Disc tray door won't open or close

Hello everyone,
Maybe someone can help me out. I just purchased a new iMac so I am getting ready to sell my old and faithful iMac flat panel (at least it was faithful until now). In preparation for the sale I reloaded the original software that came with the computer and I chose to NOT archive (so that it would delete all of the old data). Everything seems fine and all of the programs are working but now for some reason the disc tray door will not open or close when I press the "eject media" button on the keyboard.
I researched as much as I could about the disc tray and I know that if I restart the computer with the mouse button held the tray door will open - which it does. But then it won't close unless I give it a little push manually. And once it is closed, it won't open again without another restart/mouse trick. I tried repairing permissions and restarting, but this didn't seem to help at all.
Any thoughts?
Lincoln
PS: The original OS that I installed was 10.2. But I also have 10.3, 10.4, and 10.6. Do you think if I loaded one of these more recent operating systems that the "eject media" would start working again?

Hi Barry,
Well, the knowledge base articles didn't help. But then I checked to see if there were any "software updates" and realized that there was a "10.2 combo update" plus a bunch of other updates, so I downloaded everything and when I restarted the computer -- everything works again!!
My computer is back to its old reliable self again, so I guess I can try to sell it on eBay now.
Thanks for all your help,
Lincoln
PS: Anyone want to buy a nice little iMac Flat Panel?

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Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff803b0cf1 smallmalloc_from_freelist + 502
1 libSystem.B.dylib 0x00007fff803ad6ea szonemalloc_shouldclear + 1951
2 libSystem.B.dylib 0x00007fff803af19a malloczonecalloc + 92
3 libSystem.B.dylib 0x00007fff803b2c3b calloc + 57
4 com.apple.CoreGraphics 0x00007fff813b5a61 CGSScanconverterRenderMask + 104
5 com.apple.CoreGraphics 0x00007fff81323e87 create_bitmap + 307
6 com.apple.CoreGraphics 0x00007fff81324328 CGFontCreateGlyphBitmap32 + 883
7 com.apple.CoreGraphics 0x00007fff812288c5 createmissingbitmaps + 294
8 com.apple.CoreGraphics 0x00007fff811d688f CGGlyphLockLockGlyphBitmaps + 399
9 libRIP.A.dylib 0x00007fff81bcde85 ripc_RenderGlyphs + 261
10 libRIP.A.dylib 0x00007fff81bcd863 ripc_DrawGlyphs + 1495
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18 com.apple.finder 0x00000001000735ea 0x100000000 + 472554
19 com.apple.AppKit 0x00007fff886d8db8 -[NSTableView drawRow:clipRect:] + 1242
20 com.apple.finder 0x0000000100072288 0x100000000 + 467592
21 com.apple.AppKit 0x00007fff886d86ab -[NSTableView drawRowIndexes:clipRect:] + 369
22 com.apple.AppKit 0x00007fff886d7058 -[NSTableView drawRect:] + 1302
23 com.apple.finder 0x0000000100071f24 0x100000000 + 466724
24 com.apple.AppKit 0x00007fff886cd081 -[NSView _drawRect:clip:] + 3390
25 com.apple.AppKit 0x00007fff886cbcf4 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
26 com.apple.AppKit 0x00007fff886cc05e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
27 com.apple.AppKit 0x00007fff886cc05e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
28 com.apple.AppKit 0x00007fff886cc05e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
29 com.apple.AppKit 0x00007fff886cc05e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
30 com.apple.AppKit 0x00007fff886cc05e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
31 com.apple.AppKit 0x00007fff886cc05e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
32 com.apple.AppKit 0x00007fff887ff6f9 -[NSBrowser _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 81
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36 com.apple.AppKit 0x00007fff886cc05e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
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40 com.apple.AppKit 0x00007fff8863fff6 -[NSView displayIfNeeded] + 969
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44 com.apple.AppKit 0x00007fff8880a5c1 -[NSWindowController showWindow:] + 599
45 com.apple.finder 0x00000001000ebc20 0x100000000 + 965664
46 com.apple.finder 0x0000000100055a12 0x100000000 + 350738
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51 com.apple.finder 0x000000010014c5e7 0x100000000 + 1361383
52 com.apple.finder 0x000000010005f1ff 0x100000000 + 389631
53 com.apple.finder 0x00000001000c1952 0x100000000 + 792914
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59 com.apple.finder 0x0000000100005c80 0x100000000 + 23680
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff803c208a kevent + 10
1 libSystem.B.dylib 0x00007fff803c3f5d dispatch_mgrinvoke + 154
2 libSystem.B.dylib 0x00007fff803c3c34 dispatch_queueinvoke + 185
3 libSystem.B.dylib 0x00007fff803c375e dispatch_workerthread2 + 252
4 libSystem.B.dylib 0x00007fff803c3088 pthreadwqthread + 353
5 libSystem.B.dylib 0x00007fff803c2f25 start_wqthread + 13
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1 libSystem.B.dylib 0x00007fff803a996d mach_msg + 59
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3 com.apple.CoreFoundation 0x00007fff845d084f CFRunLoopRunSpecific + 575
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5 com.apple.DesktopServices 0x00007fff83b13636 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 514
6 ...ple.CoreServices.CarbonCore 0x00007fff879fbea1 PrivateMPEntryPoint + 63
7 libSystem.B.dylib 0x00007fff803e2456 pthreadstart + 331
8 libSystem.B.dylib 0x00007fff803e2309 thread_start + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff803ecdce select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff845f2e92 __CFSocketManager + 818
2 libSystem.B.dylib 0x00007fff803e2456 pthreadstart + 331
3 libSystem.B.dylib 0x00007fff803e2309 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff803a92fa machmsgtrap + 10
1 libSystem.B.dylib 0x00007fff803a996d mach_msg + 59
2 libSystem.B.dylib 0x00007fff8042f663 thread_suspend + 71
3 ??? 0x00000001019622dd 0 + 4321583837
Thread 5:
0 libSystem.B.dylib 0x00007fff803e3eb6 _semwaitsignal + 10
1 libSystem.B.dylib 0x00007fff803e7cd1 pthread_condwait + 1286
2 com.apple.CoreVideo 0x00007fff839f38ba CVDisplayLink::runIOThread() + 804
3 com.apple.CoreVideo 0x00007fff839f355b startIOThread(void*) + 139
4 libSystem.B.dylib 0x00007fff803e2456 pthreadstart + 331
5 libSystem.B.dylib 0x00007fff803e2309 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff803c2eaa _workqkernreturn + 10
1 libSystem.B.dylib 0x00007fff803c32bc pthreadwqthread + 917
2 libSystem.B.dylib 0x00007fff803c2f25 start_wqthread + 13
Thread 7:
0 libSystem.B.dylib 0x00007fff803c2eaa _workqkernreturn + 10
1 libSystem.B.dylib 0x00007fff803c32bc pthreadwqthread + 917
2 libSystem.B.dylib 0x00007fff803c2f25 start_wqthread + 13
Thread 8:
0 libSystem.B.dylib 0x00007fff803a935a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x00007fff803e7bc2 pthread_condwait + 1015
2 com.apple.finder 0x000000010002b270 0x100000000 + 176752
3 com.apple.finder 0x000000010002b212 0x100000000 + 176658
4 com.apple.finder 0x00000001000068db 0x100000000 + 26843
5 com.apple.finder 0x000000010000680d 0x100000000 + 26637
6 libSystem.B.dylib 0x00007fff803e2456 pthreadstart + 331
7 libSystem.B.dylib 0x00007fff803e2309 thread_start + 13
Thread 9:
0 libSystem.B.dylib 0x00007fff803a935a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x00007fff803e7bc2 pthread_condwait + 1015
2 com.apple.finder 0x000000010002b270 0x100000000 + 176752
3 com.apple.finder 0x00000001000793e2 0x100000000 + 496610
4 com.apple.finder 0x0000000100076429 0x100000000 + 484393
5 com.apple.finder 0x000000010000680d 0x100000000 + 26637
6 libSystem.B.dylib 0x00007fff803e2456 pthreadstart + 331
7 libSystem.B.dylib 0x00007fff803e2309 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0xff000000ff00000c rbx: 0x000000000000001b rcx: 0x00009a3ab9c745f7 rdx: 0x000000000000000c
rdi: 0xff000000ff000000 rsi: 0x000000000000000c rbp: 0x00007fff5fbfa5e0 rsp: 0x00007fff5fbfa590
r8: 0x000000010045d000 r9: 0x000000010046f610 r10: 0x00007fff5fbfa76c r11: 0x0000000000000001
r12: 0x000000010046ee00 r13: 0x0000000112097200 r14: 0x0000000000000004 r15: 0x000000000000001b
rip: 0x00007fff803b0cf1 rfl: 0x0000000000010286 cr2: 0x0000000112d86bc0
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0x100000000 - 0x1003acff7 com.apple.finder 10.6.5 (10.6.5) <C4E681D1-F9D2-F06E-CF5A-9D643A621E16> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
0x1004f6000 - 0x1004f8fef com.apple.textencoding.unicode 2.3 (2.3) <B254327D-2C4A-3296-5812-6F74C7FFECD9> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
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0x7fff80003000 - 0x7fff800a3fff com.apple.LaunchServices 362.1 (362.1) <2740103A-6C71-D99F-8C6F-FA264546AD8F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
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0x7fff800a9000 - 0x7fff80126fef libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
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0x7fff86082000 - 0x7fff86138fff libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <F206BE6D-8777-AE6C-B367-7BEA76C14241> /usr/lib/libobjc.A.dylib
0x7fff86139000 - 0x7fff86139ff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff8613a000 - 0x7fff864affe7 com.apple.RawCamera.bundle 3.0.3 (529) <2E6B251A-C5A5-A3F9-832B-BB1958F938E9> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff864b0000 - 0x7fff86719ff7 com.apple.QuartzComposer 4.1 (156.16) <0BAE3C90-CF60-C0C7-C29E-BF9922074095> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x7fff8671a000 - 0x7fff8675bff7 com.apple.CoreMedia 0.484.11 (484.11) <AEE7E9C9-9604-B0A7-053B-28954659CFE3> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff8676d000 - 0x7fff867ebfff com.apple.CoreText 3.1.0 (???) <B740DA1D-EFD0-CCBF-F893-E3004FE58A98> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff86861000 - 0x7fff86978fef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <EE067D7E-15B3-F043-6FBD-10BA31FE76C7> /usr/lib/libxml2.2.dylib
0x7fff8697b000 - 0x7fff8697bff7 com.apple.CoreServices 44 (44) <210A4C56-BECB-E3E4-B6EE-7EC53E02265D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff86983000 - 0x7fff86998ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <DC999B32-BF41-94C8-0583-27D9AB463E8B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff86999000 - 0x7fff86b57fff libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <0E53A4A6-AC06-1B61-2285-248F534EE356> /usr/lib/libicucore.A.dylib
0x7fff86b58000 - 0x7fff86b67fff com.apple.NetFS 3.2.1 (3.2.1) <FF21DB1E-F425-1005-FB70-BC19CAF4006E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff86bc5000 - 0x7fff86bcaff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff86bcb000 - 0x7fff873d5fe7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <FC941ECB-71D0-FAE3-DCBF-C5A619E594B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff873d6000 - 0x7fff874feff7 com.apple.MediaToolbox 0.484.11 (484.11) <F50B5552-8527-C75D-873F-66A61D04E32A> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x7fff874ff000 - 0x7fff87502ff7 com.apple.securityhi 4.0 (36638) <38935851-09E4-DDAB-DB1D-30ADC39F7ED0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff87503000 - 0x7fff87503ff7 com.apple.quartzframework 1.5 (1.5) <5BFE5998-26D9-0AF1-1522-55C78E41F778> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff87504000 - 0x7fff87548fe7 com.apple.ImageCaptureCore 1.0.2 (1.0.2) <075198A5-4C6B-D945-D3EF-D13960C9F738> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff87549000 - 0x7fff875c6fef com.apple.backup.framework 1.2.2 (1.2.2) <13A0D34C-28B7-2140-ECC9-B08D10CD4AB5> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff875c7000 - 0x7fff875ddff7 com.apple.MultitouchSupport.framework 204.13 (204.13) <BFFEC259-F103-B25A-BB52-1AA79116DDBA> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff875de000 - 0x7fff8765dfef com.apple.audio.CoreAudio 3.2.2 (3.2.2) <243E456E-7A74-BE76-FF18-E589BDCAA785> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8765e000 - 0x7fff878e5fe7 com.apple.security 6.1.1 (37594) <C32E7E37-13EC-381A-7CA6-AAE3EBD2C1F1> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff878e6000 - 0x7fff878ebfff libGIF.dylib ??? (???) <21FC6B02-6AC3-C4DB-0B50-98144802274C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8790d000 - 0x7fff879d8fe7 ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <3C223A94-EF14-28C5-844B-C25DFC87FB42> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x7fff879ed000 - 0x7fff879f2fff libGFXShared.dylib ??? (???) <1B50D804-966B-30D2-D0FD-B090B6FEAC7E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff879f3000 - 0x7fff879f4fff liblangid.dylib ??? (???) <EA4D1607-2BD5-2EE2-2A3B-632EEE5A444D> /usr/lib/liblangid.dylib
0x7fff879f5000 - 0x7fff87d28fe7 com.apple.CoreServices.CarbonCore 861.13 (861.13) <BC2F9B4E-D305-D717-D97E-EC78C7DE9EE9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff87dee000 - 0x7fff87efdfe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <36DA89A6-3AF5-86F2-BDD5-B94C7C0844D4> /usr/lib/libcrypto.0.9.8.dylib
0x7fff87f3b000 - 0x7fff8837efef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff88484000 - 0x7fff88539fe7 com.apple.ColorSync 4.6.3 (4.6.3) <AA93AD96-6974-9104-BF55-AF7A813C8A1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8853a000 - 0x7fff88545ff7 com.apple.speech.recognition.framework 3.11.1 (3.11.1) <F0DDF27E-DB55-07CE-E548-C62095BE8167> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff88546000 - 0x7fff885cbfff com.apple.print.framework.PrintCore 6.2 (312.5) <E736F6DC-2E69-A14D-6BCF-69D14232F8B8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff885cc000 - 0x7fff88fc2fff com.apple.AppKit 6.6.6 (1038.29) <7BDD335D-5425-0354-5AD6-41C4F1B4A2F4> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff88fed000 - 0x7fff89039fff libauto.dylib ??? (???) <072804DF-36AD-2DBE-7EF8-639CFB79077F> /usr/lib/libauto.dylib
0x7fff8906f000 - 0x7fff89083ff7 com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <621B7415-A0B9-07A7-F313-36BEEDD7B132> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <95E02DD0-ADEA-745B-E7FA-ABA064E4658C> /usr/lib/libSystem.B.dylib

Adobe reader won't open and closes internet when trying to open a pdf

I'm not sure when it started, but for the last 2 weeks every time I try to open a pdf file on the internet it stops and says "internet Explorer has stopped working" and will then close the window. I thought it was just a cable (internet connection) problem since we had been having issues in that area, but now that's fixed and I still cannot open a pdf on the internet. I uninstallled and restarted and re-installled Adobe Reader and I can't even open Adobe Reader much less a pdf from the internet. Please help! I've also tried installing Safari and it has the same results. I'm sure it has to do with my Reader, but I just don't know how to fix it.

I finally uninstalled Adobe Reader and found a free pdf reader program. At least now I can save the file I want to look at and can
open it with the other program. Thanks for all your suggestions and help. I learned a lot of new things. Sorry Adobe... your loss

I foolishly installed Kaspersky, then Safari 4.0.5 crashed, deleted safari downloaded from disc, but now won't open saying i need osx 10.0 or higher. i am running 10.6.7!

How do I repair Safari 4.0.3, 4.0.4 or 4.0.5 after installing Kaspersky AV? I WAS running 4 or 5..don't recall..
After installing Kaspersky, Safari would crash immediately. I deleted all versions of Safari on my iMac, downloaded and tried to install Safari again.. I kept getting a message saying I needed OSX 10.0 or higher! I'm on a iMac OS X 10.6.7!
I was able to copy Safari 4.0.3 from my disc from when I purchased the computer, but it won't allow me to update at all to a higher version, stating the same reason!
How do I fix this?

HI,
Code Type: X86-64 (Native)
Try running Safari in 32-bit mode.
Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. *Also, (in that same window) make sure Safari is NOT running in Rosetta.*
0x106b08000 - 0x106b5dfef com.apple.framework.familycontrols 2.0.1 (2010) <E6E1C44A-6513-92DF-F71E-C157C485024C> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
The FamilyControls may be a Microsoft issue which could be why you are having problems with PowerPoint. You may need to update or upgrade your PowerPoint 2008 software to be compatible with 10.6.3. Check the Microsoft site.
Carolyn

ITunes is Frozen, won't open or close

When I look at my dock it has the arrow saying that iTunes is open and when i right click there is the option to force quit. I have tried this however and it will not force quit. Also, when I click on it the window won't come up.
I don't want to uninstall it because I would lose all of the songs on my library. Please Help! Thank you.
Ashley

A re-start might do the trick. If not try repair permissions, restart. Last ditch effort, reinstall. None of this will harm your iTunes Library, I agree with JimmyJamez420. I have reinstalled iTunes a few times as well.
S.

IBook (Yosemite) won't open or close. Message "Not Responding" pops up. Icon indicates that it is running.

I'm running Yosemite on my iMac. I tried to open iBooks; the icon appeared on the toolbar only. I tried to close the program and I received a "Not responding" pop up. I'd like to use it if it can be used. Otherwise, close it or get rid of it. Any ideas? Thanks

Please read this whole message before doing anything.
Back up all data.
Quit iBooks if it's running. Test after taking each of the following steps that you haven't already taken. Stop when the problem is resolved. Quit iBooks again before going on to the next step.
Step 1
Hold down the option key and select Go ▹ Library from the Finder menu bar. From the Library folder, move the following item, if it exists, to the Trash:
          Cookies/com.apple.ibooks.cookies
Step 2
Delete this item in the same way:
          Preferences/com.apple.ibooks.plist
Step 3
Delete this item:
          Containers/com.apple.iBooksX
and move this one to the Desktop:
          Containers/com.apple.BKAgentService
Restart the computer. To log out and log back in is not enough—you must restart.
When you launch iBooks, you'll be prompted to reset the library. Confirm. The library will be empty. Rebuild it by downloading your purchases from the iBooks Store and importing any other content you added. You may find the added content in the folder named "com.apple.BKAgentService" that you moved to the Desktop.

I suddenly cannot open my mailbox AND my computer won't shut down because the mailbox is open - it won't open OR close!

I suddenly cannot open my mailbox. When I tried to restart my computer (thinking THIS might help), I get the message "The application Mail canceled shut down." Any ideas? Thank you!

Right click the Mail icon in the dock, then click option to force quit the mail program.

Disc tray door won't open or close

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