we can handle by carefully testing all drives before putting them into production.
Mechanically a Enterprise drive is the same as a desktop drive. So MTBF is a factor of quality control and just plain warranty dollars instead of actual life span. They charge more for drives that have a higher warranty and MTBF rating - mostly it comes down to difference in marketing.
Big difference with an Enterprise drive is it has firmware features and functions designed for a multiuser server environment. That means the drive is optimized to enhance multi user access, a stacked command kind of load that no desktop computer has to typically duplicate.
You won't have many issues running standard issue Enterprise drives inside a MacPro. The Intel chipset pretty much ignores all those fancy server features and seems to be capable of handling most of them without problems. Lots of problems attaching Enterprise drives to eternal hosts though, from Firewire to USB to eSATA and even hardware RAID controllers, those features get in the way as often as not.
As long as the Enterprise drives do not have specific firmware for some arcane OEM you should be fine. Personally, I just stick with simpler cheaper desktop drives. I can move them around to external storage as well without having compatibility issues.
Rick

Help! 20 minutes in to Snow Leopard Install and Screen Frozen

I just started an upgrade to 10.6 from 10.58 on my two month old Mac Mini. At about the 20 minute mark the screen has frozen with the Apple default screen saver.
Any suggestions on what I should do next would be greatly appreciated.

Solved. I had a second monitor attached but not powered up. The update decided to display the restart option on the second monitor. Weird. All OK now.

New disc drive and need to download all my Adobe programs again. Where to start? What to do?

Hi all, I had my damaged disc drive replaced and the shop did not re-install my programming. I need to re-install Acrobat, Bridge, and Photo Shop Elements. How do I go about this? I'm on a MacBook Pro running the latest OS Yosemite. Thanks.

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions’. Window using the Lightroom 3 link to see those 'Important Instructions'.<

Disc Drive won't take any disc

I have a new MacBook Pro computer, its only a few months old. I have only used the disc drive once and it worked great! I tried using it again and it won't work at all now. It won't feed the disc into the computer. What can I do?

I'm not trying to sound condescending but have you tried pushing the disc in almost all the way? If so, try a reboot of the computer and give it another try. Still no luck? Try running the apple hardware test to see if it says there are any hardware issues.

I tried to update my macbook pro, the screen is now frozen. My track pad hasn't been working for awhile and my disc drive is broken. IS there anything that can be done without buying a new laptop. It was bought in 2009

My track pad has not been working properly for awhile and my disc drive it damaged. I went to update my macbook pro to maveric and it is now frozen and not allowing me to click anything. Is there anything that can be done to fix this without buying a new one? Its from early 2009

ShelbyMackenzieLynne,
when you say that your disc drive is damaged, do you mean your MacBook Pro’s hard disk drive, or do you mean its SuperDrive (the CD/DVD drive)?
When you’d updated your MacBook Pro to Mavericks, did the installation succeed, and subsequently freeze up? Or did it freeze up during the Mavericks installation?
Which version of OS X was installed on your MacBook Pro before you’d installed Mavericks?
Are you currently able to boot into the Mavericks recovery partition? To see if you can do so, hold down a Command key and the R key while starting up your MacBook Pro.

Frozen, need to open disc drive, help

my eMac G4 is frozen. I need to reload insert my software install and restore discs 10.3.3 1 and 2 and 10.4 and 10.4.4 but I don't know how to open the drive tray. The screen is frozen. What do I do? I've heard about using a paper clip but I don't see where to put it in. Please help.

Hi, pete and Thomas —
Welcome to Apple Discussions, pete.
Pete, I'm having some trouble discerning the specifics of your situation. There seem to be issue(s) with (1) how to deal with system unresponsiveness (screen/mouse "frozen"); (2) how to open the optical drive's door/tray; &/or (3) how to troubleshoot and address system problems. It'd help if you could clarify things.
For now, I'll try to restate &/or supplement Thomas' very sound advice a bit in each area.
(1) System Unresponsiveness. As Thomas has said, the normal progression in this type situation is:
(a) Unplug and re-plug your mouse and keyboard to make sure they're connected.
(b) Try to ("soft") force-quit applications, using ⌘–option-Esc. If this doesn't work, try to ("soft") restart using ⌘–control–power key (if your keyboard is so equipped).
(c) ("Hard") Force-quit to shutdown your Mac by pressing the power key for about 5 seconds. Note that this isn't recommended — because any interruption in writing to disk can create disk directory corruption problems — but sometimes there's no alternative.
(d) Wait a few moments, then restart using the power button. Note that, in some situations, actually unplugging your Mac and waiting several minutes may be beneficial.
(e) See (2) below for how to open the optical tray during startup. If you have start-up problems ("stuck" at blue screen, gray screen, etc.), please post back and describe in detail everything you observe. KnowledgeBase Articles 106464 and 106805 may help you to begin troubleshooting these problems — but we'll be happy to try and help with this.
(2) If the optical drive door/tray is "stuck" in closed position.
(a) Holding your mouse down during startup will open the optical-drive tray — as Thomas explained. Be sure to hold the mouse down from when startup is initiated until the drawer opens.
(b) Is there a disc in your optical drive already? In the unusual circumstance when there's a disc stuck inside the drive, you'd have to mechanically open the drive door and tray. Very carefully. First, pry open the door with your fingernail. Then, you'll see a small hole below the tray on its left side. Inserting a straightened, large-size paper clip perpendicularly, you may be able to open the tray — but be careful as you probe for the release.
I've done this (the paper-clip method) with previous Macs I've owned, but haven't had any success with my eMac, probably because the door and hole position create a difficult angle. (Only needed to do it once.) In that instance, I was able to actually grasp the edge of the tray and pull gently until it began to open.
(3) Troubleshooting System Problem? Depending on your response to (1)(e) above, I doubt it'd be helpful to pursue start-up problems further at the moment — because it's not clear that this is part of your frustration.
However, your comment that you "need to reload insert my software install and restore discs 10.3.3 1 and 2 and 10.4 and 10.4.4" is confusing, because I don't understand why you'd choose to reinstall OS X 10.x at this point, based on what you've described. The first thing I would recommend — once you've accomplished shutdown, restart, and opening the optical drive to insert your install disc — is to C-boot and run Disk First Aid from Disk Utility (access via the Utilities menu) to "repair disk" — then evaluate/post back your results. Please also note your HD's S.M.A.R.T. status that's listed in the lower right-hand corner of the Disk Utility dialogue box.
As I said at the outset, I'm probably confused about your specific issue(s) — so I hope you'll forgive what's redundant or extraneous in this reply. I'm hoping that something is "on-target," and thus helpful. If not, please post back...
Regards,
Dean

My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer s

My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer service rep gave me a link to download off the Adobe site, but when I try to open the file to run it, I get this error message - "A problem occurred extracting the archive".
Can anyone help?

Yep. Nothing happens at all. Windows tries to execute the uninstaller, but I don't get any other screen and all activity stops for the MSI. I monitored it in Process Monitor and the MSI executable appears, but is quickly ended, like it couldn't find anything or something.
It's as if windows has a blank entry in Programs and Features, because it used to show the size of the Adobe application in the "Size" column. Now it's just blank. Link to screenshot below:
http://img829.imageshack.us/img829/5006/screenshotcaf.jpg
Note the install date. That's when I was able to successfully reinstall it. Now I can't even do that. I should also mention I tried Revo Uninstaller. It deleted one small registry key, but nothing changed.
By the way, is the CS cleaner supposed to ask for a disc in the drive when you run it? It refused to run unless I had one in it, so I used my install dvd.

Hard drive and screen failures

Hello all, thank you for any help! I have to do this on my phone, apologies for any errors!
I have an early 2011 macbook pro, purchased in the fall of 2011.
Last repair:
I had 3 year apple care, and had last taken it for repairs september 2014, for first not ejecting discs from optical drive, then losing touchpad sensory control, then starting to sometimes not booting and/or black screen. When I got it back they had replaced the logic board, hard drive, and screen and connections there were a few screws not flush on the base, and they said that was fine, and it needed to be like that for the touchpad to work.
Today, this morning, it was fine. I left it at 9 am, came back at noon and the screen was black, and only the least of fan sounds
I have
MBPro early 2011 OSX 10.7.4 Lion
Use surge protector 95% of the time (except rarely when out at a cafe)
'Symptoms':
Black screen
No boot sound on start up
No sounds of hard drive or disc/DVD drive
No indicator light bar at the front right corner
Sound of fans running on low
Light from charger indicator is green (full)
I tried:
https://support.apple.com/en-us/HT201295
A)Shift-control-option-power a handful of times, no change
B)Disconnected power cord, waited, reconnected
Combinations of these (power off, then A, B, power on; on, A, B, on; B, A, on; etc)
D) I tried command-R, no boot, no change
Results: only when I use method A, then the optical drive clicks/buzzes. Otherwise no change for any other attempts I listed ^. If I shut down and restart with the power button then as before, no sounds except low level fan sound.
I am quite disappointed, one reason I've enjoyed Apple products is in being able to use them for 5-10 years :/

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the third-party developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
Here are some general guidelines. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, email the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.
If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

Disc drive noisy and screen frozen

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