Disc drive opens randomly without warning

My disc drive on my touch smart randomly opens and is completely intermittent about it. I contacted tech support about this and got a new drive but that didn't fix the issue and now they want me to reset my computer to factory setting but I don't want to do that. The drive will not stay closed sometimes unless i close it over and over until it stays close. Someone help please!
Lupe Jr

CPU temperature is completely fine.
Try updating the chipset from Intel here: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&DwnldID=20775&ProductFamily=Softw...
Also update the Intel Mangement Engine Interface from Lenovo here: http://download.lenovo.com/consumer/mobiles/0wme03w8.exe
Finally, update Intel HD graphics drivers from Lenovo here: http://download.lenovo.com/consumer/mobiles/0wvg09w8_64.exe
Also reinstall Energy Management Software here: http://download.lenovo.com/consumer/mobiles/em8.0.2.3.exe
Lenovo Y470: i7-2670QM | 8 GB DDR3 1333 MHz RAM | Nvidia GeForce GT 550M | 500 GB 7200 RPM Seagate HDD | ASUS PCE-AC56 802.11ac Network Adapter | Windows 7 Professional 64-bit

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    Lenovo Y470: i7-2670QM | 8 GB DDR3 1333 MHz RAM | Nvidia GeForce GT 550M | 500 GB 7200 RPM Seagate HDD | ASUS PCE-AC56 802.11ac Network Adapter | Windows 7 Professional 64-bit

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