Disconnect users and Reconnect users

Hello my name is Marc,
i have a problem, in my office use adobe connect 8, and server hosted privatly in my office. I have many meetings with other offices and one day appear different problems.
The first problem: one day i stay in a meeting with 10 people, and one moment all users disconnect and reconnect and when i reconnect all user appear double for example: "Marc" and "Marc2". I clean cookies and changed browser explorer and solution this problem but the other people don't find a solution.
The second problem: other day i stay in a meeting with 8 people, and 2 o 3 people i'm not sure disconnect and reconnect and appear the same previous case. But in this meeting, the host rec's meeting and desynchronized video i don't find what's is the error.
When the problems appear, i check the server's log and server don't detected anything, the brezze logs detected when the users disconnect and reconnect in a meeting, but the server don't detected error, no errors in applications, no errors in network and no errors in a system. I can't find who is the error .
Thanks for you help.
P.D: Sorry for my english, my level is very basic
Good BYE!!
by: M

Thanks sni,
yes this problem appear when every users are present in the room, i think the problem is in network server but the server don't recognise the problem, no detected any problem. It's more strange i hope resolve this problem. Thanls for you help sni.
Good Bye

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